Complaints

This profile includes complaints for Monro, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Monro, Inc.

  295 Woodcliff Lane Fairport, NY 14450

• 

  Monro, Inc.

  214 West Avenue Albion, NY 14411

• 

  Monro, Inc.

  980 Central Ave. Albany, NY 12205

• 

  Monro, Inc.

  1511 Rte. 9 Clifton Park, NY 12065

• 

  Monro, Inc.

  791 W. Main St. Rochester, NY 14611

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My check engine light came on and stayed on after having to jump start my battery. I had an appointment on 9/9 at the Dorsette location in Maryland Heights, MO to only scan my check engine light. There was an advertisement for "Free check engine light scan with a picture of an engine." The employee handed me a preauthorization for $69.99 to scan the engine code. I pointed to the sign on their own window. He said, "Just because you give someone a thermometer and they take their temperature, it doesn't tell them why they have a fever." This was followed by, "We can scan it but it will cost $69.99 to tell you the error code." Most shops were several days to get an appointment, so I agreed. As luck would have it, he said it was a dealer code, so no charge. While I did not get charged, they are clearly using false advertising to get customers to pay $69.99. I went by ******** to ask about the cost of a scanner. They scanned for free. Told me the code. Cleared the code. The light never came back on. I called *** and they said it likely came on from cranking the battery.

  Business Response

  Date: 09/27/2022

  This letter is in response to the complaint from ****** *******, #********.            I apologize
  that Mr. ******* had this experience at a Car-x in his area.   We do not own all car-x locations and I want
  to be sure that a complaint is put under the correct location.  If Mr. ******* could tell me what the address
  is of the location, he is speaking of if it is one of Monro’s locations I can
  get a complaint filed regarding the matter and if it is not, I will be able to
  point Mr. ******* in the correct direction for the location.Thank you for your time,Theresa G*******Guest Services Manager Monro Inc.

  Customer Answer

  Date: 10/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,11825 Dorsett Rd, Maryland Heights, MO 63043 Again. I'm more worried about then misleading other customers especially the elderly 
  ****** *******

• Initial Complaint

  Date:09/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in for a tire indicator light, it was determined that I had unrepairable puncture. I would have understood that I had to replace the tire or even two but I was told that it was against the law to sell just one tire I had to buy 4 tires. I not away and researched and there doesn't appear to be any such law according to the NC Attorney Generals website. I bought the tires and when I got home I notice I got also charges $125 for some lifetime balance, rotation service that I didn't ask for and I was not advised was included. When I went back to the location at 2811 S. Miami Blvd, Durham, NC where I had another clerk tell me that it was a new corporate rule that it had to be included and they would take it off and refunded my money. I feel as thought I got completely ripped off and taken advantage of by lies, misinformation not to mention my 3 other tires were less than a year old and in excellent condition!! I have been taking my business there for years and when Bruce was the manager this kind of thing NEVER happened. I would like the $125 refunded and for not telling me the truth about this four tire law that doesn't exist another $200 for damages.

  Business Response

  Date: 09/21/2022

  
  
  This letter is in response to the complaint from E ******* ********, #********.
  
              I was able to
  pull an invoice that is under an ********* ******** out of our S. Miami Blvd.
  location in Durham NC.  And it looks as
  though the vehicle that was brought in for service on September 13, 2022, was a
  2017 ****** ******** which is a all-wheel drive vehicle.   Replacing just one or two tires on an AWD
  vehicle could cause unnecessary wear and tear on your drivetrain or confuse the
  traction control system to think that you are frequently losing traction.  Due to this reason our shops are instructed
  that we are not able to change one or even two tires on an All-wheel drive
  vehicle.
              Regarding
  the lifetime tire install package that was sold we do offer a standard install
  package for installing tires and I would be able to refund the difference in
  the package which is $44 plus tax.
              Also, if
  Mr. ******** is stating that there was damage done to the vehicle during this service,
  we would need more information regarding this in order to send a claim to our
  risk management department for it to be investigated further.
  
  Thank you for your time,
  
  Theresa G*******
  Guest Services Manager
  Monro Inc.

  Customer Answer

  Date: 09/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Regards,
  
  E ******* ********I have attached a copy of the invoice and it clearly shows that they charged me $123.96 for the service they claim they only charged $44. Also they didn't offer me my old tire which were in excellent condition, I was told it was not their practice to give the client their old tires. So someone, probably an employee has my old tire for free. I was told 4 times it was a NC law that I had to buy four tire instead of one, not that it was just a practice of the chain. And when I went back to get my $123 I was told it can't be refunded. So across the board I got lied to about this situation. I respectfully request the refund of my $123.96 and $200 for the tires I was not offer to be able to keep. Best Regards, Ms. E ******* ******** (please stop referring to me as a Mister)

  Business Response

  Date: 09/22/2022

  
  
  This letter is in response to the complaint from E ******* ********, #********.
              The charge
  was $123.96 for the lifetime install package and our Standard install package
  is $19.99 per tire equaling to $79.96.  the difference in the two tires install packages that we offer is, $44
  this is all that I would be able to refund due to the tires being installed by
  our shop.   I apologize that this was not
  explained better in my last response.
  Thank you for your time,
  Theresa G*******Guest Services Manager
  Monro Inc.

• Initial Complaint

  Date:09/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2022 I went to Monroe in Hamden Connecticut for a routine maintenance check and oil change. A month after receiving service my oil light began coming on in my car and I took it back to the same Monroe in Hamden Connecticut to have the oil checked and get my brakes done.
  
  My oil was “checked” and I was assured it was a sensor issue.
  
  No more than 2 weeks later my engine began making a horrific knocking sound and my car eventually stalled out. I had it towed to a near by ********* who completed a diagnostic check of my car and explained to me my engine was bone dry! No oil in the engine. And due to this there is now internal damage to my engine.
  
  After 3 weeks with no car while Monroe “investigated” the matter their snarky claims adjuster reached out to tell me they are no at fault to the damage done to my car that I have managed to keep in good condition for 10 years.
  
  I am absolutely disgusted by the treatment. Monroe put myself and my children at risk by having me driving around in this ticking time bomb they created with their subpar work.

  Business Response

  Date: 09/20/2022

  This letter is in response to the complaint from ****** *******, #********.            I have reached
  out to our claims department regarding the claim that Ms. ******* had with our
  insurance company, and this has been denied through our insurance company *********.  Unfortunately, we are not able to take
  further action in our office once a decision has been made by our insurance
  company.  If Ms. ******* does not feel
  that this was handled appropriately, she would need to take this up with her
  ********* agent.  Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.

  Customer Answer

  Date: 09/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. I was assured I would have the Claim Number and a comprehensive breakdown of the assessment done by the Claim’s Adjuster emailed to me at the conclusion of the call. 
  To date I have not received this information.
  
  Regards,
  
  ****** *******

  Business Response

  Date: 09/22/2022

  This letter is in response to the complaint from ****** *******, #********.            Once a case
  has been handed over to our insurance company ********* the guest would need to
  reach out to the claim rep that is handling the case to get more information
  regarding their claim.   If Ms. *******
  has not been able to gain, contact with her agent she would need to escalate it
  to the claim rep’s supervisor I would not have the information that Ms. *******
  is looking for.Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.

• Initial Complaint

  Date:09/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased 4 new tires with road hazard warranty less than 6 months ago. and spent over 2000. My tire is damaged and i'm being told there are no tires in stock at any of their distributors to replace it. This is what i am being told at the location where i purchased the tire, (curry ford road Orlando, FL) ask for a manager to call me back to help resolve the Issue and get no call back. I spoke to Isaac at that location. I decided to call another location (oviedo) and spoke to Bo. I am told he can order the tire and have it in one day. When I told him the situation and asked him to call the other location where i purchased the tires to verify, I have not heard from anyone. If my tire is not going to be replace I would like a full refund and also a refund of my roadside warranty since I will not be returning to any Tire Choice in the future.

  Business Response

  Date: 09/20/2022

  This letter is in response to the complaint from ***** *******, #********.            I apologize
  that Ms. ******* is having this concern with getting a tire replaced at our
  locations.   I have reached out to the
  shop and unfortunately the tire that Ms. ******* needs for her vehicle is on
  National back order and they do not know when the Tire will become available.   They have tried to find a tire that is comparable
  with the ones on Ms. *******’s vehicle however they were unsuccessful there
  also.   I would not be able to offer a
  refund for the purchase of the tires and services that went along with the tire
  purchase however I can offer a refund of the Road Hazard that was purchased
  with the tires due to us not being able to honor the road hazard warranty and
  warranty out the tire for her.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

  Customer Answer

  Date: 09/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I would like a refund of the road hazard insurance on all my tires and a refund on my lifetime alignment since I will no longer be using your company for any of the services that I have purchased. You guys are a fraud and should not offer this warranty if you cannot provide the service. I was just told by Tasmarie R*****, your customer service agent that there is a tire that is available but I would have to pay $500 which is ridiculous! These tires are practically new. The info you’re now giving me is also not what I was told by Isaac, the store manager who said the tire would be replaced at no cost. I’ve been told 3 different stories, all of which are not true. I left a message today for Teresa G****** to discuss this matter over the phone and I can clearly see that Monro, Inc. does not value their customers enough for a telephone call to resolve this matter and keep a customer. Therefore and since I will not be returning, I would like a refund of the road hazard warranty for all 4 tires and my lifetime alignment to close this case.
  Regards,
  
  ***** *******

  Business Response

  Date: 10/03/2022

  This letter is in response to the complaint from ***** *******, #********.            I apologize
  that Ms. ******* is having this concern with getting a tire replaced at our
  locations.   I am processing the refund
  for the road hazard insurance that Ms. ******* paid for when she purchased her
  tires in March.   Looking at her invoice
  we did not nor has our company ever had a lifetime alignment offer.   The only package that I do see is called our
  LTI and this would be the install package that Ms. ******* paid for to get her
  tires installed on her vehicle this is not something that we would be refunding.   The total refund amount is $191.66, and this
  will be refunded as a check that will be processed on Thursday October 6, 2022
  and will be put in the Mail to Ms. *******.Thank you for your time,Theresa G*******Guest Services ManagerMonro Inc.

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid on 09/13/22 $2279.08 (cash)---on 9/8/22 Took truck to Mr tire burlington, nj in for a oil pressure light turning on and they said it was gasket leak and parts (valve cover gaskets, oil sensor)was ordered and to bring the truck back when parts come in. Went home parked..came right back out the battery was dead..got a jump. Next day paid $200 for a new battery...afternoon stalled on highway...took it straight back they said they leaked oil in the alternator had to be replaced. AFTER 4 DAYS of saying the work will be done tomorrow. Alternator was replaced and parts that were ordered was wrong twice. Gaskets were then replaced but they never ordered the sensor but tried to reuse and clean the old one. Paid and picked up car because they said it was done...turned on car in parking lot and the check engine light turned on and oil pressure light still came on. They said to drive it 50miles so the system can reset itself...drove over 150miles and the vehicle would not go over 50 miles per hour. Took the car back same day and next day they said cant do anything about it to take it to ford. Alternator was damaged by them and I was charged. What they said was wrong was never fixed and now I have to go to the dealer and pay for everything over again. Called coprate on 9/15/22 (thurs) and was given the run around about who can approve anything and was on hold for an hour waiting for a supervisor and said i would not get a call until Monday. Now I can't drive my truck and out $2500 and still have to take it to the dealership. To get fixed.

  Business Response

  Date: 09/20/2022

  This letter is in response to the complaint from *** *****,
  #********.            Ms. *****
  contacted my office regarding her complaint on September 15, 2022 and the
  representative that handled the call let Ms. ***** know that due to the amount
  of her invoice she would need to speak with our Director in regard to the refund
  that Ms. ***** asked for and she is stating that the shop at this time is
  asking that she take her vehicle to the Dealership for further diagnosis.               I would ask
  that Ms. ***** send an estimate from a shop of her choosing as to what is going
  on with the vehicle and what it would cost to repair the vehicle and we can
  review it at that time.Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/9/22: Took our car to Monro in Corltand NY. Thought we needed a muffler. Turned out the whole exhaust needed to be replaced at a cost of $3347.44. They called to discuss in detail the repair and asked for permission to repair, we also had to pay up front due to cost/ordering of parts, While the car was up on a rack the tech showed us the whole exhaust to describe why the repair was so expensive. 9/12/22: Car goes to another shop for annual inspection. We are told it can not be inspected due to extensive rust rot/holes in the subframe. Was recommended to take to a specialist who verified the frame can not be repaired. Now there is NO way the extent of frame damage was NOT visible during the muffler repair. Monro should have told us this and given the option to not have the work done and suggested a frame inspectoin first. This did not happen. We were duped!!. AT this time I can not find the receipt, only the charge on our credit card. Both locations: the repair shop and the **** works business that can repair car frames, said we should have been told about the frame damage, before Monro did this costly repair....****** **** in Cortland NY and ***** **** ***** in Homer NY I would think that Monro would have the receipt on their computer, and hopeffully there is no way that they could doctor it to state any false info on it. I am not able to upload the charge/payment on our credit card, but the payment is dated 4/9/22, posted 4/11/22 to Monro 00000802Cortland NY. Card holder ***** * ********

  Business Response

  Date: 09/20/2022

   This letter is in response to the complaint from Linda
  ********, #********.            I was able
  to find the invoice from Ms. ******** services and I would ask at this time if
  Ms. ******** could please provide an inspection form from the shop that is
  stating that the vehicle will not pass inspection and I will be able to review
  this further with our director.Thank you for your time,Theresa G*******Guest Services Manager Monro Inc.

  Customer Answer

  Date: 09/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below Regards,
  
  ***** ********
  
  
  Monro asked for info from the repair shop which I have provided: NYS inspection failed due to frame issues. Also, if needed, I may be able to get a paper from the **** ***** business who is certified to do frame repair work on a vehicle. They   determined the frame was not repairable and told us that the muffler repair should not hav been done until we were made aware of the frame issue. Thank you.

  Business Response

  Date: 09/21/2022

  This letter is in response to the complaint from Linda
  ********, #********.            I was able
  to pull the invoice for Ms. ******** service and it looks as though the exhaust
  work that we did was done on April 12, 2022, and while doing that service on
  the vehicle there was no concerns with the frame that had been noted by the
  tech.  There is no prediction that can be
  made that 5 month after we do exhaust work that an issue with the frame will
  arise causing the vehicle not to pass inspection. I apologize that Ms. ********
  has this issue going on with her vehicle at this time however we are not able
  to take any further action in this case.Thank you for your time,Theresa G*******Guest Services Manager Monro Inc.

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in to Mr.Tire on Ghent Rd in Fairlawn to get the bushings replaced. The wrong bushings were put on my car and they broke a bracket bolt in the process. We were told there was no technician there that could remove the broken bolt and that we would have to come back and pay more to get the bolt removed. After asking why they would preform repairs without a technician there the “manager” told us it’s not their fault and things like this don’t happen so there is no need to have a technician there. Then she told us everyone there was a technician and that if we knew so much about it we should have done the work ourselves. We were unable to have a reasonable conversation with her as she was interrupting, yelling, cursing, threatening, and being overall snarky. She refused to give us any phone number for a district manager so we called customer service to file a complaint which we never heard back. The next day (9/14/2022) we took the car to a different mechanic for an inspection of the work that had been done by Mr.Tire and we’re informed that the wrong bushings were put on the car and that our sway bar was left loose. At this point we are seeking compensation from Mr.Tire on the faulty “repair” job (a full refund) as-well as the cost of getting the broken bolt removed (and the time lost from work trying to fix their mistake).

  Business Response

  Date: 09/19/2022

  This letter is in response to the complaint from ******* *******, #********.            Ms. *******
  Spoke with my office on September 13, 2022 we would ask that Ms. ******* provide us with a paid invoice of having the vehicle repaired after we performed
  work on the Stabilizer links.Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.

  Customer Answer

  Date: 09/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  The $175 is an estimate of the damage that Mr.Tire has done. We are seeking that along with a $65 refund from Mr.Tire for improper service (being that they put the wrong part on our Jeep which caused these damages). I’m not sure what else they’re asking for. I’ve provided all information that was asked for me. I would rather settle this matter now rather than taking it further up the ladder making this a much more expensive issue.
  
  Regards,
  
  ******* ******* 

  Business Response

  Date: 09/29/2022

  This letter is in response to the complaint from ******* *******, #********.            The *** invoice that Ms. ******* has provided shows that she has paid zero dollars to
  have the vehicle repaired.   If Ms.
  ******* came out of pocket to have the vehicle repaired, we would need a paid
  invoice for service for us to review.Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.

• Initial Complaint

  Date:09/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my ***** **** to monro beacyse i had work done there previously, after they examined my car they said it need caliper and told me one was turning and i should replace the other. I paid almost 1600 dollars only to pick up the car and now the emergency brake continue to chime. I spoke to the techician and he suggested that i take my car to *****. Yherr was no reason to touch and disconnect the emergency brakes. I tried many times to speak to a represenative from Monro. This work was performed on 5/24/22. I spokr to Lorraine M***** who told me to get a diagnostic from ***** why should i pay when the emergency brake were fine before going to Monro. I have not gotten any response from anyone at that company. I can't afford to pay for their inablity to gix a foreign car and they should have taken the job if they didn't know what to do. After talking to the technician he became very rude and disrespectful.

  Business Response

  Date: 09/19/2022

  This letter is in response to the complaint from ******* ******, #********.            Ms. ******
  has spoke with our office multiple times since May 24, 2022, and it has been
  explained that our shop would not be able to address the emergency brake light
  issue that is on in Ms. ******s vehicle.  The Store manager had explained this when Ms. ****** brought her vehicle
  into the shop.   The Light was on in the dash
  of the vehicle and the store manager let Ms. ****** know that replacing the
  calipers would not fix that light and he suggested at that time that she take
  the vehicle to the Dealer to have it further diagnosed.               If the
  dealership finds that there is an issue with the work that we did on the
  vehicle we can address it at that time.  However,
  Ms. ****** is asking us to pick up the bill for a diagnosis that currently we
  do not know that our shop is or is not the cause of.  Therefore, we would ask that Ms. ****** take
  her vehicle to the ***** dealer and have them diagnose the vehicle.   We can review the diagnosis at that time.Thank you for your time,Theresa G*******Guest Services Manager Monro Inc.

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 4 tires on or around 08-02-2022.1 week later i scheduled , I scheduled an appointment for rear break pads. i was told only the morning technician, can replace electronic pads. came back that monday, to find , no appointment on the books. was told to come back 2 days later they need the computer. all told i came back 4 times! the brakes were eventually replaced, but- the technician set off my dashboard, abs , traction control , tire pressure, hill start assist, warnings all light up. i was told it would turn off on its own. it did not after contacting the manager, and morning technician several times. T he next excuse was they needed an update to their computer. several phone calls and weeks later.still no update. next told i have to take the car back to *****- on my dime to have the computer reset. This is completely monroe's responsibility. They should pay for any reset.

  Business Response

  Date: 09/16/2022

  This letter is in response to the complaint from *** ****, #********.            I spoke
  with Mr. **** personally regarding his complaint.   During our conversation I did express that we
  would need documentation from a shop of his choosing that has corrected the
  issue with the lights on his dash in order to proceed further and at that time
  he stated that he would pursue other avenues.  Our position still stands we would need documentation regarding what it cost,
  and we can review it at that time.   We
  are unable to pay an outside shop for services.Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.

• Initial Complaint

  Date:09/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The manager Kyle doesn't know what he is doing. Was deceiving. Did not want to reimburse me. Gave me an attitude. I did get a refund for the service I paid for and did receive after contacting corporate. There's a dent above my right fender were it was smashed in a little and a big piece of paint taken out under wheel well. They tried covering it up by painting over it. I think that's why they did not want or couldn't mount my rims and tired on my corvette like initially agreed. My car was in showroom condition. I have pictures. Until they worked on it trying to cover it up

  Business Response

  Date: 09/08/2022

  This letter is in response to the complaint from ****** ******, #********.            We apologize
  that Mr. ****** has had this experience with one of our locations.  The information gathered from the
  representative here at guest services today has been sent to our Risk
  management department for them to investigate the damages further.   We are not able to take further action once
  a case has been handed over to the risk department.   Our insurance company Travelers will be in contact
  with the guest as soon as possible to further go over the claim of damage to
  the vehicle.Thank you for your time,Theresa G******* Guest Services Manager Monro Inc.