Reviews

This profile includes reviews for Monro, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Monro, Inc. has 1276 locations, listed below.

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  Monro, Inc.

  295 Woodcliff Lane Fairport, NY 14450

• 

  Monro, Inc.

  4731 Onondaga BLVD Syracuse, NY 13219

• 

  Monro, Inc.

  3384 Delaware Ave Kenmore, NY 14217

• 

  Monro, Inc.

  7225 Pittsford Palmyra Rd. Fairport, NY 14450

• 

  Monro, Inc.

  1860 Stone Rd. Rochester, NY 14615

Review Details

• Review fromBeth P.

  Date: 08/19/2022

  1 star

  Beth P.

  Date: 08/19/2022

  I called the local Arden NC Mr Tire ?? n Monday August 15 2022 at 8:20 in the morning and spoke to a man about getting a tune up. He told me to drop my car off on Friday the 19th @ 7:00 am and leave it. He couldn’t be sure for how long because they are short handed but that I could get it back later that day. I dropped it off this morning and called at 7:32 and was told they didn’t put my appointment on their schedule and I’d have to come get my car because they couldn’t do it. When I got there I showed them when I called on Monday by my phone’s call log and they tried to tell me that it could have been a different store so I called the same number while I was standing there and it rang. Guys followed me to my car to argue with me.

  Monro, Inc.

  Date: 08/24/2022

  We’re sorry to hear that you had a bad experience at our store. If you could please call us toll-free at ************ ext 3500, I’d like to get some additional information Any one of the customer service reps can be of assistance

• Review fromRose A

  Date: 08/16/2022

  1 star

  Rose A

  Date: 08/16/2022

  I went in for a basic oil change November 2021.
  After 5 months the my Engine light kept Turning on and off didn’t think much of it there when it stayed on I took it to a mechanic shop as they plugged the BMW in for diagnosis found faults for both vanos solenoids for timing control oil pressure it is supplied by oil filter cap centre portion insert which was missing and not allowing to seal system properly. That is what caused solenoids to fail. I had so spend $1730.44 to have it fixed. Before I attempted to call that location I showed the report to 2 other mechanics and they also agreed. I called the location I spoke to a very nice guy And told him I would come in and show The report. I
  Showed him the Report and He agreed with me, then the manager stepped in and was very rude disrespectful telling me how do. I know that the other mechanic didn’t lie to me however she is not a mechanic.

  Monro, Inc.

  Date: 08/24/2022

  We’re sorry to hear that you had a bad experience at our store. If you could please call us toll-free at ************ ext 3500, I’d like to get some additional information Any one of the customer service reps can be of assistance

• Review fromArmando D

  Date: 08/15/2022

  1 star
  Was hired as a mgr, went to train, they wanted me to do something called monro University, out of 4 computers on-site they put me on the only computer that wasn't inside with the a/c they put me outside in the bay where it's 90+ degrees, I walked, don't apply to these idiots waste of time

• Review fromMichael P

  Date: 08/10/2022

  1 star

  Michael P

  Date: 08/10/2022

  Went in for a broken serpentine belt, was told that the tensioner needed to be replaced because it was seized up. (Was charged $207 for a new one when I found it at a local auto store for $49.00) Along with new breaks and rotors was charged $850 only for power steering to completely fail the following day. Was told by the shop manager to bring the vehicle back in but after soaking me for over $1,000 for new parts and labor, I don't have the means to have it towed back to the shop for another $400+ dollars. Found out that the reason the belt broke was because the AC compressor pulley is completely locked up and unable to turn. Any competent mechanic would have noticed that it was broken and needed to be replaced while trying to replace the serpentine belt. I was told by the shop manager that if I didn't like their service, to take the vehicle to a different shop. Would NEVER recommend anyone to ever use Monro's service. The only reason we took the vehicle to Monro in the first place is because it was closest to where the vehicle died. I was told that the reason the vehicle is having issues is due to lack of preventative Maintenace. WRONG!! If I could give ZERO stars, I would. The manager along with the minions who work there are a bunch of incompetent crooks! I will likely lose my job, the only income my family has at the moment, due to Monro's unprofessional and ineffectual work that they did on my vehicle, also the only transportation that my family has. So, Thanks again Monro. You deliberately and effectively ruined an entire family's livelihood due to your lack of compassion, knowledge and professionalism.

  Monro, Inc.

  Date: 08/24/2022

  We’re sorry to hear that you had a bad experience at our store. If you could please call us toll-free at 800-876-6676 ext 3500, I’d like to get some additional information Any one of the customer service reps can be of assistance

• Review fromZach W

  Date: 08/08/2022

  1 star

  Zach W

  Date: 08/08/2022

  0 Stars (have to score with at least a 1). Terrible experience August 8th, 2022
  Rude, incredibly unorganized and upon trying to understand why or how things weren't being processed correctly, done timely, etc... in a follow up call to the store after the fact, I was simply told this is business as usual without any regard to pacify, resolve, or any other facet of customer service. Understood that it's a first come, first serve type of service, but there was only one person visibly working at 9:30am.... with a rough quote of 30-45min in and out. That quickly became 2hrs.
  I'm ashamed to say I've sunk a couple grand into this place for what have thus far been awful tires. The warranty given is great, but is clearly there for a reason as I've already had to replace brand new tires within a couple months of getting them.
  Maybe if these tires die yet again i'll be going back on a day where I am can take off work, but otherwise, I'll definitely not be returning here.
  Business lost.

  Monro, Inc.

  Date: 08/10/2022

  We’re not in business to disappoint customers. We apologize that we didn’t meet your expectations. Please give us a call toll-free, ###-###-####, if you need further assistance. Any one of the customer service reps can be of assistance

• Review fromHayim D. S

  Date: 08/01/2022

  1 star
  The same thing as before. As of now I have not been contacted yet by Mr. Tire or Monroe.
  So if you can help I would greatly appreciate it.
  I still need 1 Tire replaced and to switch mountings for all the tires. This i paid for already.
  Thank you
  ***** *****

• Review fromR.T S

  Date: 07/29/2022

  1 star
  Lack of knowledge, very rude, inexperienced staff member. I purchased new tires, rotors, two control arms(due to them braking both) over charged for all parts that I advised I already had. Attempted to charge for an wheel alignment( in-which that’s the reason I even went to this particular company. I wish I could give -5 star rating. All of this while dealing with tragic family issues. It’s been over a month and I’m still having issues getting my car to at least how it was when I brought it for in for an alignment. I’m so heart broken and don’t wish such a traumatic experience on any hard working customer. ??

• Review fromHayim Dovid S

  Date: 07/12/2022

  1 star
  act nice, do absolutely NOTHING.
  it has been a year since I bought a set a new set of ********* tires with a 65,000 mi warranty. They lasted for only 1 year (6,000mi) . Do you Think they exchanged it - sure. They tell me that my alignment is off!! - They are so full of it, I have been driving for over 50 years and know what an alignment off means. I can drive my car over 90 mph and put a cup of coffee down on the dashboard without spilling!
  they are a bunch of crooks Monroe Tire and Mr. Tire.
  Thank for Listening, if you can get back my money it would be very appreciated Total bill is 354.94 plus 59.98 for LIFETIME INSTAL PACKAGE.
  once again t.y.
  ***** *****