Reviews

This profile includes reviews for Monro, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Monro, Inc. has 1276 locations, listed below.

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  Monro, Inc.

  295 Woodcliff Lane Fairport, NY 14450

• 

  Monro, Inc.

  4731 Onondaga BLVD Syracuse, NY 13219

• 

  Monro, Inc.

  3384 Delaware Ave Kenmore, NY 14217

• 

  Monro, Inc.

  7225 Pittsford Palmyra Rd. Fairport, NY 14450

• 

  Monro, Inc.

  1860 Stone Rd. Rochester, NY 14615

Review Details

• Review fromMichael M

  Date: 09/15/2022

  1 star
  Nothing can be done about faulty tires because 3 weeks old

• Review fromAmanda P

  Date: 09/11/2022

  5 stars
  Different shops may give different levels of service, but the Monro Muffler in Clarion, PA, really came through for me. I got a bolt in my tire and was just trying to reach the bus stop in time to get my kiddo. They had other cars in the shop, but they pulled mine right in to help me. They plugged my tire and got me back on the road. I have an appointment today to get all 4 new tires, since I have an AWD vehicle. They always have some good coupons, too. Tires are so very expensive, and Monro's in Clarion, PA, has always helped me get the best price possible. Great service by great people!!!

• Review fromBarb S

  Date: 09/08/2022

  1 star
  REQUESTED OUTER RODS AND ALIGNMENT. WAS CHARGED $602.
  STRONGLY SUSPECT MECHANIC BENEFITED FROM A $250 Miscellaneous Charge.
  1) Company did not respond to consumer complaints.
  2) Mechanic charged me a $250 Miscellaneous Charge.
  3) Complaint to manager, Phillip K******, was ignored.
  4) Complaint to Vice President, Greg G******, was ignored.
  5) Witnesses were * *****, * *****, & * *******.
  6) I was unable to ascertain if $250 Miscellaneous Charge was legitimate.

• Review fromElita K.

  Date: 09/06/2022

  1 star
  Deeply incompetent, dishonest, horrible customer service.
  Abridged version: 2 appointments, over 3.5 hours, and they only managed to replace my rear brakes before telling me to go get the job done (brakes and rotors) at the dealership. To ‘make things right’ the manager of the branch, William N*******, said that Monro would reimburse me for the costs incurred at the dealership. Never happened. Many phone calls, repeatedly passed from one representative to another, many lies, much frustration and wasted time. This is a terrible business. I would give ZERO STARS if possible. I have made sure to warn all of my colleagues away from this place. This review is to help prevent even one other person from having the same miserable experience I had w Monro in Lenox. I will be sure to post this review on **** and Better Business Bureau, as well as ******. Unabridged version below, in case anyone from Monro corporate cares to take note of this terrible branch.

• Review fromLarry H

  Date: 08/31/2022

  2 stars
  I went to *** auto service for the first time because I received a coupon in the mail for a discounted oil change. When I got there I found out the shop does not carry the supplies for my vehicle. I have a 2014 ***** *** 1500 ecodiesel that uses synthetic oil. The shop manager told me I can go purchase the oil and bring it back and they can still do the oil change. I got the oil change done and left to work out of town. (corpus Christi) When started the vehicle again the "oil change needed" notice was still on because they did not reset the oil life after completing the oil change. I really didn't think anything of it but because they failed to reset my oil life it caused the PCM to not allow my truck to go into regeneration which also caused the vehicle to require services costing over 500 to fix. I had to leave my vehicle in corpus Christi to be repaired and once it was fixed I went to speak to the manager at *** auto service and they denied any liability for this. He gave me 2 free oil changes because he knew they did not reset the oil life but that still does not compensate me for the 9 day long inconvenience for them not completing the job correctly. I missed jobs and work along with other things with no vehicle. I also had my wiper fluid empty the second day after having the oil change. I have all paperwork that proves they are liable and the repairs that were needed due to the incomplete job. I tried finding a number to call corporate offices but I am unable to find anyone to contact.

• Review fromBobbi Lynn P

  Date: 08/25/2022

  1 star

  Bobbi Lynn P

  Date: 08/25/2022

  I made an appointment with the La Plata location of Mr. Tire to have tires that I ordered from **** **** installed on my car (Saturday.)
  In addition to the tire installation,
  I agreed to an alignment and purchased a tire pressure sensor.
  I was on my way out of town and before I was 10 minutes down the road, the sensor stopped working, my steering wheel was still vibrating and when I hit the breaks, my entire front end shook.
  Went in upon my return (Monday) to explain my concerns and made an appointment to have car looked at again.
  They told me I needed front rotors (which my mechanic put on new in April), 2 new tires for the back (which is where the 2 new tires should have been,) I had 1 wheel different from the others and to call the company I ordered tires from and tell them they owed me new tires because the ones I just purchased were 'cupping.'
  The reality was:
  They took the 2 bald tires off the front and put them on the back.
  They took 1 of my tires off the back and put it on the front and put A DIFFERENT TIRE on the other side.
  The new tires were not on my car.
  I picked up the tires, went to *********, had my tires put on and had to pay for an alignment AGAIN because they could see it had not been completed.
  Horrible customer service is one thing but endangering someone's life is unacceptable.
  This is not the first bad encounter with Mr Tire but it will be my last - after I get my refund for services NOT rendered and the cost of the tire they owe me.

  Monro, Inc.

  Date: 08/30/2022

  We’re sorry that we failed to deliver the service you deserve. Thank you for taking the time to let us know. We would like to get more information, if we could, and provide any further assistance you require. Please call us toll-free at ###-###-####. Any one of the customer service reps can be of assistance

• Review fromS. J

  Date: 08/25/2022

  1 star

  S. J

  Date: 08/25/2022

  Horrible, horrible, horrible company! Because they are a vendor for the car finance company I had to bring my car here. The first time I brought my car they had my car for a week and they didn't fix it but claimed it was fixed. Had the car less than a few days and the check engine light came back on (the original reason why I dropped the car off). They never called me, I had to call them. But they called my number mistaken it for a different customer.. but they can't call me about my car? I dropped off the car the second time on a Monday morning and I never got a call. I had to call Thursday and NOTHING was done to my car. The guy kept giving me the run around and said that he's the only one at the shop that knows about ******... really? So everyone that works there isn't knowledgeable about ALL cars? They didn't do a thorough check of my car which he gave me a ** excuse about as well. I called customer service and got an attitude. The rep stated that she had to call Mr. Tire (as though she didn't believe me and didn't really want to file my complaint) It's ok, that's what BBB is for!! If you're a female STAY CLEAR OF THIS PLACE because you will be taken advantage of. And if you like for mechanics to keep your car for weeks and don't repair it, this is the perfect shop for you!!

  Monro, Inc.

  Date: 08/30/2022

  We’re sorry that we failed to deliver the service you deserve. Thank you for taking the time to let us know. We would like to get more information, if we could, and provide any further assistance you require. Please call us toll-free at ###-###-####. Any one of the customer service reps can be of assistance

• Review fromNestaly P.

  Date: 08/24/2022

  1 star

  Nestaly P.

  Date: 08/24/2022

  First off if I had the ability of leaving a 0 star I would’ve. On August 19th 2022 @ 8:30 in the morning I went to this place for a august state inspection for my car. Five minutes later the guy comes back and told me I had to fail your car. I immediately asked him why. He proceeded to said “that both front lower ball joints are no good“, I told him impossible because they were replaced by a reputable shop not even a month ago. Confronted with this information he replied by saying “ than maybe is something on the top “, right there I new this guy is committing a fraud. I asked for my keys and paperwork left his shop. Drove to a different town to another inspection station where my car passed with no problems. Just letting you know that this type of business uses the Ma state inspection to make up issues with your car that are not there and at the same time making there wallets fat. Only he knows how many customers he has done this to that have come in for a simple inspection. WARNING don’t go to this place for a state inspection instead go to a reputable shop or the dealer

  Monro, Inc.

  Date: 08/30/2022

  We’re sorry that we failed to deliver the service you deserve. Thank you for taking the time to let us know. We would like to get more information, if we could, and provide any further assistance you require. Please call us toll-free at ###-###-####. Any one of the customer service reps can be of assistance

• Review fromDavid M

  Date: 08/22/2022

  1 star
  a Mr Tire location on Monroe Rd in Charlotte NC put my brakes on backward and damaged my vehicle. The company is refusing to take care of the damages or even address the issues that their employee's negligence caused.

• Review fromPawan G.

  Date: 08/22/2022

  1 star

  Pawan G.

  Date: 08/22/2022

  When we were visiting Durham on July 9th, I found out that I have low brakes in my 2004 ****** ***** so we went there to check it in, since it was the nearest center open on Saturday. They test drive the car and pulled it in and few minutes later I was told that I have rear calipers frozen so we have change both rear pads, rotors and calipers and bleed the system. I got suspicious when I saw manager taking my car license picture (not sure why) and was alter by a tech since it was from Michigan. Manager came back in and didn't know that I was looking all this from the outside. He told me that it will cost $1300 to change the rear brakes including labor. I am from auto industry so I knew it was too much and he was price gouging and charging double the price as he knew that the car is from Michigan and there is no other brake center nearby where I can fix it. This place is a complete scam and I would not suggest anyone to go there. He ripped me off royally knowing I can't get it fixed on Saturday anywhere else. Later on I called few other Mr. Tire auto centers in Durham area and asked them how much would it cost to replace the rear brake pads, caliper, and rotors and most of them were in $600-800 range. I request BBB to look into this business and in my matter and help me getting my refund back for over charging. Appreciate your help. I will NEVER recommend MR AUTO TIRE TO ANYONE. COMPLETE SCAM. BAD BUSINESS. NEVER GO THERE.

  Monro, Inc.

  Date: 08/24/2022

  We’re sorry to hear that you had a bad experience at our store. If you could please call us toll-free at 800-876-6676 ext 3500, I’d like to get some additional information Any one of the customer service reps can be of assistance