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Business Profile

Delivery Service

GOFO Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A package was delivered to my address for ******* ******* in March. She does not live here nor have I ever heard of her. I called Gofo Express at ************ that day to have them pick-up the package. I have called every week since the package has been delivered but no one picks up the package. It sits on my porch everyday. Today I called again. I cant believe that Im having to beg them to pick up this package. Tracking number for the package is GF *************

    Business Response

    Date: 06/11/2025

    ******************************************************************************************** * ****

    Dear Customer,

    Thank you very much for your email. Without a valid GOFO tracking number, we are unable to locate your package. Please provide your GOFO tracking number so that we can assist you in resolving the issue. Thank you for your understanding. GOFO tracking number: It should start with KD followed by 14 digits or GF followed by 15 digits, for example: **************** or **************** Alternatively, it can start with YT/WT followed by 16 digits, for example: **********************  We look forward to your reply. ******* ***

    ********** ****************

    ******* **************************************************************************

    ** ********** ******* *****

    Customer Answer

    Date: 06/11/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because the package has not been picked up.  

    The tracking number they have requested is. ****************  I believe I provided it in my initial complaint. 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    **** *****




     

    Business Response

    Date: 06/12/2025


    ******************************************************************************************** * ****

    Dear Customer, Upon checking, we found that the tracking number you provided does not belong to ****, so we are unable to provide any logistics information. Please contact your seller for assistance.

    Thank you for your understanding.

    ******* ***

    ********** ****************

    ******* **************************************************************************

    ** ********** ******* *****

    Customer Answer

    Date: 06/12/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    The package has not been picked up.  I did not order this item.  It is not addressed to me. I cannot keep it because it would be theft.  I have been talking to them for months to get them to pick it up.  It is their reference number.  What does the BBB think I should do with the package?  

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    **** *****




     

  • Initial Complaint

    Date:04/11/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Here is my tracking number for a package I ordered through SeaFancy: *************** They were unable to deliver my package to my door due to my living on a military installation (understandable) Their 2 methods of contacting about the issue do not work. Sometimes their phone number doesn't work at all, other times it lets you choose language, region, and state, then automatically says that due to high volume of calls, nobody is available, You are then directed to email them. When you do email them, you get a copy paste of the current tracking update (in my case: package was unable to be delivered) and i am then prompted to give them another address. We are a military family living on a military installation. I dont have another local address, and I cannot find an address for a local HQ for me to go pick up the package from. Being in contact with the seller directly of my package, they have been 'urging' them to use the address I provided of some family across the country and it has been 21 days and there is no update to the tracking website, and I have been unable to reach anyone regarding this issue through GoFo Express. They are just holding my parcel, with no viable way to contact them.

    Customer Answer

    Date: 05/05/2025

    Better Business Bureau:

    At this time, I have not been contacted by GOFO Express regarding complaint ID ********.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:04/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a two packages and they used this business as the courier service. They stated they couldnt deliver but I have package concierge for package drop off. I know they didnt even try to deliver. I have had numerous deliveries without issue both before and since they have failed to deliver my items. I have called both numbers listed and they are disconnected. I have emailed and they have not replied. No effort to get me my items. At this point I sincerely believe they are a fraud company that steals items. Essentially set up to steal packages.

  • Initial Complaint

    Date:04/07/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company is so so so terrible. They have handled three of my orders (because I didn't check who would be delivering the package...) and I've never actually received anything from them. I get packages all the time from all sorts of businesses and no one ever has an issue delivering here. Except them. They evidently can't deliver here. Or anywhere, because I looked it up and SO many people have this issue with them. I don't understand how they're still in business. Anyway, accidentally made an order with them delivering again and it's been in my area to deliver for five days and today they said my address was incorrect. Well, it's literally not. So now they're not only incompetent, they're liars. These guys **** so much dude.

  • Initial Complaint

    Date:04/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The delivery man or persons on 2 different occasions have thrown my packages over the fence and it is on video and I've reached out to customer service after the first incident on March 25, 2025 with no response and it has happened again today.

    Customer Answer

    Date: 04/27/2025

    Better Business Bureau:

    At this time, I have not been contacted by GOFO Express regarding complaint ID ********.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:04/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company claims to have made a delivery on 2 different dates with no photos to prove where it was delivered to. You can not talk to a live person to resolve the issue. The phone number will give you a voicemail saying no one is available to assist you and the chat person is as incompetent as the voicemail. I would like my items that I purchased for a 3 year olds birthday which has come and gone. However, I'm so upset that I'd kindly accept a refund in full for my purchase order! Looking at the reviews, this is common practice for this scam of a courier service!

  • Initial Complaint

    Date:03/31/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Delivering the package this is the second failed attempt for no reason to deliver my package to my home. I gave simple instructions. To leave it at the front of the building, and also gave them the gate code ************ case they really wanted to go through the gate . Nobody followed the instructions the second time, because the package wouldve been delivered easily, when all they had to do was leave it in front of the building, or go through the gate right in front of the building with the code. Nobodys been responding to the email sent. But someone responded to whats app saying they would take care of it and update the instructions and it couldnt have been done, because I wouldve had my package. I would like my package or a refund

  • Initial Complaint

    Date:03/24/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered off of Temu a large order which usually comes in a mailing bag (plastic) _ For some reason Temu chose this carrier to do the delivery- and lately I have had problems with some of their choices, according to them they choose due to weight and size (whatever) as many complaints have been raised you think Temu would pull back on those carriers that dont keep an update in the progress of delivery function, as of 3-16-25 the last report of ANY activity was the package was handed over by customs. Whereabouts this is I have no clue but the progress has ceased since then. I have contacted Temu 3 different times about the updates and according to them from what they claim to know is that my package should come no later than 3-29-25 however I am beginning to wonder if it will at all. Ive emailed this GOFO business at **************** inquiring the progress both times it was ignored. I have read where other customers have quit using Temu due to these fowl-*** in parcel service deliveries. That doesn't exclude others, they have shown their true colors of insubordination as well, its like going to ********* and betting if your going to win or go broke.I have had my deliveries delivered to other addresses that I don't live at either because the carrier cant read English or read a map or the seller cant put in the correct address, temu has had to reimburse me but this mainly on them for recklessly choosing this method. I mean I am all in for the Entrepreneur but if you don't have a system to work with a backup plan these are the results your going to get. I just cant agree with a service that's all about *** and bragging how great they are when this result is like the elephant in the room. Geez get off the kick you dont walk on water!

  • Initial Complaint

    Date:03/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and item and I have not received it. I would like a refund at this point.

  • Initial Complaint

    Date:03/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product from a site, they transferred delivery to GOFO express. They claim they couldnt deliver due to gated community in which I am not in one. Called three times to correct issue, first two times they claimed they would resend package within 1-3 days and nothing no updates on tracking or anything for that matter. Third attempt they stated that they do t k ow where package is that it is lost and would reimburse seller so I could get reimbursed. Two days later and still no answers. Web still says in delivery mode so I can not request reimbursement from seller. I am stuck and frustrated please help

GOFO Express is NOT a BBB Accredited Business.

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