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Business Profile

Vitamins and Supplements

Cognigence Products

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 70 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want the business to stop sending products every month, this is the second month since I sent an email to stop

  • Initial Complaint

    Date:12/02/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a cbd cream and oral drops. We have received 4 set of these in the past month and don't know how to get it stopped.

  • Initial Complaint

    Date:12/01/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A month ago I ordered a product from Cognigence, which came. 3 weeks later I get a second shipment, which I did not order. Shipments came from another company (Prestige). Tried to contact both, but: 1. Cognigence is selling its name, their address is listed for sale and shows an empty storefront, does not have a web page, cannot be reached by email, and my calls to their phone *************) result in a very poor connection and are terminated there. 2. Prestige does not exist, but the shipment came from the Cognigence address. So, my attempts to delete my accounts to get a refund for the second shipment failed. I will now notify my bank.

  • Initial Complaint

    Date:11/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to reach them to cancel a subscription i never signed up for.

  • Initial Complaint

    Date:11/14/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Products (Rejuviant) shipped without ordering. Demand refund!

  • Initial Complaint

    Date:11/02/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to return the items for refund, but no reply for ever..I have since receive another ackage. I want the return authorization AND refund

  • Initial Complaint

    Date:10/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a trial of CBD gummies for prostate cancer and being a victim of hit-and-run. I paid for the order (****). My cc was being charged $128.36 and ****** for the gummies and Male VIgor Boost which I did not order. THey charged my card on 9/10, 9/12, 9/26 and 10/25. THe company acknowledged they received my email to stop but since I did not call them they continued to charge. This is ridiculous.

    Business Response

    Date: 11/01/2022

    Hello ******,

    We apologize for the inconvenience this may have caused you. Unfortunately, you have reached out to the incorrect business. That is not our company, nor are we affiliated with Male Vigor Boost. Please contact the company in which purchase was made with to resolve this matter. Thank you.

  • Initial Complaint

    Date:10/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 3rd - Received an offer for free sample of Keto ACV Gummies and paid for addition of a bottle of a cleanser which I paid $19.94 including shipment costs. I did not request any Auto refill on the product. September 12, I was charged again for these products at a cost of $118.84 and $117.73 but received no shipment and again in October I was charged $96.45 and $82.31 but received another two bottles. I did not agree to these shipments nor give permission for the company to continue to charge and ship these products to me on a monthly basis. I have reached out several times to stop the shipments and ask them to stop charging my credit card. They are charging a ridiculous amount of money for these products which can be purchased at Wallmart for < $30 USD. This is a SCAM and I would like Cognigence to stop charging me and to refund me the money they have charged me to date.

    Business Response

    Date: 10/24/2022

    Hello *******,


    We highly apologize for the inconvenience this has caused you. We cannot locate an account for the consumer. Please provide an account name, number, order ID, etc., to resolve this matter. Thank you.

  • Initial Complaint

    Date:10/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an order today from your company.I did NOT place this order!There is no indication of the cost, which I presume was placed through my credit card. Items involved are: Keto gummy and Keto shred.**** tracking # **********************.I would like to return the products, and have any charges credited to my credit card.In addition, I would like to cancel any and all further deliveries.

    Business Response

    Date: 10/14/2022

    Hello ******,

    We highly apologize for the inconvenience this has caused you. We cannot locate an account for the consumer. Please provide an account name, number, order ID, etc., to resolve this matter. Thank you.

    Customer Answer

    Date: 10/19/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved be

     

     I did Not order these products, therefore I do NOT have an account name, number or order ID, nor any other identifying information.

    ALL I have is the mailer the products were delivered in by ****.

     

    ***********************

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***********************




     

    Customer Answer

    Date: 12/09/2022

    Better Business Bureau:

    At this time, I have not been contacted by Cognigence Products regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:10/05/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 3, 2022, ordered what was advertised as a sample bottle of BRAINFOCUS. It was advertised for $39.95. After entering payment information, I was told that my card had been billed $248.46. I immediately called to request that order be canceled. They told me that order was already processed and that I would have to call to get "RMA Number" . After numerous calls I finally given RMA (****** **** *** ****) number to return product. On 1/26/22 I returned product by **** per instructions. Tracking number **** *** **** **** **** verifies that the product arrived on 1/28/22. I have requested refund by email and made numerous calls to no avail. The shipment number that I have is ******9, another number I have is ********* and ********** ***. All I get is a runaround and told that they can't find any order from me and there is nothing that I can do. My credit card was charged $248.46, I returned product that I did not order and am requesting full refund.This product is advertised as being developed by Dr. ******************** who I held in high regard. I have even sent messages to him to bring attention to this matter with no resolve.

    Business Response

    Date: 10/10/2022

    Hello ****,

    Unfortunately, you have reached out to the incorrect business. That is not our company, nor are we affiliated with BRAINFOCUS. Please contact the company in which purchase was made with to resolve this matter. Thank you.

    Customer Answer

    Date: 10/13/2022

    On the contact information page that I previously sent you there is the name, Cognigence Products ********************************************************. Phone ************.

    email *********************************** This should be the correct company. Is this who you contacted? I can contact my credit card company to see who the payee was on that transaction. 

    Business Response

    Date: 10/20/2022

    Hello ****,

    We have already used all the means at our disposal to recover your account, unfortunately, you do not have an account with us.

    So it looks like you're registered with a different company. In this case, we recommend checking your emails and bank statements to determine which company you are subscribed to.

     

    Thank you

Cognigence Products is NOT a BBB Accredited Business.

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