Complaints

This profile includes complaints for Coast Professional, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Coast Professional, Inc.

  4273 Volunteer Rd Geneseo, NY 14454-9444

  
• 

  Coast Professional, Inc.

  PO Box 246 Geneseo, NY 14454

  
• 

  Coast Professional, Inc.

  300 Gleed Ave East Aurora, NY 14052

  
• 

  Coast Professional, Inc.

  651 Downing Pines Rd West Monroe, LA 71292-8021

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The letter is addressed to a previous name used. I received a letter in the mail from Coast Professional, Inc., which states that I owe a debt to the **** ********** ** *** ********* ****** ** *** ****** *******, and that I have a past due federal obligation from the ********** ** ******* with account #.... The letter states that I owed $180.87 and the total amount of the debt now is $238.75.
  I called the company, got a live person on the phone, and gave them the account number on the letter. Then, they asked for the last four of my SSN. I said, "No thank you." The Coast Professional, Inc. representative would not give me any information about the debt unless I gave them the last four of my SSN. I hung up. I talked to my supervisor who says that if I owed a debt, the *** would take it directly from my pay.

  

  Business Response

  Date: 05/26/2023

  Better Business Bureau Attn: 
  Kevin, Complaint Handler 100 Bryant Woods South Amherst, NY 14228 RE: 
  Complaint ID# ********          Dear Mr. Kevin: This
  reply is to your recent correspondence concerning communications your office
  received from **** ******. Enclosed
  for your review is a copy of our response. 
  Should your office require further information or assistance, please do
  not hesitate to contact our office. We are writing in reply to recent correspondence from the Better Business Bureau regarding a complaint from **** ******, concerning an outstanding obligation to the **** ********** ** ***
  ********* ****** ** *** ****** *******. Thank you for the opportunity to respond to your concerns. *** **** ********** ** *** ********* ****** ** *** ****** ******* (****** *******) placed a defaulted account in your former name (**** *********) for collections with Coast on April 22, 2023. Coast did not purchase and does not own the account and has only acted as a third-party debt collection agency for the account placed by the current creditor, ****** *******s.  On May 17, 2023, Coast received a written complaint stating you received a letter from Coast, in your prior name, stating you owe money to the ********** ** *******. You stated you contacted Coast and the representative asked for the last four numbers of your social security number. Upon review, Coast must verify the identity of the party on the line prior to disclosing any information regarding the personal business matter. We apologize for any inconvenience this  may have caused. Coast must follow all rules and regulations set forth by ****** ******* and is  not at liberty to waive or adjust these requirement  It is Coast’s intent to assist you while staying within ****** *******’s guidelines. If you have any  further questions or concerns, please contact a Coast representative at ****** *********  Sincerely, Coast Professional, Inc. Sincerely, Coast Professional, Inc.   

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The person who had my phone over 10 years ago, Lee J*****, owes money to people. I do not. Please remove my number from your database. The person that called today didn’t even get his name right. He called him Jordan Lee…. It is Lee J*****. Trust me I have been dealing with this problem since getting this phone number. Again 10 or more years ago 

  

  Business Response

  Date: 04/10/2023

  April 10, 2023  ***** ********* 
  **** **** ******* ***** **** 
  ******** ** ***** SUBJECT: BBB COMPLAINT ID# ******** Dear ***** **********  We are writing in reply to your recent correspondence to the BBB concerning a phone call from Coast Professional, Inc.   On April 4, 2023, Coast called a number ending **** and was advised we had reached the wrong party. During the call, Coast’s system of records was updated to prevent any future calls.  We understand your concerns and take them seriously.  If you have any further questions or concerns, you may contact a Coast representative at ***************  Sincerely,   Coast Professional, Inc.    

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I received a debt collection letter from Coast Professional and it says I owe the Department of the Treasury; however, when I contacted the IRS they said they had no record of me being sent to collections and told me that this was probably a fraudulent letter. According to the letter, I had to contact Coast Professional by March 10th or else they would assume the debt collection amount was correct and I was not disputing it. Since then, I have emailed multiple times to dispute this collection amount and have not received confirmation whether my correspondence was received. I called and spoke to representative at Coast Professional who was extremely rude and was asking for my personal information (my social and date of birth). I told her the IRS told me that this was likely fraudulent letter and that I didn't feel comfortable providing that information. She told that the company does not send out emails outside their own company, so individuals like me should never expect a response if an email was ever sent, as I was instruction in their letter. I believe the collection request is bogus and I have requested the name and address of the original creditor multiple times so I can dispute this claim, but have not received a reply.

  

  Business Response

  Date: 03/15/2023

  March 15, 2023  Better Business Bureau   Attn:  *****, Complaint Handler   *** ****** ***** *****  
  ******** ** *****   RE:  BBB Complaint ID# ********  Dear *****:   This reply is to your recent correspondence concerning communications your office received from ******* ****.   Enclosed for your review is a copy of our response.  Should your office require further information or assistance, please do not hesitate to contact our office.    Sincerely,    Coast Professional, Inc.  

• Initial Complaint

  Date:02/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a letter from the department of treasury and is says I owe *** ********* ****** ***************  i never received a bill and beside I don't owe *** ********* ****** anything. If I did I would pay it!! Also I was getting a refund from Federal, but I didn't get it, it went to this organization.

  

  Business Response

  Date: 02/22/2023

  t: ###-###-#### f: ###-###-#### PO Box 246 Geneseo, NY 14454This communication is from a debt collector.February 20, 2023Richard ******146 N Berkeley AveFullerton, Dear Mr. ******:We are writing in reply to your recent correspondence concerning an outstanding obligation to the U.S. Department of the Treasury, Bureau of the Fiscal Service. Thank you for the opportunity to respond to your concerns.The U.S. Department of the Treasury, Bureau of the Fiscal Service (Fiscal Service) placed a defaulted account in your name for collections with Coast on January 29, 2022. Coast did not purchase and does not own the account and has only acted as a third-party debt collection agency for the account placed by the current creditor, Fiscal Services.On February 16, 2023, Coast received your written complaint stating you received a letter from Coast stating you owe money to the ********* ****** ************** but did not receive a bill from them. You also state that your federal tax refund was garnished. Coast did not place a garnishment on your account but will investigate the matter. At this time, Coast has requested verification documentation of the debt from Fiscal Services and it will be sent under separate cover upon receiptIt is Coast’s intent to assist the debtor while staying within Fiscal Service’s guidelines. If the debtor has any further questions or concerns, please contact a Coast representative at ###-###-####.Sincerely,Coast Professional, Inc.

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has called and sent correspondence numerous times, claiming that several of our entities owe back Federal Taxes, when we do not. I attempt to contact them and offer to provide them copies of our paid taxes and they refuse to accept them. They suggest that if the correspondence is wrong, to simply throw away the letters from them. This doesn't stop the mailings. The phone calls, demanding to speak to a partner is ridiculous and I can speak to the accounting issue and can legitimately refute their claims with documentation which they will not accept, nor continue to discuss. These calls and incorrect claims need to STOP!!!!

  

  Business Response

  Date: 02/01/2023

  Coast Compliance staff have completed a thorough search of our records and we are unable to locate an account in our database with the limited information provided.  So that we may act on ***** ****'s request to prevent further communications, additional information is needed.  Please provide the account number listed on the correspondence received and the individual or company name as well as the telephone number that was called so that we may proceed as necessary to prevent further contact with ***** ****.

  Customer Answer

  Date: 02/09/2023

  Better Business Bureau: 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  It references an enclosure, however, there is no enclosure or attachment.  
  
  Regards, 
  
  ***** **** 

  

  Business Response

  Date: 02/09/2023

  see attached.  transcribed below:  ***** ****
  *** ** **** ******
  ********* ** *****SUBJECT: BBB COMPLAINT ID# ******** Dear ***** ****:We are writing in reply to your recent correspondence to the BBB concerning letters and phone calls from Coast Professional, Inc. Coast Professional, Inc. (Coast) received an account for ****** *** *********** ** with the address on the letter, from the IRS upon their determination that the amount identified in theCoast letter was due and owing by ****** *** *********** *** Following an inbound call from a number ending ****, Coast previously ceased written and telephone contact on January 6, 2023. Your correspondence also identified a business in the name of ******** *********** **. According to Coast records there is currently no account in our office under that business nameand no Coast communication regarding that business.  Also, in your correspondence you referenced receiving telephone calls from Coast. The Coast  Compliance department has thoroughly reviewed the account transaction history as well as Coast telephone records. Our review determined Coast did not make any outbound calls to the number ending in **** nor did we find record of any inbound calls from said number that was provided on the BBB correspondence. Coast has record of only the one inbound call referenced above, whereupon we ceased all further contact. We understand your concerns and take them seriously. If you have any further questions orconcerns, you may contact a Coast representative at *************** Sincerely, Coast Professional, Inc. cc: Internal Revenue Service Better Business Bureau 

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is very unprofessional. I have attempted to call them on numerous occasions after learning about a bill. After giving up on not getting a live person on the phone I decided to leave messages on their answering machine. Seven days later there has still been no call back or attempt to reach out to me. Just in case someone decides to lie, I recorded myself leaving the messages.

  

  Business Response

  Date: 01/12/2023

   This reply is to your recent correspondence concerning communications your office received from ******* ****.  Enclosed for your review is a copy of our response.  Should your office require further information or assistance, please do not hesitate to contact our office.   Sincerely,   Coast Professional, Inc.

• Initial Complaint

  Date:10/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notification from Coast Professional, Inc. stating that as of 09/22/2022 I owed the Department of Veterans Affairs $26.48 and a "cost" charge of $8.47 for a total of $34.95. I AM a veteran AND I also work for the Department of Veterans Affairs. I think it's very odd that my employer, the Department of Veterans Affairs, would not send me a bill if I owed them money but instead send it straight to a collection agency. I have NEVER received a bill from the VA for anything. Considering that I do NOT use the VA for my healthcare needs but instead opt for the Blue Cross Blue Shield Federal Employees Health Benefits I'm curious as to what exactly I am being billed for? This entire scenario wreaks of SCAM. I will not pay this so-called debt until I have solid proof that I owe my employer, the VA, money and I know EXACTLY what I'm being billed for. Coast Professional, Inc. needs to be investigated because they are OBVIOUSLY fraudulent. The reference/account number they included with this fake bill they sent me is ********* which is proof they are a fake company. The VA uses the veteran's social security number for all references, bills, and accounts. Please shut down these scammers.

  

  Business Response

  Date: 11/11/2022

  November 3, 2022 
  
   
  
  Better Business Bureau  
  
  Attn:  ******, Complaint Handler  
  
  100 Bryant Woods South  
  
   Amherst, NY 14228  
  
     
  
  RE:  Complaint ID# ******** 
  
         
  
  Dear Ms. ******:  
  
  This reply is to your recent correspondence concerning communications your office received from Ms. ****** *****.  
  
  Enclosed for your review is a copy of our response.  Should your office require further information or assistance, please do not hesitate to contact our office.   
  
    
  Sincerely,   
  Coast Professional, Inc. 

  Customer Answer

  Date: 11/14/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********** and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Coastal Professional has NOT provided any proof that I owe money to my employer, The Veterans Administration.  Their response is that I thought they were a scammer because I didn't recognize the reference number they provided.  No, I stated that I WORKED for the organization they claimed to represent and if I did in fact owe the VA money why did my employer send the bill straight to collections when they have in fact NEVER sent me a bill?  Coastal should have provided documentation that I owed the Veterans Administration money when they first contacted me, and they did not.  In the document they sent me it states:

  
  

  "You have a past due federal obligation from Department of Veterans Affair with account number *********."

  
  

  Again, the VA only utilizes social security numbers for their account numbers.  The account number they provided is not my social security number.  The VA, again, is my employer therefore, if I owed them money, they know where to find me.  The VA is more than aware that I am a veteran, work in their VA hospital in San Antonio, TX, and they have my home address on file.  According to the letter sent to me by Coastal on October 17, 2022, "as of 09/29/2022 you owed $26.48" and "you were charged this amount in cost + $8.47" with a "Total amount of debt now: $34.95".  Again, if I owed my employer, The VA, any money, they would have had it deducted from my paycheck. If I owed my employer, The VA, any money, they would have sent me a bill. But according to the scammer, Coastal Professional, my employer, The VA, sent my so-called bill to collections within 2 weeks having NEVER contacted me nor sending me a bill.  Make this make sense.  This is a lie and Coastal is a scammer. I want PROOF, irrefutable, that I owe my employer any money whatsoever since again, as a disabled veteran, I choose NOT to use The VA for my healthcare needs so what could I possibly owe them money for?
  

  
  
  Regards,
  
  
  
  ****** *****
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 11/23/2022

  November 23, 2022 
  
  Better Business Bureau  
  Attn:  ******, Complaint Handler  
  100 Bryant Woods South  
   Amherst, NY 14228  
  
  RE:  Complaint ID# ******** 
  
  
  Dear Ms. ******:  
  
  This reply is to your recent correspondence concerning communications your office received from Ms. Denise Leger.  
  
  Enclosed for your review is a copy of our response.  Should your office require further information or assistance, please do not hesitate to contact our office.   
  
  Sincerely,   
  
   Coast Professional, Inc. 

• Initial Complaint

  Date:10/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with a representative from coast had a payment installation all set up with them and I told them to hold off until I could get clarification on some of the language for the payment installation agreementI. I was not able to make it to the phone when he called and he sent the information through anyways. This is complete bull.

  

  Business Response

  Date: 10/31/2022

  We are writing in reply to your recent
  correspondence concerning an outstanding obligation to the
  Internal Revenue Service.  Thank you for the opportunity to respond to
  your concerns.To
  provide a brief history, Coast Professional, Inc. (Coast) is under contract
  with the Internal Revenue Service to collect certain delinquent tax debts owed
  to the United States.  The account in
  question was forwarded to Coast for collections on May 30, 2022 for the 2014
  through 2019 tax years.  In
  response to your concerns, the Coast Compliance department has thoroughly reviewed the account
  transaction history as well as Coast telephone records.  Our review determined that the representative
  you spoke with on October 7, 2022, cancelled the payment arrangement per your
  request at the time of the call.  However, an inadvertent error resulted in the payment arrangement letter
  being generated.  We apologize for any
  inconvenience this may have caused you.We invite you to contact a
  Coast Customer Care Representative at ###-###-#### to discuss the positive
  resolution of your account or for any further assistance or questions you may
  have.This
  communication is from a debt collector. This is an attempt to collect a debt;
  any information obtained will be used for that purpose.Sincerely, Coast Professional, Inc.  Coast Professional, Inc.CV/c:     Internal Revenue Service

• Initial Complaint

  Date:08/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received debt collection notice from Coast Professional, Inc. stating that I owe a past due debt to U.S. Dept of Treasury, Bureau of Fiscal Service, Dept of Veterans Affairs. I have never received a bill for what this notice references and they claim it’s for co-pays from during COVID shut down. My balance on ***.gov where I pay my Dept of VA bill is $0. This company is charging an $8.90 fee for collecting on a bill for $27.79 that I’ve never received. By law, in California, shouldn’t I have received a bill first?
  
  Address and contact on collection notice do not match Coast Professional, Inc at www.*****************.com who does do collections for Dept of Treasury

  

  Business Response

  Date: 08/31/2022

  First and foremost, we thank the Better Business Bureau (BBB) for the opportunity to investigate and respond to the consumer’s concerns addressed in your correspondence dated August 18, 2022. The U.S. Department of the Treasury, Bureau of the Fiscal Service (Fiscal Service) placed the consumer’s account with Coast Professional, Inc. (Coast) on May 21, 2022. On August 15, 2022, Coast received a written dispute from the consumer. He requested that he be provided more information about the debt and the contact information for the original creditor. Coast requested Proof of the Debt (POD) from ****** and the request is still pending. On August 18, 2022, Coast received the written complaint Ms. ******* filed through your office, in which she claimed, that she never received the initial bill prior to the debt being placed with Coast. She also claimed the address on the letter for Coast does not match the website. Coast does not have access to any debt information prior to placement, and the POD would contain the original debt information. The return address on the letter received by Ms. ******* is specific to our ****** department, Coast operates five locations in New York and Louisiana.  Ms. ******* also expressed concerns with credit reporting. Coast does not handle any credit reporting. Credit reporting related questions should be directed to ****** Service. We understand the consumer’s concerns and take them seriously. It is Coast’s intent to assist the consumer while staying within ****** Service’s guidelines afforded to them. If the consumer has any further questions or concerns, please contact a Coast representative at ###-###-####. 

  Customer Answer

  Date: 08/31/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have not yet received proof of this debt, or contact information from original creditor.  I have requested a copy of the original notice of debt from creditor from Coast to determine what this debt is related to. 
  
  Regards,
  
  ***** ** *****
   

  

  Business Response

  Date: 09/12/2022

  First and foremost, we thank the Better Business Bureau (BBB) for the opportunity to investigate and respond to the consumer’s concerns addressed in your correspondence dated August 18, 2022.  The U.S. Department of the Treasury, Bureau of the ****** Service (****** Service) placed the consumer’s account with Coast Professional, Inc. (Coast) on May 21, 2022.  On August 15, 2022, Coast received a written dispute from the consumer. He requested that he be provided more information about the debt and the contact information for the original creditor. Coast requested Proof of the Debt (POD) from ****** and the request is still pending.  On August 18, 2022, Coast received the written complaint Ms. ******* filed through your office, in which she claimed, that she never received the initial bill prior to the debt being placed with Coast. She also claimed the address on the letter for Coast does not match the website.  Coast does not have access to any debt information prior to placement, and the POD would contain the original debt information. The return address on the letter received by Ms. ******* is specific to our ****** department, Coast operates five locations in New York and Louisiana. Ms. ******* also expressed concerns with credit reporting. Coast does not handle any credit reporting. Credit reporting related questions should be directed to ****** Service. As of September 12, 2022 Coast has mailed all documents requested to the debtor Via USPS tracking **** **** **** **** **** **.  We understand the consumer’s concerns and take them seriously. It is Coast’s intent to assist the consumer while staying within ****** Service’s guidelines afforded to them. If the consumer has any further questions or concerns, please contact a Coast representative at ###-###-####.