Complaints

This profile includes complaints for Coast Professional, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Coast Professional, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Coast Professional, Inc.

  4273 Volunteer Rd Geneseo, NY 14454-9444

  
• 

  Coast Professional, Inc.

  PO Box 246 Geneseo, NY 14454

  
• 

  Coast Professional, Inc.

  300 Gleed Ave East Aurora, NY 14052

  
• 

  Coast Professional, Inc.

  651 Downing Pines Rd West Monroe, LA 71292-8021

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was very embarrassed about the lack of moneySo, I did not communicate with them for a couple months ..since then I did find a full-time job, which last communication with them I informed them I only had a part time job. no sooner than getting my first paystub i received garnishment papers , I have tried to set up a repayment plan with this company and they refuse to understand that I am not rich and cannot pay 990 a month , the lady I tried to resolve this with would not try to work with me when I gave her my paystub and all my bills , she advised me that i HAVE 2900 in disposable income which is not correct at all , she told me if she could not lock down that payment that they would start garnishment ,and will take that as a sign that I refuse to work with them . Not true she didn't want to work with me and was very rude. advised her I would like to file hardship she told me I don't qualify how is this possible, I would just like a payment plan that is not going to result in me and my family being homeless! what do I do from here

  

  Business Response

  Date: 05/21/2025

  Dear ****** ****************, We are writing in reply to your recent correspondence to the Better Business Bureau (BBB) concerning an account placed with our office by The U.S. Department of the Treasury, Bureau of the Fiscal Service (Fiscal) on behalf of the Small Business Administration (SBA). Thank you for the opportunity to respond to your concerns. Coast’s compliance department has reviewed your account and found that Fiscal placed it with our office for collections on September 7, 2024. Coast did not purchase the debt, does not own the debt and has only acted as a third-party debt collection agency. During our review, we found that your initial conversation with our office was on September 30, 2024, at which time, you advised our office that you were unemployed. The representative you spoke to provided you a four-month reduced payment option of $100.00 per month to allow time for you to secure employment or discuss other payment options. Coast records reflect the second payment was processed but declined. At that time, Coast representatives reached out to you, and you advised the remaining payments would be made directly through Fiscal Service’s payment option ******** However, no further payments were received, and the arrangement was deemed broken on March 6, 2025. As a result of the broken arrangement and our inability to reach you, Fiscal authorized Administration Wage Garnishment proceedings on March 25, 2025, and a Notice of Intent to Initiative Administrative Wage Garnishment was mailed to you on March 26, 2025. This document included a Hearing Request Form which provided you instruction on how to request a hearing if any of the identified situations applied to your circumstances. Situations supporting a hearing request include both financial hardship and involuntary separation; both require that you submit written documentation. To date, Coast records do not reflect receipt of a hearing request. Your account transaction history reflects your telephone calls to our office on April 3, 2025, April 7, 2025, and April 8, 2025, in which you requested a voluntary payment arrangement in lieu of involuntary withholdings or Administrative Wage Garnishment. During that time, the representatives you spoke to requested copies of your payment stubs and updated your financial statement based on the information you provided. You were advised that your financial statement reflected a disposable income of over $2,700.00 a month and your payment options based on the information you provide were communicated at that time. As a voluntary payment arrangement was not entered by the deadline in the hearing request form, Fiscal Services issued an Order for Wage Withholding to your employer on April 28, 2025. Please understand that Coast is not authorized to initiate or terminate said withholding once it is in place. However, we will take this opportunity to provide you with a copy of the Hearing Request form previously sent to you so you may request an untimely hearing request. Please note that as the hearing is untimely, withholdings will continue unless Fiscal Services determines your documentssupport a different resolution.. We hope our endeavors to resolve your concerns are apparent and we apologize that you were not satisfied with the service you were provided. It is our intent to assist consumers through the means available to us, in conjunction with the laws that govern our industry as well as our contractual obligation with our client. Although we found no evidence the agent you spoke to was unprofessional or rude, we will take this opportunity to review your concerns with Coast management to identify opportunities for potential improvement in our service. Should you have any questions regarding the information herein, we invite you to contact a Coast Care Representative at * ***** ******** .Sincerely, Coast Professional, Inc.

• Initial Complaint

  Date:05/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Coast Professional, Inc. ** *** *** ******** ** ***** ************ you have contacted me via **** (lawsuit) twice now as a “private collection agency contracted by the IRS.” I have corresponded with the IRS and reviewed my online account. I do not owe the IRS a dime. I am compliant, with no notices or forms issued and no outstanding balance owed including 2021 & 2024 which you have alluded to. I maintain extremely accurate records of any transactions. Why I am continuing to be contacted by a debt collector on the behalf of the IRS as someone who owes no tax debts is fraud? FYI, the IRS is now aware of your fraudulently claims. Contact me again and waste my time, I will file a lawsuit against your company as well as the original creditor for all applicable damages, as well as for statutory penalties per Fair Debt Collection Practices Act, and Fair Credit Reporting Act. You are hereby notified should any adverse information be placed on my credit reports as a result of this notice, appropriate actions will be taken. Please give this very important matter the attention it deserves. Signed, 05-10-2025 ****** ******

  

  Business Response

  Date: 05/16/2025

  Dear ****** ******, We are writing in reply to your recent correspondence to the Better Business Bureau concerning an outstanding obligation to the Internal Revenue Service (IRS). Thank you for the opportunity to respond to your concerns. To provide a brief history, Coast Professional, Inc. (Coast) is under contract with the Internal Revenue Service to collect certain delinquent tax debts owed to the United States. Coast did not purchase and does not own the account and is only acting as a third-party debt collection agency. You may verify Coast’s IRS contractor status on the IRS’ website at *************************************************************************************************************************************** During the course of Coast’s review of your BBB correspondence, our Compliance department found that the account in question was placed with our office for collections on April 21, 2025. In response to your statement that the IRS has indicated there is no debt owed at this time, please understand that Coast does not have the authority to access tax records. However, tax transcripts may be requested directly from the IRS to review detailed account information as well as the history of the account. You may access the IRS website to obtain Form ****** by visiting ************ If access to the internet is not possible, Form ****** may be obtained by calling **************. Please note, once Form ****** is obtained, the instructions on the form must be followed and the completed form faxed or mailed to the address on the reverse side of Form ******. We hope our endeavor to address your concern is apparent. As you have directed our office to cease and desist contacting you, we have requested to return the account to the IRS in accordance with your directive. You may contact their office directly at ************** for further assistance. Sincerely, Coast Professional, Inc. c: Internal Revenue Service 

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have an active dispute and the company withheld more than half of my taxes. My husband is now in basic training with the military and I have little money to support our household.

  

  Business Response

  Date: 03/25/2025

  Dear ******** ***********, We are writing in reply to your recent correspondence to the Better Business Bureau concerning the account previously placed with our office by the U.S. Department of the Treasury, Bureau of Fiscal Services on behalf of the **** ****** *******. Coast did not purchase the debt, and did not own the debt and only acted as a third-party debt collector.  Coast’s compliance department has reviewed the account in question and found that our client, Fiscal Services, placed it with our office for collections on January 11, 2025. The account transaction history reflects a conversation with you on January 29, 2025, in which the status of the account was discussed with you, and the means to dispute a debt in writing was provided to you. Our records do not reflect any evidence of a written dispute from you. Having said that, only Fiscal Services has the authority to authorize and initiate the Tax Offset Program. Coast did not initiate the Tax Offset, and we are unable to refund the amounts withheld by Fiscal Services. We hope our endeavors to address your concerns are apparent. At this time, the account placed with our office reflects as paid. Should you have any further questions or concerns regarding your options, we invite you to contact Fiscal Services directly. Sincerely, Coast Professional, Inc.

  Customer Answer

  Date: 03/26/2025

  I disagree with the findings of the company, the dispute was not resolved. The amount due is incorrect and the taxes were filed jointly with a spouse and children. I’m requesting the funds be returned and the amount be investigated. At the very least have the interest waived and be out on a payment plan or a settlement. This is affecting my family as my spouse was depending on this money for household and medical expenses while I’m in basic training with the military.  

• Initial Complaint

  Date:12/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coast Professional has been contacting me daily as a third party debt collector for the IRS. However, I have corresponded with the IRS and reviewed my online account and I am compliant, with no notices or forms issued and no outstanding balance owed. Why I am continuing to be contacted by a debt collector for the IRS as someone who owes no tax debts is deeply troubling.

  

  Business Response

  Date: 12/30/2024

  Dear ******* *****, We are writing in reply to your recent correspondence to the Better Business Bureau concerning telephone calls you have received from our office. Please be advised that we have researched our inventory of Internal Revenue Service accounts with the limited information provided in your correspondence and were unable to identify an account in your name. Having said that, during our review of Coast telephone records, we found that the telephone number you did provide ending in **** is listed as a possible contact number for ***** **** In the event we have contacted a wrong party, and you are not associated with ***** ****, please clarify for our office and we will remove your telephone number from our active contact list. Alternatively, if you are associated with ***** *** or have updated contact information for their office, we invite you to contact our office. We hope our endeavors to address your concerns are apparent. You may contact our office at ***** ******** if you would like to discuss this matter further. Sincerely, Coast Professional, Inc

• Initial Complaint

  Date:11/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite my efforts to rectify this matter concerning account # *******, Coast Professional, Inc. to date failed to prove that this account is mine. You have failed to provide me with a copy of any viable evidence bearing my wet ink signature, showing the account is being reported accurately. I have documented my correspondence with you, and I have filed complaints with the appropriate authorities since you have not removed this item from my credit report.
  
  This will serve as your legal notice pursuant to the provisions of federal law, the Fair Debt Collection Practices Act (FDCPA), to cease all communication with me in regard to the debt referenced above, including the frivolous reporting of this account to any credit reporting agency. If you fail to heed this notice and if I find that this entry on my credit report later interferes with my ability to obtain credit with favorable terms, I will bring suit against your company as well as the original creditor for all applicable damages, as well as for statutory penalties provided ***er the FDCPA and FCRA.
  
  You are also notified that should any adverse information continue to be placed on my credit reports as a result of this notice, appropriate actions will be taken. Please give this very important matter the attention it deserves.

  

  Business Response

  Date: 11/27/2024

  Dear Better Business Bureau, We are
  writing in reply to your inquiry concerning Mr. ******-***'s correspondence, in
  which he disputes the debt placed with Coast Professional, Inc. (Coast) by the State
  of Missouri Office of State Courts, on behalf of Florissant Municipal Court.  Coast did not purchase the debt nor is the
  owner of the debt and has solely acted as a third-party debt collector.  Enclosed for
  your review is a copy of Coast’s response to Mr. ******-*** directly, along
  with his additional correspondence to our office as well as the verification of
  the debt sent to him.  In response to Mr.
  ******-***'s recent allegation of ID theft, we have taken the liberty of
  ceasing all future collection activity by Coast and will await the recall of
  the debt by our client. We hope you
  find our response sufficient.  Should you
  have any questions or concerns regarding this matter, we invite you to contact
  Coast Operations Manager, Ms. Erin L***, at ***** ******** or directly at ***** *********  Sincerely, Coast Professional, Inc. Enclosures 

• Initial Complaint

  Date:11/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am suspicious Coast Professional, Inc. is a fraudulent company. I was issued a letter regarding a tax liability for my business. When I called, they said they no longer had a case on file for my company. I am concerned this was a SCAM to get personal information. When I spoke to the IRS, they have no record of a tax liability.

  

  Business Response

  Date: 11/21/2024

  Enclosed for your
  review is a copy of our response.  Should
  your office require further information or assistance, please do not hesitate
  to contact our office. 

• Initial Complaint

  Date:09/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I DONT OWE THIS AS A CHARGE-OFF DURING COVID-19 AS WILL SEE IN PROOF PLEASE DECEASED ON COLLECTION OF MATTER I am writing in regard to the above-referenced debt to inform you that I am disputing this debt. Please verify the debt as required by the Fair Debt Collection Practices Act. I am disputing this debt because I do not owe it. Because I am disputing this debt, you should not report it to the credit reporting agencies. If you have already reported it, please contact the credit reporting agencies, inform them that the debt is disputed, and ask them to delete it from my credit report. Reporting information you know to be inaccurate, or failing to report information correctly, violates the Fair Credit Reporting Act. Finally, please note that I do not wish to receive further telephone calls or letters concerning this debt that I do not owe to your client. The Fair Debt Collection Practices Act requires you to respect this request. See 15 U.S.C. §1692(c). Thank you for your attention to this matter. Sincerely THE ACCOUNT AS CHARGED OFF BY THE ORIGINAL COLLECTION OF DEBIT AND I HAVE NEVER RECEIVED A LETTER NOR CONTACT I HAVE PROOF OF CHARGE OFF AS OF MARCH 2022.

  

  Business Response

  Date: 09/23/2024

  We are writing in reply to your recent correspondence submitted by ****** ****** to your office concerning an outstanding obligation to the Internal Revenue Service (IRS). Thank you for the opportunity to respond. As ****** ****** has requested no further communications from Coast, our office is addressing the response directly to the BBB and in accordance with our contractual agreement with the IRS, we will initiate the return of theaccount to their office. To provide a brief history, Coast Professional, Inc. (Coast) is under contract with the Internal Revenue Service to collect certain delinquent tax debts owed to the United States. Coast did not purchase and does not own the account and is only acting as a third-party debt collection agency. The above-mentioned account was placed with Coast for collections on August 21, 2023. In response to the dispute of the debt, please understand that Coast does not have the authority to access a consumer’s personal tax records. Tax transcripts may be requested directly from the IRS for the review of the IRS’s detailed account information. The transcripts may be obtained online by visiting ***************************-transcript. If access to the internet is not possible, Form 4506-T may be obtained by calling **************. Please note, once Form 4506-T is obtained, the instructions on the form must be followed and the completed form faxed or mailed to the address on the reverse side of Form 4506-T. We hope our endeavors to address ****** ******** concerns are apparent. Please understand it is Coast’s intent to assist every consumer while staying within the Internal Revenue Service guidelines. Sincerely, Coast Professional, Inc.

• Initial Complaint

  Date:08/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I DONT OWE THIS AS A CHARGE-OFF DURING COVID-19 AS WILL SEE IN PROOF PLEASE DECEASED ON COLLECTION OF MATTER
  
  I am writing in regard to the above-referenced debt to inform you that I am disputing this debt. Please verify the debt as required by the Fair Debt Collection Practices Act. I am disputing this debt because I do not owe it. Because I am disputing this debt, you should not report it to the credit reporting agencies. If you have already reported it, please contact the credit reporting agencies, inform them that the debt is disputed, and ask them to delete it from my credit report. Reporting information you know to be inaccurate, or failing to report information correctly, violates the Fair Credit Reporting Act. Finally, please note that I do not wish to receive further telephone calls or letters concerning this debt that I do not owe to your client. The Fair Debt Collection Practices Act requires you to respect this request. See 15 U.S.C. §1692(c). Thank you for your attention to this matter.
  Sincerely
  
  THE ACCOUNT AS CHARGED OFF BY THE ORIGINAL COLLECTION OF DEBIT AND I HAVE NEVER RECEIVED A KETTER NOR CONTACT I HAVE PROOF OF CHARGE OFF SINCE 2022

  

  Business Response

  Date: 08/14/2024

  
  Dear ***** *****,
  We are writing in reply to your recent correspondence to the Better Business Bureau (BBB)
  concerning an account placed with our office by The U.S. Department of the Treasury Bureau of
  the Fiscal Service (Fiscal Service) on behalf of the Small Business Administration (SBA). Thank
  you for the opportunity to respond to your concerns.
  To begin, Coast’s compliance department has reviewed the account in question and found that
  Fiscal Service placed your account with Coast Professional Inc. (Coast) on March 25, 2023. Coast
  did not purchase and does not own the debt and has only acted as a third-party debt collection
  agency.
  Ms. *****, both your BBB correspondence and the separate email you sent to our office on August
  7, 2024, reflect your dispute of the debt as well as your order to cease and desist all future
  communications with you. Coast will take this opportunity to advise you that both your dispute
  and cease and desist were sent to Fiscal services and your account has been documented
  accordingly. Please be advised that Coast does not report to the credit bureaus for Fiscal Services.
  We hope our endeavors to resolve your concerns is apparent. Should you wish to rescind your
  cease and desist to discuss repayment of the account, Coast will require it in writing.
  Sincerely,
  Coast Professional, Inc.

  Customer Answer

  Date: 08/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank for letting this business know that my debt was charge off and the info that it was charged and called a lost I got sick from COIVD and still suffer I am now under SSDI becasue of the issues from COVID-19.
  
  Regards,
  
  ***** *****
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:07/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has started garnishing my wages without providing any information. Despite my repeated requests for details and sending a debt validation letter, they continue to ignore me and only send the same uninformative document. I’ve called multiple times and been given the runaround; on one occasion, they even claimed they couldn’t find my account. When I finally spoke to someone about my information requests, they said they didn’t have the information. I want all activities to stop immediately. It is unacceptable that this company is garnishing my pay without any judgment, even though they claim to have one but refuse to provide it. This needs to be resolved.

  

  Business Response

  Date: 07/22/2024

  We are writing in reply to the BBB’s correspondence concerning Mr. *************** inquiry regarding an account placed with our office by *** **** ********** ** *** ********* ****** of the ****** ******* ********. Please be advised that Mr. ************* reached out to our office directly, prior to his inquiry with the BBB, which included his direction to cease-and-desist further communications with him. Coast responded at that time. As Coast is required to adhere to the laws that govern our industry and have documented Mr. *************** account accordingly, we are providing the BBB with a copy of our response dated July 19, 2024 which addressed the issues he raised. Coast certainly remains willing to assist Mr. ************* resolve his concer 

  Customer Answer

  Date: 07/23/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Regards, 
  
  ***** ****

• Initial Complaint

  Date:06/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is ******* ******** Im making this complaint for my Mother *** ***** mom is 89 years old and she has me look over letters like this because there are so many scams sent to older people my parents were divorced several years ago mom receaved railroad retirement due to she was the first wife my dad pasted away in 2022 and the railroad retirement ended she was notified two months after his death she would have to pay back the railroad part they sent her a letter told her she could make payments so she sent them 100 dollars she never heard another word from them all she has is a canceled check they never told her what the balance was or that they had gotten her 100 dollars two years later she received a letter from the government they were going to take what she owed out of her social security we sat down and wrote them explaining we had not receaved any more notices from them tilll then last month they took over 300 dollars out of her social security 30 days following she gets a letter from this collection agency I dont know if this is fraud or elder abuse

  

  Business Response

  Date: 07/02/2024

  We are writing in reply to your recent correspondence to the Better Business Bureau (BBB) concerning correspondence mailed to Ms. *** ***** by Coast Professional, Inc. (Coast). Thank you for the opportunity to respond to your concerns. Please understand that we are prevented from communicating with unauthorized third parties without the express permission of Ms. *****. With that said, we will take this opportunity to assure you that Coast is a reputable agency with many years of experience in working with several federal and state agencies. We invite Ms. ***** to contact our office to provide her verbal permission to communicate with you on her behalf. Alternatively, you may have her submit permission in writing and we would be happy to assist you in discussing the matter further. We hope our endeavors to resolve your concerns is apparent. Should Ms. ***** like to contact our office directly, we invite her to call a Coast representative at * ***** *********