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Business Profile

Survival Supplies

My Tactical Promos

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Survival Supplies.

Complaints

Customer Complaints Summary

  • 142 total complaints in the last 3 years.
  • 77 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband bought merchandise from this company in the amount of $6.95 on May 6th, 2025. On May 20th, I saw a pending charge that processed on May 21st for $37.00 from this company. It was not an authorized charge. We called all day on May 20th and 21st with no response. It goes to voicemail. We left messages and did not receive a call or email back. I can only assume we were charged for membership but we did not authorize that and were never notified. I'm assuming this based on other complaints. I've called my credit card company to inform them and dispute the transaction.

  • Initial Complaint

    Date:04/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a scam/fraud. I ordered one item from their site, and they put me into a subscription without my consent. They don't respond to emails, their phone number doesn't work and they contact form on their site doesn't work.

    Customer Answer

    Date: 05/15/2025

    Better Business Bureau:

    At this time, I have not been contacted by My Tactical Promos regarding complaint ID ********.

    Sincerely,

    ********* ********

  • Initial Complaint

    Date:04/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made four purchases from My Tactical Pro:DateAmount Oct. 29, 2024 $51.80 Nov. 07, 2024$41.85 Dec. 12, 2024 $79.80 Dec. 22, 2024 $27.90 ___________________________________Unauthorized charges from My Tactical Pro:DateAmount Nov. 07, 2024$24.95 Nov. 07, 2024$79.70 Dec. 07, 2024 $24.95 Dec.12, 2024 $59.90Dec. 22, 2024 $39.99 Jan. 06, 2025 $24.95 Jan. 22, 2025 $39.95 Feb. 05, 2025 $24.95 Feb. 22, 2025 $39.99 Mar. 07, 2025$24.95 Mar. 22, 2025$39.99 Apr. 07, 2025 $24.95 Total amount of unauthorized charges: $449.26 I have emailed this information to the email provided by My Tactical Pro, and I informed them I was contacting the BBB.

  • Initial Complaint

    Date:04/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited their website and somehow I now have $70 come out of my account. $69.99 they took. I signed up for nothing like this at all. I would never spend that much on any item from this place. I just called and realized the money was taken out of my account on the 10th of April this year 2025. I just called no answer. I left a message with my name, and call back number as Well as a complaint. I told them if they don't get back to me, they'll hear from my bank who will try to retrieve my money.

  • Initial Complaint

    Date:04/14/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Woke up this morning to a charge for mytactialpromo in my bank account, neither my wife nor myself ordered from this company, don't even know who they are or what they do.

  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a pending charge on my account from ********************** website, I cancelled the free membership and still got charged

    Customer Answer

    Date: 04/24/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******* *******



     

  • Initial Complaint

    Date:04/07/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** to 4 monthly payments on a purchase back in Sept 2024 They continue to charge me 2 payments per month on my credit card.I want cancellation and full refund of this over payments not authorized by me

  • Initial Complaint

    Date:04/07/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told I would only have to pay 6.99 and was charged *****

  • Initial Complaint

    Date:03/28/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Several $47 being charged to my credit card. I don't remember signing up for any subscription.

    Business Response

    Date: 04/12/2025

    I am sorry for the confusion. This membership has been canceled and there have been no charges of $47 for this order. Please see attachment. The only charge for this order is $4.99 for the Tacknife you received on 2/15/25 through ****.

  • Initial Complaint

    Date:03/26/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a ***** knife on march 11 for *****. Now I have a charge of ***** on my credit card from them.

    Customer Answer

    Date: 03/26/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******* *****



     

My Tactical Promos is NOT a BBB Accredited Business.

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