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Business Profile

Survival Supplies

My Tactical Promos

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Survival Supplies.

Complaints

Customer Complaints Summary

  • 142 total complaints in the last 3 years.
  • 77 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged ***** on march12, I do not have record of this company. This days recurring debit which I do not agree with. What is this for and cancel whatever you might think this is. I do not have recurring debits unless home bills. I am disputing this charge with my bank

  • Initial Complaint

    Date:03/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 5 2025 47 Dollars taken from my debit card and it says they will be taking this amount every month for membership of something I didn't join.i ordered a rubber ball for my dog over a month ago and was warned by my ********** the company was fraud but to late transaction was done and I received no ball I've tried to call and emailed this tactical promo company to cancel but it doesn't ******* 67 year's old and these people are stealing from and taking advantage of the elderly

    Business Response

    Date: 03/07/2025

    I am sorry for any confusion. The Transaction from 3/6 was a refund. There were actually 2 refunds processed on this date for a T-shirt Membership. We dont have Dog Toys here at MyTacticalPromos, that order and notification was for a different company. You ordered the ***** T-shirt Membership here. This was canceled and refunded on 3/6. Please allow 3 to 5 days for your bank to process the refunds.

  • Initial Complaint

    Date:03/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a T-shirt off of Truth Social for $4.00 plush shipping in October of 2024. I returned and purchased another T-shirt for a neighbor in November of 2024. I am now being charged two separate unauthorized charges on my monthly credit card of $37.00 and $39.00. I have left messages on a voicemail attached to a number on their website and sent messages through the website and have heard nothing from this company, but I am still getting charged almost $80 a month. I would like these charges to stop.

    Business Response

    Date: 03/04/2025

    We have canceled and refunded your Membership as requested. Please allow 3 to 5 days for your bank to process your refund. We had received no email or calls from the number on your account or the email address you had used when you placed the order. I was able to locate the order with your address provided here. If you have any questions you can contact customer support directly through email to make it easier. Our email address is: ***********************************

  • Initial Complaint

    Date:02/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a free promo bag from them. Today my wife told me weve had recurring charges from them of $47 a month for the last 3 months, she thought Id signed up for something but I did not agree to this subscription and was not aware the charges would happen. Seeing so many similar complaints I will be filing for fraudulent charges with my bank as this is money lost by very deceptive practices.

    Business Response

    Date: 02/27/2025

    This Outdoor Gear Membership was canceled per your request today. If you would like to return any of the 4 Outdoor Gear Packages you have already received, please reach out to Customer Support at: ********************************** to request a prepaid return label for your convenience.

  • Initial Complaint

    Date:02/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This has been going on for several months. Mytacticalpromos has taken $47 three times from my bank account. I cancelled any subscriptions and told them not to send me anything or charge me for anything. Since then they have taken $141 from my bank account. I live on a fixed income and $141 is a lot of money to me. I would like to get my money back and I would like for no one else to get scammed. Thank you.

    Business Response

    Date: 02/27/2025

    The only Membership and orders I see with this email address was canceled in September 2024 and all charges have been refunded for this customer.

  • Initial Complaint

    Date:02/21/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Addhats charged me $47 WITHOUT MY PERMISSION after ordering a tactical bag from them...

    Business Response

    Date: 03/08/2025

    I am sorry for any confusion. You recently took advantage of our Tactical ***************** Offer. This is a membership offer. After you get your bag, and a 14 day trial, this continues for $47.00 per month and we send you automatic monthly shipments of discounted tactical gear. This can be cancelled at any time. We canceled this membership per your request and processed a refund of $47 on 3/1/25. This issue was resolved last week.

    Customer Answer

    Date: 03/10/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *** *******



     

  • Initial Complaint

    Date:02/18/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep taking money from my account even after I have frozen my cards

    Business Response

    Date: 02/18/2025

    I am sorry for the confusion. Contacting your bank and freezing your cards, does not cancel any memberships you have with a particuliar company. It is necessary to contact the company that you placed an order from so the membership can be canceled. We canceled your membership here and blocked any further charges. If you have any questions please contact customer support directly for assistance.

     

  • Initial Complaint

    Date:02/18/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged ***** and have no idea what for. Please help and resolve this problem and rebate my money.

    Business Response

    Date: 02/18/2025

    I am sorry for any confusion. You recently took advantage of our Tactical ***************** Offer. This is a membership offer. After you get your bag, and a 14 day trial, this continues for $47.00 per month and we send you automatic monthly shipments of discounted tactical gear. This can be cancelled at any time. I went ahead and cancelled and refunded the $47 charge for you. Please allow 3-5 business days for your bank to process the refund. Please let me know if you have other questions.

  • Initial Complaint

    Date:02/12/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a free backpack and they just charged me shipping in January. Yesterday I had a charge on my account for 47$. I tried to call them 2 times and they did not answer. My account also shows no orders. I had to file a dispute with my bank.

    Business Response

    Date: 02/15/2025

    I am sorry for any confusion. You recently took advantage of our Tactical ***************** Offer. This is a membership offer. After you get your bag, and a 14 day trial, this continues for $47.00 per month and we send you automatic monthly shipments of discounted tactical gear. This can be cancelled at any time. I went ahead and cancelled and refunded the $47 charge for you. Please allow 3-5 business days for your bank to process the refund.

    Customer Answer

    Date: 02/18/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** ****



     

  • Initial Complaint

    Date:02/07/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 5 mystery boxes on November 27. The charge to our account was immediate and have not received anything.I have called and emailed and no response. This is fraud!

    Business Response

    Date: 02/11/2025

    I am sorry for the confusion. I dont see any order with the name, email address or the phone number provided. Please contact customer support as soon as possible with the information used when your order was placed so we can assist you with a reshipment or refund for the order. Customer support can be reached at ***********************************

My Tactical Promos is NOT a BBB Accredited Business.

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