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Business Profile

Survival Supplies

My Tactical Promos

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Survival Supplies.

Complaints

Customer Complaints Summary

  • 142 total complaints in the last 3 years.
  • 77 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered a mystery box for $12 postage and handling. I was charged $249.50 for what was supposed to be free...AND $19 for what was supposed to be free. I have made several attempts to call and email the company, but have gotten no answer.

    Business Response

    Date: 08/14/2023

    We received multiple orders today from this customer as shown in the screenshot. Customer had selected the option for One item at $12.99 as she indicates she intended to order. There were Two other items selected as well. We do see that the customer was ordering from her ******* phone and we feel perhaps due to the touchscreen device she had selected other items by mistake. We did receive One phone call from the customer within the past hour. We have canceled ad refunded the order for the customer.

     

    Customer Answer

    Date: 08/14/2023

    Better Business Bureau,

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. They have shown to be a stand up company, very forthright, and I am very much appreciative of their quick response.

    Sincerely,

    ***************************



     


  • Initial Complaint

    Date:08/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just read all the terms and researched the company before ordering. I ordered one product and declined all the add on choices. I made sure I ONLY CLICKED THE ONE I WANTED, FOR ***** AND **** RUSH SHIPPING. THEY CHARGED MY BANK ACCOUNT FOR $249.00 extra. Now I'm in dire circumstances, as my husband and I are supposed to travel for cancer surgery next week.

    Business Response

    Date: 08/11/2023

    Hey All.

     

    *************************** contacted us intially by leaving us a voicemail this morning at 10:55 am. We responded to that voicemail and issued a full refund for all charges to her 12 minutes later at 11:07 am this morning. 

    Attached you will find screenshots showing her intial voicemail which was timestamped and refund being submitted 7 minutes later which is also timestamped.

    We sent an email confirming the refund since we couldn't reach her by phone. ****************** replied back to our email thanking us and apologizing for her attitude referring to her voicemail message. 

    All is resolved here and was done so promptly as soon as support was contacted with only a 12 minute delay due to being wrapped up on a call with a different customer. 

    I am sorry this customer had issues with the order she submitted online & added more than she meant to but we got her taken care of already. 

     

     

  • Initial Complaint

    Date:07/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like one of the other complaints I saw, I must have purchased something small for just shipping, but noticed I have been charged $19.95 per month for NOTHING! We disputed w/ my bank and changed my card number, but there are still charges since July 2022 - April 2023 that my bank was unable to dispute for a refund. The response to the other person was that this was for a custom T-shirt sent every month - again, I received NOTHING! So, this is a total SCAM! If anyone actually receives this, I would like someone to respond with the process for me to receive a refund for the other charges (above dates) where I was not able to dispute w/ my bank directly and did not receive anything for those charges!

    Business Response

    Date: 07/10/2023

    This customer had ordered a T-shirt and had also selected a T-shirt Membership when the order was placed. This t-shirt Membership has been canceled and all membership charges were refunded back to the same card that was used when the order had been placed.

  • Initial Complaint

    Date:07/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item for $12.99 which they charged me for and following that they charged me $249 for I don't know what and which I have not received anything or the original item that I bought and I would like my money back please this is a scam I cannot afford $249 for some mystery item I want my money back and I just want to cancel the other item cuz I haven't even gotten it yet I have emailed them and called them and conveniently nobody answers their phone even though they say they'll give you a call back immediately and that they are open 7 days a week. they do not answer and they do not return the emails either

    Business Response

    Date: 07/05/2023

    Hey there.

     

    We replied within minutes to the email the customer sent out support team and resolved this issue. These charges were reversed before the payments even settled and as soon as humanly possible by our 24/7 support team the moment we were made aware of the issue. These orders never even shipped. We can be reached 24/7 365 even on holidays at ********************************** and ************

  • Initial Complaint

    Date:05/03/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like another user, I too purchased a promo t-shirt for the $2.49 shipping price on March 20, 2023. I did NOT at any time subscribe to any service or other product from this company. I was later unexpectedly charged $29.95 on April 4, 2023 after two failed attempts at guessing the date on my CC, which I disputed with ***** but the charge is still on my CC. I changed my CC number, but another charge went through for $29.95 on May 2, 2023. No idea how they got my new CC number, but I want my money back and the charges stopped immediately. This is outright fraud.

    Business Response

    Date: 05/03/2023

    I am sorry for the confusion. The original order was submitted for the ***** **** T-shirt Club. I am sorry it was not understood that this is a T-shirt Membership to receive a Custom Printed t-shirt each month. I have canceled the membership and refunded both the April 7th and May 2nd Charges. There will be no further charges or merchandise shipped.

    Customer Answer

    Date: 05/03/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

    There was absolutely no confusion about it and many others have had the same complaints. Nothing stated that I was subscribing to a t-shirt club. Ive had to change my CC twice due to these fraudulent charges, which entailed much hassle on my part as well as the fact what they have done as being highly illegal. Money was refunded, but issue is not resolved to my satisfaction.

    *******************************





     

  • Initial Complaint

    Date:04/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged $1082.90 since January 7th and I did not authorize these charges. Nor did I receive any products from this company. Ive closed my debit card to prevent future charges.

    Business Response

    Date: 04/11/2023

    I am sorry for the confusion. I tried to call today 4-11-23 @ 5:50pm ( left voicemail for customer). We shipped several packages to customer since January for Merchandise that was ordered. All packages were marked as delivered by the delivery service. Unfortunately there arent enough slots for attachments for them all. aside from the 3 attachments there were 4 other packages shipped and marked delivered.

    ** ******** ****** **********************

    *********

    ******** *** *******
    ************* ***

    ** ******** ****** **********************

    *********

    ***** *** *******
    ************* **

    ** ******** ****** **********************

    *********

    ***** *** *******
    ************* **

    ********** ****** **********************

    *********

    ***** *** *******
    ************* **

  • Initial Complaint

    Date:02/24/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/24/2023 They charged my credit card for the amount of $29.95. I ordered a promo t-shirt on 1/10/2023. The advertisement said you only had to pay shipping, which I did. Then on 2/23/2023 I received a notice on my credit card online account stating they have charged me $29.95. I have not ordered ANYTHING from them to be charged that $29.95. I have no idea why they charged me that money and I want that money back. I will be filing a fraud account with my credit card, which they will force me to close down my account because they now have my credit card number. This is a scam sight. They are giving away products and saying you only have to pay shipping and then they are later charging you for something you never ordered. This is stealing because they did not have permission to charge me for anything. I did not order any products or services in at all beyond the free t-shirt they offered where I paid for the shipping only. What is very wrong is they do it pretending to be conservatives and their target group is conservative people, when in fact they are stealing from us. There is nothing conservative about stealing from people! This site needs to be shut down!

    Business Response

    Date: 02/24/2023

    ***************** had placed an order with us for a T-shirt Club. She did not realize this was a Membership with merchandise sent each month. We canceled this Membership and refunded the charge of $29.95 back to the card she had used when she placed this order.

    Customer Answer

    Date: 02/24/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:02/21/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company emails me 10 emails a day, even though I have unsubscribed numerous times. They are a scam. I only typed (stupidly) my information and DID NOT PROCEED with the purchase, because it felt like a scam and it was. Even though, I did not hit enter or put in my credit card information, they still captured my email and name and are continuing to send me emails that I did not register for. Buyer beware, do not fill out information even if you don't hit enter, they can still capture the stuff you put in.

    Business Response

    Date: 02/21/2023

    We have submitted a Do Not Contact request to the company headquarters to remove this email address from our lists.

  • Initial Complaint

    Date:02/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My CC Card was Scam Charged $199.00 on 01/20/2023.Important Pertinent Info Attached. Two Photos With Notes.

    Business Response

    Date: 02/17/2023

    The order we received was for 50 Bars for $199.50 on January 20th. The package was delivered on January 26th. She told us it was a mistake and we refunded the transaction on February 8th. An *** *********************** was issued on February 10th. An *** is a unique number assigned to a card transaction as it moves through the payment flow. Your bank can use the *** to provide more information about when the refund will be available. I'm sorry for any inconvenience due to the refund process.

  • Initial Complaint

    Date:08/25/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged $24.95 on 5/17/22 & 6/17/22 as well as $24.95 on 7/17/22 . these charges have been made to my credit card so they have been paid. I do not want to receive anymore of their over priced junk. I have tried to contact them on line and by phone. I have left phone messages with no returned call. When I tried to contact them on line they kept sending me to a expert that I would have to pay a fee for answers. ****************** ***************************************************************** I just want them to stop sending me any of their JUNK ,and remove from their list of clients. I do not want to be charged any more. I am not asking for a refund just stop any future shipments.THANK YOU

    Business Response

    Date: 08/25/2022

    Hey All

     

    I am sorry for the confusion here. All orders for ************************ have already been cancelled and refunded due to bank fraud report. We never received any communication from ************************ directly by phone or by email. Our correct phone number is ************ and our correct email is *********************************** This can be found on every package, every receipt, and every confirmation email - we are really not hard to get in touch with at all. I am not sure what information ************************ was using but he never made any contact with us prior to the bank fraud reprot filed against us. He has been refunded for multiple orders and packages that were received we would appreciate being returned. 

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