Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some products it has been in the **** for over 10 days, I 've never received the merchandise and there is no corporate number and you can't speak to a supervisor. *** called numerous times and keep getting told the same lies. How is there no manager available, they get back to you via email, does not solved the issue at hand.

  Business Response

  Date: 04/05/2023

  Hello ********,

  We sincerely apologize for the inconvenience caused by the delay of your package and understand your frustration with the situation. Upon reviewing your order, we found that the package was delayed due to an address exception, which was actively being worked by the ************ As a result of this, we have issued you a full refund in the amount of $64.55 USD to your original form of payment. This refund was successfully credited on April 4th, 2023 and depending on your financial institution, it may take anywhere from 1-5 business days (weekends and holidays not included), for it to appear reflected in your account.

  We truly appreciate your business and value you as a customer. 

  If you have any further questions or concerns, please don't hesitate in reaching out to us at **********************************.

   

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Jan 3 and I didnt receive it. Their carrier left or in my porch without notification. I have a sign written stating deliver- please knock when droop off. Neither the carrier or ****** ****** is responding bits almost $400. I am very angry and I need answers. I want my money back su since it wax a gift. This company hung on me when k finally got a hold of someone and now they dont answer

  Business Response

  Date: 01/30/2023

  Hello ********,

  Hope you are well. We are sorry to hear about the frustration with the carrier. We have filed a claim with the carrier on your behalf.  I have attached the proof of delivery that the carrier provided us.  We still requested for then to file a claim. We stated that despite the Proof of delivery that the customer never received it. So they will now open an investigation.  We completely understand the frustration regarding the situation and we are truly very sorry that this has happened. 

  Our goal as a company is to make sure that every customer receives their order in perfect condition and in a timely manner.

  Customer Answer

  Date: 01/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I got most of my money back. You decided to kept the shipping. I want that bad too

  as its your fault for using this ******.  I will

  file another BBB complaint is I dont get my full refund 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

  Business Response

  Date: 02/10/2023

  Hello,

  Hope you are well. Please note that this order has been refunded on January 30 despite their being a proof of delivery from the carrier. The order was ****** USD and customer was refunded $****** USD. We can not refund more then what we charged our system will not allow us. 

   

• Initial Complaint

  Date:01/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 6, 2023 my debit card was charged $44.36. I don't know this company, have never had anything to do with them. A quick search shows lots of similar complaints. This is fraud and theft. What is being done about this company?Fragrancex is the company, phone: ************. That information is from my bank. I found them online at ***********************************.

  Business Response

  Date: 01/18/2023

  Hello,

  Hope you are well. Please note that we are a legit business and have been for the last 20 YEARS. If someone used your credit card information to order something from our site we are extremely sorry. We have our own billing team that will manually look into "Fraud" orders. We need additional information so that we can find the order and attempt to flag it or stop it from leaving the warehouse. Please email the ********************************** so that we can ask you more detailed questions so we can get this under control. We would never want to FULFILL an order for a FRAUDSTER. Let's work together to find out what happened so it does not happen in the future. Please accept our sincerest apologies. 

• Initial Complaint

  Date:01/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am completely dissatisfied with this company. And the false advertising. When I ordered the product the site had it calculated in *** (via the drop down menu). When I called to talk to someone with this company I was told this drop down denomination box exists because this will give customers an "idea" of what it costs... $84 cad and $84 USD are two completely different numbers. This was not specified. There should be no drop down menu showing *** if this is not what the company is charging. The site should also not be showing some charges in cad (ie. Shipping is clearly denoted in CAD all over the site, and upon ordering) while other related costs are in USD (and this is not specified/provided to the consumer via the invoice or when ordering. When I received the invoice via email it did not indicate that the dollars being charged were in USD. Shipping charges shown (if applicable) in ***, not USD. This is false advertising and misleading given some of the costs clearly shown are in CAD and those in USD are not specified as such unless you look up the 'frequent questions: payment methods section' . I have now been charged Double what this product would have cost if I were to go to a local retailer and I'm honestly angry especially when I call the company to communicate and I'm told I have to find this info in the help "payment methods section". This section is also misleading as some charges in the help section (ie. Shipping costs) are denoted in ***, but only the "payment methods help" section indicates that all charges are in USD. It is misleading that you have to seek out the entire website to find the site has false advertising as the *** drop down function does not mean anything as you are charged in USD regardless of what is advertised. The amount on the size states (in cad) that the price of the product I ordered is $108.19 (installments on screen shot see also in *** and total to the amount of $108.19). I put in a coupon code for 15% off, which is denoted on the invoice to reflect $84 (or $108.19 cad minus 15% off). FragranceX failed to properly disclose the amount (denomination was not specified on the invoice) they charged prior to completing the transaction. My credit card was charged for $116. I was not only overcharged, I was also not given the 15% off which is also advertised by the company, on the site, and on the invoice. When I called to inquire, and/or request a refund for this product as it was not the advertised priced, I was told I would have to wait to recieve the product and pay shipping to send it back (and this cost would come off of my refund). According to consumer guidelines in ****** I have 7 days to request a full refund for any online purchase over $50; this is also something the company is not following. My proprosed resolution:Remove details on website denoting that products are in CAD as this is not accurate.Information surrounding that all charges are in USD should be clearly marked, stated, advertised to ensure no misleading or false advertising is on the site. Ensure that the consumer has the correct amount (in the correct denomination) on their invoice so that this can be reviewed prior to being charged. This allows the consumer time to review and contact the company to inquire rather than the consumer finding this charged amount via the their payment transaction record. It is unfair that the correct amount, in the correct denomination, are not reflected on the invoice and that a consumer will not be provided a full refund (as the company charges shipping to return the product for any reason and this comes off of the refund).

  Business Response

  Date: 01/18/2023

   Hope you are well. I am so sorry for whatever confusion you had when you placed the order.  We state on our site that we can only charge and refund in ***. I have attached a screenshot where we show that we only charge in ***.
  
  For convenience prices are shown in many currencies on Fragrance X site.  We use daily market exchange rates to convert to your currency. If you would like to see the *** total of your order, simply select it from the top drop-down menu. The site is by no means

  attempting to mislead anyone. It is for the customers convenience that the site will show in the customers own currency. We get more complements for showing it in the customers native currency then showing it in *** and confusing the customer all together.

  That is why we show on our site " PLEASE NOTE ALL CHARGES AND REFUNDS ARE POSTED IN ** DOLLARS."
  
  When your order is placed, the charge is processed in ************* Dollars and your local bank or ******************* converts the charge to your native currency. If you have any questions about the exchange rate, please contact your credit card company.

  
  

  Customer Answer

  Date: 01/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   This company is still choosing to not follow ******** consumer rights despite selling products in ******. Based on consumer rights in my jurisdiction, which I have sent the company direct information regarding, I have 7 days to request a full refund for any contracts or products purchased online (that total to more than $50). This company is choosing to not comply with these consumer rights in that a full refund was requested, and I was informed that a full refund will not be issued given that the company charges shipping (again in USD) to return the product. However, shipping   dollars on the site. 

   The website does not clearly state that all orders are processed in USD as this info can only be found on one section of the website in which a person would need to deliberately search for. The price is not as advertised and it is misleading given that there is a drop down box for other currencies but the company fails to clearly state on the invoice, nor is this info (ie. Orders only processed in USD) communicated to the customer upon completing the transaction. This is misleading. 

   I again ask the company to correct their website, and to communicate this information so that it is clear to customers, so that prices are not misleading. I also ask that this company works with me to correct this issue given the misleading transaction that took place. 

  In order for the BBB to appropriately process your response, you MUST answer the question ab

  Sincerely,
  
  *********
  
  
  
  
   
  

  Customer Answer

  Date: 01/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The vendor did nothing to try to resolve the issue. If there is a ******** site, why are ******** customers having to pay for the shipping in USD? 
  
  
  
  I am not happy  at all. I tried to cancel the order prior to shipping and this was also not receptive. The company still chose to send the product and then tell me that I must pay the shipping fee to return, and this comes off of my refund. Sounds like a cash grab to me. 
  
  
  *******************************
  
  
  
  
   
  

  Business Response

  Date: 01/30/2023

  We are truly sorry for the confusion the customer has with our site. We state on the site that we charge and refund in USD. We have received more compliments then complaints with us providing the customers currency for them. At this time we completely understand the customers concern and we will take it into consideration in the future when we do our website. At this time there is nothing further for us to do. We shipped the customer the items that were requested. We state on our site that we charge and refund in USD. Return cost and shipping cost are non refundable unless we made an error. We did not make an error. This is all on our site. The return policy and the Payment information. We are very sorry for the confusion the customer had again, but this is something out of our control. The customer can return the order to the ****** warehouse instead of to the ** which would be cheaper. Or the customer can use the return label that was emailed but we would have to deduct the return cost of $10 USD. Please note that we are not charging the full return cost $10 USD is only some of the cost we take on the rest of the cost.  

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased perfume from Fragrance X online on 12/27/2022 I was charged twice two different amounts one incorrect and the other correct for the purchase As of today I have not received the order I paid for or the promised refund of the incorrectly charged amount When I contacted Fragrance X they insist the carrier delivered the package despite the fact that I was at home and aware of the impending delivery and looking for it It has not arrived. None of my neighbors have the package (they asked me to check) and they act like none of this is their problem even though they have over 900 dollars of my money (510 dollars of it inappropriately) and I have nothing In the original and corrected order I specified a shipping and billing address of ******************************************************************* The merchandise was shipped by the company to *************** ******** I have never received the package and they have not provided the refund of the original amount that they claim to have provided So they have both sums they charges me and have never provided the merchandise to me

  Business Response

  Date: 01/12/2023

  Please accept our sincerest apologies. We know that sometimes ordering online can be confusing. Order ******** customer DID NOT APPLY COUPON. The order was then canceled and refunded on DECEMBER 28, 2022. We have no control over VENMO refund updates. 

   

  Please note regarding the order that was delivered not received. We provided the customer with empathy and agreed with the customer when she expressed her frustration regarding the orders with us.  As we advised the customer the 1st order  nothing we can do to speed that up.  The money was already taken form our account for the refund. As for order  # ******** that  was delivered but not received. We advised the customer that we will have to file a claim with the carrier. As they are stating it was delivered. The order was shipped in full to the address that was provided at checkout.  We advised that sometimes the carrier will mark delivered but realize there is no where safe to leave it and they actually take it back with them, and try another day. As we stated to the customer we needed to wait until *** completes their investigation before we can issue any type of courtesy. 

  If we somehow made an error then we would accept responsibly for it and provide the courtesy but the order was shipped to the address the customer put when the order was placed. However, I did advise the customer that if the carrier did make a mistake they would own up to it and approve the claim so we can then provided a courtesy for the customer. 

   

  Well, I  just received the outcome of the claim and *** have accepted responsibility for the  order and APPROVED the claim. The order was refunded in full $433.83 this morning January 12, 2023.

  Customer Answer

  Date: 01/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The error is not ***s and they should not be paying for the mistake. My order and all documentation from Fragrance X clearly show a mailing address in ************. While the shipping confirmation from the label they generated show a *************** address. See atachments So Fragrance X is to blame for this. They never shipped the merchandise to me at the agreed upon address so its not fair for *** to pay for their mistake. Plus they are rude  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 01/16/2023

  We are extremely sorry for the confusion and frustration that was had with your orders. 

  We know that sometimes ordering online can be confusing.  The original order that was placed with no coupon, then it was canceled and refunded back to the original method of payment. We have no control over how long it takes the other financial institute to update the refunds for their accounts. We can only advise that we did refund in full the same day the order was canceled. 

   
  Please note regarding the order that was delivered not received. We provided the customer with empathy and agreed with the customer when she expressed her frustration regarding the orders with us. 

  As for order  # ******** that  was delivered but not received. We advised the customer that we will have to file a claim with the carrier. As they are stating it was delivered. The order was shipped in full to the address that was provided at checkout.  We advised that sometimes the carrier will mark delivered but realize there is no where safe to leave it and they actually take it back with them, and try another day. As we stated to the customer we needed to wait until *** completes their investigation before we can issue any type of courtesy. 
  
  If we somehow made an error then we would accept responsibly for it and provide the courtesy but the order was shipped to the address the customer put when the order was placed.

  However, we did advise the customer that if the carrier did make a mistake they would own up to it and approve the claim so we can then provided a courtesy for the customer.
  

  On January 12 we received from the carrier an approval for the claim for this order.  We are happy to see that we can provide the courtesy for the customer and refund her for the 2nd order. 

  Depending on the original method of payment refund may take **** business days. 

  Customer Answer

  Date: 01/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [It is false on its face. Both the emails sent to me by the company and the invoices on their own website show the correct/ desired mailing and billing address. They shipped the items to another address in error

  The address the sent it to is an old address where they years ago had sent me another order but ALL of the paperwork for this order shows the correct current address as that is the one I entered ]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:01/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order Dec. 10th and never received it...It is Jan. 9th. received the charge on my credit card for $30.83 for items never received. Tried to call the Fragrancex and they will not answer the phone....

  Business Response

  Date: 01/10/2023

  Please note that the customer requested this order be canceled and refunded. So this order was canceled and refunded on December 7, 2022. I have attached the chat. Thank you! 

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BEWARE OF THIS COMPANY. They took my money for perfume and kept putting on $1 authorizations. They kept telling me the bank didnt have my correct address even though they did. It was a huge hassle and I believe they had no intention of sending it. I bought it directly from Clinique and has NO trouble with my address.Interesting isnt it?

  Business Response

  Date: 01/09/2023

  Hope you are well. Please note that the bank did state that this was the wrong street address as stated in the emails from our billing team. We are truly sorry we were only going off what was being advised to us from the bank. The street address is coming up wrong but the postal code was coming ok. We need BOTH the street address and the zip code to come up OK OK in order for us to ship out the order to you. We are sorry for the frustration that was had regarding this order. But there was no error from our side. Maybe your bank but the billing details are wrong or they have an older address. But the street address is clearly wrong when we attempt to verify the billing details associated with this card. We are extremely sorry again we hoped that it would work out. I have attached a screenshot showing you what we are seeing on our side. 

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased perfume from Fragrance X online on 12/27/2022 I was charged twice two different amounts one incorrect and the other correct for the purchase As of today I have not received the order I paid for or the promised refund of the incorrectly charged amount When I contacted Fragrance X they insist the carrier delivered the package despite the fact that I was at home and aware of the impending delivery and looking for it It has not arrived. None of my neighbors have the package (they asked me to check) and they act like none of this is their problem even though they have over 900 dollars of my money (510 dollars of it inappropriately) and I have nothing

  Business Response

  Date: 01/05/2023

  We are sorry for the frustration with your 2 orders. Please note that the first order you did not apply the coupon that is why you were charged $510.38. You then emailed and the order was canceled and refunded on December 28, 2022. We have no control over when VENMO releases the money back to the account. We can assure you that it was refunded and taken from our account already. 

  We completely understand the frustration with the situation for order # ********* This order was shipped out on December 29, 2022 to the address that was provided at check out. The order was shipped with all 3 items. We know this because we weigh all of our shipments before they are shipped with the carrier. According to the carrier this was delivered on January 3rd.  When you called and advised that you did not receive the order. We filed a claim with the carrier immediately. When we receive a response from the carrier we will reach out to you.  With any luck the carrier may have marked it as delivered but then realized there was no safe place and took it back to redeliver it. Unfortunately we do have to go by the carrier and what they are saying. They will do a complete investigation and if they did any wrong they will approve the claim and we can refund you.

   

  ***** ***** ******* ******* ****** ** ******** ****** ****** ******** ****** ** ******** ******* **** **********

• Initial Complaint

  Date:12/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** person Mariz, didn't even read my complain, told me to go to the provided address to get my package. The strange thing is, I live at the address. Their system ignored my apartment number lost my package. No body can deliver a package without an apartment number in an apartment building.I am lost my money and time. I bought the fragrance as a Christmas gift and now I don't have anything. I'll have to buy again, don't even have enough time and this company can't help in anyway. Never going to shop here again.

  Business Response

  Date: 12/13/2022

  Hope you are well. Please note that the customer did not put the apartment number in the address at checkout. I have attached the customers address exactly how they have it in the account. We can file a claim for the customer. As soon as we receive a response we will reach out to the customer. 

  Customer Answer

  Date: 12/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  If the apartment number is missing, how the shipment get delivered? and I was told to go to the address to get my order. I live in the building, the address I provided, where should I go? 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ** *****
  
  
  
   
  

  Business Response

  Date: 12/15/2022

  Please note that the customer did not enter the apartment number when the order was placed. It is possible that the post office recognized the customers name and thought they knew what apartment number. We have filed a claim with the post office regarding this delivered not received order. I was advise the customer to maybe ask the building management if they received the package in the mail room whether it was the post office that left it there because no number was provided. Or maybe if another person received the order by mistake that they brought it to the main office or mail room. As soon as we receive the claim outcome we will reach out to the customer. 

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 4, 2022, I placed an online priority order for perfume. I did not receive the order as I paid for next day shipping. I even contacted FragranceX customer service and was supposed to receive a follow-up email. I am very disappointed in the service overall and I am requesting a full refund.

  Business Response

  Date: 12/09/2022

  Hope you are well. Please note that the order was placed on December 3, 2022 at 7:01 PM when the warehouse was closed. The order was then shipped out on December 4, 2022 with the carrier. The order was then in transit to the customer December 5, 2022, and was delivered on December 6, 2022. This would be the second business day. We state next day air is 1-2 business day. NOTE SATURDAYS AND SUNDAYS ARE NOT BUSINESS DAYS. This order was left in a parcel locker at the customers ship to address. We have filed a claim with the carrier on the customers behalf. As soon as we receive the outcome of the investigation we will reach out to the customer with a resolution.