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Customer Review Ratings
3.34/5 stars
Average of 80 Customer Reviews
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Review fromS M
Date: 05/30/2024
1 starS M
Date: 05/30/2024
There customer service is horrible, there shipping is even worse, I was warned about this company but I didn't listen, don't make the same mistake I did, (it could) cost you money, if saving a few dollars (and you can) is what you want, but may not receive your package is what you want this is the company for you, I've learned my ******** I'll pass!! you've been warned, I don't recommend this company!FragranceX.com, Inc.
Date: 06/05/2024
Dear ******, Thank you for your feedback. We sincerely apologize for any frustration you experienced with your recent order. We take all customer concerns seriously and strive to provide the best service possible. We have reviewed your order and found that the address that you provided at checkout was incorrect. While we are unable to alter shipping addresses once an order has been dispatched, we understand how this situation can be distressing. Our customer service team advised reaching out to **** directly, as they have the capability to redirect shipments. We regret if our communication came across as anything less than helpful and professional. Your feedback is valuable, and we will use it to improve our processes and training. If there is anything more we can do to assist you, please feel free to contact our customer service team directly.Review fromAlexa W
Date: 05/20/2024
1 starAlexa W
Date: 05/20/2024
Horrid customer experience and buying experience! I purchased what was advertised as ****** by **********************" fragrance, a perfume I have been wearing for 25+ years.They had a "limited edition" style bottle listed under the fragrance for a considerately cheaper price, so I went ahead and purchased it. Upon receiving and getting the sprayer started, I immediately noticed this was not my beloved fragrance.Upon some further investigation, I learned the fragrance they sent me was in fact called "Summer ********* however it didn't state anywhere on the listing on their site, nor on the fragrance box that it was a different perfume. This specific "summer edition" fragrance was listed under ***** by **********************, so I essentially thought I was getting the classic ***** in a different limited edition styled bottle.I contacted them by e-mail and was in touch with an individual by the name of ***, explained that they should have put this perfume on a separate page of it's own as it is an entirely different fragrance, and asked if they could rectify the situation. I just wanted my classic ***** ** ********************** as the perfume was mis-advertised.I was told I would have to send back and they would refund me MINUS the shipping costs!!!!There was complete disregard from Ran.This is the summer edition that no where it was indicated it was a different fragrance.I don't recommend fragrancex based on the poor quality of customer service I received. They clearly disregard the customer.All I wanted was my ***** De La Renta perfume, but instead received this horrid aquatic mess of a perfume.Disappointed, please do not shop at fragrancex!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Note to fragrancex: you keep up that crappy attitude you have towards customers, and you will never last in business. you oughta be ashamed of yourselves.FragranceX.com, Inc.
Date: 05/31/2024
Hello *****,Thank you for taking the time to review our services. We sincerely appreciate your feedback and apologize for any dissatisfaction you may have experienced.We understand your concern regarding this item. The perfume you mentioned is indeed part of the "Oscar" *********** but please note that it is a "Limited Edition" variant. Limited editions often feature different packaging and slight reformulations from the original perfume. This information is specified in the product listing on our website.We apologize for any inconvenience this may have caused and would be happy to assist you with a return if you choose to proceed.Thank you for your understanding.Review fromNadia S.
Date: 05/06/2024
1 starThis online company is a fraud . I ordered several perfumes from them. They send me 2 perfumes opened and old and the original box has stains and one of them the spray tube broken and its useless and quarter of the bottle empty. The other perfume it was fake and the box the perfume was almost empty and the box said sample only . Its not like the one in there website and smells alcohol and fake . I contacted the company by email and phone they didnt approve my claim and blame the problem on the shipping carrier who delivered the box. The customer service person hanged up the phone while I was talking with him and said there is no proof that the perfume were shipped like this. Iam frustrated and disappointed on this company because they have a fake reviews . They sell fake perfumes as the original one and has no respect for people who buy from them. I sent them pictures and videos of the damaged bottles but no enough proof they said. I got my order last Friday I called and emailed them the same day but they didnt respond until today without any solutions to my problem.Please help investigate this companyReview fromNikolay M
Date: 04/17/2024
1 starGood products and prices if you ever receive your package of course.Very bad customer service that is not solving your problem but instead just blame the delivery service and advise you to talk to them. They will not recend something that is lost or stolen I would spend my money alswhereReview fromShenetha D
Date: 03/27/2024
1 starPurchased 5 bottles of perfume 3 were broken at delivery and they refused to replace the items. I will never order from them again.Review fromTony S
Date: 02/21/2024
5 starsAwesome company! Great customer experience. Highly recommended as they get the orders delivered very fast and its one of the few online company that you van get someone to actually answer the phone.Review fromSarah M
Date: 02/21/2024
1 starI too was added to their email list without ever signing up. I have never heard of this company until I got TWO emails back-to-back thanking me for signing up. When I called, the person on the phone could not transfer me higher and said an employee must have manually entered my email. Looks like they have someone doing some shady stuff adding all of us without our consent. I will purposefully only buy perfume from their competitors as a result. They need to figure out who is entering email addresses in some attempt to make their company or themselves look good, and fire them. This is not a good look for this company.Review fromMike C
Date: 08/07/2023
1 starMike C
Date: 08/07/2023
I was added to their email list, without my authorization, and I have NEVER purchased anything from their site.FragranceX.com, Inc.
Date: 08/09/2023
Hello, We appreciate the effort you put into sharing your review with us. We highly value your feedback and would like to extend our sincere apologies for any inconvenience you may have experienced. We have taken the necessary steps to remove the email address from our coupon mailing list as per your request. We appreciate your understanding and patience throughout this process. If you need any further assistance, please do not hesitate to contact us at **********************************FragranceX.com, Inc.
Date: 09/29/2023
Hello, We appreciate the effort you put into sharing your review with us. We highly value your feedback and would like to extend our sincere apologies for any inconvenience you may have experienced. We have taken the necessary steps to remove the email address from our coupon mailing list as per your request. We appreciate your understanding and patience throughout this process. If you need any further assistance, please do not hesitate to contact us at **********************************Review fromAli S
Date: 07/05/2023
1 starI ordered *************** Unlimited from FragranceX.com. Requested on my order & insisted on emails after that that it shouldn't be left at the door but locked in a parcel locker because packages go missing where I live but still they left it by the door unattended. They sent me a picture of the package which was clearly printed on "PUT IN THE PARCEL ******* left at the door. It went missing & when I claimed they made me wait 2 months & told me they cannot pay because they couldn't access the parcel locker, they never asked the building superintendent they just threw it on the door. In my opinion the delivery guy should have been smart enough to know why the package was printed "PUT IN PARCEL ******* ********* take it back with him if he couldn't deliver it there.I WILL NOT ORDER FROM THEM EVER AGAINReview fromTanurrah D
Date: 06/29/2023
1 starI purchased perfume from fragrancex.com and received it in a white generic box with no top...it was the tester bottle of spray. They should have specified that on there website. It sunshine by ***************************** that I supposedly ordered but when I sprayed the bottle it did not smell the same as the 1 I have. I will never order from them again.
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