Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at my dad's house when some people came to the door talking about gas. I told them my dad wasn't home. They asked to see the gas bill to see if they could do something. They took a picture of it. And then started charging my dad double his gas bill. They talked to me, never to my dad. And never had any agreement with him, whose name is on the bill. They have no right to enroll him in this "green" program in the first place. I call and the call can't be completed. They've been taking my dad's money without any consent or agreement from him at all.

  Business Response

  Date: 03/21/2025

  Green Choice Energy's investigation revealed the following:
  
  On 2-20-2024 *********** ****** received a visit via our door-to-door channel that resulted in the enrollment of ************* father's, *** ******* ****, account.
  
  We called *** *********** ****** on 3-20-2025 to discuss his concerns, and to confirm that his fathers account was cancelled. We provided the cancellation confirmation number (******).
  
  We notified our sales partners not to solicit at this address and added it to our internal Do Not Knock (DNK) list.
  
  Thank You,
  Green Choice Energy
  

  Customer Answer

  Date: 03/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved. 

  They just forged that document with my father's name on it. My dad wasn't there, and i for sure didn't sign his name. They called yesterday and said they would refund a years worth of charges. From April to April, but he'd still be charged for April and May before it's no longer on the bill. I would like for them to provide the invoice of what those charges were to insure full compensation. they really just made that up!!! I can't believe it.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********** ******
  
  
  
  
   
  

  Business Response

  Date: 04/04/2025

  Good Morning,

  We spoke to *** ****** and we are happy to report that he is satisfied with the resolution to his concerns. 
  

  Thank You,

  Green Choice Energy

  Customer Answer

  Date: 04/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********** ******
  
  
  
   
  
  

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 28th 2025 my wife ******* ******* received the number two phone call of the week claiming to have an urgent matter regarding our Energy Bill and to have our bill and account number available. The phone number was not recognized and seemed highly suspicious so My wife called Consumers Energy to see if they were trying to get a hold of me. When she got a hold of a customer service agent she was informed that we are not contracted with them that we had been switched over to Green Choice Energy for over two years and we never switched or gave consent to this company nor did we sign any contract. Two years ago a man came into our community. The man said he was from the Energy company. And said he asked to see a copy of our last bill. Knowing our community doesn't allow outside companies in our community we where mislead to believe we were required to provide this because we only rent our lot being in a trailer park. He We never signed or agreed to any changes Now two years later we would have never known that we are with Green Choice Energy until my wife called today and asked if they were trying to get a hold of us do to an urgent matter on our account. Michigan Mcl rate is 2.51 and for two years we have been paying 7.99 and 6.99 per Mcl. My wife called Green Choice Energy from the advice from the agent from Consumers Energy to cancel and was told it could take up to two additional billing cycles to regain our services with Consumers Energy. And was given the following Confirmation number from Green Choice Energy ************* We are appalled that we have been paying so much and are seeking answers on if we have legal recourse to retain loss monies from a fraudulent account created by ********************** on our behalf without our permission or consent. We can provide all bills and banking account information shows our payments being made to Consumers Energy not Green Choice Energy. **** and ******* *******

  Business Response

  Date: 03/11/2025

  This is in response to complaint ID #********
  
  Green Choice Energy's investigation revealed the following:
  
  On 4-20-2023 ******* ******* enrolled with Green Choice Energy via our door-to-door channel. The sales agents that represent Green Choice Energy wear Green Choice Energy branded apparel that includes our logo. The sales agent also wears a badge with photo ID that reads, We Are Not the Utility but they still thought our agent was from their utility.
  
  We called *** ******* on 3-3-2025 we spoke with **** and his Wife *******, both agreed to a price to compare refund to resolve their concerns . *** ******* said  his wife called our customer care department to cancel his enrollment with Green Choice Energy at the advice of Consumers Energy. *** ******* is aware it could take up to 2 billing cycles before he returns to the utility for full service.
  
  
  We notified our sales partners not to solicit at this address and added it to our internal Do Not Knock (DNK) list.
  
  Thank You,
  Green Choice Energy
  
  

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address a serious issue that has recently come to my attention regarding my natural gas service. Upon reviewing my utility bills, I discovered that my natural gas service was switched from Consumers Energy to Green Choice Energy in September 2023 without my knowledge, understanding, or consent. This unauthorized switch has resulted in significant financial harm to my family over the past 17 months.The severity of this situation became clear when I compared the rates between the two providers. While Consumers Energy charges $2.51 per Mcf for natural gas, Green Choice Energy has been charging me $6.99 per Mcf a staggering difference of $4.48 per Mcf, or 178% higher than Consumers Energy's rate. This dramatic price difference has placed an unnecessary financial burden on my family. Moreover, I have learned that numerous other customers have reported similar experiences with this company's door-to-door sales practices, suggesting this is part of a concerning pattern.Given these circumstances, I require immediate action to resolve this situation. First, I request the immediate cancellation of my service with Green Choice Energy and reinstatement with Consumers Energy as my natural gas supplier. Second, I demand a full refund of all charges that exceeded Consumers Energy's rates since September 2023, accompanied by a detailed calculation based on my actual usage. Finally, I request written confirmation of both the service termination and the refund calculation, including a clear payment timeline.

  Business Response

  Date: 02/18/2025

  This is in response to complaint ID #********.
  
  Green Choice Energy's investigation revealed the following:
  
  On 7-19-2023  ****** ****** enrolled with Green Choice Energy via our door-to-door channel. The sales agents that represent Green Choice Energy wear Green Choice Energy branded apparel that includes our logo. The sales agent also wears a badge with photo ID that reads We Are Not the Utility.****** received the contract on 7-19-2023 with the terms condition and pricing sent to the phone number ending in (****) It stated  price may change monthly. ****** admitted to not reviewing  the gas  bill on a monthly basis because the customer  just realize ********************** charges. On 7-20-2023 ****** received a welcome call, we left a voicemail and a return number should ****** wanted to cancel.
  
  ****** did not contact Green Choice Energy to cancel services prior to contacting the Better Business Bureau.
  
  On 2/13/2025 a Manager called ****** but there was no answer or return call.The purpose of the call is to confirm the cancellation request, Confirmation number ****** was left on customers phone ending in ******. We are willing to resolve any concerns but the customer would need to call back and speak to a Manager.
  
  We notified our sales partners not to solicit at this address and added it to our internal Do Not Knock (DNK) list.
  
  Thank You,
  Green Choice Energy

  Customer Answer

  Date: 02/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I acknowledge that I have found a single missed call on 02/13/2025, but my phone is still showing 'Scam Likely' for the number just like many other numbers which call for car insurance. I haven't received any text msg which would probably help me to identify & call back.

  Anyway, I contacted with Green Choice Energy on 01/18/2015, and I was told that my gas supply would go back to Consumer Energy within 2 billing cycles. Additionally, Green Choice Energy agreed to partially refund me for the extra amount I was charged for last 6 months which I agreed. I was told that a cheque will be sent for the refund. But as long as I don't receive & successfully cash out the cheque, I can not confirm if I am satisfied with their effort. 

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ******
  
  
  
  
   
  

  Customer Answer

  Date: 03/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ******
  
  
  
   
  
  

• Initial Complaint

  Date:12/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Green choice contacted both my natural gas and electric providers and told them I had signed up with Green Choice as my energy supplier. I have never talked or communicated in any way with Green Choice and was not looking to make such a change. I have contacted them to cancel both of these bogus plans, and they have said they will. Peoples gas said it will take one or two billing cycles. The total additional cost to me is no more than a couple of hundred dollars in higher bills, and this is partly my fault for not checking my bills more closely but my complaint is the initial enrollment without my knowledge or consent.

  Business Response

  Date: 01/06/2025

  This is in response to complaint ********. The account was enrolled via door-to-door sales on 04-02-2024. In order to resolve ********** concerns Green Choice Energy agreed to provide him with a price to compare comparison refund check. There is no cancellation fee for canceling the account with **********************. 
  Thank you,
  Green Choice Energy ****************

• Initial Complaint

  Date:06/20/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* knocked on my door at my apartment around 6:30-7pm on Mar. 7, 2024. She told me I was currently being charged extra for my electricity, and that she worked for ***** and all she was doing was having me choose the default local provider. I was rushed through the process of signing up for a service she insisted was run through and by *****, even though the names were different, and she assured me that her company was going through my entire apartment complex (Arrive ***********) to make sure everyone was using the same service, again through *****. My most recent bill reflected that her company was in fact a third party provider, thus negating the equal payment plan I had selected through ***** itself. Had I known that she was unaffiliated with *****, I wouldn't have spoken to her. This is false representation, and nothing good has come from any searches for RPA Energy or "Green Choice Energy" aside from a class action lawsuit. Their website is non functional, they attempt to redirect questions about service through *****, and they have no affiliation as confirmed through ***** itself.

  Business Response

  Date: 06/25/2024

  This is in response to complaint ID  ********
  
  Green Choice Energy's investigation revealed the following:
  
  On 3-27-2024 ***************** enrolled with Green Choice Energy via our door-to-door channel. The sales agents that represent Green Choice Energy wear Green Choice Energy branded apparel that includes our logo. The sales agent also wears a badge with photo ID that reads We Are Not the Utility.
  
  On 6/20/2024 a Manager called *** and confirmed her electric supply will returned to the utility on 7/26/2024 the gas supply was canceled on 6/20/2024 she received a confirmation number, there are no charges for the gas supply as of yet. *** agreed to a courtesy refund for the electric supply and she agreed to callback for a 2nd refund should there be any electric or gas charges in the future.
  
  We notified our sales partners not to solicit at this address and added it to our internal Do Not Knock (DNK) list.
  
  Thank You,
  Green Choice Energy

  Customer Answer

  Date: 06/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************
  
  
  
   
  
  

• Initial Complaint

  Date:04/16/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A man came to my door saying he is from Green Choice Energy, representing *** Energy. He began telling me about the *** gas rates in my neighborhood and indicated he could lower these rates. He asked to see my last *** gas bill and began copying down all the pertinent information (i.e. name, address. account number, etc.) to his phone. He then started forcing me to sign things and would not let me read them. I specifically asked what this was doing and if this would increase my utilities cost, and he said it wasn't changing my account and it would not increase my monthly utilities bill. But, per their website and *** website, and the contract which I eventually got to read after he sent it to me and disappeared from sight, this will not only increase my bill, but more than double the rate that I am currently paying. That is false advertising, it is illegal. He made a deliberate misrepresentation. I was not allowed to read the contract. He only sent me the contract after I had already signed it.

  Business Response

  Date: 04/17/2024

  Green Choice Energy's investigation revealed the following:
  
  On 4-15-2024 **********************;receive a visit  via our door-to-door channel. 
  
  We called ***** on 4-16-2024  to inform him that his account will not be enrolled seeing that he had buyers remorse cancellation code (v3avdk3i) and wished to exercise his right to rescind his enrollment with Green Choice Energy. There was no answer and no returned call
  The rescission was processed, his account will remain with the utility. 
  
  We notified our sales partners not to solicit at this address and added it to our internal Do Not Knock (DNK) list.
  
  Thank You,
  Green Choice Energy

  Customer Answer

  Date: 04/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:03/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received these letters confirming my switch to a different energy and gas provider. This issue is that I never requested the change. I called the provider to cancel and they said that it would take to 2 billing cycles. How can they just high **** my utility services. **** claims that this happens.

  Business Response

  Date: 04/15/2024

  This is in response to complaint ID ********.
  
  Green Choice Energy's investigation revealed the following:
  
  
  On 4/1/2024 a Manager called ******************** she explain that she did not know her gas and electric  supply services was switched to green choice energy . The customer inform us she called our customer service number and  received a cancellation number for gas and electric . ******* is aware to allow up to 2 billing cycles to return to full service with the utility and she agreed to call the Manager she spoke with at green choice energy if she notice we are on any of her future **********, she will receive a full refund if she is not at the utility price to compare rate.
  
  We notified our sales partners not to solicit at this address and added it to our internal Do Not Knock (DNK) list.
  
  Thank You,
  Green Choice Energy

• Initial Complaint

  Date:10/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A man came to my door saying he is from Green Choice Energy. He started walking into my apartment before I even let him in. He said I didn't read my mail and I missed signing up for something that would save me money on my PSEG bill, and I had to sign up for the Green Choice Energy plan. He then started forcing me to sign things and would not let me read them. I specifically asked what this was doing and if this would increase my utilities cost, and he said it wasn't changing my account and it would not increase my monthly utilities bill. But, per their website and PSEG website, this will increase my bill. That is false advertising, it is illegal. He made a deliberate misrepresentation. I was not allowed to read the contract. He only sent me the contract after I had already signed it.

  Business Response

  Date: 11/15/2023

  Green Choice Energy's investigation revealed the following:
  
  On 10-30-2023 *********************** receive a visit  via our door-to-door channel.
  
  We called ******* on 10-30-2023  to inform her that her account will not be enrolled seeing that she had buyers remorse and wished to exercise her right to rescind her enrollment with Green Choice Energy. **** requested a confirmation letter of which she received on 10-30-2023 confirming her account will not be enrolled with Green Choice Energy.
  The rescission was processed, her account will remain with her utility.
  
  Green Choice Energy does not share customers personal information with any other suppliers.
  
  We notified our sales partners not to solicit at this address and added it to our internal Do Not Knock (DNK) list.
  
  Thank You,
  Green Choice Energy

• Initial Complaint

  Date:10/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a girl named ***** show up to my door promising to save me money on my electric bill. I had a weird feeling about the whole thing but needed to save some money. After almost completing the whole thing the guy on the phone sounded very suspicious so i said i wanted to cancel everything. They called me 10 times and i still do not think they canceled my account but i just want to cancel my account with this business and for them to remove all of my personal information

  Business Response

  Date: 10/31/2023

  Green Choice Energy's investigation revealed the following:
  
  On 10-26-2023 ************************* receive a visit  via our door-to-door channel.
  
  We called ******* on 10-26-2023  to inform her that her account will not be enrolled seeing that she had buyers remorse and wished to exercise her right to rescind her enrollment with Green Choice Energy. There was no answer and no returned call
  The rescission was processed, her account will remain with her utility.
  
  We notified our sales partners not to solicit at this address and added it to our internal Do Not Knock (DNK) list.
  
  Thank You,
  Green Choice Energy

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A couple of weeks ago, the representative from Green Choice Energy wearing a Residents Energy also claiming they work for Residents Energy knocked on my door to tell me to lower my price. Even though I have switched to a different provider, they stressed me into just help them to change the price. Then a few days later I got an mail from DTE stating I have changed my supplier to Green Choice and charged me 10 dollars because I changed my supplier in the last 12 month more than once. The sales representative never mentioned they work for Green Choice once and insisted they work for Residents Energy with the logo on their clothes. I need them to immediately reverse the change and reimburse me for the 10 dollars charge incurred because of them.

  Business Response

  Date: 10/31/2023

  Green Choice Energy's investigation revealed the following:
  
  On 10-12-2023 ************ *** enrolled with Green Choice Energy via our door-to-door channel. The sales agents that represent Green Choice Energy wear Green Choice Energy branded apparel that includes our logo. The sales agent also wears a badge with photo ID that reads We Are Not the Utility.
  
  On 10/26/2023 a Manager called *** but there was no answer or return call. The purpose of the call is to confirm the cancellation and to ***** him his request of the $10.00 processing fee from the utility of which we do not have to refund, it is in the spirit of good faith. Confirmation number ******  was sent via text to the   number ending in (9562)  and was informed Via  text message to allow up to 2 billing cycles to return to full service with the utility.
  
  We notified our sales partners not to solicit at this address and added it to our internal Do Not Knock (DNK) list.
  
  Thank You,
  Green Choice Energy

  Customer Answer

  Date: 10/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ************ ***