Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just moved in to new apartment recently. Have roommates. Upon arriving home after living here a week, heard knock at door and was timid to open as I was alone and new to area. Was met with someone who said they were with electric company, flashed a ton of ID cards on neck (seriously had like 15) and said that I hadn't responded to their mail about a rate increase.I was an obvious target- wide eyed I said the electric was not set up by me, and that we just moved here so wouldn't have access to said multiple mailings regarding a price change yet. I told him I know nothing about it.So he preyed. I said come back when my roommate who set it up was available. He said no, had to do it now. I was confused and concerned something wasn't set up right with ***. So I called roommate and put him on the phone with the person representing ***.He was given our *** account number, bc he made it seem like I had to. He then guided me to a site on my phone and said to just check yes to everything. He said it was just a few questions and to just do it quickly bc it's the normal stuff.While looking at the questions, I realized I may be signing up for something, which wasn't how it was presented. I was told I had to do this.I expressed this concern, and said "do i have to sign up for this" and he said "it should have already been done for you but wasn't". I ASKED "ARE YOU WITH ***" AND HE SAID "YES".He also told me I'd receive a call immediately and that I had to say I was MARRIED to my roommate (bc it was his name on bill....and I kept telling him I am not in charge of the *** set up over and over...he said I WAS bc I LIVE THERE and that saying so was the only option) He also said I had to say yes to the question "has the representative left the premise" or something like that. He told me it meant he was never inside my apartment, so I must say yes.Basically, dude is good at being a shady salesman and preyed on me. Hats off to him.Company makes it impossible to cancel.

  Business Response

  Date: 10/19/2023

  This is in response to complaint ID ********.
  
  Green Choice Energy's investigation revealed the following:
  
  On 9-7-2023 *************************************** enrolled with Green Choice Energy via our door-to-door channel. The sales agents that represent Green Choice Energy wear Green Choice Energy branded apparel that includes our logo. The sales agent also wears a badge with photo ID that reads We Are Not the Utility.
  
  ************************ did not contact Green Choice Energy to cancel her services prior to contacting the Better Business Bureau.
  
  On 10/19/2023 a Manager called ************************ but there was no answer or return call. The purpose of the call is to confirm the cancellation. Confirmation number ****** was sent via text to her number ending in (0269) and she was informed Via  text message to allow up to 2 billing cycles to return to full service with the utility.
  
  We notified our sales partners not to solicit at this address and added it to our internal Do Not Knock (DNK) list.
  
  Thank You,
  Green Choice Energy

  Customer Answer

  Date: 10/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Not only did I call, but I called less than 20 minutes after representative left my apartment. My roommate also called same day as well, and spoke to a manager. When I called, I was told I had no active account yet, but was also sales pitched as to why I shouldn't cancel.

  Roommate contacted them on at least 2 other occasions and was told it was canceled. I have attached a screenshot of proof that I called. 

  You can continue to provide responses that sales representatives wear Green Choice clothing, etc (not sure if this was true), but what does that matter when not only using scam sales tactics REPRESENTING yourself as working with PPL electric? 

  I paused during the sign up (that I was told I HAD TO DO) because it seemed shady and asked the question "Are you with PPL?" and he said "YES". So who cares what branding your clothing has when your words are lies. 

  It's ridiculous to act as if this was a voluntary sign up, I was scammed, and to say we didn't try to cancel is insane.

  You should be offering a refund.

  And going forward, just be better people. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************************
  
  
  
  
   
  

  Customer Answer

  Date: 11/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   You only called me once, and left a voice mail that you were canceling my service. It is upsetting that after so many attempts to cancel, it was immediate when registering a complaint with the BBB.

  I will be happy to end this with the $78 refund, which is fair and accurate for the over charge received. However, I won't **** this as resolved until refund is sent and received.

  I have had only one communication attempt via phone on their part. I had no reason to call back - every communication we have made with you by calling has resulted in lies from managers confirming cancelation that never happened or trying to retain our business that we never wanted in the first place. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************************
  
  
  
  
   
  

  Business Response

  Date: 12/01/2023

  Good Morning -

  Green Choice Energy contacted her again last week and spoke with ******************************************** ************************ stated she was going to update her response stating it was resolved.

  If anything further is needed ************************ should feel free to contact us again.

   

  Thank you,

  Green Choice Energy

• Initial Complaint

  Date:09/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/28/2023 - I had a representative from Green Choice Energy slam/mislead me into switching my service. They said they worked with PSEG and were just updating my service to PSEGs green option. It was not clear to me that I was fully switching my service all together. I am cancelling this enrollment and fully rescind this contract with Green Choice Energy. This is disgusting sales tactics and its clearly not the first time they have tried this given the other reviews and complaints I have seen about this company.

  Business Response

  Date: 10/03/2023

  This is in response to complaint ID  ********
  
  Green Choice Energy's investigation revealed the following:
  
  On 9-28-2023 *********************** enrolled with Green Choice Energy via our door-to-door channel. The sales agents that represent Green Choice Energy wear Green Choice Energy branded apparel that includes our logo. The sales agent also wears a badge with photo ID that reads We Are Not the Utility.
  
  On 9-29-2023 **** had buyers remorse and wished to exercise his right to rescind his enrollment with Green Choice Energy. 
  
  On 9/29/2023 a Manager called ****, confirmed the rescission was processed he received a confirmation email Green Choice Energy informing him that  his account will not be enrolled.
  
  We notified our sales partners not to solicit at this address and added it to our internal Do Not Knock (DNK) list.
  
  Thank You,
  Green Choice Energy

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A representative claiming to be associated with DTE energy came to my door and said he needed to verify the charges on my bill. He said I was overpaying and then h signed me up for Green Choice Energy claiming it would reduce my bill but explained NOTHING else about this. I do not wish to be contracted with them and feel I was scammed and tricked into signing up. His name was ****. He was purposefully deceptive about it too. This is fraud and I do not appreciate it.It happened on Sept 27, 2023.

  Business Response

  Date: 10/13/2023

  This is in response to complaint ID  ********
  
  Green Choice Energy's investigation revealed the following:
  
  On 9-28-2023 Green Choice Energy called ***************************** to learn he had buyers remorse not long after he enrolled with us on 9/27/2023 but wished to exercise his right to rescind his enrollment with Green Choice Energy. 
  
  We confirmed the rescission was processed he was given a confirmation number (********)
   
  We notified our sales partners not to solicit at this address and added it to our internal Do Not Knock (DNK) list.
  
  Thank You,
  Green Choice Energy
  

• Initial Complaint

  Date:08/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction : 08/29/23 ********************************* I want to cancel the enrollment to green choice that I was forced to get into by two employees saying they were from the electric company. I called them 15 minutes after to cancel the enrollment but I want to confirm that it is actually cancelled and I wont be charged for it . I absolutely rescind this contract.

  Business Response

  Date: 08/30/2023

  This is in  response to complaint ID  ********.
  
  Green Choice Energy's investigation revealed the following:
  
  On 8-29-2023 ********************************* enrolled with Green Choice Energy via our door-to-door channel. The sales agents that represent Green Choice Energy wear Green Choice Energy branded apparel that includes our logo. The sales agent also wears a badge with photo ID that reads We Are Not the Utility.
  
  We called ********************************* on 8-30-2023 she had buyers remorse and wished to exercise her right to rescind her enrollment with Green Choice Energy, she did confirm she call our customer service **** to cancel her enrollment.
  
  The rescission was processed she received a confirmation number and Green Choice Energy informing her that  her account will not be enrolled.
  
  We notified our sales partners not to solicit at this address and added it to our internal Do Not Knock (DNK) list.
  
  Thank You,
  Green Choice Energy

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company goes door to door and tricks people into thinking they are their current gas company. This guy tricked me into signing up and when my daughter showed up and told him to cancel it he wouldnt tell her what company he was with or give a business card or anything. I dont want their service and i dont want them calling or coming to my door anymore. They take advantage of elderly people.

  Business Response

  Date: 09/28/2023

  This is in response to complaint ID #********
  
  Green Choice Energy's investigation revealed the following:
  
  On 8-28-2023 **** had a visit from Green Choice Energy via our door-to-door channel. The sales agents that represent Green Choice Energy wear Green Choice Energy branded apparel that includes our logo. The sales agent also wears a badge with photo ID that reads We Are Not the Utility.
  
  We called ***** (customers daughter who have power of attorney)  on 8-30-2023 she said she told the sales agent her mother is not interested, We confirmed with her that the account will not be enrolled with Green Choice Energy.
  
  We notified our sales partners not to solicit at this address and added it to our internal Do Not Knock (DNK) list.
  
  Thank You,
  Green Choice Energy

• Initial Complaint

  Date:08/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, August 17 *****, I received a knock on the door from an individual leading me to believe he was from Consumers Energy. He spoke of over charges and asked to see my bill. Once he had my bill I realized he was from Green Choice Energy. I immediately told him I knew he was attempting to switch my energy provider. I told him to leave and quickly called Consumers Energy, they were able to lock my account. I believe this was an attempt at the "slamming scam," and the reason I am filing this complaint. I am also concerned, based on information from Consumers, Green Choice may have already accessed my account, possibly charging me unauthorized fees. Please investigate this matter.

  Business Response

  Date: 09/01/2023

  This is in response to complaint ID  ********
  
  Green Choice Energy's investigation revealed the following:
  
  On 8-18-2023 Green Choice Energy called **** regarding a visit on 8-17-2023 from Green Choice Energy. The number **** ******** ending in **** did not work or seem to be disconnected. We wanted to let **** know the account will not be enrolled with Green Choice Energy because we do not show any record of an enrollment with ****  on 8/17/2023.
   
  We notified our sales partners not to solicit at this address and added it to our internal Do Not Knock (DNK) list.
  
  Thank You,
  Green Choice Energy

• Initial Complaint

  Date:08/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A representative claiming to be associated with DTE energy came to my door and said he needed to verify the charges on my bill. He then signed me up for my gas through Green Choice Energy. I do not wish to be contracted with them and feel I was scammed and tricked into signing up.

  Business Response

  Date: 08/14/2023

  This is in response to complaint ID ********
  
  Green Choice Energy's investigation revealed the following:
  
  On 08-11-2023 *********************************  enrolled with Green Choice Energy via our door-to-door channel. The sales agents that represent Green Choice Energy wear Green Choice Energy branded apparel that includes our logo. The sales agent also wears a badge with photo ID that reads We Are Not the Utility.
  
  On 8-14-2023 we call ******* he decided he wanted to canceled his enrollment we gave him a confirmation number (********).  The rescission was processed,his account will not be enrolled.
  
  The rescission was processed, his account will not be enrolled.
  
  We notified our sales partners not to solicit at this address and added it to our internal Do Not Knock (DNK) list.
  
  Thank You,
  Green Choice Energy
  
  
  

  Customer Answer

  Date: 08/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 27, 2023, a representative named ******* from Green Choice solicited me at my door. I was told I needed to show my current meter reading and that he could switch me over to Green Choice for a LOWER BILL. He basically grabbed my phone out of my hand, MY PROPERTY, and opened whatever I needed to sign. I was in the middle of working and in a rush, and do admit I should have acted smarter, but I still was taken advantage of. I agreed and signed up and was COMPLETELY LIED TO. I looked at my bill for the months for June 2023 and July 2023 and my bill was absolutely outrageous. I am serviced by PSE&G in my area, and they compared what the price would be if they were still my provider on my statements and Green Choice is charging me 3X the amount for gas and 2.5X the amount for electric (I calculated these numbers). I feel completely taken advantage of and lied to and this business should not have reps promising lower prices when in fact they want to rob you of way more than what you should be paying. I cannot afford this. It is the middle of summer and I need to be able to run AC, but I'm scared of what my bill will be because of Green Choice. I have cancelled through PSE&G but I need a refund from Green Choice of the difference of what I paid them vs what I would have paid remaining with PSE&G since I was lied to about lower prices. I also need to be charged at PSE&G's rate for the remaining month I still am registered with them because I absolutely cannot afford to pay the outrageous bill, especially considering I cancelled. It is not acceptable to charge customers at this rate when they are promising lower prices.

  Business Response

  Date: 08/09/2023

  This is in response to complaint ID ********
  
  Green Choice Energy's investigation revealed the following:
  
  On 8-7-2023 *** ******* received a call from Green Choice Energy to discuss her bill and concerns with the supply charges for her  gas and electric  accounts. *** ******* was satisfied with the price to compare refund resolution. She should receive the check within 10 business days. We are thankful for the opportunity to resolve her concerns.
  
  
  We notified our sales partners not to solicit at this address and added it to our internal Do Not Knock (DNK) list.
  
  Thank You,
  Green Choice Energy
  
  
  

• Initial Complaint

  Date:07/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a sales rep from green choice energy visit my home tonight 7/16/2023. He lied and said that they were my electric supplier and that it was mandatory that he confirmed some information from my bill. He then had me enroll in a new program with their company even though he stated initially that I was already enrolled. He was very pushy and did not leave until I had completed the enrollment, even having me lie on a question that asked "has the sales agent left your home?" It was not until the enrollment was confirmed that he would leave and then I could check and see that the information he was giving me was false. They state that their agreement can be cancelled anytime in the first 3 days, but they are not answering phone calls or emails. I want my agreement cancelled immediately and have my electric and gas suppliers switched back to what they were.

  Business Response

  Date: 08/09/2023

  This is in response to complaint ID ********
  
  Green Choice Energy's investigation revealed the following:
  
  On 7-16-2023 ******** enrolled with Green Choice Energy via our door-to-door channel. The sales agents that represent Green Choice Energy wear Green Choice Energy branded apparel that includes our logo. The sales agent also wears a badge with photo ID that reads We Are Not the Utility.
  
  We called ******** on 7-31-2023 she said a few days after the enrollment she had buyers remorse and wished to exercise her right to rescind her enrollment with Green Choice Energy, she did stated she could not get through to our customer service **** but kept trying until she did and was able to cancel her enrollment.
  
  The rescission was processed she received a confirmation number Green Choice Energy informing her that  her account will not be enrolled.
  
  We notified our sales partners not to solicit at this address and added it to our internal Do Not Knock (DNK) list.
  
  Thank You,
  Green Choice Energy

• Initial Complaint

  Date:06/30/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was solicited by a representative from the company at the front door of my apartment. He mentioned that he heard that ***** bill was higher than usual the past billing period and offered a solution. He didn't present his name or what company he was with and implied he had my information from ****** I went through the enrollment process and he had me pull up my bill to locate my POD ID. After going through the process, I felt as if he was being disingenuous about his representation. I called the customer service number and spoke with a representative named **** to cancel the enrollment 15 minutes after the representative came to my door. He provided me the following confirmation code ******** for my cancellation. When I asked to send an email to verify the cancellation, he told me I had to contact ******************************** I sent the email, but I want to make sure that this enrollment is cancelled and doesn't affect my bill in the future.

  Customer Answer

  Date: 06/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ************************