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Business Profile

Airlines

Turkish Airlines, Inc.

Headquarters

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Reviews

This profile includes reviews for Turkish Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Turkish Airlines, Inc. has 16 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 45 Customer Reviews

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    Review Details

    • Zheng F

      Date: 06/24/2025

      My family and I flew with Turkish airline from ******* to ******* on April 22, 2025, connecting at the IST airport at 01:30 am on April 24. The flight from IST to *** at ******* got delayed from 01:30 am to 6:30 am initially and then was delayed again for about 20 minutes. As a result, we had to rebook our flights from ******* to our final destination. I wrote to them asking for reimbursement for the rebooking. They refused. It was a long exhausting trip with layover time at IST over 15 hours, and we were travelling with a sick toddler. No hotel was arranged other than some food vouchers, despite my request because I was worried about the sick toddler. Also, they kept telling me that the delay was 4 hours and 57 minutes despite the documentation I provided. I will NEVER take Turkish airline again.

    • Gharra K

      Date: 06/13/2025

      I flew with Turkish airlines on 5/31/25 myself and 4 kids First of all there was 1 hr 35 minutes delay which was not pleasant at allThe check in process at *** was the worst experience ever The check in desk person name is ****** was so ignorant of the situation of the destination and what I felt she wanted to delay us for whatever reason. after going back and forth finally the ignorant desk agent said everything is ok. Despite having all the documents In addition to that she has no education in customer service nor she is courteous She then was very vicious in weighing the bags she was counting like a pound extra despite us having the right of having 10 bags we had much less not only that if you collect the weight of all bags it will be less that what we are allowed. with 1 pound extra or less there may be calibration problem Then I asked for supervisor she claimed that she is the supervisor which is weird if that is right Turkish airlines should for sure choose their employees very carefully . She has not idea what is customer service is After insisting on the supervisor Finally someone whose Name *** along with another lady came they were both very vicious and rude and loud they started yelling at me because I was rude and slamming the bags , I was not slamming the bags One of my bag wheels were damaged so every time on the scale it will fall. *** even told me: if you are stressed out you do not have to travel. Excuse me is that what you tell your customer service this is way beyond disrespect Absolutely *** and ****** both need to be fired . This is not the way who you treat customer

    • RAMIN B

      Date: 04/28/2025

      If I can give this Turkish Airlines minus zero I would do that. Most terrible Airlines in the planet. They literally don't want to pay for damaged baggage. Horrible service low quality food greedy airlines. Please don't waste your money flaying with this terrible airlines. Go fly with ************* 100 times better.

    • Lisa W

      Date: 04/05/2025

      I went through ******* when booking a trip to ***** for myself and daughters. Flight was with Turkish Airlines. It would have been a once in a lifetime trip. I had been caring for husband who had dementia for a couple of years. My daughters talked me into getting away for a week. I did not get flight insurance. Flight was for March 7, 2025 returning on March 16. My husband went into the hospital on January 8th, then sent home on ******* February 1, 2025, given a few weeks to a few months to live. My daughters and I rotated providing 24 hour care to him. During this time we reached out to Expedia and Turkish Airlines for a refund due to extenuating circumstances. Each email, they requested one thing at a time. First a letter from the hospital Hospice team stating my husbands needs and who his caregivers would be, which I sent. Next email they wanted verification of each persons relationship to him, which were birth certificates and my marriage certificate. Then ID, drivers license. All was sent. Was denied refund by Turkish Airlines. While waiting for their response to the refund request my husband passed away on February 17th. Dealing with grief, and getting all financial issues in order I resubmitted request first full refund or credit towards a future trip, and all documents, including husbands death certificate, only to be denied again. I will never use Expedia nor Turkish Airlines again!!! One of my granddaughters had a trip planned through ***** Airlines during the time my husband went into the hospital. She called them, explained why she needed to cancel and was given a full refund immediately without having to submit any form of documentation.

    • Abbas A

      Date: 02/10/2025

      The airport ground staff has 0 knowledge regarding No Names in Given name fields. I had prior emailed their support and Chicago/Detroit offices regarding I don't have a first name only last name. However at the *** they lied about *** not accepting my name on the boarding pass, even the sales officer named ****** had lied about name change to be limited to only three chars, another team lead told its 3 chars allowed. However they're website does not mention this at all. All in all I had to talk to the *** supervisor myself and she told me everything looks fine and I should be allowed boarding pass and after that only they issued the boarding pass Essentially they wanted me to pay again for another full price ticket. I believe this is worst Airline ever with even a more pathetic support staff who has no clue about their own policies and procedures. I highly ask everyone to avoid flying with Turkish Airlines.

    • Caroline H

      Date: 12/18/2024

      On Dec 15th I was denied boarding on Turkish airline flight 18 leaving ******* ***. At the airport I was shamed and humiliated for not complying to official policy but it took a long time for anyone to let us know the issue but they kept us there for a long time. They even checked our bags and had us wait in the terminal while they lectured me on failing to abide by the passport rules. The contractors were unhelpful and the few Turkish Airlines employees there eventually let us know in the open the problem in a sort of public airing and shaming. It was a negative experience. It was bad enough that I would not be able to travel but to be insulted and treated poorly by staff was unacceptable. While I accept that I was wrong and can understand why I was denied boarding, I don’t agree with the way it was managed and that the airline refuses to compensate any of us. In fact, denying me meant that my husband and daughter could not travel either, it was for Christmastime – but the staff laughed, mocked us and told my family to travel without me.
      My passport is valid until May 15th 2025 – and I was flying out Dec 15th 2025. I assumed that I was ok to fly because at departure I would be respecting the 150-day passport validity rule. However I was wrong. Its based on arrival. So my passport was valid for departure and some flying time but not on arrival and I would be within 149 day, shy of less than one day. I own my error for sure. But we showed up to fly and this extenuating circumstance and mistake happened. My husband and daughter had a separate booking and their passports were valid.
      While the mistake of 149/150 days seems to be unfortunate, the treatment and refusal for any compensation seems unjust and unethical. Turkish Airlines is a state-run entity and it seems that if they wont budge on their 150-day policy (my passport was valid for departure and some flying time), they should at least be willing for some kind of reimbursement as we paid $6300.

    • Manu R

      Date: 12/05/2024

      Pathetic airlines. Lost my bag for my whole trip to ***** and during my return trip they found it and gave it us and when I reported the bag being damage. They said, it's been 7 days and you didn't report in time while I did report as soon as I got the bag and they are just making me circle around their complaint and feedback and lost and found baggage ***** Never gonna travel.

    • Rati G

      Date: 11/25/2024

      Turkish Airlines is the worst international Airlines of all times. It is extremely rude, inappropriate and racially biased against anyone who is not one of their own origin country.
      I was seated in seat 30C of flight TK0079 from Istanbul to SFO from 11:45 am to 14:45pm arriving November 17th, 2024. The passenger in 31C was rude, drunk or simply racist, but he was kicking by minimally reclined seat as he complained he wanted more space. He violently and vigorously kicked my seat backrest for the entire 14 hour duration and everytime i asked the crew members to help me, they were instead yelling at me to no recline my seat at all. First off if he needed a larger space, he should have purchased a more open seat, Secondly I had every right to recline my seat as it was a long flight and a connecting international travel for me. I believe Turkish Airlines crew thought as long as I am not a tall guy ready to physically fight back the arrogant, violent 31C passenger, they were fine shutting me down. They offer no protection or assist to anyone of another race or color against disrespectful, rude, arrogant, violent, malicious people of their own nationality. I couldn't believe how pathetic their service was and when I complained to them later as well, their email said "we didn't hear about any such incidence and we can't help as our crew said nothing of that sort happened ". Turkish Airlines should not be used by anyone of color!! They will end up hurting you, and be racially charged in their collective violence against colored people. This isn't fake, I have literally experienced this, not once but twice, previouslymany years ago and now recentlyon November17th 2024. My neck and back are sore and hurting from.the violent kicking by that racist 31C passenger and unfortunately we can't do anything but write reviews since Airlines is simply sweeping the matter under the rugs. They don't deserve any stars and should be questioned by Aviation dept for Racist actions. Sick!!

    • Bianca G

      Date: 10/19/2024

      This was my first time flying with Turkish airlines and MY LAST! I booked a flight to ***** from ******* ORD. They took forever boarding, we literally went past the boarding time and the hold was for no reason. I had a connecting flight at IST ********. I get off the plane to try to make my connecting flight when I got to the passport/boarding pass scan they were saying that my ticket was invalid. So I went to the helpdesk and they told me that my flight had been changed leaving **************** to ***** at 9:30 PM. When my original flight was scheduled to land in ***** at 9:15 AM. They then put me on a completely different airline which is Egypt Air. Meanwhile Im not even sure where my luggage is although they told me that my luggage was here at the airport and that it would be on the new flight but Im still not sure. So Im currently waiting in the airport until my flight, which leaves at 2:30 PM and it is now almost 9 AM. I will never fly with this airline ever again.

    • Latifa B

      Date: 10/16/2024

      Hello,This is in reference to a delay of baggage incident and the unprofessional customer service I received when I tried to file the claim.I flew from ****** to ****** via ********, departing from ****** on Sep 26th (TK82) and arrived in ****** on Sep 27th (TK1727). However, my luggage did not arrive in ******. It was the start of a 2 week vacation and all my belongings were in the missing luggage. I went to the baggage handler support for Turkish Airlines and was given a claim number. On my return to ****** I tried to submit for expenses incurred as a result of the delayed bag - clothes and basic necessities. However, I was told that without my baggage tag and the boarding pass it would not be possible.This is absurd! How can an airlines that claims to be best in class not be able to track down the fact that I flew to a destination and my baggage was misplaced. I sent customer service the email with the claim number which clearly confirms that my bag did not make it. I have the correspondence with the baggage handler as well. To make matters worse, when I received my baggage, it was damaged and needs to be replaced.I will be filing a complaint to the Better Business Bureau as well but Turkish Airlines already has a 1.15/5 (F) rating on there. Clearly, this airline does not care.Needless to say, I will never fly this airline and will make sure I leave this review wherever I can. Please do not fly Turkish Air!

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