Complaints

This profile includes complaints for Turkish Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Turkish Airlines, Inc. has 16 locations, listed below.

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• 

  Turkish Airlines, Inc.

  Terminal 1 C/o JFK International Airport Jamaica, NY 11430-2081

• 

  Turkish Airlines Inc.

  400 - 170 University Ave Toronto, ON M5H 3B3

• 

  Turkish Airlines Inc.

  6972 Airport Rd Terminal 1 EB2038 Mississauga, ON L5P 1B2

• 

  Turkish Airlines, Inc.

  1650 Tysons Blvd Ste 860 McLean, VA 22102-4837

• 

  Turkish Airlines

  2400 Aviation Drive DFW Airport, TX 75261

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, January 05, 2025, I boarded the Turkish Airlines TK9 flight B737-8MAX Economy Class (Y) from ******, **** at 2:00 am, arriving in ********, ******. I checked in my black luggage and it is still in ********. I have an air tag located in the luggage and have found it's current location in real time. I have made several attempts to inform the employees of Turkish Airlines of this information but nobody has been able to assist me. Turkish Airlines has now closed the missing luggage ticket in baggage claim. Turkish Airlines has requested for me to list the prices of each of the items I am missing in my luggage in an effort to compensate me for my property loss. The missing items are 1 blank tote bag w/ mud cloth print design, 2-2.6 yards of mud cloth fabric. Many different types of beads, some made out of *****, *******, and glass. 1 lime green long dress with a colorful design around the neck and chest. Photo of mud cloth and lime green dress is attached. Miscellaneous items as well

  Customer Answer

  Date: 06/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** *****
  
  
  
   
  
  

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife, ***** ******** flew into ************** using turkish airlines. Airlines damaged brand new samsonite luggage purchesed in November on its first trip. Luggage repair facility stated that the luagge is unrepairibale and is the airlines fault. Tried to get reimbursed but airlines won't give full cost of luggage. They will only reimburse $233 when the luggage is worth $270. When my wife requested the refund they denied and said they can only do a check. We want them to refund the amount back to her account but they claim they can't because its a foreign account. It's now May and they still haven't provided a resolution. When we call they just say they will escalate and claim that they cannot handle the request. when we asked who we could contact they state there isn't a contact to handle this case.The current case number is under ***** ******** the case number **********.

  Customer Answer

  Date: 06/14/2025

  At this time, I have been contacted directly by Turkish Airlines, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

  They keep stalling, stating that we should wait. They instructed us to wait for *** to contact us for refund procedure. No one has contacted us with any further instructions since May 12 even after multiple follow *** to both IAD and Turkish Airlines.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  **** *********

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I flew with Turkish Airlines on 12/28/24 from ****** to ******* with a connection in ****** . Upon arrival, my checked luggage did not arrive. I immediately filed a lost baggage report with the airline and was told they would follow up. However, it has now been 7 Months and my luggage is still missing.I have contacted customer service multiple times through phone and email, but have either received no response or generic updates without any real progress. My bag contained valuable personal belongings, including medications, important documents, clothing, etc.I am extremely disappointed with the lack of communication and accountability. This situation has caused me stress and inconvenience.I am seeking a prompt resolution, including compensation for my lost items per Turkish Airlines' liability policy and/or the recovery of my bag.

• Initial Complaint

  Date:05/13/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,We could not collect our luggage in ******* on our *******-******* flight (Turkish Airlines) with a connection from ******** on February 22, 2025. They said that our luggage was not loaded, remained in ******** and would be delivered to us in a day or two. Therefore, a report was made at the airport (**********). Since 4 of our luggage were not delivered and we were going to stay for a long time (1 year and above), everything was in the suitcases. There were many important items belonging to me, my wife, and my two children in these suitcases. Since we had urgent needs, we had to collect some of them quickly because we were unprepared at the airport. In the next stage, an e-mail came from ***** two days later. It said it would be delivered tomorrow, but it was not delivered, it was postponed, and an e-mail came every day saying it would be delivered, but it was not delivered again and was postponed. In the meantime, we waited every day hoping for delivery. Therefore, since we created a registration report at the airport, we created information through customer services and tried to get information, not in the system. At this stage, since we were told that you keep the invoice for the things you bought and we will pay for them, we started keeping the invoices in the following days. The suitcases were delivered broken after 12 ******* the following process, although I made a lot of urgent expenses, Turkish Airlines only offered compensation of $450 and then increased to $520 for late delivery and broken suitcases. I accepted because I was in a difficult financial situation, but since the invoices are available, I request that my real compensation be paid (over 2000$). I request that both the invoices (I shared) and the compensation for more than *********************************** full.I think both Turkish Airlines and ***** have faults. I would like them to pay for broken suitcases and expenses incurred until delivery.Thanks

  Customer Answer

  Date: 06/10/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  **** *****
  

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 13, I flew Turkish Airlines from ******* to **** with a layover in ********. Due to a delay, our checked bags missed the connection and were delivered 30 hours later in ****. We had to purchase essential clothes and toiletries. Upon returning to the ***** I filed a claim with Turkish Airlines and submitted all required documentation. The claim was approved (Case ID: ********** / *** **********), and I was told their *********** would handle payment. That process began on March 29, but as of May 1, I have not received reimbursement. Their *********** has stopped responding to emails, and customer service provides no resolution. I am requesting assistance in getting Turkish Airlines to fulfill their approved reimbursement.

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon, I am writing this email on behalf of my flight that I purchased and was scheduled to fly out on 04/26/2025, with a return date of 04/30/2025. I made an attempt to check in online, and was unsuccessful, so I arrived to check in at the counter, and was informed that I wouldn't be able to travel due to my passport being within 150 days of the expiration date , which is July 07, 2025. This ticket was purchased through *******, which Turkish airlines implied weas a 3rd party purchase. I was unaware of any of this information, until I arrived at the counter, of the Embassy laws that were mentioned. This information was listed nowhere at the time of purchase. I was traveling to this country to have a medical procedure done that was scheduled on the 04/28/2025 that I was unable to make. I have made numerous attempts to Expedia, as well as Turkish Airlines and have been getting nothing but the run around, and have been told that no one will be able to assist me in this matter. I spent $1002.11 for this flight that I'm only asking for to be rescheduled, or the credit to book another flight, and pay whatever differences, if needed. I am not looking for any type of refund, but I do feel as though I should be compensated. I understand that you have policies and procedures in place but again I was totally unaware of this law that was brought to my attention on the day of travel. I will continue to reach out to your offices until I reach the higher management or corporate representatives, whoever. I will also be posting this information on the social media platforms, until this matter is resolved approperply, with satisfaction. I don't have $1002.11 to just give or throw away to companies that's well established. I ONLY WANT A FLIGHT CREDIT TO RESCHEDULE. I DON'T HAVE $1002.11 TO GIVE.***** ******* ************ ************ Confirmation # ****** Travel dates 04/26/2025- Departure 9:00p- 5:05p 04/30/2025 -Departure 7:50a-12:40p (Itinerary # **************)

  Customer Answer

  Date: 05/26/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***** *******
  

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Turkish Airlines has lost my luggage and they will not provide adequate information as to what they have or will do to find it. I opened a ticket with them, but they do not respond, other than with canned responses to my emails. Lost on 4-17-25.

• Initial Complaint

  Date:04/26/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed to discover that the extra legroom seats I specifically paid for on four of my trips were changed without my approval. I carefully selected these seats and paid an additional fee for extra comfort, only to find that my seats were reassigned to standard options. The affected trips are as follows:Reservation CodeDate of TripSeat SelectedAmount Paid ******April 4, 20259H$184 ******April 5, 20256F(included in above)******April 23, 20255F$49 ******April 23, 202510K$80 This situation caused me severe leg pain during and after the trips, which greatly impacted my travel ************* addition, I was unable to select my meal option through the Turkish Airlines app for my trip on April 23, 2025. I have a special health condition that requires a gluten-free meal, and not being able to choose it created a serious health concern for me.Given the circumstances, I respectfully request a full refund for the seat selection fees I paid. I would appreciate your assistance in resolving this matter promptly and informing me of the next steps.Thank you for your attention and assistance. I look forward to your response.Reservation Code: ******

  Customer Answer

  Date: 05/21/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***** *********
  

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase 2 tickets directly from Turkish airlines in March 2025. I spent over $2000. They only refunded me $248 even though I had a medical reason that doesnt allow me to fly. I had neck surgery on 12/19/25. I am still in pain. The tickets were for November 2025. Why are they keeping my money and did not allow me to buy travel insurance in their website. This is a scam.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mishandled Baggage Incident on Turkish Airlines Flight TK 1872 (Cases *************************** I request your assistance regarding my family's challenging situation with Turkish Airlines concerning the mishandling of our checked baggage during an international flight. On April 21, 2025, my wife and young daughter traveled on Turkish Airlines flight TK 1872 from ********************************** (VCE) to ********. During our boarding process, a last-minute gate change from Gate 47 to Gate 49 created confusion, unfortunately resulting in the inadvertent abandonment of a crucial piece of our luggage. This issue impacted several passengers, including my family. The *********************** at *** has successfully located our missing bag, which is documented under Case File *********** while Turkish Airlines has assigned its internal reference number, Case Number **********. The bag contains several essential items, including my wife's laptop and necessary academic materials for her coursework at the ******************************* (***) in *************. As semester deadlines approach, the timely return of this bag is vital for her ********** a U.S. Air Force veteran (E-5, Security Forces, with service in **** and a 10% VA disability rating) and a retired officer of the **** (************** and ************************** I am disheartened by Turkish Airlines' lack of responsiveness in addressing this matter, which stems from their operational oversight.Given the circumstances, I would greatly appreciate the intervention of the Better Business Bureau to assist in expediting the return of our luggage to one of the following locations:Option 1: In-person pickup at ************************************************ (JFK)Option 2: Shipment to my residence at:I am fully prepared to cover reasonable shipping costs and can provide all necessary documentation to facilitate this process.