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Business Profile

Lawn and Garden

Ray Padula Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn and Garden.

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 100ft expanding Ray Padula hose from ******* and used it a few times. It worked well but then after a few uses, the hose split about 20' from the connector. I tried several times to contact Ray Padula online and through the 800 number for was never successful in having anyone return my calls or emails. The hose says it has a 5 yr Warranty but this hose did no even last 5 months.

  • Initial Complaint

    Date:08/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 Hoses from ******** All 3 hoses were manufactured by Ray Padula.The hoses sprung leaks after a few uses.Ray Padula says they offer a lifetime warranty on this hose. They also say they will respond to warranty claims with 48 hours. As yet we have not received a response from them.We would like a refund of our $98.31 spent on these hoses.

    Customer Answer

    Date: 09/05/2022

    Better Business Bureau:

    At this time, I have not been contacted by Ray Padula Inc regarding complaint ID ********.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:08/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have now bought 2 faulty hoses with a 5 year *************** one was purchased 04/22/19 and the end of the hose fell off. I filed a warranty claim and never heard back and contacted them several more times to never here back so i had to buy another 06/14/21 which burst in the middle of the hose in less than a year. I needed this type of hose due to a small narrow garden and my plants were dying. I refiled another warranty from the first hose again and then the second hose to again here nothing. I am feeling very ripped off. Why do they bother with a five year warranty when they wont replace the hose. I noticed that ******* wont ***** their hose any more.

    Customer Answer

    Date: 09/06/2022

    Better Business Bureau:

    At this time, I have not been contacted by Ray Padula Inc regarding complaint ID ********.

    Sincerely,this is the second broken hose from this company and they have not responded to either warranty submission. Their 5 year guarantee is a joke and the blue strech hoses dont even lastly for one summer. Total false advertising.  Not a  happy customer 


    *****************************


  • Initial Complaint

    Date:08/08/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a warranty claim online ( claim number *******) with Ray Padula Company for a defective garden hose. On July 20 2022 l received a quick e-mail response from ****** stating it has been approved and they would ship a replacement hose. Ive never received the hose and Ive sent at least 5 email inquiries and approx 6 voicemail request for a return phone call since no person will answer their customer service number. The product was purchased from Lowes less than a year ago for approx. $60.00. It seems as though they respond quick then ignore you hoping the customer will forget it. Thank You

    Customer Answer

    Date: 09/01/2022

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Ray Padula Inc has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *************************

Ray Padula Inc is NOT a BBB Accredited Business.

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