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Business Profile

Parking Facilities

Park 'N Depart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for Park 'N Depart's headquarters and its corporate-owned locations. To view all corporate locations, see

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Park 'N Depart has 3 locations, listed below.

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    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/29/2022

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company provides parking for LGA. Their site shows one price but when you arrive they charge you twice as much claiming some nonsense fees. They know you are in no position to argue because you have to leave your car and get to your flight. This is a bait and switch scam. Please see the 2 attached charges from ******* ENTERPRISE *** Please see what their website shows as their cost. It shows $20 daily. I was charged $170 for 4 days. Plus when you get there they let you know you have to pay $34 as a deposit and if you're plane is late you don't get money back.

    • Initial Complaint

      Date:08/31/2022

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 10, 2022 I made a reservation to park my car at Park 'N Depart from 8/26/22 at 5:30pm until 8/29/22 at 1 pm. The reservation #******* was made through airportparkingreservation.com website. The total fee was supposed to be $86.93, of which I paid $16.96 during the reservation and $69.97 was due at parking lot.On 8/26/22 I arrived at Park 'N Depart around 5:30 pm and presented the reservation. An attendant told me that I have to pay $10 per day extra because I have a "luxury" car. My car was a 2020 ******** **** E450. It is not SUV or oversized. The reservation details didn't mention extra fees for a regular sized car. So I told that I will pay the extra fees but will leave an appropriate review about their practices. An attendant called a manager and the manager said that he cancelled my reservation and I am not allowed to leave my car here and have to remove it. In addition he was extremely rude and was trying to push me and hit my camera when I attempted to record his words.I had no choice and no time but to park my car at LGA airport at $75 per day. Finally, I paid $225 for the same duration of parking. I want the difference paid by the business because they did not honor my reservation.

    Park 'N Depart is NOT a BBB Accredited Business.

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