Business Profile
Anesthesiologists
North American Partners in Anesthesia L.L.P.Headquarters
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Reviews
This profile includes reviews for North American Partners in Anesthesia L.L.P.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1/5 stars
Average of 23 Customer Reviews
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Review fromMark C
Date: 09/30/2024
1 starMark C
Date: 09/30/2024
NAPA is horrific. I've been dealing with them since June 2023 over a billing issue. EVERY time I called, I informed them I had a $0 Patient Responsibility on my EOB. After 6 months of phone calls - it wasn't until I called them out for breaking their contract with ***** that they LISTENED to me and realized I had a $0 responsibility - after sending me to collections. Their billing agents are terrible, and their supervisors are not helpful. I am afraid to think of what their billing practices are for all elderly patients and those who can't advocate for themselves. This is only the tip of the iceberg for my situation. I am not one to usually leave reviews but I couldn't pass this up for the sake of all the other patients.North American Partners in Anesthesia L.L.P.
Date: 10/03/2024
BBB customer Review case number ****** Account ********* - Cantine North American Partners in Anesthesia received an inquiry regarding a patient that we provided anesthesia services to on 6/14/2023 at **************************************. Our office conducted a full review of the account billing for this patient and below is a summary of our findings.We billed the charges to the patients insurance Aetna. ***** denied the claim advising the service was not covered under the patients benefit plan. We subsequently billed **************************** on behalf of the patient. The insurance processed the claim with an exclusion of $885.56 which we billed to the patient. In deference to the patient, we have adjusted this balance. The patient no longer has a responsibility on this invoice for this date of service. Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel free to contact us if you have any additional questions.Kind regards,Patient *************** of Excellence North American Partners in Anesthesia Office: ************* Fax: *************Review fromRena A
Date: 09/09/2024
1 starRena A
Date: 09/09/2024
Horrific billing practices. They sent the first bill nine months after my husband's surgery. Then over a year after the surgery, they kept sending bills stating we owed money, even after our insurance sent an *** stating we didn't owe NAPA anything. Eighteen months after my husband's surgery, I emailed our insurance EOB's twice, called **** to dispute the bills, and a month later, we received another bill from **** for $242 dollars more than the previous bills. The insurance company could not figure out why **** continued to send us bills, and then sent us a bill for more money. I called NAPA again, and they stated they already received our insurance EOB, yet had no explanation as to why they sent us a bill for the large amount of money. I would give them negative stars if I could.North American Partners in Anesthesia L.L.P.
Date: 09/11/2024
We are unable to locate a patient of ours with the information provided. To further review please provide the following information.Patient's name, date of birth, date of service, facility where services were provided.RegardsReview fromHeatherMor
Date: 08/06/2024
1 starHeatherMor
Date: 08/06/2024
Incredibly shady billing practices to say the least. I owed a sizable bill to NAPA which I had first paid a large chunk of and I then I set up a payment plan over the phone for the rest. They auto deducted two payments out and everything seemed fine. I then received money from my HSA and I turned around and made another large payment on the account using their online portal. When I did this, it informed me my monthly payments would now be lower and asked if I wanted to set up a new payment plan, which I did. I set up the monthly amount, the date in which it was to be auto deducted, and added my bank information. Follow this timeline, I had a payment auto deducted on July 1st (my June payment), paid the lump sum and set up a new payment plan on July 17, my intended next payment date would have been July 30. I check my bank on the 30th and no money came out, and I kept checking. I then decide to log into their online portal to see what the issue is and I am met with a message that Im in collections!!! I call them and talked to 3 different people who had no idea what they were doing and was basically told to pound sand. They claimed the lump sum I paid was a partial payment and that the new payment plan I set up was also cancelled by me on the same day. I can assure you I did NOT cancel it, why would anyone even do that?? They apparently turned my account over to collections on July 30, the date my payment should have been auto deducted!! They said something about my bill being a certain level and bunch of excuses that didnt even make sense and said the collection company would need to be contacted to pull the debt back to them. Now I have to work with a third party company to fix something I didnt break in the first place. Ive never seen a company more trigger happy for collections in my life. Even by their (false) logic, if I had cancelled wouldnt a normal company then bill you for the balance? No emails came in saying there was a problem, no warning at all.North American Partners in Anesthesia L.L.P.
Date: 08/22/2024
M20136067 (******)North American Partners in Anesthesia received a review regarding a patient that we provided anesthesia services to on 1/19/2024 at North ************************ . Our office conducted a full review of the account billing for this patient and below is a summary of our findings.We billed the patients ***************** on behalf of the patient. BCBS processed the claim with a patient responsibility of which we then billed to the patient.The patient created a payment plan. An attempted payment of $199.00 on 6/30/24 was declined which broke the payment plan agreement. Account was then sent to collections. Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel free to contact us if you have any additional questions.Kind regards,Patient ****************** North American Partners in Anesthesia Office: ************* Fax: *************North American Partners in Anesthesia L.L.P.
Date: 08/22/2024
M20136067 (******)North American Partners in Anesthesia received a review regarding a patient that we provided anesthesia services to on 1/19/2024 at North ************************ . Our office conducted a full review of the account billing for this patient and below is a summary of our findings.We billed the patients ***************** on behalf of the patient. BCBS processed the claim with a patient responsibility of which we then billed to the patient.The patient created a payment plan. An attempted payment of $199.00 on 6/30/24 was declined which broke the payment plan agreement. Account was then sent to collections. Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel free to contact us if you have any additional questions.Kind regards,Patient ****************** North American Partners in Anesthesia Office: ************* Fax: *************Review fromDave M
Date: 08/02/2024
1 starDave M
Date: 08/02/2024
I had ACL surgery and ****************** was my anesthesiologist. I didn't choose him but he was nice and happy with his services.However, after the surgery, I continued to receive bills from North American Partners in Anesthesia (NAPA) for his services that were incorrect and significantly higher than what the portion that I owed after insurance. I called their billing department multiple times and kept billing me the incorrect amount. Finally, after 3 months, I received the correct bill.But then a month later, they sent me another bill for an incorrect amount again. I called their billing department and they said they'd fix it but I continued to receive a bill for the incorrect amount. I wish I never used his services and hope no one else has to go through this.North American Partners in Anesthesia L.L.P.
Date: 08/20/2024
M21068326 (Mohla)North American Partners in Anesthesia received a review regarding a patient that we provided anesthesia services to on 3/20/2024 at ***************************** . Our office conducted a full review of the account billing for this patient and below is a summary of our findings.We billed the patients ************************** on behalf of the patient. Cigna Great West processed the claim with a patient responsibility which we then billed to the patient.An internal billing error cause the incorrect balance to be billed to the patient. This has been corrected and the patient will be billed the correct balance.Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel free to contact us if you have any additional questions.Kind regards,Patient ****************** North American Partners in Anesthesia Office: ************* Fax: *************Review fromStefanie C
Date: 08/02/2024
1 starStefanie C
Date: 08/02/2024
Received a bill from NAPA. Was told to contact my insurance company to send over an updated ***. Called my insurance which told me only the company requesting *** can do so, not patient. Called NAPA back and informed them. The lady on the phone magically received the updated *** and said she sees where insurance has covered a portion of the bill and patient responsibility is $0. Was told to give 30 days for them to fix this. That was 7/1 and as of 8/2 I am still receiving the same bill. Called again and was told I still owe money. The lady wanted me to have my insurance email over the *** to which I told her about the previous statement. The lady then put me on hold 3 times while checking. She told me the same thing, that they just received an update *** and to give them ***** days to send to back office to fix the bill. Nothing but lies from these people. I also asked to speak to a supervisor but was never given the opportunity.North American Partners in Anesthesia L.L.P.
Date: 08/19/2024
M21825919 (Campbell)
North American Partners in Anesthesia received a review regarding a patient that we provided anesthesia services to on 6/6/24 at Bon Secours St. Marys Hospital. Our office conducted a full review of the account billing for this patient and below is a summary of our findings.
We billed the patient’s Tricare insurance on behalf of the patient. Tricare processed the claim without a patient responsibility.
Due to an internal billing error, the contractual insurance adjustment was not taken, and the patient was billed in error.
We have applied the contractual adjustment. The patient’s account now reflects a $0.00 balance.
Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel free to contact us if you have any additional questions.
Kind regards,
Patient Financial Services
North American Partners in Anesthesia
Office: (866)306-6007
Fax: (910)766-2016
Review fromNancy J
Date: 07/12/2024
1 starNancy J
Date: 07/12/2024
This business has awful customer service. No matter how many times you call, they lie to you about how long it will take them to process an error on their behalf. However, sending threats of what they may do to you financially for not paying them in a timely manner is an entirely different conversation. Even my insurance company can't make them give me my money back. It's ridiculous! From March to July! But, let me do that to them????North American Partners in Anesthesia L.L.P.
Date: 08/21/2024
We are unable to locate a patient account with the information provided. To help us further facilitate a review, please provide the below information:patient account number (if available)patient date of birth date of service facility where services were provided.kind regardsNorth American Partners in Anesthesia L.L.P.
Date: 08/21/2024
We are unable to locate a patient account with the information provided. To help us further facilitate a review, please provide the below information: patient account number (if available) patient date of birth date of service facility where services were provided. kind regardsReview fromTeresa P
Date: 05/23/2024
1 starTeresa P
Date: 05/23/2024
Been promised refund since Aug 2023. Call every month and get promised by refund will be "expedited to the back office" for my refund and I never get my refund. Finally got a back office manager to call me in March 2024 and he promised me my refund of $264.79 within 3 week and I never received it. They are liars and thieves taking advantage of cancer patients hoping we die before they have to refund us.North American Partners in Anesthesia L.L.P.
Date: 06/10/2024
North American Partners in Anesthesia received an inquiry regarding a patient that we provided anesthesia services to in May of 2023 at *************************. The patient inadvertently overpaid the amount due by $264.79 and is due a refund for this amount.We apologize that the refund has not been processed timely. We have escalted the request .Review fromKayla B
Date: 05/15/2024
1 starKayla B
Date: 05/15/2024
I pre-paid for anesthesia services in the amount of $1,200 that I never received due to the hospital that I was scheduled to have surgery at being closed down. My check was cashed 1/9/24. I called NAPA 1/24/24 requesting a refund of my money after I found out that my surgery was cancelled. I was told it would take up to 60 days for a refund to be approved. I called again 2/13/24 and was told my refund was approved on 2/9/24 and would be sent out 4/8/24. By 4/16/24 I still had not received the refund, so I called again and was told my refund would need to be approved and would take up to 60 days. I explained how it had already been over 60 days and gave them the dates I was given prior to this call about when my refund was approved and when it would be sent out. I was told it would be looked into. I called again 4/30/24 and this time was told that my refund would be expedited and be sent out by the end of that week (5/3/24) and was told to call by the end of the week or beginning of the following week to check. I called again 5/9/24 and was told my refund was approved on 5/1/24 and that the check should have been mailed out shortly after that. I was told if I didn't receive my refund by the end of the week, to call again. I called again 5/13/24 because I still have not received my refund and was not able to talk to anyone. Instead, I had to leave a voicemail and request to have my call returned, which it has not been as of yet. I have talked to numerous people about this situation and each time I am told that my refund has either been approved and will be sent out on a specific day, but I have yet to receive my money. It's been well over the 60 days I have been told it takes to approve and be refunded my money and I keep getting the runaround from NAPA. This is a lot of money that I paid for a service that I never received and all I want is my money back. NAPA keeps dragging their feet, promising me my refund is on the way, but I have yet to see it.North American Partners in Anesthesia L.L.P.
Date: 05/16/2024
North American Partners In Anesthesia received a payment in the amount of $1200.00 for planned services.The services were not provided and therefore, the patient was due a refund. Our records indicate a refund in the amount of $1200.00 was processed on 5/15/24 check #*****. We apologize for the length of time it took to have the refund processed. Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel free to contact me should you need any further information.kind regards,Review fromVivian M
Date: 04/25/2024
1 starVivian M
Date: 04/25/2024
Worst company EVER. If you pay them double, THEY WILL KEEP YOUR MONEY. I was diagnosed with breast cancer in Aug of last year (2023) and had to make some very stressful and quick decisions. As a result, I needed surgery and NAPA was the anesthesia group used. They sent me a bill and I paid it- out of pocket. My insurance then PAID THEM AS WELL, resulting in double payment. Once I realized this, I reached out to them in January 2024 (of course they wont do the moral thing and reach out to me) to ask for a refund. They CONFIRMED that I was due a refund and said i would receive it in ***** days. I called again in March and was given the run around by their customer support. A supervisor said he would escalate the issue so I could GET MY OWN MONEY back. Over a month later- nothing. I just called back today IN APRIL- and received the same treatment. Do NOT use NAPA. They will take your money and keep it. EVEN AFTER THEYVE GOTTEN PAID. Its a shame I have to deal with the stress of cancer AND this. Its awful.North American Partners in Anesthesia L.L.P.
Date: 05/16/2024
North American Partners In Anesthesia, provided anesthesia services to the patient in November 2023. The patient paid for the services. The patient's insurance later processed the claim which resulted in an overpayment.The amount of $2614.47 was refunded on 5/3/24. We apologize for the length of time it took to process the refund.Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families and apologize for any inconvenience this may have caused. Please feel free to contact me should you need any further information.kind regards,Review fromRob C
Date: 04/19/2024
1 starRob C
Date: 04/19/2024
****'s lacks the professionalism and efficiency I would expect from an anesthesiology group.There seems to be a total disconnect or lack of communications within their own organization as correspondences from them have seemed suspect of a many fraud attacks people experience today and have all had different reference numbers creating confusion on how to respond to them.They seem unable to obtain insurance information from the surgery center where my procedure was performed. My insurance company has contacted them three times but they continue to send correspondences saying the insurance information is lacking. To make matters worse, when I try to call them directly I am not able to get through and it seemed like the phones were turned off to incoming calls by 4:30PM even though they claim to be open until 5:00PM.It is unfortunate that I would not have a choice for whom the surgery center is using for the anesthesiology service because I would prefer this group not be involved.North American Partners in Anesthesia L.L.P.
Date: 04/23/2024
Our goal is to provide exceptional patient care and excellent customer service to all of our patients and their families. Please contact our ************************************* at ************ or ******************************** to address any questions or concerns.
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