Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This account is for a virtual mail service box, which has not been virtual at all. The location ********** provided the following: No virtual mail service : 3/21/2022- 8/30/2022 Support Ticket for no scans ($60.00)Notice in less than 7 days of business closure +20 Days of holding mail Additionally due to the short notice of location closing provided our business has suffered a loss of $492 for pre-printed business letterhead, envelopes, mailing labels, and contract documentation. On August 28th you provided the notification that the location transfer would send mail to the new location. Tracking was not provided and the below email reveals that mail still has not transferred after +20 days of just holding mail? The improper mail handling and lack of digital mail service is not only completely unprofessional for a paid service but a violation of the **** Services at Non-Postal Sites (CMRA) agreement and 18 U.S. Code **** - Obstruction of mail.

  Business Response

  Date: 10/12/2022

  Thanks for writing in to us. We appreciate your patience as our **************** team works with your mail center to investigate the situation and address any issues.

  Customer Answer

  Date: 10/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  an acknowledgement of lack of service and A refund has not been issued in a timely manner. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business Response

  Date: 10/26/2022

  Your mail was forwarded to your new location. Your previous mail center consolidated your mail into one package, causing some confusion upon arrival. Our **************** team has contacted your new mail center to open the package and insert each mail item. Your previous mail center has agreed to forward any mail they receive for you in the interim. We apologize for the difficulty you've experienced. Unfortunately, it is inevitable that some of our mail center partners will close. You should have a much better experience going forward. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 10/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Ipostal LLC did not provide a digital mail service which they received payment. A Refund for $60.00 is the resolution.

  The technical support ticket and reason for no service are the responsibility of Ipostal LLC and affiliated locations. (Attached)

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

• Initial Complaint

  Date:09/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/29/22 I purchased a mailing address at ************ for myself and my spouse. US ************** requires a notarized form ****. Having difficulty finding a physical Public Notary willing to notarize the printed out form (iPostal1 puts signatures on one page, but the notarization is on a separate page), I went with the online ipostal1 partner organization ************ to notarize the document. IPostal1 assured in their FAQ that both my wife and I could sign and notarize the document this way. WRONG. ************ only does one single signature per document. Three days after notarization I get an email from iPostal1 telling me to upload my wifes ID. I did that, but despite several uploads, my iPostal1 account only shows docs submitted directly by **********. I went to the local Staples at which I purchased the mailing address, but all they could see at their end was that the account is pending. They would not scan/upload my wifes ID. I filled out a contact us form at ************ explaining the situation (including that their partner organization will not notarize two signatures on one form). They completely ignored the issue and asked me to upload or email pictures of my wifes ID to them. I did both. Again. No response or change in status of my online iPostal1 account. It boggles my mind how BBB can give a company like this an A+ rating.

  Business Response

  Date: 09/23/2022

  Thanks for writing in to us. We apologize for the inconvenience you've experienced while setting up your account. Our **************** has been in touch with you. We have extended your subscription by one month and will provide you with assistance in completing your account setup as quickly as possible. We trust that the steps we are taking will settle this complaint.

  Customer Answer

  Date: 09/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   iPostal1 asked me to make changes to an already notarized form and then resubmitting it  Im no lawyer, but that sounds illegal  I am canceling my account and will look for a more trustworthy business.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business Response

  Date: 10/06/2022

  Our **************** has reviewed your situation and confirmed that your **** form was correct, however, they could not proceed due to lack of valid IDs. We have refunded your subscription. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  Date:08/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We got and ipostal box and they lied about the mailboxes and charge me hundred and fifty dollars. So now am trying to get the po box for monthly because they have my mail. Been trying to reach them for 3 days no one is answering me. Leaving messages and no response. They have my mail and would not let get my mail. Can you please help me . The business name is ipostal LLc.

  Business Response

  Date: 08/31/2022

  Thanks for writing in to us. According to our records, our **************** team has been in contact with you and assisted you over the phone to adjust your plan to the annual Green plan 30. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  Date:08/24/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April, 2022. I used ipostal1 shipping service to ship a product to my Arcadia address by ****** (The product worth $8300). The ***** never delivered the package to me. iPostal1 sent me a email said "they have been experiencing an internal issue with *****" . My package was still hold by ***** and won't release to me because ipostal1's "internal issue" with ******

  Business Response

  Date: 08/31/2022

  Thanks for writing in to us. We appreciate your patience as we investigated this situation. An internal agent was assigned to work with ***** to get the item delivered to you, if possible. Our **************** team can file a claim for your shipment, if you so choose. Because there was no insurance purchased on your item, we would only be able to reimburse you a maximum of $100. We trust that the steps we will take will settle this complaint.

  Customer Answer

  Date: 09/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  the value in my package is more than $8000. I can provide receipt. $100 is not acceptable. And I want to get back my package back. It was hold by ***** solely because 1postal's " internal issue" with *****. 

   

   

   

   

  Sincerely,
  
  ***** ****
  
  
  
  
   
  

  Business Response

  Date: 10/21/2022

  Our **************** has been in touch with you. We understand your frustration. While our team has worked closely with ****** they no longer have the package. Their policy is that they hold the item for 15 days and then dispose of it. The shipment was held by ***** not iPostal1. Since there was no additional insurance purchased for the shipment we are unable to reimburse you the full amount. We are only authorized to provide you with $150.00 over the insurance amount we provide. Our team has offered to mail a check to you. Again, we apologize and have done everything in our power to assist you. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am opening this BBB complaint due to I postals failure to deliver the service that I paid for and their failure to follow up on my complaint.On Aug 19, 2021 I subscribed to iPostals mailbox service. After forwarding my mail and not receiving anything I decided to mail something to myself. That particular letter did not arrive at which point I contacted Ipostal via chat and I attempted to mail myself two more items. Those items did not arrive over the course of a few months.After several calls I was finally able to to get someone through their online chat. After explaining to them that my mail was not arriving and that I needed to cancel and have a refund of the complete service I asked him to verify my address. I was provided a completely different address than what I was provided when I initially signed up. Its my belief that my mail was going to a completely different address... One that I had no knowledge of and was no the address that I was originally given. Because of this I am requesting a full refund of all subscriptions paid from day one because I never received a properly delivered service.The address that I was provided when I initially signed up is:*** **************** ***** ********* ********************** I asked if these addresses change randomly, I was told yes they can, if a location closes, but mine had not been changed.So there was no way I would ever have received my mail or the letters that I mailed myself. I have also just spoke with someone today prior to opening this that confirmed I was given an incorrect address. Due to my account being closed he could not offer a refund, but I stated it was closed due to me being charged and never actually receiving my mail. He offered to escalate it, which I am awaiting prior to submit. No Resolution.Both support reps have acknowledged that I received a different address that what was actually assigned to my account, during the call today, which can be provided by audio. I WANT A FULL REFUND!

  Business Response

  Date: 09/06/2022

  Thanks for writing in to us. We apologize for any inconvenience you've experienced. We are not sure what went wrong with the address, as we provide customers with the address for the location that is in our system. Our **************** team has contacted you and will refund you. We trust that the steps we are taking will settle this claim.

  Customer Answer

  Date: 09/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Thank for your response. I have also replied back to your email. I do see a partial refund has been provided. Thank you. Please provide a shipping confirmation or receipt for the remaining check refund that was mentioned in the support email.  Thank you in advance for working with me to resolve this issue. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 09/12/2022

  We are happy to help in any way that we can. According to our records, one of our **************** representatives has tried to contact you to confirm an address to send the check to. Without that information, he was only able to refund the partial amount you were referring to. Kindly please respond to him with the address to settle the remainder. Thank you.

• Initial Complaint

  Date:08/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying for a digital mailbox service through iPostal1 and they have not been able to deliver on a single request. Their entire business is to receive mail on your behalf and to forward you a scanned copy digitally, but I have run into significant delays on a time-sensitive matter and nobody can help me. It's now nearly a week later and I still do not have any idea what's on the letter. **************** representatives cannot help. They say they will escalate and email me 'when they are able'. The supervisor that handled my escalation just simply parroted what the other rep said and ended our conversation before I had a chance to reply. It's frustrating enough dealing with poor customer service but this company is not even delivering on a service I paid for. I'm simply shocked that there is such a lack of ownership and responsibility at this company. They should not be allowed to charge for their services as they obviously cannot deliver.

  Business Response

  Date: 08/12/2022

  Thanks for writing in to us. We are sorry about the delay in service. Our **************** team has contacted you regarding having your letter forwarded to you, per your request. Your mail center has been contacted as well, to ensure that tasks are completed in a timely manner. We work closely with our mail center partners to ensure that our standards of service and quality are maintained. This does not mitigate the frustration that you experienced. Our team has refunded the last month of your subscription. We trust that the steps we have taken will settle your complaint.

• Initial Complaint

  Date:08/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent several emails, called and stopped by the location to try to resolve this. Instead of ever receiving g a call back or any help they keep billing me every week for packages I picked up weeks ago! I have received several emails stating they are busy and giving me a service ticket but then nothing! They have billed me for more than 400 dollars since I picked packages up.

  Business Response

  Date: 08/09/2022

  Thanks for writing in to us. We are sorry about the incorrect storage charges. We have followed up with your mail center and you should expect a better experience moving forward. We have refunded the 3 storage amounts billed to you. You will see the refund in your account within 5-7 business days. We trust that the steps we have taken will settle this complaint.