Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6-10-25 I signed up for a virtual mailbox through iPostal1 and paid $10 for a month. The website claimed submitting the 1583 was an easy process, however made NO mention of it requiring a specific service (Proof Online Notary) when signing up. I decided to notarize through another agency and completed it that way. However, it was never stated that I needed to notarize through only Proof and I only found out when I talked to an agent. I ordered a package valued at $40 USD and it was delivered to the Staples location, where they claimed my mailbox was not appearing in their system, even though I had opened the mailbox and am paying for it. Since I cannot file my 1583 through Proof, a requirement not disclosed when signing up, I can not receive the service I am paying for. they claim that I can use my University ID to notarize which all services allow, except for Proof. I attempted to notarize, using the University ID which ********************** claimed was allowed, but when accessing the Proof platform it was not allowed. I have attempted to contact support but do not receive a resolution on the issue as they tell me I need to notarize through Proof, but since they don't let me use my University ID I can not do that. I signed up knowing I had the proper identification for 1583, but since iPostal1 hides that they require notarization through Proof I cannot receive the services I am paying for. I placed an order for a package valued at $40, before I found out that my notarization through another service wouldn't fulfill the requirement- once again not stated when signing up. Now the package is being held and I cannot recieve it.The package is my property, so I need a reimbursement for the value of it ($40) as well as the cost of the subscription, IF they will not accept my 1583 filed through another service OR allow Staples to release my package. It is deceptive to hide the service required to notarize 1583 before signing up, so it should be clearly stated on their website.

  Business Response

  Date: 06/23/2025

  Thanks for writing in to us. Our Customer Service team has been in contact with you. Our team will work with you to complete your documents and approve your account. As a courtesy, your mail center will hold on to your package, instead of returning to sender, until your account is approved. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 07/07/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

   

  
  

  ***** ***** ******** *****************************
  ***** ********* **** ** **** **** **
  *** ***** ********** ****************************
  ******** **** ********* ******* ** ****** ****

   

  To whom this may concern,

   

  Regarding Case #******** 

   

  Reason to reopen this case:

   

  Company support team contacted me and told me to notarize with a different online service. I got a new form notarized and spent an additional 25 dollars on it, they took over a week to "verify" the new form and they rejected the new 1583 form for a reason never stated as a requirement. If I get my 1583 form notarized successfully and officially by a notary then I should be able to receive my package, they have no right to add more steps. They requested I spend ANOTHER 25 dollars to notarize again which i will not be doing. I have been robbed of my money and they want more from me.

   

  Please reopen the case, I am not satisfied the the resolution offered by the company.

   

  Thank you, 

  ***** ********

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ***** ********
  
  
  
  
  
  
  
  
  
   
  

  Business Response

  Date: 07/10/2025

  After reviewing your recent communications, we have determined that your conduct—including the use of foul language—violates our Terms of Service. As a result, your account has been closed, and you will not be eligible to sign up with iPostal1 in the future. We take the safety and professionalism of our platform seriously and appreciate your understanding. We wish you the best moving forward.

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started my LLC, ****** ********* April 20, 2025. I had my business address registered with Ipostal1. Since then, I have received 6 pieces of mail, including business credit and banking cards and information. I have requested this sensitive information to be sent to my address at least 4 times. I have contacted *******'s customer service and still no one has sent my mail nor even follow up with the SERVERAL "tickets" that were supposedly opened. I'm no attorney but I'm pretty sure the interference of mail is a FERDERAL OFFENSE. At this time, I strongly feel I have been scammed, and my business's information has been comprimised.

  Business Response

  Date: 06/19/2025

  Thanks for writing in to us. One of our Customer Service representatives has been in contact with you. We are working with your mail center to ensure your item is shipped out. Following this, our team will work with you to complete whichever step you choose - whether that is staying at your current location and working with them to improve the quality of experience, moving to a different location, or closing your account. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 06/27/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

   

  
  

   

  This has NOT been resolved. I still have NOT received my mail, including Bank checking and credit cards. 

  
  

  ********************************* 

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ******** ****
  
  
  
  
  
  
  
  
  
   
  

  Customer Answer

  Date: 07/07/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been I have 

   

  
  

   I have yet to receive my mail. I was charged for shipping 2 weeks ago. I never received my mail, which included bank account cards and information as well as a personal credit card. There is an active investigation with ** **** police department. 

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ******** ****
   
  
  
  
  
  
  
  
   
  

  Business Response

  Date: 07/07/2025

  Our team has confirmed that your item was shipped as of 6/19 **** 1st class (no tracking). Your item could still be in transit. We recommend that you reach out directly to ****. Once an item is handed off to a carrier, only the carrier, in this case ****, will have information regarding the item. Per your request, your account has been canceled and your last renewal charge has been refunded to your account. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  Date:06/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid to have 4 pieces of mail from the IPOSTAL Location of ********************************************************************************************* delivered to my home and handed to a resident. at my home. I paid the service charge. The mail was " picked up" by an UBER driver and never delivered. The driver did not come to my development as the gate would have called me. The driver in essence stole US Mail . I have contacted ******* and have been advised they contacted **** and will let me know if they learn anything. I called the local store as well. They passed the problem off to the IPOSTAL customer service. This is outrageous that a stranger can go take mail to deliver and drive off with it. My understanding is it is a crime to steal other people's mail. I want to know where my 4 business letters are and especially the letter from the Department of Corporations. . I need help getting my mail.

  Business Response

  Date: 06/09/2025

  Thanks for writing in to us. Our **************** has been in contact with you. We have refunded you $16.99 for the delivery fee that you were charged for. Additionally, we have worked with both **** and your mail center to address this instance so as to prevent it from reoccurring. Please allow 5-7 business days for any refunds to be reflected on your account. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 06/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  While I respect the refund which should be automatic, I still did not receive my mail nor learn what happened to it . I do not like my mail being in the bands of an unknown individual who could utilize my personal information in the future . So, to that end, no I did not feel satisfies but **** will not provide the information to IPOSTAL so what choice do I have. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *****
  
  
  
  
   
  

  Business Response

  Date: 06/12/2025

  Thanks for writing in to us. Our **************** has been in contact with you. We have refunded you $16.99 for the delivery fee that you were charged for. Additionally, we have worked with both **** and your mail center to address this instance so as to prevent it from reoccurring. Please allow 5-7 business days for any refunds to be reflected on your account. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 06/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *****
  
  
  
  
   
  

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear iPostal1 Customer Support,I am writing to formally file a complaint regarding my recent experience with your service. I have been a satisfied iPostal1 customer until now, but my recent interaction with your customer support team has been deeply frustrating, unprofessional, and unacceptable.Over the past few weeks, I have attempted to transfer my mailbox, and was instructed to complete and submit Form 1583. I followed the instructions provided by your team via email, including your assurance that I could have the form notarized externally and upload it.I did exactly that submitted the completed form via email but was told it contained errors. Despite going back and forth in over ten emails, not once was I told that external notarization was not accepted. When I corrected the form based on your teams feedback and resubmitted it, I was then informed that the form was rejected due to being notarized outside your platform. This requirement was never communicated at any stage during our ***************** addition:Your team failed to provide clear or complete instructions on how to properly complete and submit Form 1583.There was zero accountability for the misinformation I received.After pointing out this inconsistency, my follow-up emails have been ignored. Ive sent four additional emails with no response. As a result of this breakdown in communication and poor customer service, my mailbox was cancelled. I am extremely disappointed. I followed your teams guidance and was misled repeatedly. The lack of phone support and inability to speak with a live agent further compounded the issue.I am formally requesting:1. A full review of the mishandling of my case.2. Reinstatement or transfer of my mailbox with no additional fees.Thank You

  Business Response

  Date: 06/09/2025

  Thanks for writing in to us. Our **************** has been in contact with you. Weve provided clear, detailed instructions to assist you in submitting the documentation required in order for your mailbox to be approved to receive mail, and we have also offered to assist you via phone call if that is easier for you. Kindly respond at your earliest convenience.

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered ipostal service, and was under the impression that it worked like a PO Box, but kept encountering problems accessing the account, getting mail, etc. it turned out that there was an additional step that was not obvious. It came via email and was in my junk folder and the set up was simply not clear. Even the customer service *** reiterated that it may not be clear during registration. Anyway, I was never able to actually use the service and would like a full refund. Thank you.

  Business Response

  Date: 05/30/2025

  Thanks for writing in to us. Our **************** has been in contact with you. Weve canceled your account, so that there will be no further attempts to bill you. Weve refunded you $9.99 for each of your two monthly subscription fees. Please allow 5-7 business days for any refunds to be reflected on your account. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in October 2024, I was looking for a postal box and I found iPostal1. I considered using their services and they explained the process to me. My husband and I fully cooperated with them and their business protocol which included video notary. After the third day my husband and I decided this was not a fit for us and we went with another company. Since November 2024, iPostal1 has been going in to my bank account and charging ***** each month. I called them and told them it is now fraud because these monthly charges from my bank are UNAUTHORIZED. I never gave them permission to continue debiting my account. When I finally spoke with them, they told me they don't give refunds. I am NOT your customer so it is not considered a refund. It is fraud. I am speaking with my bank to charge back the amount of $119.94. They have every excuse why they cannot return the money that they so dishonestly took from my bank account. I'm sure doing business this way has got to be very lucrative for them but it is illegal plain and simple. I will be reaching out to the ************************* also to reach a resolution and prevent this from happening to anyone else. They offered ***** as a "one time courtesy" What courtesy? They stole from me. I was never their customer. I never completed the assessment. We discontinued the service and they continued to steal from us.

  Business Response

  Date: 05/20/2025

  Thanks for writing in to us. Our **************** team has been in contact with you. The **** requires the Form 1583 be completed, notarized and filed with proper IDs in order for the mail center to accept mail on your behalf. If they are not completed, you will still be able to use the address for your business without the mail function. That is why your account was charged. As a courtesy, we have refunded you the full subscription amount in the requested format. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last night May 6 2025 I requested to consolidate and ship two items. The price was not yet confirmed when selecting 10 day shipping, it said 'N/A'. I was expecting to be told the price before proceeding with the completion of order and shipment. Yet, today May 7th 2025, I just got a tracking number for a $97.07 shipment. I received that email at 12:22PM. I sent an email and a chat simultaneously at 12:24 to cancel this order immediately as I didn't authorized a $97.07 payment! I was told a support ticket was sent to the mail center via chat. And I received a reply to my email at 4:36 PM saying I requested that they ship immediately and did not ask for a quote. Never have I ask to ship immediately an order for which I was unaware of the price. And also, they were no options to ask for a quote for the consolidation and shipment. I checked my bank account and they charged my debit card $97.07 and 3.90$ without my consent! There's a link in that email to check my invoice but when I click on it, there is no invoice.

  Business Response

  Date: 05/20/2025

  Thanks for writing in to us. Our **************** team has been in contact with you and your mail center. We always show the price of a shipment except when the customer requests, as you did, a one-step consolidate and ship task, as the price cannot be determined until after the multiple items to be consolidated are re-packaged, weighed and measured. You have been refunded the amount of the shipment and should this reflected on your account within 5-7 business days. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used to rent two I postal mailboxes from my postal however one store mailbox in **************** close my box down without my permission. I had 8 months left that I was charged for already and when contacting ******* customer service they told me that they would credit my other box in **** at ******* on ********* road for the eight months owed me. This was not done last year they told me they would do it this year however they did not instead they charged my card $99 without my knowledge. They still owe me this 8 months credit they need to reverse the charges on my credit card that they stole.

  Business Response

  Date: 05/08/2025

  Thanks for writing in to us. Our **************** has been in contact with you. Weve refunded you $69.03 for the unused portion of your subscription for your previous mailbox located in ****************, **, as we are unable to apply this amount as a credit to your current mailbox. Please allow 5-7 business days for any refunds to be reflected on your account. We trust that the steps we have taken will settle this complaint.

• Initial Complaint

  Date:05/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a mailbox with ipostal1, mailbox #****. I have requested my mail be consolidated and shipped to me, as per the services provided by the virtual mailing service. My requests to send my mail are being ignored, and despite reaching out to customer service on 3 occasions (2 chat and one email) my request is still being ignored. I just want my mail and I want to close this mailbox. I am prohibited from closing the box while it still contains mail, and since they are ignoring my shipping requests I cannot close the box. I am totally held hostage to the companies refusal to send out my mail, and I have no other idea what to do that to ask for assistance from the BBB.

  Business Response

  Date: 05/08/2025

  Thanks for writing in to us. Our **************** has been in contact with you, and we have attempted to reach out via phone call. Weve followed-up via email to explain that, while youve canceled your mailbox at the Staples location, the ****** balance loaded onto your account has remained in the balance, as these funds can still be applied to your second mailbox, which is still open. We trust that the steps we have taken will settle this complaint.

  Customer Answer

  Date: 05/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ******
  
  
  
   
  
  

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had issues with confirmation information needed and asked to be cancelled and refunded last year. For the charge of *****. I was just billed this month for another full year. I am not interested in the service any longer it was not something I was able to obtain due to lack of proof of identity and no longer in need **** was able to find another source. I also reviewed my account and noticed I was never cancelled or refunded. I want both years refunded please. I never used the service. I have tried several times to speak to an agent and continue to receive messages stating the wait time is longer than expected and ten timing out and sending a ticket request closure email. I was able to receive a email back on the last attempt stating they closed the account and refunded ***** However that is only half of the refund. Again the service was never setup to use due to qualifying information requested was unobtainable.

  Business Response

  Date: 05/08/2025

  Thanks for writing in to us. Our **************** has been in contact with you. Weve emailed you and attempted to call you twice. As requested, your account with us has been canceled, and you have been refunded $99 for your recent yearly subscription renewal fee. Please allow 5-7 business days for any refunds to be reflected on your account. Kindly respond at your earliest convenience.