Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought several appliances for our home and submitted information for rebates to ****. We were eventually told that we were due $600 and that it would be in the form of a gift card. We were asked if we wanted this card to be delivered electronically or by mail and I opted for mail. After six months I emailed them to inquire about the card and was told it had been mailed five months prior. They gave me a phone number to call about the card but that company told me that without a tracking number they couldnt help me. NECO never provided me with this and when I emailed them requesting it they said that since the card was paid they no longer had access to the tracking number. I am still owed $600 which I now expect will never be paid.

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding NECO Alliance LLC has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/29/25 uploaded proof of purchase model # and ser.# 0 balance due submitted within alloted time frame denied my ****** rebate as advertised.

  Business Response

  Date: 05/08/2025

  Good morning,
  
  The customer's submission failed to meet a few conditions of the rebate, the primary one being that the units were purchased in January 2025 and the rebate was for purchases made between March 1st 2025 and April 30th 2025.  As such, the claim was declined for not meeting the primary requirements of the rebate, and the claim status tracker was updated to indicate this.  Had the reason been different, such as an invalid serial number that can be updated or corrected, an 'On Hold' alert would have been sent to the customer so that the claim can be corrected.  As this purchase did not qualify at all and could not be corrected (invoice date outside of promotional period), it was rightfully declined for not meeting the rebate requirements as listed on the rebate form. However, we have contacted the customer, reviewed the claim with him, and explained the errors in the submission.  This has been resolved with him (conversation history attached), so no further action required. Thank you.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 ************* from ****************** appliances, who explained to me that their buyer would be providing a rebate. I purchased 3 eligible appliances and I was eligible for a refund. I was given a website. www. ********************* and provided the appropriate receipt/serial #'s etc. I had to enter the info about 4 times bc their website kept spinning and finally I got a screen with 2 rebates listed. One for $63 and one for $200. I entered my info and figured I would call and question (perhaps one of my appliances wasnt eligible or something).I sent and email and they verified one of the applicances and said that I could call.When I called - I was told "sorry only one eligible rebate per HH. We sent you the $63 rebate". I explained that that was what came up on the screen and it was their mistake. I have the initial GC which I suspect they could cancel or I could return.Initially, when I called they put me on hold for quite a while. When the *** calmly explained that I could not receive the $400 rebate I was promised, I got angry. I asked to speak to his manager. He said that the manager would tell me the same thing. He told me to calm down. and then he said he's closed the case and hung up.

  Business Response

  Date: 05/08/2025

  Good morning,
  
  We have been unable to reach the customer.  We've tried both the phone number provided *************), as well as the email address ********************** but have been unsuccessful in connecting with the customer.  Should the customer reach back out to you please have them confirm their email address ********************** and if correct, to check for communication from us (email history attached).  Although we've closed the case for now, the case will be reopened should she respond to the email, at which point we can work with her to address her concerns. No further action required at this time. Thank you.

• Initial Complaint

  Date:04/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a NECO Alliance Reward Mastercard as a rebate. No one accepts it so I cannot use it.

  Business Response

  Date: 04/28/2025

  Hi *****,

  We are sorry to hear that you are having issues using with your NECO Reward Mastercard.  As your NECO Reward Mastercard is accepted everywhere Mastercard is accepted, we will need more information to determine the issue exactly.  As a result, we will contact you directly to request some additional details needed to assist in this investigating and resolution for you.

  Thank you,

  NECO Rewards Customer Support

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Same as many complaints before cards issued for rebates have expired with a very short expiration date these rebates were fully a decision making factor in the appliances we ordered and such a disappointment that so many have had the same issue with cards expiring before they get a chance to use. Expiration date needs to be extended as many consumers have no access to the funds. In my case - $400 worth of money that was issued to me because of the HUGE amount of money I spent on the appliances. I have no access to these funds and its feeling like they are dangling a carrot in front and then yanking it away. We have been eyeballs deep in the construction process and are just now having the opportunity to shop for our new home using these cards and its 30 days expired. Absolutely ridiculous that they claim a new card cant be issued. Im sorry for everyone who is experiencing the same disappointment.

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ****
  
  
  
   
  
  

• Initial Complaint

  Date:04/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an appliance set from Gherhards appliance and came with a rebate issued through NECO Alliance The **** card I received (through email with **** is registered but card is invalid - it will not work and I have been unable to reach them. SO as of now I am out 400$. I am just trying to get my rebate money as I was issued an invalid card.

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* **********
  
  
  
   
  
  

• Initial Complaint

  Date:11/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was owed a rebate of $400 for purchasing 5 Frigidaire appliances on 7/18/24. I finally received the Mastercard Debit Card on 9/24/24. I tried to use it at two different online stores and the card is invalid. I contacted NECO Alliance Rebates, they have not responded. The *********** call number is actually ****** Internet.?!

  Customer Answer

  Date: 11/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ******
  
  
  
   
  
  

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, have purchased at ******** appliance store in ******* Pa 5 items, dishwasher microwave and range oven, Whirlpool washer and dryer. The set of 3 GE had a rebate from Neco of $300 and 2 Whirlpool $100. I got only $100 for the washer and dryer and even after sending so many emails to NECO rebates and the Malvern store I cant have my rebates back, and have sent the claims to **** and the original sale receipt from the store. Very sad and frustrating

  Customer Answer

  Date: 11/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ******
  
  
  
   
  
  

• Initial Complaint

  Date:10/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hi, i have 2 ***** mastercard debit reward cards that expired i june 2024. i had absolutely no idea that there was an expiration date for these as i never look on the back of the card & just hand them to the cashier. I have $100 left on one card & $16 left on another. I have called card services phone numbers i have been given numerous times and have been transferred from one number to the next not getting any of them to help me. i am reaching out to necco for help. please help me to get the balance on my card renewed. the total is right around ****** my debit rewards card numbers are:******************* and *******************

  Business Response

  Date: 11/12/2024

  We've connected with the customer and have resolved the issue - the customer has confirmed resolution. Thank you.

• Initial Complaint

  Date:09/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a washer and dryer from a local appliance store, both of which were installed in February 2024. The local appliance store offered a $300 rebate through this NECO Alliance company for this purchase (the rebate being available upon the installation of the appliances), without which I would not have made the purchase. I applied for the rebate prior to the 3/5/24 deadline properly, as instructed, and received an email on 2/5/24 with subject "Redeem and use your Neco Alliance Rebates Prepaid Card today!" Right under the "You've Received a Virtual Prepaid Card $200.00"(was supposed to be $300, but will let that go) was a picture of a card that is shown to expire 12/26. I has assumed it was safe to assume this card right in this email was the real card; however, it was a fake "sample" card (with no such "sample" designation and in my view extremely misleading at best), with the real card requiring digging into their site and expiring within 6 months of receipt. By the time I wanted to use the reward (about 7 months after receipt) the card was expired and worthless. Image is attached - in my view this email with what I now understand is a "sample" card (with no markings designating it as such) is downright deceptive at best and potentially intentionally misleading. I request this card to be re-issued given this extremely deceptive messaging.

  Customer Answer

  Date: 10/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **