Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 12, 2025, I, ***** *****, was contacted by Horizon Business Funding regarding a short-term loan. I received an application along with all necessary documentation for signature, after which the approval process would commence. Subsequently, I was informed that, to proceed with funding, I would need to provide information on two specific customersdetails requested by ***** from their underwriting teamwho assured me these individuals would not be contacted.Uncomfortable with this request, I responded by declining to provide the information and requested cancellation of the application via email. Despite this, I did not receive a response, and on the following day, $9,370.00 was deposited into my account from LCF, the lender associated with Horizon Business Funding. I was then notified that the outstanding balance was $14,990.00, to be repaid over 50 days through daily payments of $299.80.Six payments were withdrawn before I issued a stop ACH order, as I had not agreed to proceed with the loan. Subsequently, *** filed a lien for $22,657.53 and informed one of my customers to remit payments directly to them rather than to me. I believe these actions are improper, and I have provided documentation showing my cancellation prior to the receipt of funds. I respectfully request that this matterincluding the release of the lienbe reviewed and resolved promptly.

  Customer Answer

  Date: 07/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** **********
  
  
  
   
  
  

• Initial Complaint

  Date:06/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was a *** loan. The loans has been paid in full. The company continues to take payments. They sent me a payment record with omitted payments to try to justify them still taking money from my account. The company has threatened to charge me a 2500 fee if I place a stop payment for payments that are not owed to them. I also submitted a auto debit revocation that they have completely ignored.

  Business Response

  Date: 07/02/2025

  We have resolved this matter with the merchant directly.  We strive to make every interaction with LCF a positive one.  If Merchant has further questions or concerns, they may contact LCF at *********************************************

• Initial Complaint

  Date:02/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  am filing a complaint against LCF Group due to their continued unauthorized withdrawal of funds from my business bank account, despite my business, ***********************, permanently closing as of February 1, 2025. Their actions have caused me financial harm, including over $900 in overdraft fees, and they are now threatening additional daily fees for failed withdrawal attempts on an account with no incoming ********** business had taken out a merchant cash advance with LCF Group. In early 2025, I received sudden notice that the building where my business operated had been sold to new owners, effectively terminating my lease. Upon learning this, I contacted LCF Group to inform them that my business would be permanently closing by February 1, 2025.LCF Group asked if I could immediately pay off the remaining balance in full. I informed them that I was unable to do so but was willing to set up a structured payment arrangement. They did not respond for several days, but continued withdrawing payments from my account.After struggling to get a response, I sent a letter revoking authorization for LCF Group to withdraw funds from my account. they informed me that they had placed a three-day hold while they determined their next steps. I contacted them again to ensure withdrawals would not resume, as my business was permanently closed and had no revenue. LCF Group then requested proof of closure, which I provided. *** continued withdrawing funds, overdrafting my account multiple times. When I followed up, they requested month-to-date bank statementswhich my bank does not provide just four days into the new month.Since they had previously accepted screenshots of my account balance, I provided screenshots clearly showing my account was overdrawn by $3,000 and had no incoming revenue. This time, they refused to accept the screenshots, insisting on a PDF statement, which I am unable to obtain.*** has continued attempting to withdraw funds

  Business Response

  Date: 02/18/2025

  We are actively working with you to come to an amicable resolution for both parties and will continue to remain in direct communication regarding this matter.

• Initial Complaint

  Date:01/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Last Chance Funding regarding unethical and misleading practices with my merchant cash advance account. On January 9, 2025, I was contacted and told that my payment for that day did not go through. When I asked why withdrawals were still being made from my account, I was informed I owed a final balance. I offered to pay off the remaining advance early and requested a total payoff amount. I was quoted $602.18 but was told the payment had to be made via wire transfer and could not be paid online. I was also told this amount did not include payments for January 8 and January 9. To ensure accuracy, I asked for confirmation of the exact payoff amount. The next day, another representative confirmed via email that the amount owed was $602.18 and provided wire instructions. I wired the full amount and sent proof of payment to Last Chance Funding. The following week, withdrawals from my account continued. I emailed the company for an explanation and requested acknowledgment of the wire transfer but received no response. On January 20, 2025, I was contacted by Last Chance Funding and told that my account was now in default and I owed $2,400 to settle it. When I inquired why the account was in default despite my full payoff, I was told there was no record of my payment, even though my bank confirmed the wire transfer was completed. I sent multiple emails and received no response. When I called, I was told my account was in default but no one could explain why. I was then pressured to borrow more money in exchange for the $2,400 settlement being forgiven. I was also warned that their records were accurate and that if I stopped payments, I would face legal action.

  Business Response

  Date: 02/03/2025

  ****
  Thank you for bringing this to our attention. Someone from our customer service team will be in contact with you shortly.

• Initial Complaint

  Date:01/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally address an ongoing issue regarding LCF group incorrect reporting of my account status. It has come to my attention that the LCF Group is stating that I had a loan with their organization and that I am delinquent on said loan. I would like to clarify that I have never had any business dealings, nor entered into any loan agreement, with the LCF Group.Despite my repeated requests for verification of this loan, including requests for a letter confirming that no loan was ever issued to me, I continue to receive responses from their legal team directing me to a third party. The third party, however, has confirmed they have no control over what LCF Group states and cannot provide the documentation I am asking for. This response is completely unsatisfactory and leaves me in an impossible position, as I have no way of resolving this erroneous information.I must emphasize that their continued failure to provide clear documentation or acknowledgment that no loan exists in my name is in violation of consumer protection laws. I am requesting that LCF Group immediately provide me with a formal letter stating that I never took out a loan with your organization, and that I am not delinquent on any loan account with you.

  Customer Answer

  Date: 02/02/2025

  At this time, I have been contacted directly by The LCF Group Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

  They are unwilling and unable to provide me for the information I am asking for. They are not able to provide any proof to me to show I applied for any lending with them in 2022

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ***** *****

  Business Response

  Date: 02/03/2025

  ******
  As per our records, you are not a customer of **********************.

  Business Response

  Date: 02/25/2025

  Our previous response has addressed the concerns brought forth, and we have nothing further to add.
  

  Customer Answer

  Date: 02/25/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:
  

  
  

  The business can’t give me any proof showing that i applied for a loan with them .they have a negative remark about my business on a 3rd party website yet they won’t provide any proof that i applied for lending . I have no business with this company 

  
  

   

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ***** *****
  
  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I was paying then they took out a maintenance fee that I was not aware of so I stopped payment. Now they say I owe then over ***** when I already paid ***** and should have been paid off.

  Business Response

  Date: 08/30/2024

  Thank you for choosing The LCF Group for your business funding needs. We appreciate you communicating with our team
  so that we were able to come to a resolution and settle your account. Please email us at ********************************** if you
  have any further questions or need additional funding in the future.
  
  

• Initial Complaint

  Date:07/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! I have had a loan with this business. We both agreed to $75 per week (I have been making my payment consistently for the past couple of weeks, screenshots attached)I wake up this morning to figure out they used my routing and accounting number (not sure how they got this information) and they took out $99. This is completely illegal. Again, as of today my payments are up to date so there is no reason to take anymore money out my account.I am requesting a refund immediately

  Business Response

  Date: 07/29/2024

  Thank you for choosing The LCF Group for your business funding needs. To clarify, you have a merchant cash advance (aka revenue-based funding)with The LCF Group, which is not a loan. Per the agreement, you are to make weekly payments to LCF. However, payments have not been made consistently.Please see page 11 of the contract (which we have included with this response for your convenience and blocked out any sensitive information). This is where you provided your bank routing and account numbers to us and also agreed that we can withdraw payments from your business bank account to keep your LCF account in good standing. We have been trying to contact you to work out a resolution as we are here to support you and your business. Please contact your account manager to discuss this matter. And again, thank you for selecting LCF for your business funding.

• Initial Complaint

  Date:06/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 04/29/2024 UCC File No.: ************* was placed upon Global Aerospace Technology. We have not entered any agreement with THE LCF GROUP, ****** LAKE SUCCESS, ** Contacted on 5/6/24 and 6/4/24 with no response from THE LCF GROUP, ****** ************, **

  Business Response

  Date: 06/18/2024

  We assure you that we would like to assist you regarding this matter and apologize for any delay in replying as we were researching the situation thoroughly.*******************************, the owner of ************************************** DBA **** Cleaning Restoration, took funding from The LCF Group on 4/03/2024 and 4/25/2024. Global Aerospace Technology is listed as a guarantor for her business. She claims in signing the security agreement, that they were authorized to sign on behalf of The Global Aerospace entity. If you feel that this was improper, we will require a police report to be filed and a copy provided to us. Upon receipt of the police report, we will remove the entity from the agreement and request the *** to be removed. Please feel free to email *********************************** for any questions or concerns regarding this matter.                      
  

• Initial Complaint

  Date:05/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've emailed, and they agree to a restructure on the loan amount and don't follow through. I don't want a lawsuit, I need help communicating with them. I just want to set up a new payment amount.

  Business Response

  Date: 06/11/2024

  We appreciate your business and want to assure you that The LCF Group is here to address any concerns regarding your account. Our team has tried contacting you four times since May 1, with the last time being June 11, to come to an agreement to settle your account. However, we have not heard back or received an email from you. We support small businesses and offer solutions in times of hardship to keep our customers in good standing. Please contact us at ********************************** so that we can resolve this matter.

• Initial Complaint

  Date:04/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  And UCC lien was placed on my cash app account that was created by my former employer. I have attempted to verify that this account does not belong to my employer, and it in fact belongs to me, an individual. I contacted LCF and spoke with the collections manager, ******, who is very rude and condescending. I was asking questions in order to gain clarity, and she was very short, as if she didnt want to be bothered. There was no empathy whatsoever. I didnt sign the paperwork nor did I receive any money from this company. I again explained the situation that my former employer created the account, and that she has no association with the account. After expressing my displeasure with ******* tone, she ended the call. Im currently seeking the assistance of an attorney If I am unable to resolve this issue.

  Business Response

  Date: 05/14/2024

  We apologize for the frustration you must have regarding this issue. Based on our communication, we understand that you have used your former employers Cash App for the business and now the account is locked up.
  
  We have informed your former employer that we would not have been able to lock up her personal account, and that the account is attached to the business. Therefore, to release the account back to her, we must come to an agreement.
  
  Our ********************** has tried contacting you. Please email us at ********************************** to resolve this matter quickly.