Business Profile

Airlines

Air France

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Complaints

This profile includes complaints for Air France's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

653 total complaints in the last 3 years.
163 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/01/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Booked Air France tickets through Expedia.com on 1 March 2020. 2 people:Original ** ticket numbers ************* & ************* ** Re-issued ticket numbers: *** *** *** **** & *** *** *** **** Departure ******* ** 24 Dec 2020 to ****** ****** Return ****** ****** to ******* ** 1 Jan 2021 Two people. Amount of **$1668.80 for amount of money Flight and trip never happened due to Europe shutdown to all international travel because of COVID-19. Since then, it has been a total pain to get my money back, or even able to use what airline credit I have with Air France. It has taken nearly two years to migrate the maze between the myriad companies as to who owes me the money. I have filed a claim with Expedia.com --> denied and pointed me to Air France I talked with ***** Airlines, as ** pointed me there--> ***** pointed me to Air France Air France Claim Number C-******** filed 3 months ago in July 2022. Declined in October 2022 with Air France pointing me to *****. ***** cannot see the tickets in their system, and ****????? ticket numbers are Air France ticket numbers.***** claims it should be Air France that resolves my issue as they issued the ticket. Expedia likewise has said similar. As this point I want me **$1668.80 back, or credit...if Air France issues me credit, I want it in writing, and I also want clear instructions on how to claim it. Previous instances have resulted with Air France ticket agents not understanding how to apply the credit. I would have used it in 2021 or 2022 if the ** agents knew how to do it.
Business Response
Date: 11/16/2022
Dear BBB,

We regret to learn about the inconveniences ************ describes in his claim #********.
Having investigated the passengers claim, I can confirm that I have issued two electronic travel vouchers valued at the total ticket price, which are valid for 12 months from the date of issue. The details of this have been sent to him.
Yours sincerely,

***********************************
Air France Customer Care
Customer Answer
Date: 11/16/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*******************
Initial Complaint
Date:10/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 16, 2022, I filed a claim with Air France. The claim was for a damaged luggage and lost items (Claim Number *********). The incident took place during my trip from ***** to ******, ****. After a couple of months, Air France contacted me to ask for a police report. I responded to them that I didn't file one because I was in a foreign country and I didn't see it as a requirement from Air France to file a claim for missing items. I contacted our local police department and they told me that I can't file a police report in my home town because the incident didn't happen here . I relayed the information to Air France and here is their response:Please allow me to inform you that the airline is not liable for stolen valuable items such as cash, jewelry, iPhones, gadgets, etc. However, we suggest passengers keep such valuable items in person. Please note that these items are considered fragile items, and you should always ask our staff to provide you a sticker of a fragile thing. If a sticker of a delicate item is pasted on the bag, it is handled with care.In accordance with the General Conditions of Carriage, I regret to inform you that we cannot agree to compensate for the stolen items.I replied to the customer service agent to ask where are the General Conditions of Carriage that he is referring to as they weren't communicated or made available to me and also what is the decision of the damaged bag. Since then, they haven't responded to my email.
Customer Answer
Date: 11/25/2022
Better Business Bureau:

At this time, I have not been contacted by Air France regarding complaint ID ********.

Sincerely,

****** ****
Business Response
Date: 12/28/2022
Dear BBB,

We regret to learn about the alleged pilferage of valuables described by ****** ******* **** in relation to case ***********
Having revised the claim already handled under file ********** we maintain our position as per our responses copied below.

Yours sincerely,

****** ********* / Customer Engagement Specialist
Air France KLM Customer Care Assistant
Customer Answer
Date: 01/03/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]

Hello,

Thank you sharing the business' response. They keep referring to a "General Conditions of Carriage" where they suggest passengers to keep such valuable items in person. That information was never communicated to me as a passenger, it is not listed on their website and on the terms and conditions when the ticket was purchased. At the beginning of the claim, they asked for a police report to process it. I told them that when I was filing the claim online, it didn't mention any need to provide a police report. If it was mentioned that I needed a police report, I could have filed one when I was in Mali before leaving the country. After I gave them that response, they started referring to "General Conditions of Carriage" which seems inexistent. I want to know where the "General Conditions of Carriage" is listed before I escalate the issue with the appropriate authority. In addition, the claim was for lost items and a damaged luggage. Can they tell me what is the final decision on the damaged luggage?

Thank you,

******

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** ****
Business Response
Date: 01/31/2023
Dear BBB,

Please see the reply we sent to the passenger.

US BBB 18338719 - BKOAF23268 -: C-5692946 & *********

Dear Mr Tall,

Please find below the link to our General conditions of transport for more information.
*****************************************************************

In light of this, we reserved the right to completely decline your pilferage claim:

As per 10.2.1. General Provisions

(f) Subject to applicable regulations, the Passenger must not include in his Baggage fragile or perishable items, or valuable items such as currency, jewellery, works of art, precious metals, silverware, securities or other valuables, optical or photographic equipment, computers, electronic and/or telecommunication equipment or devices, musical instruments, passports and identity documents, keys, business documents, manuscripts or deeds, whether individualised or fungible, etc

10.2.3. Special Declaration of Interest

(a) For all Checked Baggage for which the value exceeds the liability limits defined by the Convention in the event of destruction, loss, damage or delay, Passengers may either personally insure all their Baggage prior to the journey or, when handing over the Baggage to the Carrier, make a Special Declaration of Interest limited to a certain amount. In this case, a surcharge must be paid by the Passenger. Compensation will be paid in accordance with the provisions of Article 19.

(b) The Carrier reserves the right to verify the adequacy of the value declared in light of the value of the Baggage and the contents thereof.

(c) All Special Declarations of Interest must be made by the Passenger to the Carrier prior to the Check-in Deadline. The Carrier also has the option of capping the level of the declarations that are liable to be made at a maximum amount. The Carrier also has the right to provide proof, in the event of damage, that the amount declared was higher than the Passenger’s genuine interest at the time of delivery.

(d) Passengers can obtain all the relevant information regarding this Special Declaration of Interest and the surcharge specified in Article 10.2.3 (a) above from the Carrier.

On the other hand, while we have not received any information about the brand, model or original price paid for the damaged luggage, neither we received an estimated from a dedicated shop stating the cost of repair, we are pleased to contribute with USD100.

This sum will be sent via a cheque from file ********* by post your home address on record and can take a few weeks to reach you.

Note: We are also sending a copy of this final response to the BBB.

Yours sincerely,
****** ********* / Customer Engagement Specialist
Air France KLM Customer Care Assistant
Initial Complaint
Date:10/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Air France lost my one checked bag on a flight itinerary from ************, **, *** to *********, ***** on Sunday, July 17, 2022, with Air France record locator ******. They say it was lost in my layover in the ************************************************* in *****. I immediately filed a claim about the lost baggage upon arrival (claim ID **********, attached), and then I filed a baggage inventory form through WorldTracer on July 22, 2022 (attached), and finally I filed another reimbursement claim on August 11, 2022 with claim number C-*******. I am requesting the approximately $1,800 to replace the bag and its contents.I have called to ask about current status, asked airport workers in person multiple times, e-mailed the Air France/KLM service desk in *********, messaged Air France on ******** and checked the status online, but I have received no information besides that the claim is still processing.Thank you very much for your help!
Business Response
Date: 12/28/2022
Dear BBB,

We are sorry to learn about the situation that *** ********* describes in his claim #******** and that his baggage was missing upon arrival in Bangalore on July 17th.
We consider the efficient handling of customers’ baggage to be of prime importance. However, as with any system involving human and mechanical interaction, there are some occasions when irregularities occur. You have our commitment that we are not complacent on this matter and we are doing all we can to improve our baggage handling services in the future.
In case of baggage delay, loss (including baggage delayed for 21 days or longer) or damage the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1288 SDR (Special Drawing Rights).
Air France will gladly reimburse the passenger up to the legal limits set by the Montreal Convention (1999) of 1288 SDR (Special Drawing Rights) per person. I can confirm that I have authorized a payment reflecting this amount, which will be paid onto the same bank account which the passenger had provided in his earlier claim. Please allow up to 28 working days for these funds to credit.
I would like to thank you again for your patience while dealing with your claim.

Yours sincerely,

********** *******
Air France Customer Care
Initial Complaint
Date:10/27/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a claim against Air France for negligence when handling my lost luggage claim. Date of incident was July 1st, 2022. I was on flight AF136 from *****, France to *******, **. My luggage was not loaded onto the plane. I filed a Missing Luggage report on July 2nd, 2022 and received an email receipt as confirmation. The luggage was found and returned to me 9 days later on Sunday, July 10th. I purchased necessity items consisting of toiletries and clothing needed for work. I attempted to submit a claim online for reimbursement. However the online form was not responding. I called customer service several times before an individual manually submitted the claim for me and gave me a claims reference number (*********). I was instructed to go online 24 hours after the creation of this claim to upload supporting information for reimbursement. When searching for my claim after obtaining the reference number to upload this information, I received an error message stating that "No Claims Found". Despite not being able to access my claim online I did receive an email from Air France asking to submit the documentation via email. I attached the requested documents and responded to the email. However, I continued to receive emails stating my claim was not complete and asking me to submit supporting documents. I responded to these emails with supporting documents on five separate occasions. I did not receive a response. In an effort to receive clarity on my claim, I contacted the Executive Vice President of Flight Operations, *****************************. I have still not received a response. I have tried by absolute best to follow the procedures to seek reimbursement. Air France has neglected to take care of this claim and take action for their mistakes. I would like to hold them accountable for their actions. Attached are receipts as well as all email communication I have had with Air France.
Business Response
Date: 12/28/2022
Dear BBB,

We are sorry to learn about the situation that ****************** describes in her claim #********.
First of all, please accept my apologies for the belated reply. I can assure you that no discourtesy was intended.
After reviewing the claim, I can confirm that I have authorized a payment equivalent to the amount requested, which will be paid by cheque to the address stated when filing this claim. This should arrive within the next 28 working days at the latest.

Best regards,

***********************************
Air France *************
Customer Answer
Date: 02/28/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************
Initial Complaint
Date:10/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern, I flew on Air France Flight ************* from Ibiza *****, to *********, ****** by way of ***** on August 31, 2022, My flight reference # was **********. When I arrived in my final destination *********, my luggage didn't arrive. I filled out a lost luggage claim with Air France and received the file reference # C-*******. I called Air France, the airports ***** **** ****, the baggage handling company (Bring) repeatedly (over 30 times, and remained on hold for countless hours trying to retrieve my bags. Whilst I was waiting for my luggage to be found I was told repeatedly by several different Air France representatives to purchase items that I would need in lieu of my luggage. I trusted the Air France representatives and purchased items totaling around $2000.My baggage was finally returned to me on September 9. I submitted my claim and the respective receipts for the expenses I incurred to Air France on September 19th. I have been awaiting reimbursement for the items I purchased for well over a month now with zero response from Air France.I have tried reaching out to AirFrance numerous times to resolve my claim to no avail and was hoping the BBB could help accelerate the situation and help me ****************. Attached are receipts for the respective items that I purchased. Hopefully you can help me settle this traumatic sequence of events quickly. Any help you could provide would be greatly appreciated. Thank you very much,***
Customer Answer
Date: 11/20/2022
Better Business Bureau:

At this time, I have not been contacted by Air France regarding complaint ID ********.

Sincerely,

*************************
Business Response
Date: 11/23/2022
Dear BBB,

We are sorry to learn about the situation that ************** describes in his claim #******** and that his baggage was missing upon arrival in ********* on August 31st.
We consider the efficient handling of customers baggage to be of prime importance.However, as with any system involving human and mechanical interaction, there are some occasions when irregularities occur. You have our commitment that we are not complacent on this matter and we are doing all we can to improve our baggage handling services in the future.
In case of baggage delay, loss (including baggage delayed for 21 days or longer) or damage the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to **** SDR (Special Drawing Rights).
Air France will gladly reimburse the passenger up to the legal limits set by the Montreal Convention (1999) of **** SDR (Special Drawing Rights) per person. I can confirm that I have authorized a payment reflecting this amount, which will be paid onto the same bank account which the passenger had provided in his earlier claim. Please allow up to 28 working days for these funds to credit.
I would like to thank you again for your patience while dealing with your claim.

Yours sincerely,

***********************************
Air France *************
Initial Complaint
Date:10/21/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against Airfrance.On September 17, I booked a ticket through Flying blue program using ***** miles as listed on the airfrance app. The airline took my miles and issued a confirmation on the app.On the 23rd, two days before my flight, I realized the ticket was not showing up anymore. I called the airline. The customer service agent said that my flight was not confirmed. And that I dont have a ticket. I told them there was a confirmation record in the app a few days ago and that they had taken my miles. She said it was what it was and that she would return the miles!! I was shocked! The agent told me that the flight cost is now ****** miles. I tried to bring up my concern, and she was not helpful and forced me to pay the higher amount The airline stole my miles. They didnt address my concern. They have not responded to my complaint that I submitted through their website.They should refund the additional ****** miles that they stole from me due to unfulfilled sales and price gauging.Here is the second flight ticket information:Passager***** *** ***** ****************** Alao I am attaching a screenshot that shows the Miles dynamic on the dates of the crime.
Customer Answer
Date: 11/14/2022
Better Business Bureau:

At this time, I have not been contacted by Air France regarding complaint ID ********.

Sincerely,

*********************
Business Response
Date: 12/20/2022
We have taken note of ***************** request and apologise for this late reply.
From this, we are sorry to learn that he experienced some difficulties whilst booking reward travel.
Our records indicate that although the ticket was issued for a greater quantity of miles than originally quoted, our frequent travel department credited the corresponding difference of miles back to *************** account on 5 December 2022.
Customer Answer
Date: 03/02/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************
Initial Complaint
Date:10/21/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought 3 tickets to fly to France - we paid $572.17 and ******* miles for each seat. We called and booked with an agent because it was unclear what seats my son could sit in (he was 20 month old when we traveled). We booked the flight the agent told us and the specific seat she said he was cleared to sit it. When we boarded the plane, the ground crew said our son had to sit on my lap because the seat should not have been sold to him (apparently this planes business class seats were not safe for kids under 2, despite the agent who sold us the ticket advising otherwise). They guaranteed they would refund us. We filed a refund request and on August 29th we received confirmation that we would be refunded and theyd give us an extra ***** miles as an apology. To date, we have not been refunded the miles or the money. We have only received the courtesy *****. Weve tried calling and emailing since but we get nowhere. My husband just received another email today saying the refund was already done but it hasnt. When I call they confirm it hasnt been done and offer to reopen the case but this is just going around in circles. At this point we feel like we are just getting ignored or scammed by Air France to not get this refund. Ive uploaded the payment we made for my sons ticket back in January. Ive also attached a screen shot of my husbands mile account activity, where it shows the use of miles for our 3 tickets in January (3x******* = *******) and no evidence of ******* being refunded. (we just got the ***** apology points, not the ******* we used for the ticket) Please help us.
Customer Answer
Date: 11/15/2022
At this time, I have been contacted directly by Air France regarding complaint ID ********, however my complaint has NOT been resolved because:
They contacted me and said they would provide a refund and restore the points to my account. The points have been restored to my account, but the refund has not been issued (nearly $600!!!). So we have reached out again to let them know we still have not received the refund.
[Your Answer Here]

In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
**************
Customer Answer
Date: 01/20/2023
Better Business Bureau:

At this time, my complaint, ID ******** regarding Air France has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

**************
Initial Complaint
Date:10/21/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Air France delayed my baggage during my trip to Europe on 5/23/2022. We were advised to purchase a few items while waiting for our bags, which arrived 3 days later. Now they will not reimburse us as at all and kept requesting my private banking info.
Customer Answer
Date: 11/15/2022
Better Business Bureau:

At this time, I have not been contacted by Air France regarding complaint ID ********.

Sincerely,

*****************************
Business Response
Date: 12/01/2022
Dear BBB - *********
We regret to learn about the inconveniences described by Dear *****************************, in his claim handled previously under file reference *********.
Please kindly note that the information provided in this claim does not contain the ticket number for the flight AF1622 on 22 May 2022.
In order for us to reimburse *****************************, the estimated CAD700 spend during the delayed delivery of luggage, we need the ticket number.
Once we have the **** number that would help us locate the contract of transportation in our database, we will be able to settle this claim.
Yours sincerely,
******************************* / Customer Engagement Specialist
********************** and KLM ************* Assistant

For any answer or to follow up on this request, please click on Track my claim

*********************************
NEB ******** NAM Engagement Specialist
Initial Complaint
Date:10/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My baggage was lost on September 12, 2022 after traveling from **** to *** to *****. Since that time I have made many calls (most of the time there is no answer), filed claims and sent multiple emails, but have not gotten a single response. The poor customer service of ********************** is unacceptable. It has been over 5 weeks since my baggage has been missing and not a single update.
Business Response
Date: 12/22/2022
Dear BBB,

We regret to learn about the inconveniences ***************** describes in her claim #********.
Having investigated the passengers claim, I can confirm that this matter has since been forwarded to the ********************************* (DOT) by the passenger and will be dealt with under the auspices of it.
I would like to thank you again for your patience while dealing with your claim.

Yours sincerely,

***********************************
Air France Customer Care
Initial Complaint
Date:10/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A bag was lost in June from ***** to ******. A claim was put in and there has been no response from Air France. Their website has been useless and you cant get to speak to a person to resolve this issue. They say the claims department is not taking calls. I have been more than patient but I am now frustrated and angry
Business Response
Date: 12/01/2022
********
Dear ** and ********************,
please find below our response to the BBB.
Yours sincerely,
******************************* / ******** Engagement Specialist
********************** KLM ************* Assistant

Dear ********************,
We regret to learn about the inconveniences described by ** and ******************** with regards to the incident with their lost luggage.
According to our records, our initial message was sent on 06/Sep/2022 5:36:27 To: ********************** with Subject: Acknowledgement of your request: [*********]
In order to speed up the resolution process we will be handling the claim under this reference C-******* registered with the BBB under ID ********.
In line with Montreal Convention rules, all loses must be proven to the carrier. As we have not received bills or evidence showing the loses involved,we are sending our commercial contribution.
Our contribution consists in 2 cheques of USD200 each that will be sent to Mr and ******************** to their postal address.
Street address: ***** ***************************, Unit S4
Post Office City: ******, **
ZIP*************
Should they be able to prove the value of the lost items are over the USD400 offered by us, we will of course re open the claim and offer additional payments up to our maximum liability
Yours sincerely,
We look forward to serving your travel needs again soon and to welcoming you aboard another of our flights.

Yours sincerely,
******************************* / ******** Engagement Specialist
********************** KLM ************* Assistant

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Air France is NOT a BBB Accredited Business.