Complaints

This profile includes complaints for Air India's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Air India

  570 Lexington Ave Fl 14 New York, NY 10022-6837

• 

  Air India

  1612 K St NW Ste 200 Washington, DC 20006-2805

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  At this time, I have not been contacted by Air India regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  NEW OWNER made this airline a total FRAUD airline which was used to be a National Airline I am looking for my REFUND as well as compensation for this harassment.

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Air India requested for information about my Ticket Number and Travel Details which are isted below:

   

  ********** ******************************* *****
  ******* ********** ******
  ****** ******* *** ********** 

   This was previously communicated with Air India a numerous times however there has been no response to address and resolve the matter yet. Hope there will be a resolution now with the requested information furnished above. Thank you for your help with this.

   

  *****

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business Response

  Date: 08/31/2023

  Dear ************************,

  I apologize for the inconvenience caused by the delay; please let me know your 13-digit ticket number so I can look into this.

  Regards,

  *******************

  Air India - **

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  At this time, I have not been contacted by Air India regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  At this time, I have not been contacted by Air India regarding complaint ID ********.
  
  Sincerely,
  
  ***********************
  done per fare rules. Those fare rules are not part of the ticket and I have asked for an explanation with no attempt whatsoever on their part to explain it to me. I feel completely cheated at this point where they charged me 85% of the fare for only 50% of the journey! I am hoping BBB can help me bring this to Air India's attention and help me get my just additional refund.

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At this time, I have been contacted directly by Air India regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   Their statement was incorrect, I had responded them but I didnt see any response nor resolution for this issue 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ************************* ******

  Customer Answer

  Date: 09/14/2023

  At this time, I have been contacted directly by Air India regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   Hi BBB team,

  Thank you very much for your support and follow up.

  AirIndia team contacted me via email but issue was not resolved.

  I had purchased ticket paying huge amount of money to reach on time to attend my office, otherwise I could have booked long layover with less amount of money. The concern I had raised on it was 1 day delay to reach my destination, secondly, they did not provide any accommodation due to the delay nor none of them available at Airport.

  Thirdly their customer support did not help via mobile which was caused to stand entire night in the airport along with my luggage to connect with my destination flight in the next day afternoon. 

  I would request them to at least refund the 50% ticket amount and accommodation fare or reasonable adjustments due to the 1 day delayed and hotel charges. seeking any honest reasonable decision from their end. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ************************* ******

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were supposed to travel to India on May 16th at ****p. My mom fell ill at 430am on may 16th and was in the hospital by 530am in an urgent cardiac situation. She was hospitalized until may 17th afternoon. We called air india may 16th 6am to let them know we will not make flight then at 12pm to ask what we should do. Air india staff that answered had different replies each time. Finally after discharge we called air india only to find a different answer again. This person told us to give all medical info and a refund will be given. After attaching all discharging paperwork, multiple doctor notes that they requestedwe were told we would not get a refund as she was not in the hospital for 72 hours. They said this was the policy. However we talked to multiple air india customer service and none of them stated this. It is july 5th almost two months after her illness and this has caused us more stress. We asked for proof of this policy and this was not given. We asked for partial refund and this was not option. How can a person who is hospitalized at 4am who as to leave at ****p on a flight still make it to the flight. How can a person who is told not to fly have to stay in the hospital for 3 days only to get refund. Air India has caused us unnecessary stress.

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was onboard flight AI 176 (*** --> ***) on Feb 5, 2023, and before takeoff the flight air-hostess told me they needed to check-in my cabin luggage. They took my luggage, but did not give me any luggage tag. Once I landed in *** I did not get my cabin luggage. I did not get my cabin luggage in *** (final destination) either. I filled out a *** lost luggage report in ***, and they said they will look for 21 days. It took them 2 months of me constantly writing to them to finally locate my bag and send it back to *** on AI175/12Apr from ********* under rush tag ********. They told me to show the *** report at *** to collect the baggage. However, I've visited *** at least 5 times since April to recover my bag, but no one there knows where my bag is or how to recover it. I've tried calling *** Air India listed online, but their phone number never works. I've emailed them a lot too to follow up and get more details on how to recover my bag, but no helpful responses beyond the automated messages. Air India has wasted too much time on recovering my bag, from not locating it until 2 months later to not replying even once it has reached ***. I would like my bag to be located in *** and sent to me in ********, **.