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Business Profile

Airlines

Air India

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Air India's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Air India has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Air India

      570 Lexington Ave Fl 14 New York, NY 10022-6837

    • Air India

      1612 K St NW Ste 200 Washington, DC 20006-2805

    Customer Complaints Summary

    • 180 total complaints in the last 3 years.
    • 62 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      At this time, I have not been contacted by Air India regarding complaint ID ********.

      Sincerely,

      ******* ******
      o refuse service.Inbound/:1.Broken Tray Table:oMy tray table was broken, frequently falling onto my legs and making it difficult to eat or rest.2.Unsafe Seat Functionality:oThe seat reclined and returned upright on its own, especially during turbulence, making it unsafe and uncomfortable. Flight attendants informed me there were no alternative seats available.3.Entertainment ************************* system for all three seats was non-functional, and the suggested in-flight Wi-Fi option to access entertainment did not work ************* Quality:oThe food was stale, causing my daughter to develop a stomach infection and leaving my wife and me feeling unwell for two days after landing.5.Unresponsive Flight Attendants:oRequests for water or assistance were met with long delays, and overall service was unhelpful.The overall experience was distressing and far below acceptable standards, especially given the amount paid.

    • Initial Complaint

      Date:12/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      At this time, I have been contacted directly by Air India regarding complaint ID ********, however my complaint has NOT been resolved because:

      AIR INDIA only offered me 4000 rupees (ape cad 70) only as a compensation ,whereas I spent aproximetly cad$ 9200 for the two tickets and went through a h*** lot of discomfort and mental torture. 

      I have refused to accept the offer but they said no matter I do ,this compensation will not be increased.   

      Thanks 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ********* *******

      ) as compensation is completely insufficient given the severity of the issues.I am requesting a full explanation and appropriate compensation for the distress and discomfort caused, as the service provided was far below the standard expected for a business class *********** ID: ******** Flight: ** *** Amount Paid: CAD $9,600 Resolution Offered: INR ***** (approx. CAD $70)Please advise if this matter is justifiable, as I believe the compensation offered does not reflect the significant issues faced Sincerely,********* ******* ******* (BOOKING ID)************ ** **** *** * *****

    • Initial Complaint

      Date:12/11/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      At this time, I have not been contacted by Air India regarding complaint ID ********.

      Sincerely,

      *********** ******
      r duration of the flight, this arrangement would be uncomfortable and difficult for my family, especially given our special needs.I have heard many positive things about your leadership at Air India, and I am hopeful you can assist in resolving this issue. Any help you can provide would be greatly appreciated, as it would significantly improve the comfort and safety of our journey.Thank you for your time and attention. I look forward to your response and a positive resolution to this matter.PNR - ****** AND ******

    • Initial Complaint

      Date:12/04/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid for extra leg room seats, which costed $575.00. At the time of check-in we were refused those seats. PNR# ****** Flight 1: *** (*************) to DEL (*****) - November 22, 2024 Flight 2: DEL (*****) to *** (*************) - December 1, 2024

    • Initial Complaint

      Date:12/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother-in-law was supposed to travel from ********* to *******. Her flight was canceled by Air India on September 26th. We booked her on the next flight and put in a refund request to Air India on September 27th. My full refund has not been issued yet. I have had multiple interactions with Air India - with no resolutions.

    • Initial Complaint

      Date:12/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently traveled to India with two check in bags and one carry on. When I was leaving India from ***************, the agent at counter 51 forced me to check in my carry on bag. My carry on is within specs for international travel but she used domestic travel specs to measure the bag. My ticket clearly stated that I was allowed a carry on and 2 checked bags.I did not want to miss my flight and I as forced to pay USD $251.11. Further, they charged me twice!

    Air India is NOT a BBB Accredited Business.

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