Reviews

This profile includes reviews for British Airways's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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British Airways has 27 locations, listed below.

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  British Airways

  11 W 42nd St Fl 24 New York, NY 10036-8002

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  British Airways

  P.O. Box 25639 San Francisco, CA 94125

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  British Airways

  710 McDonnell Rd San Francisco, CA 94128

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  British Airways

  100-4120 Yonge Street North York, ON M2P 2B8

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  British Airways

  Lester B. Pearson Airport C/o Passenger Baggage Claims P.O. Box 10 Mississauga, ON L5P 1A2

Review Details

• Review fromLinda P

  Date: 08/16/2024

  1 star
  I join the list of reviewers who will never fly British Air again. In addition, I will never travel to or through **************** again. Long story short, I was on a 2 week tour with 24 people. On August 9, 2024 our flight took off from ******** on our way to *****************. About an hour into the flight the airplane turned around to return to ******** because there was a technical issue onboard. We landed. They told us to not worry about the fire engines and fire crew coming on board. They said they found a faulty smoke alarm, and if they could fix it in time we would soon be airborne. About an hour later they said the flight was cancelled and that all passengers would be give a dinner voucher (since it was a 5:55 pm flight and they couldn't serve) They also said we would be provided with hotels, transportation to hotels, a voucher for breakfast, and they would automatically rebook everyone. It took over 2 1/2 hours to deplane because they didn't have enough busses to deal with this. My group was scattered all over the plane and so we were all separated. As we exited we were given a paper that was mass generated stating it was a food voucher good only for that night. It was 11:45pm and everything in the airport was closed. No food. We were given a paper fromt he printer with on of several hotels listed, address show, no phone number. We were told to go to bus stop 17 and 18 for transportation. the entire plane was a the bus stop to find out that most of the hotels were not served by the bus. Over to the taxi stand to find out that our hotel in ****** was outside what the taxis wanted to take as a fare. 50 of us had to wait until everyone else was served before the taxis would take us. It's now 3:00. My group was rebooked. I was not. I had to find my own flight. Most were booked for 2 days later. The hotel would not honor more than one night and would not let us pay for another night. I took a cab back to the terminal at 7:00 to wait,

• Review fromKimberly E

  Date: 08/15/2024

  1 star
  I flew BA July 2024, after missing my connecting flight back into the states due to their negligence. I was rebooked for the next day back on a new flight. I requested reimbursement shortly after returning back home from my trip. After waiting 1 1/2 months for a resolution. I was sent a email stating unable to locate/ match my information to a flight. I feel British Airways are trying to find ways to avoid refunding customer for delayed / missed flights. They include an unknown # on my claim which I never provided them. My boarding pass and email they sent me was included. Will avoid this airline at all cost

• Review fromEdgar W

  Date: 08/14/2024

  1 star
  Terrible service.I was hospitalized with sepsis and they took $1,751 and I never used the airline tickets.I was on medical leave from work and had no income.

• Review fromTom M

  Date: 08/08/2024

  1 star
  I filed a complaint with British Airways in Feb 2024 after making a reservation. I flew on this carrier for over 10 years when I went to ******. I had trouble using my Avios points, which I had done for many years. I have highly regarded the company and thought the website needed fixing something. I made my reservation and filed the complaint, asking them to investigate this. I felt that if I made a mistake, they would tell me and explain it. But if something were wrong, they would make it good,i.e., I trusted them. It is now August, and between February and August, all I received was the runaround. After reaching out to some national consumer shows, I discovered the problem and was given advice. As such, I will take my last flight with British Airways soon, and this has nothing to do with their flight crew. I never knew or had a reason to know how the company treated its customers until now. I checked again tonight about the status, and I now get a slight change to what they told me by email: my complaint was in the queue. They now claim my complaint has been pushed up to some other department. I have yet to learn who it is; no number is given to track it. I urge others to consider if this is the type of company you wish to deal with if you have a problem if something goes wrong with your dealings with them. I am not talking about if you dislike their answer on the matter. All I was seeking, in the beginning, was an explanation and some correction if needed so it could be avoided the next time. Over months of waiting for a resolution, I have learned to avoid an airline I once could not wait to fly on every year. What an unusual way for a well-known company to treat its customers. If allowed, my scoring would have been lower at this point for British Airways.

• Review fromadrianne P

  Date: 08/05/2024

  1 star
  This is not the first time me or someone else in my family has flown with British airways, but this will be our last time. I and my boyfriend are both service members, I am currently stationed in the ************** and my boyfriend is stationed state side, we booked our tickets through American airlines because of the benefits they give to military and once the ticket was confirmed the flight was shown that it was a ******** Airlines flight Who do not honor the military perks the same as American airlines. With American airlines you do not have to pay for your bags, so we choose not to and bought an economy class ticket which was 1500$ to come from ********* to ******. once my boyfriend was ready to fly British Airways told him he needed to pay 150$ for his bags because they do not give military free bags. (problem number one) On his way back to ******* after his visit we got to the airport 2 hours ahead of schedule and tried to check in (they would not let him check in because he needed a **** and passport check. Once we were in the terminal we were told to go to the kiosk to check in but the kiosk was not finding his name or ticket and when we stopped to ask people they told him to figure it out, eventually we went to found someone and we had an hour to spare until his flight left and he was Berated and told Why are you late, there is nothing we can do, it is your fault. We ended up spending another 2695$ to get him home so he would not miss work the next day. WE WILL NEVER FLY AMERICAN OR BRITISH AIRWAYS AGAIN.

• Review fromCaitlin T

  Date: 08/02/2024

  1 star
  Zero stars. We had two issues, but after trying to get in contact with customer service, there are now more issues. We paid for an upgrade and then were downgraded based on an operational error-which was actually just another person, which tells me this is just a disgusting business practice on British airways. They are double booking tickets, and then downgrading those tickets to take extra money from their consumers. And then you try to get ahold of customer service. Good luck. The ********************** line doesnt even have a queue. They simply hang up on you. If you submit a request online, an agent should get back to you within ***** hours. But to wait OVER A WEEK, and still NOT hear back about my issue is unacceptable. I never got a resolve back, and had to spend time on my vacation on the phone, waiting on hold, trying to resolve my problem. British airways clearly does not care about their customers.

• Review fromOregonm0m

  Date: 07/09/2024

  1 star
  We paid $560 ($70 a bag each way) to check our luggage. British airways emails you a receipt with no receipt number. When you get to the check-in counter to drop off your bags, no one can see that you prepaid for your checked luggage. On our return flight (**** to ******, then ****** to ********), we stood at the counter for 30 minutes wondering if we would even make it to our flight on time (after waiting nearly an hour in line just to get to the counter) while the employee fumbled on her computer and searched my email receipt for a number because she claims she could not waive our luggage fees without a receipt number. BRITISH AIRWAYS EMAILED ME THIS RECEIPT. THIS IS YOUR AIRLINES RECEIPT. I get an app notification at *** that my luggage was ready to be collected at baggage claim. I have Tile GPS trackers in our luggage and noticed that my suitcase was separated from all of the others. So I go down to the British Airways desk, tell the employee about my app notification, show her that my suitcase is down at baggage claim on my Tile app and she tells me to ignore it and that my luggage will be on the plane. She would not call down to baggage claim to confirm that my suitcase was not there. After a 10 hour flight home, we arrive at *** to find that my bag was left behind. Employees can't submit a case due to website issues. I had to submit another case for a refund request, and wait days for an email response. They told me I had to email my FULL BANK ACCOUNT INFORMATION to them. I paid with a credit card and apparently its not possible to simply reverse 1 of the 8 separate charges. What company has you email your bank account information on an un-secured email? I receive an email back from British Airways saying they will transfer $10 to my account. The baggage fee is $70. The customer service at ********************** is an absolute joke.

• Review fromMichele G

  Date: 05/24/2024

  5 stars
  We were a group of 10 who traveled from ******* to ********* ****** April of this year. The counter agent *********************** gave PHENOMENAL customer service making the process very easy. She was the absolute SWEETEST, friendly, customer focused rep with our volume and I totally appreciated her out of the box thinking. We are traveling again in June 2025 with BA and hope to encounter her again.

• Review fromJem A

  Date: 04/17/2024

  1 star
  I booked ticket through britishairways.com from ********* to ********* because they had best practice guarantee. Then when I saw a lower price and asked them to match it they declined it because partnership airlines was used but when I called partnership airlines they say it is a British airways flight. When it is convenient for them they say it is their flight and when it is not they say it is not their flight. I even asked them to match just the cost of British airways flight which is majority of the 2 legs that we are flying and they still declined it.

• Review fromLeyla S

  Date: 02/28/2024

  1 star
  British Airways does not take good care of the costumers. I missed my connection because of the fault of British Airways delays during an oversea travel. I had to stay in the hotel overnight. I missed half day of my work. British Airways was extremey difficult to reach out through the online platform for the reimbursement and finally it has been it has been 5 months since I submitted my expense claim. I could not receive the reimbursement yet. All I receive is the default answers such "Thank you for your patience, we are reviewing your case, it may take a while".I strongly discourage flying with Birtish Airways due to the caotic ****************, delayed flights and unresponsible administration for the customers.