Reviews

This profile includes reviews for British Airways's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

British Airways has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  British Airways

  11 W 42nd St Fl 24 New York, NY 10036-8002

• 

  British Airways

  P.O. Box 25639 San Francisco, CA 94125

• 

  British Airways

  710 McDonnell Rd San Francisco, CA 94128

• 

  British Airways

  100-4120 Yonge Street North York, ON M2P 2B8

• 

  British Airways

  Lester B. Pearson Airport C/o Passenger Baggage Claims P.O. Box 10 Mississauga, ON L5P 1A2

Review Details

• Review fromJanet L

  Date: 02/20/2024

  1 star
  This airline today I give a one Star . I booked a flight January 21 st /24 approx . The airline doubled charged my flight , and my seat payment to my credit card . I have telephoned them twice now - still working on it they say . Their fault they have taken ownership for double charges , their team is working on it . Now end of February and credit charges need to be paid . Double !!! Really BA as an airline I think you can do better . If you can pick another carrier I would , by the looks of the other complaints this air line is not to be trusted . ************

• Review fromStephen T

  Date: 02/09/2024

  1 star
  My wife and I and another couple traveled to Europe in August of 2023. A travel agent scheduled our flights. Checking our luggage in Phoenix, my wife and I were charged for our luggage while our friends were not. Our flights were suppose to include one bag for free. Once I discovered that I was wrongfully charged, the British Airways attendant said that she could not give me a refund because they were all "third party" providers and really didn't work for British Airways. She said I would have to contact British Airways for a refund. Coming back from Europe, the same thing happened. My travel agent contacted British Airways with the problem. It has now been just short of 6 months and British Airways has not responded to my request for a refund. It is really sad. You can't talk to a person but have to do everything online. The lack of personal service is really disheartening.

• Review fromVirginia H

  Date: 12/18/2023

  1 star
  British Airways canceled my flight ********* to *** on September 9,2023. It was to connect to *****. They cancelled 3 hours before. No one was at the ticket counter to answer questions or rebook my flight. Never got a call from airlines. This was my dream vacation. I had to run to delta and pay $100 taxi from ********* to JKF. 3 months later still havent been refunded my money from the cancelled flight. Getting the run around from British Airways

• Review fromNavdeep S

  Date: 11/15/2023

  1 star
  My mom flew from *** to ***** on September 27th. I bought her business class ticket all the way to *****. She flew business from *** to ***************. ****** to ***** - she was down graded from business to economy. She was given a letter explaining that flight was overbooked so the airline is seating her in economy. I received an email from customer service to upload everything into their website, which I did. I have send them 3 or 4 emails requesting the status of the outcome and the customer service never replied to any of my emails. I can't get a hold of anyone at the customer service desk. If it was up to me I won't give the airline any star. Their customer service is really bad. No one wants to help. They only know how to charge high price for the ticket and they don't care about their passengers.

• Review fromCherie R

  Date: 10/21/2023

  2 stars
  I filed a complaint with British Airways about concerns I had with the seating provided on a flight from ****** to ********** and my return flight in May of 2022. They sent me a letter of apology with a voucher to use before January 1, ****. I have tried multiple times to use the voucher since late September, called their main number, spoken with five different employees who tell me that the voucher code is not one BA uses, filed another complaint only to be told to call the booking office for help, and finally received another response today telling me that the voucher is valid. In the email I received today I was told to follow the exact same steps Ive used since first trying to use the voucher. Not surprisingly, the voucher still doesnt work. The system just continues to try to load the information even after a ten minute wait. Im disappointed with the service and delays in responses. While waiting for a resolution which hasnt been forthcoming, the fare has increased significantly. So much for an apology that means nothing from British Airways.

• Review fromethel U

  Date: 09/18/2023

  1 star
  British Airways is the worst. Left me stranded in ******* during Covid. Said they would reemburse my flight and never did. If anyone reads this and knows thow to take the to court. pleas let me know. Put me through 1 hour waiting with customer service multiple times only to completely unhelpful.

• Review fromErin T

  Date: 09/14/2023

  1 star
  Absolutely appalling ***************** My flight was supposed to be *************, to ******, to ****, ****** on 6/15/2023. Original flight was delayed leaving *************. Almost missed the connection in ******, but then that flight was delayed too. We finally boarded the plane and sat on the tarmac for 3 hours and then they ultimately cancelled the flight due to mechanical issues. We were told we could speak with someone about rebooking our flight when we got off the plane, but all we received was a brochure and were told we weren't leaving that night and that we should exit the airport. I didn't receive info on my re-booking and my husband had to do that for me over the phone. I arrived at my final destination 20 hours late (and actually had to fly to a different airport due to the delay. If my husband hadn't called they were planning to book me on an even later flight). I had to pay for a hotel near ******** for the night, food, and uber, which I was told I would be compensated for. My suitcase also was lost and I didn't receive it for 3 days. I had to also buy clothing items that I was told I'd be compensated for. I filed my claims which totaled over $700 on June 20. It is now September 14 and I have had no response from BA on my compensation. I've been told my claim is pending review still and to be patient and they'll get back to me. The general customer service line cannot provide details about compensation claims other than to say the status. They claim there is NO way to call the claims department and that the only way to communicate with them is through an email form on their website, which they do not respond to. I have sent multiple requests for info. It is unacceptable that I cannot speak to someone about the details of my claim. I finally found one customer relations phone number but when called it says "sorry this phone line is closed". I cannot get anyone to give me contact info for the claims department. No resolution after 12 weeks waiting.

• Review fromGabriella H

  Date: 08/17/2023

  1 star
  If i could leave 0 stars, I would. British Airways is an abysmal company with the most condescending and incompetent customer service team. I have worked in travel for 5 years now, traveled to 40 countries, and have never been treated so poorly.I was delayed so long that I missed my connection, was rebooked to a flight 6+ hours later, had my luggage lost, and had to book a hotel last minute due to their mistake. I arrived at my final destination 19 hours late. I filed a claim for compensation with every supporting document possible, and it was denied due to their claim the delay was an "extraordinary circumstance" despite no proof. NEVER travel with this company, they have legal action coming.

• Review fromGUY C

  Date: 08/02/2023

  1 star
  I booked my flight through *********** Travel who confirmed, in writing, that my outbound trip on July 10 was booked in Economy Plus per BA confirmation code R3PD26 :Outbound to ******* Economy Plus July 10, 2023 4h 15m Nonstop I spent four weeks speaking with their customer service ************ S***i ) who refused to accept this information and simply kept repeating the same message in that I did not purchase economy plus, but basic economy.I asked numerous times for confirmation of this statement so I could go back to *********** Travel with this disparity but was simply told to contact my agent. This statement was made four time in all as I asked various questions - none of which were ever answered. My last question to M****h was as follows:Is there such a thing as Economy Plus with British Airways flights?If there is, please confirm how it differs from Basic Economy.As with all previous questions, neither of these questions were answered.I think I finally understood the problem after two phone calls to *********** who followed up with British Airways and were told that BA do not have an Economy Plus seat as this class simply waives baggage check in fees.Had M****h told me this to start with, it would have been somewhat acceptable but he continued to dig his heels in and ignore all of my questions.Overall, a terrible experience dealing with customer service and one that I will not be repeating.

• Review fromHoda A

  Date: 07/11/2023

  1 star
  A group of 5 of us were traveling to a family wedding in ****** & booked our trip with British Airways (BA). We were traveling with a newborn & a senior citizen in a wheelchair, so we checked in our bags to manage accessibility. Our flight was delayed which caused us to miss our connection. BA rebooked us on another flight & informed us our checked luggage would be re-routed. Upon arrival in ******, we couldnt locate 2 checked bags. We spoke to the baggage claims center but they had no way of tracking the baggage so they told us to contact the airline directly. We filed a complaint with BA & made sure to tell them that the luggage contained heart medication for one of the members in our ************** heirlooms for the wedding. We attempted to contact BA & create a lost baggage claim - after receiving a claim #, when we finally reached someone via phone, the agent hung up on us & proceeded to ignore all our incoming calls. Weve tried to get in touch with the airline multiple times via chat/emails/phone - BA has ignored every email/call. We followed up with the *** baggage claim center in ******* ******* own team stated that they made several attempts to contact BA on our behalf but were also ignored. We tried to contact BA but no phone number was available for baggage claim, we had to communicate through chat & were told that it could take up to 8 weeks for the luggage to be found because it couldn't be tracked in the system. We were met with absolute indifference after making it clear that it was imperative that the bags be found. We are extremely frustrated that no acknowledgement, communication or even compensation has been attempted. When we informed the airline that important medication was in the luggage, they told us it was our fault for putting it in our luggage - fully unacceptable & unkind to assign blame on us when our luggage has been lost. We have record of the baggage tracking number & just want our luggage recovered but BA has been dismissive.