Reviews

This profile includes reviews for British Airways's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  British Airways

  11 W 42nd St Fl 24 New York, NY 10036-8002

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  British Airways

  2 Park Ave Room 1100 New York, NY 10016

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  British Airways

  551 5th Avenue Suite 725 New York, NY 10178

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  British Airways

  P.O. Box 300686 Jamaica, NY 11430

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  British Airways

  4887 Belfort Road Jacksonville, FL 32256

Review Details

• Review fromBarbara A

  Date: 07/07/2023

  1 star
  Just returned from our European vacation and in total disbelief with the service we received from British Air specifically for my daughter in a wheelchair. Upon arrival in *** from *** on 6/23, it took 50 mins before her wheel chair that we gate checked was brought back to the aircraft so she had to sit in the plane waiting the entire time. The plane engineers actually went down to the tarmac to pick it up bec we were holding up the cleaning crew. Needless to say, our car service charged us extra for the add'l wait time.On our flight from *** to BCN on 6/28, the plane was held for at least 30 minutes because once again, we waited for the aisle chair to arrive. The "accessible' crew said he was waiting for his colleague and refused to transfer her to the aisle chair even though my husband was willing to transfer her bec we were holding up the flight and all the passengers have already boarded. The pilot actually had to go to them to reprimand their accessible crew and asked my husband to do the transfer so as not to further delay the flight. Although it was not her fault, she was still soooo stressed & embarrassed that she held up the plane while being wheeled in with all the other passengers already onboard bec many of them dont even know what actually happened and probably thought she was just late in checking in. We arrived more than 2 hrs before our flight, followed procedures to ensure they're aware of the wheelchair, and reminded the gate crew several times that we needed an aisle chair but was brushed off and told they "already know". Although we were the first group to check in at the gate to get priority boarding, she still ended up being the last person to board the plane. This type of service is totally UNACCEPTABLE and should be properly addressed esp for future passengers who are wheelchair bound.We travel frequently and never experienced this type of service bec most airlines prioritize boarding for people with disabilities.

• Review fromHany B

  Date: 06/13/2023

  1 star
  Back to February 2023, I have booked 6 tickets (my wife, 4 kids and myself) on British Airways from *******, ** to *****, ***** with layover at ****** on 05/26/2023 flight No. BA0226, During the check in procedures, I have been informed that my daughter passport is expires on 08/16/2023 and have less than 6 months in validity and they denied my onboarding. Although I have booked these tickets with BA **************** over the phone and they did not ask me about the expiration date.I called the customer relations so many times, and tried with them either to reschedule my flight or refund my money back ($5500) and they refused and wants to refund me only 700 dollars total.

• Review fromMamatha S

  Date: 05/13/2023

  1 star
  Cheaters!! Absolute fraud!!! Dont value the customers!!!! We were give an evoucher worth of $3,500 last year summer when we cancelled our trip to *****. We booked tickets again this year using the evoucher. Due to medical emergency, we had to cancel the tickets again within 2 days. We were never informed that the evoucher will not be reissued if we canceled our ticket. The evoucher terms and and conditions doesnt include this information. They didnt give us back another evoucher even after calling and emailing. We lost $3500 evoucher without using. They are not transparent in their business. They need to mention everything in the terms and conditions of evouchers. I have proof of email about evoucher terms and conditions. I will seek help from a lawyer in this case. This is a fraud company without any compassion for their customers. We will never fly British again.

• Review fromNICOLE B

  Date: 05/11/2023

  1 star
  I have submitted a request with customer service to be refunded for my out of pocket expenses from my lost luggage. I am also waiting compensation for a flight that I got bumped to economy from business class (I paid for business class). I submitted a support ticket on January 1st, 2023. I haven't received a response or an update from ***************** It's now May 11th, 2023. I cannot get in touch with a person. There is no phone support and chat is with an AI bot.

• Review fromErik W

  Date: 04/20/2023

  1 star

  Erik W

  Date: 04/20/2023

  Booked an American Airlines flight using BA avios for a flight the next day. The terms of the ticket allowed me to cancel my flight with a full refund within 24 hours of booking or before flight departure (whichever came first). I ended up having to cancel the flight 2 hours before departure (about 12 hours after booking. I tried canceling online.website informed me I cannot change or cancel flights online. I connected through chat and was informed they are also not able to cancel flights and I had to cancel over the phone. When I called the phone number, there was an automated message saying that they were not taking any calls because of the volume of calls at that time. It took me 3 hours to finally get through.which ended up being after the flight departed. The phone agent said there was nothing he could do since the flight already departed even though I politely explained that I did everything in my power to cancel based on the terms of my ticket. It was BA that prevented me from canceling on time. Several emails to BA came back with the same response that theres nothing they can do. It is extremely frustrating that they cant just fix this situation. While I understand they were busy at that time, they did not allow me to cancel my flight, which I had the right to do. I do not recommend this company based on their failed customer service

  British Airways

  Date: 05/03/2023

  The following email was sent to *************** on 03May23:Dear ************* Thank you for contacting the Better Business Bureau. Your correspondence has been sent to Customer Relations and we have been asked to reply to you directly.As my colleagues have already advised you there is no refund due on your ticket. In addition please note that according to our **************** Plan posted on ba.com the 24 hour cooling off policy of a full refund cancelled within 24 hours of making the booking will be given as long as the flight booked is one week or more from the date of purchase. Since you purchased a flight for travel the next day, this policy does not apply.Your right to cancel within 24 hours If you notice a mistake with your booking after you have paid for your ticket(s), you may cancel a reservation made on ba.com or through the British Airways call center within 24 hours of ticketing for a full refund by calling the British Airways call center at 800-AIRWAYS provided travel is one week or more from the date of purchase. The 24 hour deadline can be extended up to 48 hours if the call center is closed when you first call.Thanks for giving us the opportunity to review your claim. We hope to welcome you on board a British Airways flight in future.Best regards *************************** British Airways Customer Relations Your case reference ***********

• Review fromRaymond Hanna H

  Date: 04/09/2023

  1 star
  They lost my baggage had to pay over $1000 to get clothes and essentials for my 2 week trip to Europe. They said you will be reimbursed and have not heard from them in over 3 months. They won't answer the phone, email back, or respond to claims. I spent 7k for a flight from ********* to Portual business class. Not only did they lose my luggage, I was delayed missed connector flight had to stay in ****** for a day which caused me to miss a couple days in Europe. They are partnered with ******** Airlines so they just blame each other for their mistakes and you have to call a million people to get any answers

• Review fromAURELIE V

  Date: 04/03/2023

  1 star
  BA lost our three checked luggage back in December 2022. I filed a claim right away and we spent our two week vacation abroad with no luggage. Once back in *******, I filed a complain with compensation for the lost luggage. Four months later, no update available on the luggage ( the original file number is gone, out of their systems) and no updates available on the compensation claim!!! There is no phone number, no email, no chat room available to speak to someone. The worst customer service ever! Putting one star but it should be zero.

• Review fromAmer K

  Date: 04/03/2023

  1 star
  Perhaps the worst customer service in the airline industry. My wife and I traveled on BA in January 2023. After flight delays/cancellations, we received damaged luggage. We promptly filed the claim and have yet to hear from the airline. The airline does not answer phone calls or emails. Their customer service center is located ** ***** where the representatives barely speak English and are totally unfamiliar with the airline's rules. Moreover, they tend to be very rude. What a shame as it used to be a decent airline.

• Review fromLinda T

  Date: 04/01/2023

  1 star
  I wish to file a complaint against British Airlines. I purchased a BA flight with Business Class seats on return from **************** (***) to ************* (***). The electronic seat adjustment did not work properly. To correct the situation two attendants had to manually adjust the seat by climbing into and under seat and behind the seat. This occurred each time I tried to exit seat for bathroom and return and to eat meal and to get ready for landing. Many times during the ***** hour flight with many attendants involved. One attendant said it occurs frequently. The seat was unacceptable and it failed to provide adequately reasonable seating or reclining positions. I paid approximately $1400.00 more for a return flight in Business Class and BA has only offered a voucher for 400GBP to use on BA flights. As an 82 year old ** citizen living in ********** I find this totally unacceptable. I have filed a complaint and requested an adjustment every day since my return on 19March2023 using the BA site and continue to receive daily responses saying no further action will be taken. I am a million miler customer with AA, their partner, and have flown ************* haul flights a number of times and been happy with their service. I have never filed a complaint before with any airline.I look forward to your response. With thanks and regards,************

• Review fromOlivia K

  Date: 02/26/2023

  1 star
  I traveled on British airways of 1/1/23 on Business class from ******** to ***********. The crew did not even say good morning or happy new year which I found wierd! The staff was extremely unprofessional, very rude and condescending. At some point one of the crew members served me their terrible salad and then reminded me it was a lot, not to eat it all as main course was coming forgetting that I was an adult capable of deciding what I was to eat or leave.I sent them an email and the reply was dismissive with no explanation of how they would make passenger experience better on their planes.Anyone listening, before you pay your money to British airways, think twice.