Reviews

This profile includes reviews for Emirates's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Emirates has 7 locations, listed below.

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  Emirates

  55 East 59th Street, 5th Floor New York, NY 10022-1722

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  Emirates

  1 Saarinen Cir Ste A-L1-325 Sterling, VA 20166-7547

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  Emirates Airlines

  5600 N River Rd # 610 Des Plaines, IL 60018-5114

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  Emirates

  101 - 90 Sheppard Ave E North York, ON M2N 3A1

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  Emirates Airlines

  5718 Westheimer Rd Ste 1720 Houston, TX 77057-5751

Review Details

• Review fromSaurabh J

  Date: 10/28/2024

  1 star
  My father and wife are coming back from new delhi to dallas. Called emirates 5 days before their trip to book a comfort seat for one of the passengers. Comfort seat is an extra seat so the charges are applied. I was on hold for almost 2 hrs then the agent gave me the price and I accepted it. Then again was placed on hold then she came back and informed me that she needs approval from her supervisor and they will give me a call within 10 minutes. 24 hr passed and no one called. I finally called them again and went over the whole process again and same they hung up on me after giving out all the details. I would have imagined the being a Arab airline they would be more customer friendly but i guess i am wrong. They are just some lazy folks. I will tell everyone i know in my circle to refrain from traveling from emirates.

• Review fromKavita J

  Date: 09/12/2024

  1 star
  Had a Booking to ***** from ***. Called emirates to let them know my family member had an accident and had a n injury and underwent a surgery, and isf they were ready to cancel the booking which is a month away or give a future credit to travel. They refused either and are charging 300 per ticket to cancel. I offered a medical transcript as proof. Very dissappointed with their service

• Review fromParoma S

  Date: 05/28/2024

  1 star
  I was flying from ****** with a standard set of bags: one check in suitcase, one small carry-on suitcase and a little backpack that comfortably fits under the seat (have been using this for decades, including on previous emirates flights). Was told by ground staff that women cannot take backpacks as a personal item, only purses but if I were a man they would have allowed it. That is straight discrimination and illegal. I had to pay 210 USD to check in my carry-on suitcase. I want an immediate refund and Emirates should be sued for this behaviour.

• Review fromCee Cee C

  Date: 05/14/2024

  1 star
  4/29 This was my first time flying with emirates airlines and my trip back home from ***** to ** was the worst in flight service I have ever encountered and I travel quite a bit. Firstly, the cabin crew only provided hygiene kits to a selected few passengers and when asked regarding this the stewardess response was the only a small amount of kits were loaded on the plane for our 13 hour flight. So I would expect that if you are not able to provide the kits to all passengers then maybe do not supply to only a few and have all of the middle and right side of the plan from rows 43 and back not receive any kits. Then the next worst encounter with the flight crew was during meal service the stewardess dropped a full cup of orange juice into my lap and I was completely wet with my ***** linen pants stained with juice. I was given 3 napkins and when I mentioned I do not have a carry on to grab a spare set of pants to change and asked if there was anything the airline could provide for me to change into I was told she would find me a blanket to cover my legs with and told me to use the rest room to try to clean my pants. I asked again are their any pajama pants or lounge wear pants that can be provided so I would not have to sit in a confined seat for 13 hours wet and I was told no and asked did I still want another blanket. Horrible service and I sat wet for hours until my pants somewhat dried and are now ruined. After this fiasco occurred I was then asked if I didnt mind moving to another seat because there was another passenger that was seated beside a male passenger and due to religious beliefs she could not be seated beside a male during the flight. I was so frustrated and upset I literally began to cry and I could not even respond I just hung my head and sobbed. This was the worst experience I have ever had to encounter on a flight with an airline

• Review fromCJOHN0515

  Date: 04/26/2024

  1 star
  We had flight to ***** via ***** on the 29th to be there for Easter morning. We reached at 5:10pm for 9:50pm flight. We stood in the check in line for almost 2 hours before they even acknowledged that there is a delay and another 45 minutes before telling us the flight is cancelled. When we asked them to find other options than the only next flight the following night they said they werent equipped to check flights at the airport and made us call. They didnt know the flight is cancelled or why more confirmation that it was due to the lack of customers on Good Friday. They already told us nothing was wrong with the plane and couldnt provide any valid reason for the cancellation. They couldnt answer any questions or give information. They didnt even know how to talk to us properly.. the staff walked around a lot got one another involved in each persons situation. I mean each of us there talked to each of the staff but no supervisor. They didnt notify us beforehand but they knew already it was cancelled since they didnt allow anyone to check in at the airport. Then they forced to check in our carry on in ***** because we had 3 but our infant is allocated one so harassing us when we followed the rules was even more insulting. The day we are due to fly back i checked the app and see a general notification that all flights to ***** is cancelled due to severe flooding again no notification anywhere. We called at 3pm and we werent able to finalize rebooking till 7pm after being on hold for 2 hours and being hung up on and having to call back. I understand its not their fault but due to flooding but providing customer service, resolving ********************** is. traveling with an infant is difficult as is. We had to get supervisor ***** involved & we have to fly 3 flights instead of the original 2 because they have no flights from *****. Worst airline customer service and Ive flown ************************ many times even with other airlines. Oh & the food was terrible.

• Review fromchunxiao z

  Date: 03/06/2024

  1 star
  After I transferred my credit card points to my skywards, to redeem for a flight ticket, they locked my account 5 minutes later and emailed me that my skywards account is under review, asking me to provide scanned copy of my photo id within 7 days, I sent the copy of my photo id on the same day Jan 10, 2024, along with my skywards account number. It has been almost 2 months, no reply, no response. Called customer support several times, asking me to wait, no estimated time is provided. I have no idea how a personal profile check will take 2 months!!

• Review fromSamrat R

  Date: 01/25/2024

  1 star
  They have the worst baggage handling. They break the bags and then refuse to give fair compensation to anyone who didnt save a receipt. I have been a gold member ever since and still the customer service and baggage handling make you feel so below anyone. Totally disappointing and these guys are making a. Reputed airline go down in customer secure and experience. Need to get rid of these misbehaved and arrogant staffers.

• Review fromLavina T

  Date: 11/24/2023

  1 star
  I dont understand such a big company and poor customer service. My tickets are booked for December 28th to ****** and We cannot travel due to medical reasons and have provided emirates doctors letter which clearly states us to be home and avoid travel. Emirates is still charging us a penalty for $300 for each of the tickets for cancellation .I need emirates to process a full refund on tickets without charging us any fees or penalties.we also tried calling customer service and they said there is nothing they can do on this matter and $300 penalty will be charged for cancellation.

• Review fromNataliya B

  Date: 11/16/2023

  1 star
  I had a very bad experience with the emirate air company. We bought airplane seats from this company. Our tickets were not canceled by **. Nobody informed us about the cancellation of tickets. We found out in one day when we started doing check-in on the Internet. I called and wrote to the Emirates air company asking for a refund for the seats, but they refused. Our vacation was ruined through no fault of ours. I am outraged that no one informed us about the cancellation of the tickets.

• Review fromIshan P

  Date: 10/09/2023

  1 star
  I had an horrific experience flying with Emirates. I was forced to put my laptop bag in my carry on bag after the ground staff at ************* held my boarding passes and threatened not to let me board the plane unless I do it. I ended up carrying my laptop in the trolley that caused scratches and even screen damage to it. After getting the boarding passes I put back my laptop in the laptop bag to avoid anymore scratches. The emirates staff at the boarding gates again harassed me and took away my boarding passes for carrying the laptop bag. The head of operation even started telling his baggage team to offload my bags since I was not able to fit in my laptop bag in the carry on bag. Finally after assuring them of keeping my laptop bag under my seat I was allowed to board the plane right before the gates were closing. After reaching to LA I found out one of my bag got lost and it took them days to locate it. I'm sure the ground staff held it to bother me bcoz the tag they put at ************* was missing. Someone from emirates team scared the s*** out of me by knocking my door at (12:15am) midnight to handover the bag without informing me and without me sharing the gate codes. How the h*** did they come in I still don't know. The bag was all torn and damaged. All the stuff in there was damaged too and some of the stuff was missing. I have raised the complaints three times but never heard anything from emirates.