Reviews

This profile includes reviews for Emirates's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Emirates has 7 locations, listed below.

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  Emirates

  55 East 59th Street, 5th Floor New York, NY 10022-1722

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  Emirates

  1 Saarinen Cir Ste A-L1-325 Sterling, VA 20166-7547

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  Emirates Airlines

  5600 N River Rd # 610 Des Plaines, IL 60018-5114

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  Emirates

  101 - 90 Sheppard Ave E North York, ON M2N 3A1

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  Emirates Airlines

  5718 Westheimer Rd Ste 1720 Houston, TX 77057-5751

Review Details

• Review fromElyse B

  Date: 10/01/2023

  1 star
  Emirates made me check my bag even though it was a small wheeled 20 inch carry on. They broke the handle. I filed a complaint which was very difficult to find and complete on their website. I cannot get any updates.

• Review fromHR R

  Date: 09/07/2023

  1 star
  Emirates lost my bag carrying valuables items and documents. It has been 5 months and I am still waiting to finalize the compensation. I have made dozens of visits to the airport office to track my baggage but there was no help or update.

• Review fromCharles O

  Date: 07/26/2023

  1 star
  I would give 0 stars if I could. Emirates delayed my bag leading to me not having my suit, shoes or any clothes for my wedding in a different company. They came up with some silly excuse saying it was out of their hands.

• Review fromLuca S

  Date: 07/16/2023

  1 star
  My last trip with Emirates has been deeply disappointing, marked by frustrating incidents that raise concerns about the airline's commitment to customer satisfaction and safety. The issues I encountered include a significant problem with their cancellation policy, lack of responsiveness from their customer service team, concerning safety practices, refusal to reimburse for damaged luggage, an extensive delay during the return flight, and a ***** contrast in service quality between Economy and Business class.Regarding the cancellation policy, I received misleading information from three representatives, who assured me (on a monitored and recorded line) that I would receive a full refund if I canceled within 24 hours. However, they failed to mention the crucial condition that this only applied when the flight was at least 7 days after the initial booking. As a result, I tried to cancel within the 24-hour window but could only reschedule. This costed me a $500 loss vs. the option of cancelling and booking a new flight for the following day. Despite Emirates acknowledging in writing their mistake, they repeatedly refused to provide a price match or refund, and eventually even stopped replying to my follow up messages on the open complain.During the flight, we saw blankets piled in front of emergency exits to save time, compromising passenger safety during an evacuation.Emirates declined to reimburse me for damaged luggage, reflecting a lack of care for passengers' belongings.The return flight experienced an extensive delay due to a missing document, leaving us seated for over two hours without updates or assistance.The ***** contrast between Business and Economy class experiences is disheartening.In conclusion, my trip with Emirates fell totally short of my expectations. Misleading policies, unresponsiveness, safety concerns, and inadequate customer care paint a very negative picture.

• Review fromIrfan A

  Date: 06/01/2023

  1 star
  I am deeply dismayed by my recent experience traveling with Emirates, on flight EK623 from ****** to ****** via ***** on 19th March 2023. Despite my overall luggage weight being well below the limit, I was unfairly charged $260 for excess baggage, attributed to a single piece of cabin luggage and my laptop. It was perplexing and unjust, particularly since I observed fellow passengers on the subsequent *****-****** leg of the journey carrying identical luggage loads without question or surcharge. This incident left a bitter taste, reminiscent of past negative encounters with the airline, and solidified my perception of the company as one that prioritizes profit over passenger satisfaction. It is disheartening to see Emirates' customer service lacking in empathy, neglecting to rectify the issue or offer an apology, let alone a refund. The experience stands in ***** contrast to the superior service provided by other ************** carriers like ***** Airways. Considering these experiences, I strongly urge potential passengers to reconsider flying with Emirates. Their practices, in my view, are not in keeping with the high standards one would expect from international airlines serving **** citizens.

• Review fromVijayakumar M

  Date: 05/18/2023

  1 star
  Wheel chair assistance was not provided and asked to walk by self.

• Review fromIman H

  Date: 05/11/2023

  1 star
  Skywards+ is a scam. As I was purchasing my ticket to *****, I was offered an opportunity to pay for a Skywards + yearly plan. The $399 plan seemed great to me because one of the "CLEARLY" featured benefits was 20% Discount on Classic Rewards. Being a first time emirates customer, I assumed this would gibe me 20% off the flight I tried to book. I quickly subscribed and received a voucher for the discount to be applied for any flight I booked via my desktop. Much to my surprise and frustration that was not the case. Basically I spent $399 for absolutely nothing. I tried requesting a refund via the online chat on the website. After speaking to two representatives and a Skywards representative I was told refunds are not possible after a purchase. I find this absolutely difficult to believe. I literally tried cancelling my service within minutes of purchase, in fact the purchase is still pending on my credit card and I am unable to dispute it. My ticket to ***** is in October and there is no way that the 20% discount can help me in anyway because I am a new customer and I have no miles accrual. To confirm, I have a total of 0 miles. ** my opinion, this advertising is misleading and unethical. To not allow a customer who has not used the service or benefited from it in anyway rally sets a bad tone for what I thought would be a first class customer experience. To be clear, NO WHERE does it indicate during the purchase process it can't be refunded. This is simply theft without services rendered. Easy Money from a simple mistake. I spent $399 for nothing and have nothing to show for it. I will avoid flying with this carrier in the future.

• Review fromAisha S

  Date: 01/25/2023

  1 star
  Emirates Dubai Connect states 'But if the best connection time isn’t available and you have to wait longer before your next flight, you could be entitled to our Dubai Connect service.'(*********************************************************************************************). However, less than 2 days before my trip, they are refusing me hotel stay for a 21 hour 50minute layover. I said I'm willing to leave via an earlier connection as per policy. They couldn't find earlier connection--BUT, still not giving me hotel. Why? Because if I had left my port of exit on an earlier middle of the night flight, or on another day, then I wouldn't have had a long layover in Dubai!!! I asked them to send me the written document that states this rule--they said they didn't have it, but he's telling me what it is now??. The manager (I had asked the customer rep to send me to her manager) restated the Dubai Connect statement quoted above. That only mentions connection in Dubai -- nothing about conditions on when you fly out! But with my experiences with Emirates, they are always stubbornly unwilling to accept responsibility or error.
  This is the third time I am complaining about them in a course of 7 years. Earlier times, they gave away my and my daughter's seats to someone else and refused to acknowledge fault or provide some compensation, even trivial. Another time, they used up, without our knowledge, the visa we had purchased for Dubai for our layover hotel stay (rather than giving us the overnight visa they're supposed to) on way to our destination so that on return from destination, when we were actually going to use the visa we purchased, we were forced to spend over $500 getting another new visa at the airport -- again, Emirates refused to even acknowledge.
  It's just not worth it. They have terrible customer service & their refusal to acknowledge the problem indicates they will not be improving any time in the future.

• Review fromPhilip M

  Date: 01/18/2023

  1 star
  I had one of the worst flight experiences ever with Emirates airlines on 17th December from ********* to ***** (Reference: BDYWQF), as I booked the seat 59B, and unfortunately the seat was broken as the back of the chair was damaged and unstable, it kept going back and forth with every movement I made. I have asked the cabin crew to change my seat however they replied that there are no seats available on the plane, and they called the engineer who came and tried to fix my chair for several mins with no luck It was more than a 14hour flight with a seat of an unstable back, which caused a very unpleasant flight for me with lots of back and neck pains, especially that I already have back medical condition I have submitted an official complaint to Emirates airlines, however they refused to acknowledge my complaint claiming that they have no records of my experience You really cant expect someone to sit on a chair with an unstable back for 14 continuous hours

• Review fromSoomaiya A

  Date: 01/12/2023

  1 star
  Emirates Airline lost my baggage and will not give me any answers. They have the worst customer service that reply we are only able to check the system rest of the work need to be done by people who are at the airport. Their offices at airport will not answer phone call nor emails.