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Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,839 total complaints in the last 3 years.
    • 1,596 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/13/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited a check on Saturday July 9th from one of the largest car sales places in the country in a branch in ******* ***** **. The ATM said the first $200 would be available immediately and the rest would clear on Tuesday July 12.

      The remaining money has NOT cleared. I was on the phone with chase bank for over an hour yesterday and they said to call back today. I called and now I am told the check will not clear until july 20! This is 11 days after the atm deposit.

      This is absurd, misleading, and ridiculous. The check was coming from one of the largest auto sales places in the country. Now I am unable to purchase another car. Also, Chase wants to hold my money and mislead me for a week. The ATM said it would clear by the 12th!

      I demand my check funds to clear immediately. I have been a loyal chase customer for years. I am very upset and this is a problem.

      Business Response

      Date: 07/19/2022

      We
      responded to our customer's concerns by phone on July 14, 2022. To protect our customer's
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/11/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is against the claims department at chase bank. I called chase to report a fraudulent transaction that took place on May 15, 2022. There was $160 that were sent to a random number from my account via Zelle. I called chase and let them know about the fraudulent transaction and they reversed the amount back into my account after acknowledging there was no prior history with the number associated to where the transaction was sent. Weeks later I come to find out the amount was reversed back into that fraudulent account because Face ID was used to unlock my device and that the account sent to was within my geographic location and also because I regularly utilize Zelle through my chase account. Ive been a chase customer for many years and have not experienced anything like this before. They are unwilling to help or look further into this situation.

      Business Response

      Date: 07/19/2022

      We responded to our customer's concerns by phone on July 19, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/11/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I held a joint checking account with my mother, my sister, and myself with Chase Bank. The account and statements would go to my address and I would handle the account. My mother passed away a decade ago. After my late father's affairs were resolved recently, I wrote partial payoff checks for my sister and my brother. After they confirmed that they had deposited their respective checks, I called Chase Bank in order to both issue a final check in my name and to close the account in its entirety. I fully explained the reasons for the closure of the account. The individual fully understood my explanation and provided condolences for the loss of my mother. He said that he would handle the final check disbursement in my name ($4,227.07) and close the account.Two weeks later, I receive a check in the $4,227.07 in the name of my LATE mother. The account had erased my name from the account even though all statements and the handling of the account were at my address. I went to the Chase Bank branch near my present credit union at ******************************* in ***** *******. The branch manager is *******************. At that time, I was assisted by a *****************************. She got on the phone, and she said that I would be issued a check for the amount above in my name within ***** hours. No check came.I have returned to that very same branch an additional six times, mostly dealing with an *************************. Each time, I have been promised that a check will be issued in my name; each time, I never receive any such check. The account apparently shows a 0 balance.The last time that I went to the branch, **************** informed me that he does not have the authorization to request the desired check. This was after seven total visits to that branch. There are more details for this absolute debacle, but this is the synopsis. Both Chase Bank in general and this branch in specific have no desire to truly accomodate my need.I am close to filing suit against everyone seeking punitive damages.

      Business Response

      Date: 07/19/2022

      We responded to our customer's concerns by letter on July 19, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/11/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase closed my checking account without any notice after a check was deposited. The check cleared in my account and when i went to access my funds I realized my account was closed and could not access my funds. Its been several weeks and Ive been given the run around on how I can get access to my money. Ive sent the branch and branch manager numerous emails. I have payments that are not past due. All due to this issue! I just want my funds

      Business Response

      Date: 07/18/2022

      We responded to our customer's concerns by phone on July 14, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/08/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was leasing a car with Chase Auto finance from 7/2018-7/2021. When the lease was up, I found Texas Trust credit union to get a loan through and bought the car through them. There were apparently taxes due for my country for the car and Texas Trust credit union paid them and notified me. Apparently Chase Auto paid them as well without asking me or getting permission to do so. Now they are trying to get me to pay them what they paid to the county. I explained that my current loan holder had already paid those taxes and they would need to contact them to get reimbursed. They said they would not do that, I would need to get them proof that they had been paid from Texas Trust credit union. I asked them to contact the loan holder and they would not. I got the information required from Texas Trust credit union showing it had been paid and mailed it over a week and a half ago. And when I mailed it, I told them they never asked my permission to pay that bill and they were no longer financing my car. I told them if they continued to threaten to send me to collections, I would sue them. Not sure why this is my problem at all. Chase took it upon themselves to pay something for a car they weren't even financing anymore. Sounds like they need to pursue the money they lost and leave me out of it.

      Business Response

      Date: 07/21/2022

      We responded to our customer's concerns in our
      letter dated July 21, 2022. To protect
      our customer's privacy, we are not providing you with a copy of our letter. Our customer may use their discretion in sharing
      our response directly with you. 

    • Initial Complaint

      Date:07/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My brother ******* ****** was killed at his home at ***** ***** ******** *** ******* ********* I am the Executor of his Estate. J Morgan Chase Bank as put the home in my name but as not paid out the insurance to his Estate I am asking for help to get the insurance so I have handle the estate's affairs handle and completed so I can be done with his business. The deed was given to me in January of 2019 but I have not gotten the insurance that was covered in His Mortgage payment. When speaking with the insurance, they said it as not been paid out, so why not

      Business Response

      Date: 07/25/2022

      We responded to our customer by phone on July 22, 2022. Our customer is free to share our response with you.

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

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