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Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,840 total complaints in the last 3 years.
    • 1,597 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/27/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction:
      7/7/2022

      Description:
      A $504.15 Transaction was invalid and the money was supposed to be put back into my account a few days after the attempted transaction but never was. I called and filed a claim with Chase Bank on 7/11/2022, and this claim was rejected several days later with chase bank stating that after their research, they found it to be a valid transaction, with out any further information. I called the merchant and the merchant stated that they released the funds the same day and that Chase bank is withholding the funds that were released back into my account. Merchant also stated that they never got a call from Chase bank regarding any research into this dispute and that if Chase bank wants, they can call the merchant and the merchant will send any documentation needed to show that they released the funds back into my account.

      Business Response

      Date: 08/04/2022

      We responded to our customer's concerns by letter on August 4, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 08/04/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.



      Sincerely,


      ***** *****
       





       


    • Initial Complaint

      Date:07/27/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ********************************* payed my mortgage in the amount of $2650,00. It was stolen en route and cashed at a citibank according to chase by an ***************************. They didn't take an I.D from her nor stamp the back of my check to know which branch cashed it . Chase even addmitted the check should have a stamp and an identification of the person. I found out in February after my mortgage company called for non payment...I called chase and went to chase only to be told Im out of luck becouse of their 30 day policy. My statements only show amount and date cashed so there was no way of me knowing it was stolen. Made a police report and a complaint with ****************** protection bureau after around 90 days they said the same thing about not being able to recouup my stolen funds based onn30 day policy. I feel robbed and discriminated after reading about a man named ******* this happened to in **** ******* ***** but his check was enroute to I.R.S for taxes and was stolen and he recouped his funds in 2020 googled under KPRC 2 INVESTIGATES CRIMINALS STEAL MONEY FROM BANK ACCOUNTS..same thing happened to him same bank chase...why are they not refunding my money likebthey did his??? Im a 64 year old who worked covid front lines at ********** hospital. I work hardcand have medical issues.

      Business Response

      Date: 08/03/2022

      We responded to our customer's concerns by letter on August 3, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 08/18/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      They basically said nothing other than that they sent me a letter on August 3 2022.

      All Im getting is that they will not refund me my stolen money becouse of the ***************************************************************************************************************************************************************** No I.D and no signature comparison....

      I sent them a newspaper article which you can ****** ****** investigates criminals steal money from bank. **** ******* ***** case...that man was givin his money back from Chase. He also went over the 30 day policy like me  only see date and ammount on statement no alert or red flag it was stolen. I agree with that man its impossible to know. Same thing happend to us.  Why are they hand picking who they give stolen money back to??

      Why did the man in ******* ***** get his money back but im not...why is chase not acknowledgeing any of this and keep stone ******* me with their 30 policy which was excempt for one individual and who knows who else but not for me??? This case made the news . I talk to chase through Office of comptroller of the currency and B.B.B but not one person in charge not one name has come to my assistance to resolve this issue..I only speak to branch managers who dont know where my check was cashed or who cashed becouse it lacks a stamp in the back like all checks get and lacks Identification for the person who cashed it or an account number...the rest of the ********************** people are just phone operaters...No person in charge has contacted me...Who is in charge ...feels like a computer is doing all the talking....or reps who can't help me..Ive banked with Chase for many years and deserve better...I work hard at a hospital fought Covid frontlines and 64 year old man with health issues and would like my stolen money back . Please stop stone ******* me with a 30 day policy chase bank exempted for a man in ************* with same issue I had

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *********************************




       

      Business Response

      Date: 09/12/2022

      We responded to our customer's concerns in our letter dated September 12, 2021. To protect our customer's privacy, we are not providing you with a copy of our letter. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/26/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 29th, 2021 I was the victim of a scam. (the now well known Zelle scam.) $2,000 was stolen from my checking account. I went to Chase bank ***********, ******** **** and reported this scam. The branch manager submitted a report to corporate Chase, I also submitted a report via email to Chase phishing/scam department and reported it to the local authorities. On July 31st, 2021 I received notice from Chase Bank that no action will be taken and my inquiry is resolved. They claim I was responsible for the scam! Chase Bank refuses to return the money that was stolen from me.

      Customer Answer

      Date: 08/10/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a mobile checking account back around the first round of stimulus payments to be able to cash my **** dollar stimulus check because I had no bank account and at the time my photo state I'd had been stolen and not replaced yet for me to cash it in person at a bank. However I had a picture of it on my phone and to make a long story short. They opened the account. For me, and I scanned the check on my phone and they accepted it and put a 5 day hold on the funds to verify everything and after the 5 days my funds became available to me. I then tried to transfer my funds from my account to my room mates account using the **** app because my debit card had not came in the mail yet and I needed to pay a **** to keep my lights on that as past due. When I tried to transfer my money using **** they froze my funds because they said it was suspicious that I wanted to transfer the entire amount the same day it became avaliable even thought I explained to them that I hadn't received my card in the mail yet and was on the phone with customer service during the attempted transfer and after he froze my funds and denied the transfer the customer service rep. ****** my account for no reason and they have since then refused to re open it and make my funds avaliable to me. I've faxed them mail with my name on it and a utility **** that theh asked for with my adress the check was sent to and my first and last name as appeared on the check as well as my account to prove it was indeed my check and it belonged to me and when I faxed them the information they said it wasn't good enough to verify my identity and adress after they told me it would be and have given me a huge problem any time I've contacted there customer service support to resolve the issues. The representatives have been extremely rude and unhelpful and on more than one occasion have even hung up on me instead of trying to help me fix it and I still can't gain access to my money that belongs to me. Please help me

      Business Response

      Date: 08/01/2022

      We responded to our customer's concerns by phone on July 29, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 07/19/2022 I looked on my account and noticed a transaction for $1773.84 came out the account for a Target transaction that used my routing and account number and when I contacted chase they told me I had to wait for a day for the money to process then I could dispute it which they did credit back. I had plans this Saturday to go to banking manager to close my account and withdraw the rest of my money because it is a chase business account So how my information was even breached is beyond me because the only time I given out my account information is to my new employer for direct deposit I never give out my account info and then again today 07/21/2022 I look in my account and chase allowed $18,743 to be purchase for target gift cards using once again my routing account number which is beyond me because I didn’t lose my card I have it with me and anytime I’m at the store or mall making purchases they always embarrass me and block my purchases yet they allowed someone to defraud my account for about $20,000 I am very upset I need this matter handled with every single penny returned back to me this is a HORRENDOUS INCONVENIENCE as a small business owner I put my trust and my business finance in CHASE hands and they Failed me miserably

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ever since I opened my account, I have been needing to call chase to use my money. Every representative that I speak with, pull me through a long drawn out process that I mentally and psychically do not have the time for. They continue to blame a zip code as being the reason why I am unable to Apple Pay. It is extremely inconvenient that this is a consistent issue and that I have to wait to get in contact with them before their working hours are over. Please fix this, otherwise close my account!

      Business Response

      Date: 07/26/2022

      We
      responded to our customer's concerns by phone on July 25, 2022. To protect our customer's
      privacy, we are not providing you with any details of our resolution. Our
      customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/18/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 7th, 2022, I lost access to my online banking services because my account was tried to be accessed from Iran. Given the economic sanctions against this country, Chase blocked my account and asked me to provide notarized documents showing I was in the U.S. the day my account was hacked.

      On May 9th, I visited the Chase branch located at ***** ******** ***** *** ******** ** ****** where I was told to notarize a proof of residency and come back to fax it to headquarters. I had to pay $25 to get these documents notarized and submitted. I was told the issue would be solved in a couple of days.

      Three weeks later, I received a document from Chase with an internal form to be notarized and sent again. I went to the same Chase branch, and a manager helped me notarize it at the same branch and submit it again. I was told the issue would be solved within a week.

      A week later, I returned to the same branch because the issue was not resolved. The same manager called headquarters and was told the document was never received. At that point, the manager called me the next day again, telling me the document was being reviewed and there was nothing I could do but wait. In fact, the manager told me it would be easier to close all my accounts with Chase and do business with a different bank.

      After calling at least 4-5 times weekly, explaining the situation, and asking for updates, Chase only promises to work on the case and follow up with me within a week. I have never received an update or call during the last two months and a half.

      Today, July 17th, I received the same form from Chase via mail, asking me to notarize these documents for the third time. I called Chase again, and I was promised to receive an update as the department in charge of unblocking my account has not responded or followed up with me during the last two months and a half.

      Business Response

      Date: 08/16/2022

      We responded to our customer's concerns by phone on August 15, 2022. To protect our customer's privacy, we are not providing you with any
      details of our resolution. Our customer may use their discretion in sharing our
      response directly with you.

      Customer Answer

      Date: 08/16/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.



      Sincerely,



      ******** *****



       
       

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am currently financing a vehicle with Chase Auto and the vehicle was stolen in March '22. Vehicle was later recovered and deemed a total loss by our Insurance Provider, who requested a payoff statement from Chase and cannot make the payment because Chase never perfected the title.
      vehicle was originally a lease and was bought out from **** in 2019. During that time we sent Chase all the documentation necessary to finance the vehicle. The title should have been perfected in 2019.
      We are now 3 months post vehicle being stolen (3 years post our finance agreement with Chase) and the title does not reflect Chase as the lienholder.
      We have called 50+ times between may - present and were initially told that an odometer statement in 2019 was not accepted because the mileage was incorrect.
      The agent ******* told us the mileage we needed to put on the document and sent the odometer statement through their Secure Portal. we have since spoke with multiple agents and supervisors who confirmed that everything has been received and with the Colorado DMV to perfect the title.
      Towards the end of June we called again for a status update and were advised it was rejected. I was able to speak with ***** ****** in the titles team who did not have any clear answers why our perfection of title was being rejected and later found out it was not Colorado DMV rejecting, it was Chase' own internal dept called the Sworn team. We have called ***** multiple times, our latest update from her was she was escalating to her supervisor to review with Sworn team and never got a call back. We have called several times since the 30th of June requesting to speak with a member of the sworn team or a director so we can resolve the issue and continue to not get any call backs or clarification what is needed to proceed.
      We sent the documentation AGAIN on July 13th through the secure portal and spoke with a supervisor named **** who assured we would get a callback today 07/15 and still no callback

      Business Response

      Date: 07/28/2022

      We responded to our
      customer’s concerns during our conversation on July 28, 2022. To protect our
      customer’s privacy, we are not providing you with the details of our
      resolution. Our customer may use their discretion in sharing our response
      directly with you.

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a business account that has been open for a year. I have never had any thing fraudulent happen. I have a direct deposit that hits every month on the 15th from the insurance agency i work for. I then have business things such as my agency systems and phones that are drafted the next couple of days. I logged in this morning and it said I was locked out due to suspicious activity. I start calling in at 8 am. I speak to probably 8 people from that time to 11am - or all just tell me the same thing. That it is closed- that they do not have to tell me why. The last person I spoke to just put me in a que and never came back on the line. I decided to go in person to a chase bank and speak to a manager. The manager calls in for me and they tell her the same thing. I asked when I would have my direct deposit that hit my account this morning meaning they already have those fund and they said it would be mailed and I would receive up to 14 business days. I want to know why my account was closed. I have had maybe 1-2 overdrafts the entire year - it iwas due to a mistake in calculating transfer amounts on my end. I'm unable to pay my bills and my insurance agency is going to lose money for this. I need access to my funds asap. Them I will voluntarily close the account bc I have never dealt with lack of service from any establishment in my life. Legally they have to tell me why they are doing this but they are telling me that they can just do it bc and owe me no explanation. The unbelievable part - is this exact thing happened to my husband's personal chase account this week - after 3 days of asking for a manager - they fixed his account. Acknowledged they made a mistake and it was open and usable again. I find it odd that the same thing is happening to my business account - same verbiage and everything being used.

      Business Response

      Date: 08/05/2022

      We responded to our customer's concerns by phone on August 4, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:07/18/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase denied me access to my social security money September of 2021 saying that they had sent the money back to the social security office come to find out they had stolen my money and up until June of 2022 they have no rights to anything I have I am a sworn in Free agent s elf. Employed for the last 26 years sworn in last 23 years

      Business Response

      Date: 07/20/2022

      We responded to our customer's concerns by phone on July 20, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 07/20/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

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