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Business Profile

Banking Services

CIT Group, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Banking Services.

Complaints

This profile includes complaints for CIT Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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CIT Group, Inc. has 45 locations, listed below.

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    Customer Complaints Summary

    • 73 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/12/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a checking account with CIT the end of July 2022. I have a balance of $6,000.00.I tried to wire transfer $5500 on July 29, 2022.. My receipt said it was processed. Later in the day, I checked my account and couldn't get access. I was told my account is under review. I have called numerous times and nobody is telling me anything. I was just given a phone number to fraud prevention department on September 6th 2022. I can only leave messages. No body has sent letters (like they said they did) and no calls. Please have them refund the money I deposited.

      Business Response

      Date: 09/21/2022

      Customers complaint was regarding an account restriction which prevented her from withdrawing funds. Customer requested to have her account closed and funds returned to her. On 09/14/2022, FP closed the account and funds were mailed to customer. On 09/19/2022, customer telephoned the *********** and was informed that the account was closed and a check was mailed.

      Customer Answer

      Date: 10/03/2022

      Better Business Bureau:

      I did not hear one word from CIT Bank. They never called me, or emailed me, but I did receive my deposit back in the form of a check. 

      I'm happy to have gotten my money, but they are sad bank that they didn't talk to me at all. I had to complain to BBB



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************************



       


    • Initial Complaint

      Date:09/07/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a new account with CIT Bank with an initial deposit of $5000 as a transfer from my checking account at another bank on 8/1/22. I was told by customer service that the funds were deposited. I cannot access the account or my funds. I am an online banking customer and do not have in-person, telephone, or online access. As of 8/7/22 I continue to be informed by customer service that my account is inaccessible due to an error. I was told the issue was reported to the online banking department and they are investigating the error. I was not given any further contact information or an estimated date by which the error would be resolved. **************** told me I could not have the funds returned at this time. I transferred $5000 to a CIT Bank personal bank account. The $5000 was received by CIT Bank. I cannot access the $5000 or have it returned to me at this time due to a failure of CIT Bank.

      Business Response

      Date: 09/08/2022

      ***** to the complaint being forwarded to the ************ they tried to reach the customer by phone but the customer did not answer. Later on 09/07/22, the *********** spoke with the customer and provided a resolution during that call. Specifically, the customer was guided to re-enroll in online banking and successfully logged into online banking.

    • Initial Complaint

      Date:08/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After opening an account with this bank (CIT Bank), I continued to have problems accessing my information using the website so I downloaded the app and was still not allowed access to my account as the system continues to tell me my access code is incorrect. This is the code that the bank sends via text and email. And now has locked and blocked my account! Frustrated, I called the customer service line and was advised by the recorder that my wait time would be 107 minutes!!! While waiting I emailed customer service and requested to close the account and send my $5,000 back to the account it was drafted from. During all of this I am still on hold for One hour and forty five minutes! I have spent several hours and several attempts trying to resolved the password issues.. This is not the place that I trust to handle my finances! I need all of my funds reverted back to my initial bank IMMEDIATELY. Especially in this economy finances are not up for debate or play and I need my money!! It is wrong to not have access to your account and be told your funds are on hold and you have no access to the funds.

      Business Response

      Date: 09/13/2022

      CIT contacted the customer, who was able to successfully login to her account.

    • Initial Complaint

      Date:08/03/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8-2-22 I attempted to access my CIT Bank account and received a prompt that a password reset would be required. I received an email that said click here to reset password but clicking there had no effect. Calling the phone number listed for problems had a stated wait of over 100 minutes. I want close my CIT Bank account using the *****

      Business Response

      Date: 08/04/2022

      On August 3, 2022, *********** Associate reached out to customer and offered to help with online banking, but customer wanted to proceed with acct closure. Account was closed on August 3, ***************************************** the form of a bath check.

      Customer Answer

      Date: 08/10/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:08/02/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Notified cit to release are funds and return to the association. They took a expiring cd and rolled it over to a new one after they were told not to. Weve been waiting 30 days for our funds to be returned. The amount is **** million dollars. Our association was convinced to invest in CDs with this company from our management company. They pay next to nothing in interest. They cant be contacted by phone or email. All we want is our funds to be returned so we can invest with a reputable bank.

      Business Response

      Date: 08/17/2022

      CIT Bank completed our investigation, and all funds were transferred as requested to the *** on 07.28.2022. Details of the transactions were sent via email to the authorized signer on the accounts.

    • Initial Complaint

      Date:07/21/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After opening an account with this bank (CIT Bank), I continued to have problems accessing my information using the website so I downloaded the app and was still not allowed access to my account as the system continues to tell me my access code is incorrect. This is the code that the bank sends via text and email. And now has locked and blocked my account! Frustrated, I called the customer service line and was advised by the recorder that my wait time would be 107 minutes!!! While waiting I emailed customer service and requested to close the account and send my $700 back to the account it was drafted from. During all of this I am still on hold for a hour and forty five minutes! I sent another email of the screenshot of the call length still in process on my phone... I have still been UNABLE to have any form of communication with ANYONE! This is not the place that I trust to handle my finances! I need all of my funds reverted back to ************* IMMEDIATELY. Especially in this economy finances are not up for debate or play and I need my money!!!

      Business Response

      Date: 08/04/2022

      CC Associated reached out to customer and helped with olb access, but customer wanted to proceed with acct closure. Funds were on hold, so closeout was going to be processed after hold released. Customer then transferred more funds which were subsequently placed on hold. Account will be closed on 08/09, following the hold expiration on 08/08.

    • Initial Complaint

      Date:07/19/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Dad, ******************************** had accounts at CIT bank. He died on May 22, 2001. I am the legal Personal Representative of his affairs. I was contacted by letter by this bank that there was more money in one account. I was told that I had not received any money, and the only one who had was my sister. Not true! I also received money as a beneficiary of the account. Evidently, there is another account, an *** CD, and they want me to send another Death Certificate, when they must have one already because money was dispersed already to my sister and I, so we already went through the process. They also want me to send a signed, notarized letter telling them what I want done with the money. And they will not even tell me how much of the dispersal is mine. I was somewhat confused about the request so I have tried to call back several times in the last few days but the wait is over 1 1/2 hours. And when someone finally started to go on the phone, the line was busy. I feel like I am getting the run around. Also, they told me to go online and get a form at ********************** I went online but cannot seem to get anything without signing in, which I can't do as the account is in my Dad's name. I would like the bank to contact me, at a time convenient to me, and let me talk to a manager or someone in charge so that I can fully resolve this.

      Business Response

      Date: 08/04/2022

      ************************************* received funds from ******* * ******** *** ** in Sept 2021. *************************** is listed as a beneficiary on ********************** MMA and has not received a disbursement. On 8/4/22, Estate Support telephoned ***************************, but number is no longer in service. Estate Support emailed *************************** and provided a direct line for assistance. Will not require a copy of Death Certificate.

    • Initial Complaint

      Date:07/18/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was advised by an employee, ************************* that I wouldn't be charged a ****** fee but I checked my bank account and it's overdrawn so I was deceived. so now I have the Initial which wasn't supposed to come out until Fri 7/15/22 but being that they breached contract I wanted everything cancelled! and a full refund w/OD fees paid.

      Business Response

      Date: 07/29/2022

      CIT responded to the customer and mailed a follow up response letter on 7/29/2022.

      Customer Answer

      Date: 08/01/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       

      Fees have not been paid in full.  

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ******** *****




       

      Business Response

      Date: 08/02/2022

      As per our response letter mailed to the customer, the full refund check(number ************ of $277.00 was mailed to the customer at *************************************************** in ************, ** on 7/20 via regular mail. We consider this matter closed. 

    • Initial Complaint

      Date:07/18/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a checking account with ************* (ending ****) which on 05/08/22 had a $ ******** balance. I did not make any withdrawals or debit charges on this account, but On 06/08/22, my balance went from $******** to $383.42 dollars. I was trying to contact the debit card phone number (in 3 opportunities) without success. The automated answering system kept me on hold for hours without anybody answering the calls. On 07/08/22, I called the *********** One west bank, A division of CIT bank N.A. which also has an automated answering system that did not answer my call either. On 07/14/22, I went to the ******* ******************** (********************************************** ********) to talk to a live person. I was notified by *********************** (manager) that the bank was in a process of merging with another bank ********************** and that they could not file a claim for fraudulent access to my account. I would have to do it over the phone automated system (which does not work). After some pressure, He agreed to call himself to the automated calling system without any success. He told me that he would try to help me but there was no assurance that my money could be recovered. He called me the next day so I could file a fraudulent claim. My concern is that my money in the bank has not been refunded to my account and I am afraid that the bank will avoid its responsibility to refund the money that was deposited in my One west bank account and under One west bank custody. The merging of this bank should not be a reason for me to lose my money. Can you intervene and help me recover my money which was fraudulently extracted from my ************* Account?

      Business Response

      Date: 07/28/2022

      Complaint was resolved with customer to their satisfaction prior to receiving notice from BBB. Customer closed bank account on 7/26/2022.

      Customer Answer

      Date: 07/29/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************************



       

    CIT Group, Inc. is NOT a BBB Accredited Business.

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