Complaints

This profile includes complaints for North One's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  North One

  401 Park Avenue South New York 10th Floor, Office 823 New York, NY 10016

  
• 

  NorthOne Banking

  44 Montgomery St Ofc 3-105 San Francisco, CA 94104-4602

• 

  NorthOne Inc

  240 Richmond St W Toronto, ON M5V 1V6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wire funds. You place a hold of them. I want my money desposited into my account. I show you my bank signature card from the bank I am sending from and you have the audacity to ask for invoices? Also, why do you need information about my legitimate Venmo expenses? I should be able to spend my monet at will.Deposit my wire! Stop putting holds on my account.

  Business Response

  Date: 10/26/2022

  Hi ******,
  Thank you for taking the time to write ** here, we apologize for any frustration or delay you have experienced with our teams. All financial service companies are required to evaluate their products, services and customers periodically. This includes occasional review of incoming or outgoing payments. I can see that you completed review with the team and they have assisted you in depositing the funds to your account. We appreciate your understanding as we maintain the security of all accounts and payments.

   

  Thank you, NorthOne Support

  Customer Answer

  Date: 10/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Thank you for your BOILER plate answer.  This is the prime example why your **************** is lacking.  Yes, I got my money; however, your response is not accurate.  You said it is "occasionally" checked? Then how come you have flagged *********** everytime?  Also, I am still waiting for my refund of my two $15 wire fees that the customer service rep offered over the phone.  Please give me my $30 credit.

   

  Thanks

  ******

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 11/04/2022

  ******,

  Sorry to hear you are not satisfied with the review process or service you have received. We certainly do apologize for any frustrations you are experiencing. All wires are subject to review, though not all of them will be reviewed. While you may be experiencing that each of yours have been reviewed and that it is challenging to provide the documetnation for these reviews, this process is in place too keep our accounts and clients secure.
  
  Apologies that the wire fees were not actioned in a timely fashion, these have been returned to your account.
  
  Please let us know if you need anything else.
  
  NorthOne Support

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The same as many of the other complaints here, we optimistically opened a business checking account months ago with these guys. All has been well until they randomly asked for business related transaction verification. We went through that the first time without issue. Yesterday, for many of the same transactions that have become a norm for us (mostly subscription services to office ***************** accounts), we were asked to do the same again. After providing the requested proof and verifying the purchases on our end, while they had our account frozen immediately after the email was sent (!?), in the middle of our business day, we were told the documents would not suffice as they were screenshots. I explained, after voicing my displeasure at the whole scenario, that the small charges (A few $5 purchases in an account that regularly houses thousands) were in-app business related purchases. NorthOne support requested invoices for those small in-app purchases, as if app purchases provide invoices. As we were repeatedly battered with a copy-paste message about reviewing client account history and needing to provide invoices that didnt exist for said transactions, we chose to make invoices for each and send them to resolve the apparent issue. The support was extremely lethargic from start to finish, culminating in an account closure 21hrs after the request for the transaction verification was made. If you value your money and time, steer well clear of this bank. Their support, as others have said, is near non-existent. Email takes forever to ****** a response (1.5hrs to reply on average), and their phone number simply has a voice message that tells you to email them or utilize the live chat feature thats even slower than email. Utterly ridiculous.

  Business Response

  Date: 10/19/2022

  Hello ******,

  Thank you for taking the time to write ** here, we are truly sorry for the inconvenience and difficulties you experienced with our team.

   

  I understand you were not satisfied with the timeline of the suspension of your account in relation to when you received the email from the team with the information request. Suspensions occur in order to secure an account while it undergoes investigation, while I understand that this created difficulties, please know our goal is always to move through the process smoothly when under review while maintaining the account security.

  Ultimately, it was determined your account would be closed. All financial service companies are required to evaluate their products, services and customers periodically. Based on our review, we may choose to discontinue certain products, services and, in some cases, customer relationships. As stated in the Deposit Account Agreement, the decision to exit your relationship is based on the overall evaluation of your account.

  I understand this may not be the outcome you wanted, and we appreciate your understanding.

  Best, NorthOne Support

  Customer Answer

  Date: 10/25/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  As stated, the business conducted an unfair and unethical suspension and subsequent closure of the account based wholly on confirmed business related transactions. Not only were those transactions business related, but some in question were confirmed before with this bank in a  prior review. No financial institution conducts reviews in the manner NorthOne does, and certainly not in a way that potentially places a small businesses in jeopardy by freezing assets in the middle of a business day for legal  and usual transactions. 
  

  The business has chosen to repeatedly copy and paste their response on all similar complaints here, as you can see. They stand by their obligation as a financial institution without neither citing what or where that law makes it their obligation. They have clearly stated repeatedly that they are not a bank, but chooses to act in the capacity of one when making these determinations.
  

   

  I would not advise any entity to risk business with this company.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Customer Answer

  Date: 11/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business has cited, by their own account, an agreement that erroneously identifies and misrepresents itself as a bank. NorthOne has proclaimed Bancorp as the backing institution and actual bank that holds the accounts for its customers. Their wccount agreement does not disclose the same policy nor do they conduct the same reviews. 
  

  We will no longer respond to queries here as the business, as stated in prior responses, has no intention of resolving the issue. It is also worth noting that the listed number for NorthOne on all public platforms, including here, is non-servicable. It merely leads to an automated recording with no directory or ability to contact an actual person outside of electronic correspondence.

  The check for the remaining balance on the account was received, but as they refuse to provide a phone number to customer support, it has not been able to be verified. When queried, we were told that because we are no longer customers that they will not call to do so (since scheduling a call to do so from THEIR end is the only way to speak to a representative.)

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 12/01/2022

  Hi ******, 

  NorthOne does have an outbound phone service, however this service is reserved for existing NorthOne customers. Calls can be booked directly from your NorthOne account. As you are no longer a customer, you'll have to speak with our ************* team via email at ************************************************************. 

   

  I can see you've been in discussions with our ************* team and they've provided your historical account statements, as requested. This is the extent to which we can provide verification of your previous account. 

  Lastly, all customers who sign up for a NorthOne Small Business Deposit Account agree to our Deposit Account Agreement (see link below) which explicitly explains that all Accounts and NorthOne Mastercard Small Business Debit Cards are provided by our bank partner, ***************** NorthOne provides you with the app experience that lets you manage your day-to-day transactions.

  ******************************************

  Should you have any further questions, please don't hesitate to follow up with our ************* team at ************************************************************. 

   

  Thank you, 

   

  ******** ******************************************** ******** ******** ** ***************** ***** ****** *****

• Initial Complaint

  Date:10/11/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people are just simply pathetic I was using my account very peacefully, and suddenly when I deposited a check, they suspended my account and told me if I provided all detail, they would reinstate I provided everything they asked for, and still, they closed my understanding they don't answer my email, and when I try to contact support no one answer I have more then $20K in my account,t and they are not giving my money back they don't answer I want them to send me my money through wire transfer or Ach transfer i need my money back right now that is a very pathetic approach by them i want my money back otherwise I am opening a case through lawyer

  Business Response

  Date: 10/19/2022

  Hello *****,

  Thank you for writing in, and I am sorry to hear about your experience.

  All financial service companies are required to evaluate their products, services and customers periodically.

   

  Based on our review of the documents provided, we may choose to discontinue certain products, services and, in some cases, customer relationships.

   

  When any account is closed, it is unable to be reopened for a final ACH or Wire transfer. Any remaining funds on the account are sent via a physical check to the address on file.

   

  I can confirm that this check process has been initiated, and a tracking link has been provided to you for your final check balance.

   

  I understand this may not be the outcome you wanted, and we appreciate your understanding.

   

  NorthOne Support

  Customer Answer

  Date: 10/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  i want to know that whether the check that you sent has been cashed out or not ?
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************** *******
  
  
  
  
   
  

  Business Response

  Date: 10/27/2022

  Hello *****,I can see you let our team know you deposited the check into your account. You would have to contact the bank you deposited the check into if you are not sure if the funds have been released yet. They can advise you as to whether the check has been posted to your account or not.
  
  Best, NorthOne Support

  Customer Answer

  Date: 11/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************** *******
  
  
  
   
  
  

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 2 2022 I applied to have a bank account with NorthOne with the same information provided on what business would concern. A representative requested documents and information and on August 9 and account was created. It was not until weds Aug 31 I transferred a total of ******* from my personal account to this account on Friday I received a notification that they rejected it. Also in the same email I received notification to verify what I do the same information that was given to open the account the next day the rep through email came back and stated that they were closing my account because they dont do business i guess with ppl with financial services. In the midst of this I requested to speak with someone by phone to my surprise they dont have a customer service number you cant talk to a rep except by email or chat. Because my account was closed I could no longer log in to get my funds and also no info on where the money deposited went. The reps stated then I would get my money back to the bank it came from but the money tht was in the account will be mailed out in 30business days which is extremely excessive and unheard of . I also am concerned as I never received a debit card and they have said they sent them twice . This concerns me that I may not receive my check with my hard earned money While researching I found out that in very fine print they say they are not a bank which is very much deceptive to consumers. The Bancorp provides debit cards to their accountants. I work hard not to be able to see or have control Of my money and no company should take advantage of consumers and businesses. That should be fully disclosed before sign up

  Business Response

  Date: 09/09/2022

  Hello ******,
  Thank you for your outreach and apologize for any frustrations you have experienced with our team. While we wish we could support every business type, this is not the case for a multitude of reasons. The industry in which your business operates is one that we are unable to support at this time.
  
  All financial service companies are required to evaluate their products, services and customers periodically. Based on our review, we may choose to discontinue certain products, services and, in some cases, customer relationships. As stated in the Deposit Account Agreement, the decision to exit your relationship is based on the overall evaluation of your Account.
  
  In regards to the funds in your account, anything that had not yet posted and settled to your account will be mailed to your address on file. Anything that had not landed in your account will bounce back to the sending bank. The timeline for check remittence includes shipping timelines, it can take up to 30 days to receive, sometimes less. If you do not receive your check within the 30 day timeline, reach out and we can send you a new one.
  
  In response to NorthOne not being a bank, we are transparent about this on our website and our language in all communications, we are a digital deposit account powered by banking with Bancorp Bank.
  
  I understand this may not be the answer you were hoping for. We appreciate your understanding.

  NorthOne Support

• Initial Complaint

  Date:09/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to NorthOne banking services by the end of March 2022 I deposited $50 as a start.It had taken longer then expected to receive the debit card and have a prepared account to use. Upon seeing the perks and style of service and support offered I quickly asked that I not get charged anymore for their service and stop my account from continuing.There customer support was completely unhelpful and chose to waste my time when I tried speaking to NorthOne support off of the chat portal they offer. An hour passed and they only allowed a few basics words to be exchanged. Entire time I am either waiting for someone to take up my chat or for the respondent to actually respond.The business advertised having perks and good service. I had a lack of customer support, the perks were non existent and I had requested that I not get charged for the service from the start and instead cancel my account as I didn't want it after seeing what it is.NorthOne instead continued to charge my account $10 per month till there was $0 and eventually closed my account when I specifically asked for a proper resolution then to close my account.NorthOne support individuals did not care for my initial inquiry nor my last.I never used any of their services nor did I ever use my card and was charged constantly till $50 were used up.

  Business Response

  Date: 09/07/2022

  Hello *******,

  Thank you for taking the time to reach out to us here. We are sorry to hear you have not had a positive experience with NorthOne. I see that you reached out to our team on April 29th, one month after opening your account, on March 29th, about being charged the first monthly fee, of which is agreed upon paying when you sign up. Our team let you know that this fee is standard and you did not continue the conversation. You reached out again June 24th stating you never got a reply and that your card came very late after sign up, when our team confirmed with you that the card was activated 5 business days after account opening, as expected. During this outreach you shared that you wanted to close your account, at which point our team closed it for you. However, the fees already incurred would not be returned, as agreed upon in your signup.
  
  I also understand you mention it was difficult to get ahold of our team, however our typical response time during business hours is less than 10 min to get a reply and we are open 7 days a week to assist customers via chat and email. You can also schedule a call 7 days a week through your NorthOne application. We do value customer communications and each time you reached out, our team was able to respond, though often times our responses went unread or replied to by you which is why your account was not closed sooner.
  
  I understand that this may not be the response you want, but we appreciate your understanding.

  Customer Answer

  Date: 09/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  To whom it may concern,

  It did not take ************************************************************************************************************************************************** any actual help. I asked customer service employee to also send a transcript which they did not.

   

  The fact is, I asked NorthOne to stop my account getting charged on April 29th and I have proof of this.

  This is the exact quote,

  "I got the card after a long time and already am getting charged a fee. I want the charges to be canceled and don't want to be charged again as of now."

   

  This was the first email exchanges. NorthOne never did what I asked them to do and they proceeded to charge me. I underlined the part of the email that I sent showing my request to stop further charges. 

   

  NorthOne is obviously lying about not receiving request and I have the proof of this.
  
  

   I have tried on multiple accounts to get some proper help from NorthOne and they offer to just waste my time and money. 

  Look at other reviewers on NorthOne's review page and see how they have terrible service. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Customer Answer

  Date: 11/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   I read the response from the business and that is not how the contact attempts took place by me. I had on multiple occasions tried to reach support through the chat portal and was constantly having issues reaching a live agent. During these attempts by me I was being charged monthly and this added up to $50. I had emailed Northone support about stopping these charges within the first month but they never did and only after charging all the money on my account they then decided to close my account how I asked. This is unfair and I want to get refunded for these monthly charges. I had never even used there service either and had only deposited the money into the account. I expect to get refunded or I reject the businesses response.  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 12/14/2022

  Hi *******,

   

  All NorthOne customers agree to the terms and conditions of our Deposit Account Agreement during signup. This includes agreeing to pay $10/month to have a NorthOne Account. You can read more about our pricing structure at **************************************** or in the Deposit Account Agreement under heading D. Fee Schedule.

  ******************************************

   

  As part of opening your NorthOne account, you, too, agreed to these terms and conditions.

   

  I understand this is not the answer you're looking for, however I can confirm that you agreed to this pricing structure as part of account sign up, and we will not be reimbursing you for past fees due. 

   

  Thank you, 

   

  NorthOne Customer Care

   

  ?

  
  For more information please see our Deposit ************************************************* services provided by ***************** ***** ****** *****

• Initial Complaint

  Date:08/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made severeal ach and wire payments from this account i opened with north one. On July 16 i sent 500 to my divvy via ach. Today is aug 27 they have stated they have not received the 500 i sent. On august 17 i sent 1, they stated they have not received any dollar transfers at all. I habe received no help from north one beside confirming that they sent the money. So how am i suppose to get my money back, a mistake was made on their end and they are refusing to send back the amounts to my account.

  Business Response

  Date: 08/30/2022

  Hi ********,

  
  Thank you for taking the time to write us here. Sorry to hear you have been having difficulties with your account.
  
  I can see that on July 16th a successful ACH was sent to Divvy from your NorthOne account. Our teams have provided the trace IDs and account details for the payments you are looking for through chat on August 2, 2022. As this payment was sent successfully, there is nothing else we can do to assist with recovery of these funds. If you have not already confirmed that the account and routing numbers you input are correct for the receiving account, it would be best to ensure that there were no typos input for the **** You had attempted both a wire and ACH to the same account, sometimes there are different routing numbers for receiving Wire and ACH, so I would recommend checking with the receiving institution.

  If the amount was not received by the intended recipient, it could mean you sent the funds to the wrong account number and it was an active account for a different recipient, in which case you would want to contact the receiving bank for further investigation. As account and routing numbers are input by customers, it is important that these numbers are confirmed before a customer sends funds to avoid sending to the wrong place. At this time, our team has provided all details that are available to assist in this investigation.

  I understand this may not be the outcome you were hoping for.

  Thank you for your understanding,

  NorthOne Support.

  Customer Answer

  Date: 09/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  My numbers were correct and it took your over two months to allow me to dispute the transaction even though ive been complaining since july.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Customer Answer

  Date: 10/11/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  I have done this multiples times with your team and the other bank to no avail. Your customer service finnaly decided to open up a dispute only to close it saying that their information was correct, when in fact this is not about correct information, i tranfer this money via ach its traceable, your company is the ones who supposedly transfered it which was never received by the bank. I have contacted the other bank and they have told me that they will talk to a representative from north one and let them know what happened with the transfer, nothing. I have received no help from north one. There is no sort of protection for customers, they expect me to just let my money dissapear into thin air when i worked hard to get it.
  

  
  

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  ******** *******
  
  
  
  
  
  
  
  
  
   
  

  Business Response

  Date: 10/19/2022

  Hi ********,
  
  Thank you for your reply, sorry that you are not satisfied with the information thus provided.

  
  
  Regarding your disputes for the ACH sent on July 17 the decision reached by our processing partner is final and cannot be appealed based on the existing information you have provided.
  
  However, if you have new information that is relevant to this dispute, we can resubmit it and have the case re-investigated.

  Note that your dispute claim can only be re-investigated if you submit new information.
  
  This can be anything: a screenshot of a message from the bank or the recipient that you didn’t already send in, a record of a phone call, etc.
  

  
  I understand this isn’t the outcome you were looking for. If you have anything further please let us know and we’re happy to appeal this decision.
  
  Best, NorthOne Support

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an account with north one bank. But when a random person was added to the account and after I reported it the bank decided to close my account. This person charged things on my account. After that the bank decided to close my account. The check they sent for the remaining balance was denied by my other bank and even so much as ******** I called them and they said it was perfectly fine. I called certify and they told me it was so too a wrong account number or check number on the check. I then asked the bank and they asked if I wanted a new check and that it would be expressed shipped to me. I also asked if that process would take and I was reassured not more than a day. Three days later they tell me that they were going to send the check and would provide tracking information. That was a week ago. Also Im unable to get any statement and the bank just wont respond to any email and they do not have a phone number listed. Not to mention I reported the charges and have no way of knowing what is going on with that.

  Business Response

  Date: 08/12/2022

  Hello ******,
  
  Thank you for sharing your experience regarding the closure of your account, I apologize for the frustrations that you experienced here. We understand your account was compromised as you reported and our team worked with you to secure your account. If it is deemed that there is a potential security risk with the account and your personal information may be compromised, we will close the account. All financial service companies are required to evaluate their products, services and customers periodically. Based on our review, we may choose to discontinue certain products, services and, in some cases, customer relationships.
  
  In reference to the check you received, we are reviewing what exactly caused this check to be voided. A new check has since been issued. While there was a delay with sharing the tracking link of the new expedited check, I can confirm this has been resolved and we apologize for the frustration.We appreciate you taking the time to reach out to us. We sincerely apologize for any frustrations that this may have caused you.
  
  NorthOne Support

  Customer Answer

  Date: 08/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The third check youve expidited (which I was told at most 3 days took over a week to get ) still has the same issues. Either a missing check number or incorrect account number. This is the third time this has been denied. So this is the third time this financial institution has given me a fraudulent check.
  the account closer is one thing. Im more than ok with that. But the timelines are completely ********. Every phone number listed on emails the app or account statements lead to only a recording.  The support line wont even chat with you unless you have an account. And I still cant cash the check to which Northone says is good.  
  All in all Northone gives promises they dont keep  its no wonder you cant actually call tTHIS financial institution which proudly refers to the concept of talking to real people! 
  i still need my money and still have yet to be able to get to it  

  thank you for your time  

  ****** 
  
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 08/26/2022

  Hello ******,
  
  We are sorry to hear that you are still having issues with your check. I can see your last conversation with our team was on August 10th, at which point our team confirmed the new check that has been sent should work for you. As we have not yet heard back from you since this information was sent to you, I am hopeful you have been able to deposit your check. If you have not, please do reach back out to ********************************** so we can look into this further. I can guarentee that your check is legitiment and not fraudulent.
  
  We are available to chat with you via the email as long as you are reaching out from the email address tied to your closed account. We appreciate you taking the time to reach out to us. We sincerely apologize for any frustrations that this may have caused you.
  
  NorthOne Support