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Business Profile

Banking Services

North One
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Reviews

This profile includes reviews for North One's headquarters and its corporate-owned locations. To view all corporate locations, see

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North One has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • North One

      401 Park Avenue South New York 10th Floor, Office 823 New York, NY 10016

      BBB accredited business seal

    • NorthOne Banking

      44 Montgomery St Ofc 3-105 San Francisco, CA 94104-4602

    • NorthOne Inc

      240 Richmond St W Toronto, ON M5V 1V6

    Customer Review Ratings

    1.68

    Average of 47 Customer Reviews

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    Review Details

    • john M

      Date: 05/22/2025

      john M

      Date: 05/22/2025

      No stars. Received unsolicited bank card in the mail. No phone anywhere the marketing materials. Fraud, scam, or whatever this is called due to zero access to live people. North is owned by **** ****. They are no help to resolve this fraud, scam, etc.

      North One

      Date: 06/03/2025

      Hi ****,

      Thank you so much for bringing this to our attention. Could you please reach out to us at ********************************** with a little information about the card you received? We only need enough to be able to locate the Account so that we can ensure that it is permanently closed.

      We also recommend that you contact your current banks, as well as the credit bureaus to let them know that your Account may have been compromised. You'll also want to reach out to your local law enforcement and report this there.

      Thank you again

      North One Customer Care

    • Kevin B

      Date: 04/28/2025

      Kevin B

      Date: 04/28/2025

      I found a comp complaint regarding charges on my account that were unauthorized by ********** **********. I was informed that this bank does not issue provisional credit according to a federal law. If I had known this in the beginning, I never wouldve done the business with this bank because that means someone can steal from you anytime they like and you may never get your money back. This bank does not protect this. Customer does not follow federal **** guidelines and seems to make up its own rules when it comes to banking I would not advise anyone use this bank for anything if a bank cannot protect the customer and its funds it should not be considered a bank. This is a business bank account. Theres no way that they should be able to not provide a provisional credit if you have unauthorized charges on your account.

      North One

      Date: 06/03/2025

      Hey *****, thank you for your feedback on your experience.

      Regulations surrounding providing provisional credit for disputes only cover consumer bank accounts and not ********************** bank accounts; ********************** of course only offers business banking Accounts and therefore does not provide provisional credit when a dispute is filed.

      Rest assured that we are working expeditiously to review your case and get you any funds you are owed back. Updates will be sent directly to you through email.

      Thank you for your understanding.

      North One Customer Care

    • Diane H

      Date: 04/11/2025

      Diane H

      Date: 04/11/2025

      I have already told them that I did not open a bank account with them and they still havent closed the account with my name on it. I cant get a hold of anyone, it just seems like this whole bank is a scam.

      North One

      Date: 06/03/2025

      Hey *****,

      Thank you for bringing this to our attention. I do see that our team has communicated with you about this issue via email. If you aren't able to locate the email confirming the Account status, feel free to reach back out at ********************************** and we can re-send it.

      We also recommend that you contact your current Banks to notify them that your identity may have been compromised; that you contact your local police department in order to receive a police report.

      You might find it useful to visit the ************************'s website, *******************. This is the **********************************. It provides streamlined checklists and sample letters to guide you through the identity recovery process.

      Thank you

      North One Customer Care

    • Steve B

      Date: 03/25/2025

      Steve B

      Date: 03/25/2025

      Someone opened up an account and/or debit card in my name. To be able to dispute this and find out more infiormation, you have to email them and/or the app.The idea that this account was opened fraudulently and there is no human support for this is terrible. A ********* has a dedicated phone line for fraud and you can speak with an actual human being to find out what happen,North One, step up your game and stop hiding behind a computer screen, you gutless, lazy cowards!

      North One

      Date: 06/03/2025

      Hey *****,

      Thank you for bringing this to our attention. It is important to us that we can identify and permanently close any Account that was opened illegitimately. As such, we do ask that you send us an email at ********************************** with a little information about the card you received. Just enough to help us locate the associated Account.

      We also recommend that you contact your current Banks to notify them that your identity may have been compromised; that you contact your local police department in order to receive a police report.

      You might find it useful to visit the ************************'s website, *******************. This is the **********************************. It provides streamlined checklists and sample letters to guide you through the identity recovery process.

      Thank you

      North One Customer Care

    • Justine W

      Date: 02/27/2025

      Justine W

      Date: 02/27/2025

      They stole my money closed my accounts with thousands of dollars only sent a check for 18 bucks! I sent customer service email with no response. This bank will rip you off and steal.

      North One

      Date: 06/03/2025

      Hey *******,

      All financial service companies are required to evaluate their products, services and customers periodically. Based on our review, it was determined that your Account violated our Deposit Agreement, and was therefore closed.

      A check with your total remaining balance was sent to the address on file. If you feel that the amount of this check was incorrect, please reach out to us at *********************************** We'll be happy to provide Account statements to clarify any confusion regarding your money movement prior to the closure date.

      Thank you

      North One Customer Care

    • lillian o

      Date: 02/18/2025

      lillian o

      Date: 02/18/2025

      Check deposits take FOREVERRRRR! There is no where to conveniently deposit cash in my area. There are way better small business bank solutions out there. plus, with CC companies charging almost 4% for processing fees and this bank tying up checks it feels like there is no winning for small businesses. I'm switching real soon.

      North One

      Date: 06/03/2025

      Hey ******,

      Thank you for sharing your feedback. It is valuable for us to understand our customer's experiences so that we can adapt to their needs.

      Check funds are generally made available within 2 business days of the deposit date, but can take up to 5 business days on new accounts.

      If you have any questions about that, or any other feedback for us, please reach out to ************************************************************

      Thank you

      North One Customer Care

    • Michael B

      Date: 11/22/2024

      Michael B

      Date: 11/22/2024

      I never seen anything like this happened. Someone called me from NorthOne asked me why Im not using my account. when will I be making a deposit? I didnt think nothing of it, but I told him in the next couple of days I will so I made a deposit and I went to go check my account two days later and I realized somebody did it. ACH transfer in the name. I dont even know, cant even change my password. They have no number. To call Im truly frustrated with this bank. I would never put my money in here again.

      North One

      Date: 06/03/2025

      Hey *******,

      I want to sincerely apologize for the delay here. I've requested that this dispute case be appealed, and you'll be hearing from us via email with some additional information soon.

      We appreciate your patience in getting this matter resolved.

      Thank you

      North One Customer Care

    • Jay B

      Date: 11/19/2024

      We are Software *****************. This site's services can save time and money. The customer service is clear, innovative, responsive, and kind. We are surprised by their quick reply and responsible notification.

    • Willis A

      Date: 10/23/2024

      Willis A

      Date: 10/23/2024

      This is the absolute worst business bank I've ever worked with. They promise all these things and do not deliver. How is an online bank live today without proper integrations to all the most useful tools like Plaid? to other banking institutions? This bank has caused me to have 2 late payments on my personal credit profile, I processed payments from here to a personal loan account and they block the payments from going there and there are no notifications what so ever. Its bad user interface, its horrible responsibility and accountability, Chat support just says they'll notify someone in the ether and do nothing about it. Would do 0 stars if I could.

      North One

      Date: 06/03/2025

      Hey ******,

      Thank you for your feedback on your experience. North One is Plaid compatible, and you should be able to transfer funds in and out of your Account without issue.

      If you're having trouble doing so, please reach out to ********************************** at we'll be happy to help figure it out.

      North One Customer Care

    • Heather R

      Date: 09/24/2024

      Heather R

      Date: 09/24/2024

      If I could make zero star rating I would! I received a Debit Card in the mail, but I NEVER applied or opened this account! Since there is ABSOLUTELY no phone number to call, I was forced to get on chat with someone. They told me to login to the app to dispute opening the account!! That makes NO sense! Someone fraudulently opened this account, I did not. Why would I set up a login to dispute that I never even applied and report fraud??

      North One

      Date: 10/03/2024

      Hi there,

      Sorry to hear about this frustrating experience. Happy to elaborate as to what I see on my end.

      I can see that our team has received your conversation and taken the necessary and appropriate action on the Account in question. In reviewing your conversation where this was reported, I do not see any mentions with filing a dispute or coming into in-app chat to relay this information. On my end, I do see that we provided our recommendations for these types of situations to share this information to your banks, specifically to notify them that your identity may have been compromised and that you can your local police department in order to receive a police report. North One does work with law enforcement and if a subpoena or other legal documentation is provided, we will cooperate.

      If there are any further questions, please contact our team at ********************************** and we'd be happy to help. 

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