Complaints

This profile includes complaints for The Topps Company Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The Topps Company Inc.

  1 Whitehall St New York, NY 10004-2109

• 

  Topps Redemption Card

  2300 Stafford Ave Scranton, PA 18505-3647

• 

  Topps Co.

  401 York Ave Duryea, PA 18642-2025

• 

  Topps Co.

  401 York Ave. Duryea, PA 18642

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 4 relic cards from Topps over 6 months ago, they are all way past shipping date and updated shipping date. Topps now has no estimated shipping date for the cards. They will not offer a refund only store credit, this is $1,200 for these cards. I dont want their store credit, this has been a huge hassle.

  Customer Answer

  Date: 06/16/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***** *****
  

  Business Response

  Date: 07/02/2025

  Thank you for reaching out, and we sincerely apologize for the delay and inconvenience you've experienced with your recent orders.
  After reviewing your account, were unable to issue a refund at this time due to the length of time that has passed since the original purchases (due to the credit card company limitations). However, wed be happy to offer store credit for your order, as well as an additional store credit as a gesture of goodwill for the inconvenience youve encountered.
  We truly value your business and appreciate your patience throughout this process. If you have any questions or need help using the credit, were here to support you every step of the way.

  Business Response

  Date: 07/07/2025

  Weve issued the additional store credit to your account for the two orders that were previously cancelled and refunded as store credit. Would you like us to process store credit refunds for the remaining two orders as well?

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *****
  
  
  
   
  
  

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/8/25 I ordered products from Topps ******** The order was confirmed and paid via **. I started to receive orders i made after this order so, I checked it said delayed. I contacted Topps a few days later because the package hadnt moved in shipping since 4/30/25. Topps *** said call back in 3 days and we will make it right. I called back 5/8/25 and the *** says yeah sorry has to be 10 days with no movement. Call back tomorrow, i said no, I need to speak with a manager. Instead ****, the supervisor emails me and says. We are sorry you are not happy. We will need to wait until 5/12/25 to see if package moves. If not, you can contact Topps again and we will look into the matter. At this point I can see they have a bad business model, putting customers last. Giving people the runaround and moving dates to deal with the issue. All I want is a refund at this point.

  Customer Answer

  Date: 06/02/2025

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding The Topps Company Inc. has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:05/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Problem Description:I am writing to file a complaint against Topps regarding an order I placed on April 23, 2022 (Order *************) for a 2022 Topps x Nashville Stars - ***** ***** - On-Card Auto # to 99 (SKU: *************************). The estimated ship date was between October 5, 2022, and November 14, 2022. The total cost was $43.89. As of today, I have not received the product, and the order status remains "Processing."Attempts to Resolve:I have contacted Topps multiple times via email but have not received a satisfactory response or any indication of when the product will be shipped. Despite repeated inquiries, including emails on May 24, 2024, May 2, 2024, April 30, 2024, October 11, 2023, October 4, 2023, and May 3, 2023, I have only received vague updates and offers for refunds, but no concrete information on the fulfillment status.Impact:This issue has caused significant inconvenience and frustration. I have been waiting for over a year for the product, and the lack of communication from Topps has been very disappointing.Desired Resolution:I would like Topps to fulfill my order immediately and ship the product to me.

  Business Response

  Date: 07/02/2025

  Thank you for reaching out, and we sincerely apologize for the delay and inconvenience you've experienced with your recent orders.
  After reviewing your account, were unable to issue a refund at this time due to the length of time that has passed since the original purchases. However, wed be happy to offer store credit for your order, as well as an additional store credit as a gesture of goodwill for the inconvenience youve encountered.
  We truly value your business and appreciate your patience throughout this process. If you have any questions or need help using the credit, were here to support you every step of the way.

• Initial Complaint

  Date:04/02/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to access my digital account on *** SLAM that I spent thousands of dollars on. I signed up via ******** when the app first launched and had always been using my ******** to sign ****** I am unable to access my account anymore using my ******** credentials and I have submitted a support ticket to Topps but no response.I am asking BBB to please help step in and help me regain access to my account.Thanks.

  Customer Answer

  Date: 04/02/2025

  Better Business Bureau:
  
  Sorry but I have sinced already received a response from the Topps Company and the matter has been resolved.
  
  Sincerely,
  
  **** ***
  
  
  
   
  
  

• Initial Complaint

  Date:03/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: October 22, 2024 Amount of money: $295.39 Business committed to providing: Baseball card Issue: - When item was purchased, delivery date was listed as February 2025 - At some point, the order was removed from their website - When the order came back on their website, shipping was listed as Feb 12 - March 12 - March 12 has now passed and item still has not shipped - Called company and also did online chat on their website - **** times, company refused to cancel order - Company has already received payment from me I purchased the item based on the promise that they would deliver it by February 2025.They have adjusted the timeframe and then failed to deliver it on time again.All I want to do is to cancel my order and receive a refund.

  Business Response

  Date: 07/02/2025

  Thank you for reaching out, and we sincerely apologize for the delay and inconvenience you've experienced with your recent orders.
  After reviewing your account, were unable to issue a refund at this time due to the length of time that has passed since the original purchases (due to the credit card company limitations). However, wed be happy to offer store credit for your order, as well as an additional store credit as a gesture of goodwill for the inconvenience youve encountered.
  We truly value your business and appreciate your patience throughout this process. If you have any questions or need help using the credit, were here to support you every step of the way.

• Initial Complaint

  Date:02/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to purchase a newly released product from ************************** upon it's release date of 2/7/25, which I was able to do successfully at a price of $109.99. Almost immediately after completing the order (************), I received a confirmation email from ************************** regarding that order that included an approximate shipping date. About 2 hours later, my order was canceled without my consent by Topps. I reached out to ************************** support and they did not know why my order was canceled and asked to await further communication. About 1 hour after being notified that my order was canceled I received an email apology from Topps which acknowledged there were 'unforeseen circumstances' that led them to cancel my order, included a $10 coupon code for **************************, and I was told to attempt to re-order the product again if it was available. When I went to re-order the same product as suggested by Topps, the price had been changed to $1,099.99 - a 10x increase over the originally listed price of $109.99. Although I did end up purchasing the product at the higher price due to my desire to own the product, the difference between what I originally paid ($128.19) and what I eventually paid ($1,174.46) was entirely due to something outside of my power as a buyer, and the responsibility should fall on Topps if any 'unforeseen circumstances' occur that are NOT out of their power as the business. It should be noted that prior to the release of this product at 9AM PST on 2/7/25, the retail price was not advertised anywhere to consumers to give them an idea of what the manufacturer's price would be.

  Customer Answer

  Date: 03/09/2025

  Better Business Bureau:
  
  At this time, I have NOT been contacted by The Topps Company Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***** *******
  

  Business Response

  Date: 07/02/2025

  Thank you for reaching out and for your interest in the 2024 Topps Dynasty Formula 1 Hobby Box.
  We sincerely apologize for the inconvenience and frustration caused by the cancellation of your order. After internal review, the item in question was mistakenly listed at an incorrect price due to a pricing error. As a result, orders placed at that price point were regrettably cancelled in accordance with our sites terms and conditions, which reserve the right to correct pricing inaccuracies.
  We understand how disappointing this experience must have beenespecially after receiving an order confirmationand we truly regret the confusion. To help acknowledge the inconvenience, a $10 promotional credit was issued as a gesture of goodwill.
  While were unable to reinstate the cancelled order at the incorrect price, we genuinely appreciate your support and hope to provide you with a better experience in the future.

• Initial Complaint

  Date:02/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Topps 2025 on Jan 14th. ***-ORDERED. People are receiving and ripping already. Here it is Feb 10th, with an official release of 12 Feb and my *** ORDER has not even shipped yet. This means the *** ORDER is more Topps BS. I won't have my pre-order when others do. I can walk into my LCS and BUY as many hobby boxes as I want. Topps is a disorganized, lying, over-promising, under-delivering W**** to money and it's greedy, unethical, cheating, parent company Fanatics. This is my second time ordering ANYTHING and you have screwed it up BOTH times. HORRIBLE CUSTOMER SERVICE. Since this is the 2nd time, I can now claim that I have been unfairly targeted and submit this complaint to the Attorney General.

  Business Response

  Date: 07/02/2025

  Thank you for following up regarding your pre-order of the 2025 Topps product.
  We understand your frustration and appreciate your patience. According to our records, your order was shipped and successfully delivered on February 13, following the products official release date of February 12. While we strive to ensure pre-orders ship promptly once product becomes available, occasional delays may occur due to warehouse processing times, demand volume, or transit factors outside of our control.
  We regret any inconvenience this may have caused and appreciate your feedbackit helps us refine our processes moving forward.

• Initial Complaint

  Date:02/07/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/7/25 Topps released the product "2024 Topps Dynasty Fourmula 1 Hobby Box" on their website for a price of ******. I purchased one item and my payment and order was confirmed through email. I then received an email that my order was cancelled due to "unforeseen circumstances". The circumstances were very clear, Topps had made an error in the price of the item and cancelled all the orders so they could re-release the item at a higher price. I was sent a 10 dollar off coupon and zero explanation. I tried with their customer service and got no where. I should be receiving the item I paid for.

  Customer Answer

  Date: 03/04/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***** ******
  

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An order was placed for 2 boxes of 2024 Topps Shohei Ohtani baseball cards. Each box was guaranteed a hit meaning a special short print or numbered card. This hit included a possibility of relic, or autographed cards. The ONLY reason of purchase was a chance at these rare cards. The two boxes were received and did not contain any hits. This has been a very common issue in this particular product as can be seen across multiple forums online. The products were all sent back with a letter of recommendation requesting the same products as replacement or a full refund. The company sent back 2 replacement hits which are essentially worthless. I am once again requesting a full refund as this is an unacceptable solution. All product will be shipped back again

  Customer Answer

  Date: 02/22/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***** ***
  

  Business Response

  Date: 07/02/2025

  Thank you for reaching out and sharing your concerns regarding your recent order of the 2024 Topps Shohei Ohtani 50/50 baseball card boxes.
  We understand the importance of receiving the advertised content and the excitement collectors feel when opening these products. After reviewing your case, we can confirm that you participated in our product defect submission process, and as part of that resolution, the appropriate hit replacements were shipped to fulfill the original product expectations.
  We strive to ensure every collector receives the value and experience intended with each Topps product. While we understand that card value and personal expectations may vary, the replacements provided meet the product specifications outlined at the time of purchase.
  We appreciate your passion for collecting and thank you for your continued support.

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got lucky buying a pack of Garbage Pail Kids or so I thought. I received a Garbage Pail Kids sketch card that said congratulations on the back of it in the tiniest of little print that I cannot even see with my reading glasses on I had to use my phone camera lens and zoom in on it I found that it said in very small print to go to ******** and enter the redemption code of six digits after I went to the ******** and tried to get a account registered because I'm not able to get to the redemption code area of that website until you create an account I jump through hoops for probably a good hour of going in circles trying to create account to no prevail then I was just looking for an email address so that I can talk to somebody about it I could not find one so I decided that I would just try to figure it out on my own and I did I got to the point where I was able to enter a code but it says that it wanted a 10-digit code I only have a six digit code I don't know what to do because I can't contact anyone else and it just keeps on sending me in circles but then when I looked at it it says that once the redemption code expires which I don't know how a redemption code on the back of a trading card could expire without an expiration date so I just got the card I just opened up the pack and I just found it so there's no way that I'm going to know that it has an expiration date besides the fact that it's not even written on it anywhere I just feel like it was something that they made difficult on purpose but maybe that's just me because I couldn't figure it out I wish that I could get some help that's all I'm asking and not be sent in Circles by a chat robot which I was directed to every single time that I tried to find help thank you.

  Business Response

  Date: 07/02/2025

  Thank you for reaching out and for being such a longtime and loyal collectorwe truly appreciate your dedication and passion for Topps products over the years.
  We're sorry to hear about the difficulty you experienced trying to redeem your Garbage Pail Kids sketch card. We understand how frustrating it can be to navigate a redemption process, especially when the code format or online steps are unclear.
  To clarify, standard Topps redemption codes are typically 10 digits in length. If your card has a 6-digit code, it may be a reference number or batch ID, rather than a redeemable code. Additionally, most redemption cards do have an expiration date, which is usually printed either directly on the card or included in the terms and conditions on our website. That said, we understand this may not have been immediately visible, and we absolutely want to help make things right.
  Wed be happy to look into this further for you. If you could please provide a clear image of the front and back of the card in questionespecially the area with the codewe can escalate this to the appropriate team to review next steps. If the redemption is no longer valid, wed still be glad to explore an alternative resolution or care item as a gesture of goodwill.
  Were here to help and ensure your experience is a positive one. Thank you again for your support and for giving us the opportunity to make this right.