Complaints

This profile includes complaints for The Topps Company Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The Topps Company Inc.

  1 Whitehall St New York, NY 10004-2109

• 

  Topps Redemption Card

  2300 Stafford Ave Scranton, PA 18505-3647

• 

  Topps Co.

  401 York Ave Duryea, PA 18642-2025

• 

  Topps Co.

  401 York Ave. Duryea, PA 18642

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered ***** Judge and Ohtani baseball mvp cards from Topps. The 20 cards are all the same. They refused to accept a return. The cards are all in order and Topps refused to accept a return. All the cards are the same. Their description is deceptive, never jndicating they could be the same. I asked for a return of funds or even an exchange. They refused.

  Business Response

  Date: 07/02/2025

  Thank you for reaching out and sharing your concerns regarding your recent order.
  Weve reviewed the details, and the item you received was fulfilled accurately according to the product listing. Please note that ************************** operates as an all-sales-final platform, which means were unable to offer returns or exchanges once an order has been processed and shipped.
  That said, we understand how disappointing it can be when a product doesnt meet expectations. Your feedback has been shared with our product and content teams for future consideration as we continue working to provide the best possible experience for our collectors.

• Initial Complaint

  Date:12/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a box of baseball cards. The manufacturer of the cards is Topps Company. The package was supposed to contain 10 packs of cards which was fine, but each pack was supposed to contain 5 cards. There were no memorabilia, autographed, or thick cards that usually count as 2 cards, so I should have received 50 cards. Two packs only had 3 regular cards in them, so I was shorted 4 cards. I went to Topps customer service and they said they could not do anything because the product's one-year anniversary has passed. This is TERRIBLE customer service. It is not my fault that Topps misboxed/miscounted this product. I lose money because they couldn't care less that they shorted me cards.

  Customer Answer

  Date: 01/13/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ******* ***
  

  Business Response

  Date: 07/02/2025

  Thank you for reaching out and sharing your experience. We’re truly sorry to hear that your box contained fewer cards than expected—it’s certainly not the experience we aim to deliver.
  While we’re only able to provide direct support for products within one year of their official release date, we absolutely understand your frustration and want to make it right. As a gesture of goodwill, we’d be happy to send you a care package to help make up for the inconvenience.
  We appreciate your continued support and hope this helps restore some of the excitement in your collecting experience.

  Customer Answer

  Date: 07/02/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  
  
  Sincerely,
  
  
  
  ******* ***
  
  
  
   
   
  

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/11/24 I purchased 6 boxes of Topps The Brooklyn Collection. The amount of $1289.94 was deducted from my account. ********************** did not generate an order or order number. I called and was informed that they did not have an order for 6 boxes. They where able to locate the order then I was told it was declined. When I informed them it was NOT declined I have the money missing out of my account I was told tough luck. I was the 35th person in que when I called. This was a topps sales platform problem. I am now out $1289.94 with no order. Now that is sold out they will not process the order even though they do have additional stock to pull from ( damage , missing during shipment and etc)

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 21st 2023, I made a purchase with ************************** on their website. The estimated arrival was between March and April. It was delayed to being arrived between ********** June, I started reaching out to them about my order never being shipped. The agent said that they are still working on my order but if I wanted to cancel, I could and get credit on their website or be reimbursed via my original method that I paid with. I reached out several more times. The next few times they said again that they have no updates but if I wanted to cancel I would only receive credit for their website. This is my first order with Topps. They couldnt deliver my order and want to give me site credit but I do not want site credit. I want reimbursed by my card or I want the exact product that I ordered and they promised to get to me 7 months ago.

  Business Response

  Date: 07/02/2025

  Thank you for reaching out, and we sincerely apologize for the delay and inconvenience you've experienced with your orders.
  After reviewing your account, were unable to issue a refund at this time due to the length of time that has passed since the original purchases (this is a limitation from the **** However, wed be happy to offer store credit for both orders, as well as an additional store credit as a gesture of goodwill for the inconvenience youve encountered.
  We truly value your business and appreciate your patience throughout this process.

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Second time Topps cancelled my order after I bought their products . First was a card release , second was the Topps update release yesterday. I got my credit card showing I ordered and Topps site says it was ordered then today its cancelled. Two times in three weeks this has happened.

  Customer Answer

  Date: 11/15/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ****** ********
  

  Business Response

  Date: 12/05/2024

  We looked into two purchases associated with the email address on this submission.

  We see the orders were not authorized by the credit card company.  This is not something Topps has control over.  Looks like the information entered did not match the issuing bank records to authorize the purchases.

  Please contact the issuing bank on the credit card(s) used.

  Customer Answer

  Date: 12/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Thats not true Ive ordered since with the same card. You canceled the orders . Now all your Topps chrome cards have indents all over them. I bought two megas and all of them are trash now . *** posted it on card sites and Im one of many. You canceled close this s*** Im done buying Topps 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ********
  
  
  
  
   
  

• Initial Complaint

  Date:10/03/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,I recently purchased 7 packs and 3 boxes of 2024 Tennis Chrome at the ** Open in **************They were several cards missing in one of the packs as well as the boxes. I contacted them on 9/17 to inform them about it and provided photos of one of the single pack with the missing items. I was notified that a replacement would be sent on 09/24/24. I had to create an account online to check the status of my replacement. As per Topps' website nothing was ordered nor shipped as of today. This is a highly fraudulent behavior and I wanted to make sure that other customers don't get scam by this **************************** you for looking into this *********** regards,

  Customer Answer

  Date: 10/28/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ******** *********
  

  Business Response

  Date: 12/05/2024

  Topps has a procedure we instruct collectors to participate in if there is a missing guaranteed item from their purchase.  We see the collector has submitted for the missing item on 11/18/24.  We are waiting to receive the proof of purchase in the mail from the collector.  Once we have this, it may take 2-4 weeks to process the submission.  If the proof of purchase was sent in, please share the tracking information for us to help try to locate the mail to process the submission.

  Customer Answer

  Date: 12/05/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  All the information was provided to this company and nothing was sent to my attention as of today (12/05/2024)

  
  

   

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ******** *********
   
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in Topps "MVP" buyback, and used that credit and out of pocket money, to purchase a Topps Update Chrome Hobby Box.I submitted 2 claims on 11/28/2023 for a missing Auto card and a factory print line on the numbered card.Topps had not responded, so on February 4th 2024 I emailed Customer Support.The first email talked about a redemption, which I never said anything about a redemption.Then they talked about me paying for a shipping label to mail items in.I decided to not send in the factory damaged card because I don't trust Topps with anything at this point.They continue telling me that I need to pay for a shipping label to mail in a wrapper, UPC and date codes (whatever that is), and the receipt (that is electronic).Why can't I submit photos? I've already submitted the receipt.I don't understand why I have to PAY for Topps wrong doing.At this point Topps has stolen from their customers.

  Customer Answer

  Date: 05/26/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID ********.
  

  In a separate email from the Claim I submitted on Topps website, they have told me that is the only way to handle claims. Is for the customer to pay more money, to send items in for Topps mistake.

  I no longer wish to deal with Topps.

  This claim can be closed.

  
  Sincerely,
  
  *****************************

  
  

  Business Response

  Date: 07/08/2024

  Product Defect Instructions - Terms and Conditions

  1. Review your shipping address on the Product Defect page,
  and if necessary, edit the address to make corrections.
  

  2.To help us evaluate your request, we require your Product
  Defect submission to include the following:
       1) A Missing Hit/Damage, which can
  be submitted through your Topps.com account
       2) Proof of purchase from an
  authorized distributor, including a copy of sales receipt with store
  information included)
       3) The date code from the box (if a
  full box was purchased)
       4) The individual defected item(s)
  

  3. Print Packing Slip and Shipping Label (this is not
  pre-paid) and drop off or arrange for your package to be picked up. Submissions
  should be received within 4 weeks of entry or will be closed without being
  processed.
  

  4. Please allow up to 2-4 weeks for your Product Defect
  submission to be processed once it is updated to a status of received in your
  Topps.com Account.
  

  We recommend before mailing in your Product Defect, please
  take pictures of your submission for your records. Properly protect any cards
  submitted before shipping. We recommend sending all requests in a fashion that
  provides proof of delivery. Please note that we are not responsible for lost,
  stolen, damaged, delayed, or misdirected mail.
  

  Topps will replace any Topps produced card that is
  determined to be damaged or defective during our production process from any
  current-year product (only), while supplies last. Topps is only able to issue
  replacements for current-year products due to available inventory. Once a
  product has reached its one-year anniversary, we no longer hold replacements
  for that product. Following our determination that a Topps produced card was
  damaged or defective as a result of our production process, Topps will send a replacement
  of similar value from the same sport (same card not guaranteed) to your
  previously verified shipping address.
  

  Once your Product Defect submission has been shipped to
  Topps and your tracking shows it has been received, please allow up to 10
  business days for your claim to be updated to a status of received from the
  date tracking shows delivered. You will receive a notification once your
  submission is received for processing.
  

  Topps reserves the right in its sole discretion to deny any
  Product Defect submission for any reason. Ineligible Product Defect submission
  may not be returned to the consumer. Please note that Topps does not replace
  individual cards that are purchased from any secondary market or any other
  unauthorized distribution method.

  Customer Answer

  Date: 07/09/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  
  
  Sincerely,
  
  
  
  ****** ********
  
   
  
  
  
   
  
  
  

• Initial Complaint

  Date:04/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting on a redemption autograph for ************************* since 6/11/19. I got very excited several weeks ago when I got notice the item was shipping. However I was very disappointed to see that the card listed for redemption had changed to a much less valuable player and for a card that wasnt made for more than two years after my redemption. I contacted Topps about this issue only to be told this was the correct card all along and to please send pictures of my ordinal redemption to prove this is incorrect. Thankfully I still had the redemption card to prove the error and follow the steps stated in the email. Topps is now ignoring all my emails so Im reaching out in hopes of resolution. I have the email chain from topps proving the mistake and they wont correct it. It was also disappointing I had to provide proof they were wrong when common sense would realize I cant redeem a card for two years in the future. Absolutely horrible way to treat a long time customer after patiently waiting almost five years for their card to be made.

  Customer Answer

  Date: 05/09/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

  Business Response

  Date: 07/08/2024

  Per the Terms and Conditions of the redemption program (link below):

  If the completed card is not available in 15 weeks, you may request a substitution of equal valueas described below. Topps reserves the right in its discretion to deny a substitution request at any time based on the status of the redemption card due to you (as determined by Topps). This includes substitution requests made through the consumers redemption account on Topps.com, which may be reversed.

  In addition, Topps maintains the right in its discretion to substitute a new card if the card you are submitting the redemption for cannot be completed and Topps determines it is to be uncirculated.

  The card redeemed by the consumer is "uncirculated".

  *************************************************************************

• Initial Complaint

  Date:04/05/2024

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in and out of *********** since my order in 2015. (Ive been clean the last 8 years. It had completely been forgotten) I spent $74 on a large order of cards from my online portfolio. (Which I own!) I had made a few orders in between 2015 and 2021 and received them all. Then in 2023 I made an order. I waited and waited and eventually checked tracking. (I had no clue you could it is a very basic yet confusing mess of a site and I never had any problems before) There wasnt any. And this showed my purchase history. Which includes my 2015 order which must have never shipped and I completely forgot about. Ive messaged Topps sooo many times since July 2023. No answers. Just a worker trying to get help from a manger. The program has been dead for years and the cards are no concern to them. But Im out the shipping money plus the value of the cards in my portfolio. (Which I bought each one! Some direct from Topps back then!). I dont want to be taken advantage of anymore by this company. Ive let many issues slide and so have many other people like me. Id love some help. Thank you

  Customer Answer

  Date: 04/29/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID ********.
  My guess is they think it will blow over and Im a small fish. 
  Sincerely,
  
  *************************
  

  Business Response

  Date: 07/08/2024

  All of our records show the orders placed by this consumer to take delivery were shipped.  Due to how much time has passed, all tracking details have expired.  We do not have any packages returned to us as being undeliverable for this customer.  This indicates the order was shipped and delivered to the address on the order.  

  Business Response

  Date: 07/29/2024

  All of our records show the orders placed by this consumer to take delivery were shipped.  Due to how much time has passed, all tracking details have expired.  We do not have any packages returned to us as being undeliverable for this customer.  This indicates the order was shipped and delivered to the address on the order.  

  Customer Answer

  Date: 07/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I have sent info showing there was NO tracking so theres no way they can say it was delivered and Ive been in contact with them for over 2 year about this (saying they needed help from the management) and not ONCE did they tell me it was delivered or they have info indicating that. They wont even put the cards back in my portfolio at least. The product is dead and Topps lost money so now theyre taking advantage of a dead program and time lost.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a few complaints I need help with and I keep asking for a supervisor through the Topps email system and I'm getting no where.1. Since 11/6/2023 I have been trying to confirm you received the Welbyn ********* Superfractor Auto that I sent in due to it grading a 7 and customer service confirming they will have the card remade. 2. For the ********** Club last year, I didn't receive any emails for presales as I was on the unsubscribe list. It took your company 12 months to figure this out when I emailed in at least 20 times on the issue of never knowing when presale was.3. At the Nationals my sons and I purchased 10 boxes of the Topps Chrome Jumbos and each day we went up to the booth we were told you ran out of the redemption packs. We ran into ************************* and told him and he said to email in. We also spoke to a manager at the booth who told us the same thing.4. We were told via email that they would put some hobby boxes and things together as a care package for my sons to open and it would be shipped. That was months ago and we still haven't received anything.

  Business Response

  Date: 07/08/2024

  The consumer has been working directly with Topps CS team to handle all inquiries through resolution.