Complaints

This profile includes complaints for The Topps Company Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The Topps Company Inc.

  1 Whitehall St New York, NY 10004-2109

• 

  Topps Redemption Card

  2300 Stafford Ave Scranton, PA 18505-3647

• 

  Topps Co.

  401 York Ave Duryea, PA 18642-2025

• 

  Topps Co.

  401 York Ave. Duryea, PA 18642

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is clueless! Received my item on March 2, 2023, which is confirmed by a delivery confirmation. They lost my item and will not admit to it. Give the same response since way back in April that things are being processed, yet can't confirm they have my item, can't tell me what my item was or anything. So it's nothing by lies coming out of their incompetent mouths. Look at the reviews left about this. I am not the only one being screwed and being robbed of my money! This is ridiculous and needs to be fixed or the company should just go out of business if they can't fulfill the items they are suppose to fulfill.

  Customer Answer

  Date: 09/04/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

  Business Response

  Date: 09/05/2023

  Hello *****,
  
  Thank you for reaching out.
  
  Please accept our apologies for the long process time. The redemption card you mailed into Topps was received and added to your Topps redemption account. Please confirm your contact information is current and the redemption information added to your account is correct.
  
  Once a redemption is complete it is processed and shipped in the order received.  A shipping notification is sent advising the card is being shipped to you.
  
  You may also visit topps.com and view our "redemption report" to confirm if the card is complete.
  
  Feel free to contact Topps Consumer Relations for a status update.
  
  You can reach us Toll free at ************** or by email @**********************************
  Hours of operations - Monday thru Friday 9:00 AM - 4:00 PM Eastern Standard Time (EST).
  
  Again, we apologize for any inconvenience that this may have caused.
  
  Topps Consumer Relations

• Initial Complaint

  Date:08/03/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 product "2023 Topps Star Wars Chrome Sapphire Edition" from the website on 5/25/2023, order # US-*********. The order is shipped and delivered on 7/12/2023. However, Upon receiving it. I noticed that the product has damaged outside packaging and as a collector, it's not considered as new for me. I didn't open the project yet and wanted to return them. I opened a return case # ********* on the same day I received it but never got any update about it. I hope to return this order and get refund.

  Business Response

  Date: 08/15/2023

  Hello ****,
  
  Thank you for reaching out regarding your order # US-*********. Were sorry to hear your item(s) arrived damaged.
  Please accept our sincere apologies for any delays in processing your return request. Kindly provide images of the damaged product and outer carton for review. Once we receive the necessary images, we will advise next step necessary.
  
  We appreciate your business and were here to help!
  
  Thank you for being a Topps customer!
  
  Thank you,
  ********************** Consumer Relations 

  Customer Answer

  Date: 08/16/2023

  Thanks for replying, attached are photos

  Business Response

  Date: 08/28/2023

  Hello ****,
  
  Thank you for providing the images for the two damaged boxes you received in your recent Topps .com order *************. (2023 Topps Star Wars Chrome Sapphire Edition).
  
  Please accept our apologies for the delay in processing your online return request for damaged product received.
  
  We are currently experiencing delays in processing returns. Again, thank for sharing the images of the damaged product. Your return request has been authorized processed and closed. A refund has been issued for the full amount of your order. Please allow 2-3 business days for it to appear in your bank account. There is no further action required on your end.
  
  Thank you for your patience, please let know if you need any further assistance or have any additional questions.
  
  Topps Consumer Relations. 

  Customer Answer

  Date: 09/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************
  
  
  
   
  
  

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Topps has been unable to provide a card specified on a redemption. This card has a comparable value of $1100 per there standards. We have gone back and forth for months. They offered a $100 comparison. I advised and screen shotted a $1100 comparable. Same year, player, auto, and print run. They offered $285 comparable. Still not acceptable. I countered with an offer of $700 worth of unopened wax. They have failed to respond for 6+ weeks. I need this to come to a resolution.

  Business Response

  Date: 08/15/2023

  Hello *****,

  Thank you for reaching out regarding your pending redemption card. According to our records we see you requested a substitution through your Topps redemption account.Please accept our sincere apologies for the delay in processing your sub request. We are currently experiencing a back log processing sub request. They are being process in the order they were received. Once your sub request is process you will receive shipping notification along with tracking details.
  
  We appreciate your patience and thank you for your understanding in this matter.
  
  For more information on our redemption program please click on the link below.

  *******************************************************************

  Again,please accept our sincerest apologies for any inconvenience this may have cause.
  
  Thank you for being a Topps Customer!

  ********************** Consumer Relations

• Initial Complaint

  Date:07/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 25, 2022 I emailed support about several issues. 1. Order ********* missing the autograph card. 2. Order ********* was for 5 Game within the game ********* cards but I only received one. 3. I redeemed rewards for card of the month three times only received one. If only allowed one I should get the points back. 4. Order ********* for 2 Gypsy *********** boxes had ***** tracking ******************** never arrived. It showed getting to Town next to mine with "shipping exception" ***** said to notify sender to file claim. They didn't respond so on 9/30/22 I re-sent the above with an additional issue that has arose. 5. Order ********* ***** tracking ******************** for ten Wave1 206 packs showed delivered 8/31/22. There was a picture on ***** site and it was not my house nor a house in my neighborhood. Topps responded on 9/30/22 said could not find ********* order asked for pictures of missing card/invoice etc. (I emailed back the pictures). Said file missing hit form (I will want rest resolved), said looking into rewards issue and was escalating missing packages to next level and please allow 3.5 days. Never heard back.On 10/26/22 sent another email asking for status and sent pictures again. Received automated reply my message was received but heavy volume and wait time may be long. Never received a response.On 3/28/23 I forwarded all of the above email threads to support again reiterating I spend way to much money with them to be ignored for six months. Received automated response again and to date have received no further response. The missing items other than the missing autograph card and points I should be refunded with tax cost $495.56. In the past eighteen months I'm shocked to see I've spent over $14,000 with them. You'd think they would provide better service to that type of customer.

  Business Response

  Date: 08/06/2023

  Hello ****,
  
  Thank you for reaching out. Please accept our apologies for the delay in getting back to you.
  
  We have intensively researched the information you have provided to assist you with any of the issues you have brought to our attention, if possible. We could not find any inquiries were received for # 2 &3 and we are not seeing any notes regarding any contact from you via ********************************** or our toll-free number **************. Are you able to provide the reference Ticket ID # that is automate and assigned for all inquiries received via **********************************.
  
  Order # US-********* is for three product boxes(see attach invoice). We do not see any notes regarding any issue with this order. You mention later missing hit claim form Please provide image of claims form you submitted with details of product missing a hit and date claim was mailed and address it was mailed too. We will investigate further once proper details and image are provided.  
  Order # US-********* is for 2022 Topps - Game Within The Game Card #** - ************ qty 5, not for Game within the game ********* card. Please see copy of invoice for the order number in questioned.
  COTM Topps rewards program.  Per Topps Now program terms & conditions you are only allow once COTM per account. We can only process onetime courtesy for coupon code during the same calendar year. Once the calendar year has ended codes are no longer valid, and we are no longer accessed to the codes.
  Order ********* for 2 Gypsy *********** boxes and US-********* for ten Wave 206. We see notes this was being investigated, but do not see resolution. We apologize for this please let us know if you are fine with receiving topps.com store credit for the 2 Gypsy *********** boxes and ten Wave 206 due to time frame of this incident.  
  
  We apologize for the delay response and look forward to hearing back from you. As we would like to resolve what we can for you.
  
  Thank you,   
  
  Topps Consumer Relations 

• Initial Complaint

  Date:07/07/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received 2 redemption cards through purchasing a hobby box from Topps. The 1st was approximately 1 year ago and the second was exactly 4 months ago. Approximately 2 months ago I submitted a replacement request per Topps own policy after 16 weeks if your redemption card is not received then you can submit a replacement request. However, Topps has not honored the replacement and continues to give excuses to when this will be received. Topps should be forced to update their contract to state what happens if they don't honor the replacement card after 16 weeks and or in an acceptable time period. The facts are that customers purchase these boxes with the hopes of getting a redemption card when Topps makes no effort to fulfill the redemption. Topps redemption program should be illegal and if not illegal, considered one of the biggest scams in the sports card industry today. In my personal opinion Topps should be fined an amount = to the value of all redemption cards that have not been fulfilled or refund every customer the cost of the packs or boxes they purchased chasing these redemption cards.

  Business Response

  Date: 07/16/2023

  Hello *******,
  
  Thank you for reaching out.
  
  The two redemptions in your account are still being worked on and we do not have an ETA to share with you.
  We apologize for any inconvenience this may have caused.
  
  We are currently experiencing a back log and we are working to complete all substitutions as quickly as possible. We see you recently reached out and this was explained to you. If interested,you may request an online substitution for the 2nd redemption card as it is eligible for substitution too. Once your substitution request is process you will receive shipping notification along with tracking details.
  
  For more information about the redemption program, please use the link below:
  *******************************************************************

  Again, our sincerest apologies for the delays and thank you for your patience.
  
  Thank you,
  Topps Consumer Relations 

  Customer Answer

  Date: 07/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]
  I want my cards or I want to be reimbursed the cost of the hobby box I purchased to chase these redemption cards Topps seems to not have. How can you even offer a prize you dont have on hand? This should absolutely be illegal. At what point is Topps held accountable for not honoring their own redemption program? This is a serious breach of contract that Im certain Topps has not redeemed millions of dollars worth of cards and are ripping customers off. I really can only hope a major lawsuit exposes the company for the sham it is. Give me my cards or give me a refund. Anything else and Im filing a small claims court. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 11/12/2023

  Hello *******,
  
  Thank you for reaching out.
  
  We apologize for the long process and delay with your Topps redemptions substitution request. We are investigating the status of your and two substitution requests.We will follow up with you by the end of this week with an update on your two redemptions cards.
  
  Again,please accept our sincere apologies for any inconvenience this may have caused.
  
  Topps Consumer Relations

  Customer Answer

  Date: 11/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:06/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2023 Bowman Baseball Mega Box on June 15th, 2023 at Target. Received a card that indicated it was an autographed card but no autograph is present. Called Topps **************** ************ the same day as purchase at 2:25pm CST. Spoke to a representative who stated it was their mistake and to send the card in to apply the missing autograph.Due to the uncertain tone in his response, I decided to email Topps **************** for clarification. Please refer to the attached emails for review.Topps has acknowledged it was an error card. No information of this error has been presented to the consumers.Attached are various forms of evidence to support my case.

  Customer Answer

  Date: 07/24/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by The Topps Company Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *******************************
  

  Business Response

  Date: 08/06/2023

  Hello *******,
  
  Thank you for reaching out regarding your recent pulled from
  a 2023 Bowman Baseball Mega Box.
  
  Please accept our sincerest apologies for the error card, miscommunication
  and lack of information.
  
  The card in the image you provided is a base card and not an
  autograph card. Please refer to the **** link below where you will see the difference.
  The autograph card will have a whited area towards the bottom of the for the
  player’s signature. Again, our sincerest apologies for the error. We have submitted
  a request to have a care package send to you for any inconvenience that this
  may have cause you.
  to the attached emails for review. Topps has
  acknowledged it was an error card. No information of this error has been
  presented to the consumers. Attached are various forms of evidence to support
  my case.
  
  2023 Bowman Mega Jackson Holliday auto for sale | ****
  
  Thank you for being a Topps customer!
  
  Topps Consumer Relations

  Customer Answer

  Date: 08/07/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.

  Please have them mail my package to the following address:

  ******* ********
  
  ** *** *****
  
  ***** ****** ***** ** *****

  Thank you all again for your assistance in this matter.

  
  
  
  Sincerely,
  
  
  
  ******* ********
  
  
  
  
  
  
  
   
  
  

  
  

• Initial Complaint

  Date:06/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ok so in December I got a redemption card/ a 2022 topps update chrome superfractor autograph 1/1. Its value is In the thousands there is only one In The world. I have a topps account that I used to redeem my redemption Along with another redemption I redeemed the same day roughly January 5 I believe. The redemption is so post to be fulfilled by topps 4 to 6 weeks but says allow up to **************** case to recieve my redemption I waited the entire 15 weeks before contacting topps customer service to figure out were my redemptions are mostly were the ******************* superfractor auto is and why I have not received it . Ive emailed topps over ******************************************************************************************************************************************************************************** there system. I sent screenshots of my redemptions redeemed on topps website with dates and codes proving they were redeemed and in the topps redemptions system. Then I was emailed and told I need to wait till September for any updates on my redemptions. Topps wants me to wait 9 months to get an update on my redemptions when it clearly says allow 4 to 6 weeks and up to 15 weeks to recieve my redemptions Topps customer service has been just awful No help at all. I spend thousands on there products to get cards like the ******************* superfractor and topps is not following through on there end of the deal I do not know how to proceed so I am filing a claim to hopefully get some help me get topps to help resolve this and get me my redemptions. Agin I spend thousands on topps product This is the first time Ive had to deal with topps customer service and it is horrible ********************** seems to not care about there customers as can be seen in our corresponding emails about my redemption In ******************************************************************************* time line when I will receive my redemption from topps Please help me get my redemptions

  Business Response

  Date: 07/13/2023

  Hello *****,

  Thank you for reaching out.
  
  We are working to try and complete the 2022 Update Series **** Topps Baseball Chrome Auto Variation Superfractor Parallel redemption card due to you. We do not have an ETA to share with you. Please accept our apologies for any inconvenience this may have cause.
  
  The redemption is past the 15 weeks window date and is eligible for substitution. If you are interested in a substitution, we will be happy to have one of our specialty agents work with you.
  
  For more information about the redemption program, please use the link below:

  *******************************************************************

  Thank you,

  Topps Consumer Relations

• Initial Complaint

  Date:06/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting over 8 months for a redemption card to be shipped to me. No one in Topps company can give me an answer as to why I have not yet received it. I was prompted to request a substitute card if I did not want to wait longer but I do not want any other card. The card that I won is the holy grail of that set as it is a duel signed card by the main characters. This is the one I want and I only get a runaround and for 8 months. It has been nothing but a disappointment thus far. The card is (Redemption #*******PJB "Star Wars The Mandalorian Chrome Dual Autograph *********************** ***********************************")I have inquired about my redemption at least 8 times now and continue to get the same responses. All negative Recently I have seen many complaints regarding redemption cards. I believe this is "FALSE ADVERTISING" as these cards should be readily available since they use the "guise" to sell their boxes. I purchased a box of 18 packs (4 cards per pack) and it clearly states "1 autograph per box GUARANTEED"Thank you ***********************

  Business Response

  Date: 07/14/2023

  Hello *******,
  
  Thank you for reaching out regarding your pending redemption card.
  
  Unfortunately, the card is not complete 2022 Star Wars The Mandalorian Chrome Dual Autograph *********************** ***********************************.
  The card is eligible for substitution if you are interested.   
  
  For more information about the redemption program, please use the link below:

  *******************************************************************

  Please accept our apologies for any inconvenience this may have cause.
  

  Thank you,

  Topps Consumer Relations

  Customer Answer

  Date: 07/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I submitted my redemption in November 2022.  I was told that it could take up to 15 weeks before I would receive my signed card.  I do not want a substitute card and Topps knows this because I have sent them over 8 e-mails stating so.  It is now July 2023 and 8 months since submitting my redemption.  Topps *** has sent this very same "computer generated" response to me several times.  Topps promised a dual signed card WITHOUT having it in their custody.  They are selling full boxes of unopened packs with the guarantee of at least one redemption card.  I received one of the best possible redemption cards anyone could ask for and they don't have it and never did and knowing this they routinely ask if I and other customers would like to receive a substitute??  I want the card I won.  If they do not have it then they are making false claims in order to sell their bulk products.  If I cannot receive the card I won, then I would like to be compensated in the manner I wrote when I sent in my complaint to BBB.  The greedy business practices of Topps needs to be addressed and stopped.  I do not want a substitute card.  I am owed the card I won.  Ni where on the box of 18 unopened packs does it state that there may be a substitute card if the redemption card won cannot be fulfilled.  Topps only tells its customers this after they start complaining that they have not received the card that was won. It is disingenuous.

  Thank you

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a redemption for a baseball card autograph for ********************* over a year and a half ago. The card was not available for some reason so I requested a substitute. It has been over 6 months. The length of time on their website says 15 weeks to fulfill the redemption. Not 75 weeks. This is insane. I have sent numerous emails to numerous addresses with zero response. I have ceased buying any of their products. Panini and **** have sent my redemptions within 8 weeks.

  Business Response

  Date: 06/21/2023

  Hello *****
  
  Thank you for reaching out. 
  
  We see you requested a substittuion for your pending redeption card , we're sorry for the delay in processing your request. 
  
  We are working to complete your request as quicky as possible. Once the replacment card ships you will receive shipping notification along with tracking details. 
  
  Thank you for your patience. 
  
  For more information about the redemption program, please use the link below:
  
  Redemptions Terms & Conditions (topps.com)

  Thank You,

  Topps Consumer Relations

• Initial Complaint

  Date:06/05/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered products from the website using and discount code and received confirmation of order. They later emailed me stating that my order was cancelled. I contacted them and received no response as to why my order was cancelled. I tried to reorder and they are refusing my order stating my discount had already been used when in fact its not used since they canceled the order. They are still showing my items for sale so I know it is not a stock issue. I believe this company is a scam to anyone that used their published discount codes. **************** will not return messages! I want my items I pains for at the discounted price I paid! NOT IGNORED OR LIED TO!!

  Business Response

  Date: 06/29/2023

  Hello ********,
  
  Thank you for reaching out.
  
  Please accept our apologies, according to our records our agent responded to you email regarding your order cancellation.
  They advised you that your order has been approved and you may place a new order as the two items you ordered are in stock.
  We have asked the agent to email you and provide you with a new 10% discount code for you to use on your order. Please accept our apologies for any inconveniences this may have cause.
  
  Thank you for being a Topps customer!
  
  ********************** Consumer Relations

  Customer Answer

  Date: 06/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************