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Business Profile

Bedding

Buffy Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bedding.

Complaints

This profile includes complaints for Buffy Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Buffy Inc. has 2 locations, listed below.

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    • Buffy Inc.

      120 Walker St Unit 3 New York, NY 10013-4117

    • Buffy Inc.

      265 Canal St Ste 302 New York, NY 10013-6010

    Customer Complaints Summary

    • 68 total complaints in the last 3 years.
    • 39 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for the linen duvet cover. Was on sale but in the normal duvet covers tab for $188 but $0 charged due to the 7 night trial advertised. Opened it and wasnt happy with the quality and initiated a return email the next day. Was told I could not return the item as it was Final Sale. This is incredibly misleading as the only way a customer would know it was final sale was to search for the item they want in the final sale category at the very bottom of the page. All final sale items are snuck in with regular items and it is not advertised ANYWHERE on the items page. Also, what is a 7 night trial if you cannot return an item? This seemed incredibly misleading, I plan to give the screenshots to my bank if this is not handled.

    • Initial Complaint

      Date:02/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased bedding on their website. A sheet set purchased reflected that they were in stock. After more than ten days without communication from them I finally emailed to inquire and they immediately replied that they were out of stock and estimated time frame was March. I ordered these for a guestroom in our home with our guests arriving week. I had to purchase another sheet set from a different company to ensure quick arrival. I replied to Buffy opting for a refund which they had offered in their original reply. Since requesting the refund Ive received zero response. In going online on their social media it appears there are many unhappy customers and the company is not resolving any of them.

    • Initial Complaint

      Date:01/10/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/23/23 I placed Order #****** for a King sized Breeze duvet cover. I emailed Buffy customer service on 12/30 as there had been no update to my order. I emailed them again on 1/2/24 following up, and messaged them via Instagram on 1/3. The response I finally received stated that my order was going to ship that day on 1/3. This was ultimately not true, and the order still has not shipped on 1/8. I've contacted Buffy on 3 separate attempts asking that they cancel my order and refund it due to the extremely delayed shipping time and lack of communication. I haven't gotten a firm answer from them, only a promise that someone will email me back eventually. I am requesting a resolution of a full refund to the original payment method.

      Business Response

      Date: 01/16/2024

      Hello,

      Because of the holiday season, our team and shipping partners have taken longer than usual to fulfill and ship orders. We apologize for any inconvenience. Based on the *** tracking information for this customer's order, the package was delivered to their address on January 10th. For a full refund, please reach out to our team and we'd be happy to help initiate the return process. 

    • Initial Complaint

      Date:12/12/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered through Buffy on Nov 30th, I have emailed a couple of times (there is no other way to contact the company) about the fact that there is no movement on the order. I haven't been informed there is a back order or anything. It's been almost two weeks and I have zero replies.

      Business Response

      Date: 12/14/2023

      Hey there,

       

      Our Buffy ************ has reached back out to you about your order (Order #******) on Friday, December 8th. Please reply to our email and let us know how you would like to proceed with your order. *If you have not received a reply, please make sure to check your spam folder for an email from "*******************************"

      Customer Answer

      Date: 12/22/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:10/24/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** This order shows as delivered but I didnt receive it. When I reached out to cs I want given a refund and I had to file *** claim.Id like refund back to original payment method

      Business Response

      Date: 10/24/2023

      Hi Soo, 

      I've taken a look at your order details and correspondence with our agent and it looks like we've voided your order. Please allow 3-5 business days for any pending hold to be released from your account. Let us know if you have any other questions, happy to help! 

    • Initial Complaint

      Date:09/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order from Buffy and it shipped 8/28/23. The lasership tracking information they sent led to an error page. I reached out to the company to have them look into this and they sent me *** tracking information. When I clicked the *** tracking link Buffy sent it said the package was lost - so clearly Buffy did not even check the status. I have contacted the company 6 times in total requesting a refund for the $159.42 I was charged and they have not responded.

      Business Response

      Date: 10/05/2023

      Hi there,

       

      I looked at the details of your order and can see that we've already refunded you for this order. Please let us know if you need any further assistance. 

    • Initial Complaint

      Date:09/13/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a king ********* on 9/1. A package was delivered from Buffy on 9/8. When I opened the box, it contained only one queen ******* I emailed customer service on 9/8 to report this and still have not received a reply. There is no phone number or other method to receive information.

      Business Response

      Date: 09/28/2023

      Hi there,

      I see that we did respond and have been corresponding with you about this fulfillment error. We have also sent you a replacement on 09/14/2023. Please let us know if you need further assistance. 

    • Initial Complaint

      Date:07/28/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At the time I purchased my Comfy bundle mid-May 2023, I thought I was getting the bundle on sale. However, I saw later that Buffys retail prices were different on the the site, and what I received was not a sale price at all. Unless all of Buffys products lowered in price within the last few weeks, it seemed like a deceptive sales tactic on Buffys part.For example, my Breeze Duvet Cover was on sale for $131.12 with a retail price of $149, but now the retail price is advertised as $125, which is even cheaper than the sale price I paid. This applies for all the items I purchased in the bundle.This led me to believe that I was overcharged for the products I purchased (I paid $536.27 total). I wrote asking for a price adjustment to receive the current offered bundle price, but was told that I was outside the normal return window and that Buffy was unable to offer an adjustment or return. It has been about 2.5 months since my purchase, and up until recently the return window was longer than 50 days (it looks like it was 100 days based on prior messages on the BBB website). I am upset about the deceptive pricing, which Buffy failed to address in their response back to me. They also did not have any flexibility in price adjusting or offer anything to help remedy the situation.

      Business Response

      Date: 08/07/2023

      Hi *********,

      We're a young company and do everything that we can to facilitate returns and price adjustments, even for orders that *** be a bit outside of our return window. We've looked into this and see that your order was placed on 5/11/2023. Unfortunately, due to the amount of time that has passed beyond the normal return window, we're unable to offer a return or price adjustment. We apologize for the inconvenience and thank you for your understanding.

      Customer Answer

      Date: 08/16/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Buffy did nothing to attempt to rectify the situation.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *****************************




       

    • Initial Complaint

      Date:07/26/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It has been about 2 weeks since my Buffy package said it was "delivered" and never actually was. I completely understand that things happen and packages get lost in the mail sometimes. My issue here is the way Buffy has gone about things after I politely asked for a refund because I never received anything. They asked me to file a claim with *** (which I did immediately) and then said I had to wait an unexpected amount of time before I could MAYBE get approved for them to send me a new order. I had someone from *** come to my house to confirm that I never received the package over a week ago and Buffy has still done nothing. They promote all over their website that they will not charge your card until 7 days after the delivery date so that you can try out the product and send it back for free if not. I asked if they could please hold out on charging me the $500+ dollars until I received my package and they refused... I am now out $500 and my package clearly isn't coming. This is a large thriving business and I don't understand why they can't just give me my money back for something I never received after I've already given proof to ***.

      Business Response

      Date: 08/07/2023

      Hi *****,

       

      We made an exception to refund your order and did so on August 3, 2023.

       

      Please let us know if you have any questions. 

    • Initial Complaint

      Date:07/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After ordering a sustainably made light-weight comforter from ********* on 7/16/2023 based on their 7-day free trial advertisement, it was delivered on 7/19/2023. When I opened the box, there was no invoice, just the product in a sealed envelope of cellophane. Later that evening, I opened the envelope and saw the tag and noticed it was made of polyester fabric, which I am allergic to. First thing the next morning, 7/20/23., I sent ********* an email requesting a return. Their reply was automated saying I would hear back from them in two business days. Today, 7/24/2023 my credit card was charged and I have not heard from them. I tried their phone number ************ several times today and last Friday. I have disputed the charge with **** of America. I sent a message to their ******** account. I don't know what else to do to get a return initiated and return the product and get them to refund my account. The amount at issue is $148.07 (I might be off on the amount of the change.). Please advise. Thank you. Sincerely, ***************************

      Business Response

      Date: 08/07/2023

      Hi *****, 

       

      As of July 25, 2023, we have sent you a return label. And on August 2, 2023 we refunded your order after your return was delivered. 

       

      Please let us know if you have any questions. 

    Buffy Inc. is NOT a BBB Accredited Business.

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