Complaints

This profile includes complaints for Bowlero Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bowlero Corp. has 21 locations, listed below.

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• 

  Bowlero Corp.

  222 W 44th St New York, NY 10036-3906

• 

  Bowlero Corp.

  895 Walt Whitman Rd Melville, NY 11747-2221

• 

  Bowlero Centerville

  13814 Lee Hwy Centreville, VA 20120

• 

  AMF Union Hills Lanes

  3424 W Union Hills Drive Phoenix, AZ 85027

• 

  AMF Bowling Co

  2959 E Bell Rd Phoenix, AZ 85032

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended Bowlero in ************ ******** on March 17 at 10pm with one other person. Upon arrival i ordered the 123 ounce cocktail, wings and and was charged ************************************************ After receiving the drink the waiter comes to me and says he has to take it back because legally the drink is for 4 people. So he said I would be refunded the money plus the money for the food which totalled about ******************************************************************************************************************* my money back!!!!! I just want my 50 dollars back for the drink I was charged for but couldnt enjoy!!

  Business Response

  Date: 05/10/2023

  The General Manager (GM) for ******* ************ called and spoke with ************** regarding his visit.
  
  After researching the charge in our system, we show the transaction was voided once it was determined ************** was unable to receive the drink since it cannot be served to just one guest.  Since the transaction was voided the same day, a charge was not settled to his account so no refund is required.  We have included a copy of the transaction details showing the voided transaction.
  
  Please feel free to contact ******* ****************** if you have any questions or need any additional information.
  
  Thank you,
  Guest Service Manager

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tonight between ****pm at Bowlero in ********* we came in and asked about renting a lane . She stated that to rent a lane is 9$ per game : we told her ok we will Do 4 games and it should Probably total around 40-60$ she said yes and she took our card and we went and played .After the four games we went to go check out and the general manager said it would be 180$ . I said nope you guys said 9$ per game not 9$ per person per game . She said all her employees are trained on how to tell customers the pricing . I said clearly not because this is a huge discrepancy . I do have 4 witnesses to attest . I even see Yelp reviews with this same place . This is a classic bait and switch scam by this location . I demand all our money back for wasting our time. They threaten to call the police if we did not pay the 180$ . A friend and I had to split the bill. You can book the same lane for half the price online this is incredibly wrong . I was forced to pay into this scam.I asked the general manager for the corporate number and she gave ** a fake number . We dailed the number to check , we confronted the general manager and she knew she was caught , she then provided ** with the real number . She and everyone there was unprofessional. They need to be disciplined !

  Business Response

  Date: 05/08/2023

  The General Manager (**) for Bowlero South Boulevard called and spoke with *****************  They met at the center and the ** issued *************** a refund for the misunderstanding with the pricing,so everything has been taken care of. 
  
  Please feel free to contact Bowlero ************************* if you have any questions or need any additional information.
  
  Thank you,
  Sr. ************* Manager

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2.5-hour package for 6 guests for unlimited bowling, shoe rental and a $120 food and beverage credit. The total was $359.04, and I paid it online. Our reservation was scheduled for Saturday, 03/25/2023, at 8:30 PM. We arrived promptly at 8:15 PM. We checked in for our reservation, received our bowling shoes and were given our lane number. We went to our lane and looked out the food menu. We ordered our food at 8:50 PM. We inquired several times while bowling, about our food order. We were continually told that it was coming. Our lane reservation ended at 11 PM sharp and we had yet to receive any food. I was told by management that it is company policy to serve the entire order at one time. This wouldn't have been a big deal; however, my family is Muslim. This is our holy month of Ramadan and we had been fasting since 5 AM that day. We visited this establishment to celebrate one of my children's birthdays. I pleaded with management to bring something out as my children were starving. They kept repeating company policy. When we finally did receive our order at 11:20 PM, several items were cold and not fully cooked. My children ate what they could because they were famished. When I spoke to management about compensation for the long wait time and unpleasant food, I was told to call corporate. I have been calling and e-mail corporate since 03/30/2023. I have yet to converse with anyone.

  Business Response

  Date: 04/28/2023

  Our Director of Sales (DOS) has called *************************, but was unable to reach her.  As of the time of response, the guest has not returned the call.  For the inconvenience,the DOS emailed ************************* to let her know we have issued a refund for the food and beverage charges, as well as an offer to return to the center as our guest so we believe the issue has been resolved. 
  
  Please feel free to contact Bowlero ************************* if you have any questions or need any additional information.
  
  Thank you,
  Sr.Guest Service Manager

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 11, 2023, I was at an AMF bowling alley in ********, ** with my ex-boyfriend, my son, his girlfriend, and a young lady that I care for with Downs Syndrome. While there, a woman approached ** while we were sitting at the lane putting our shoes back on, and she became very hostile. She was upset because of a personal matter between she and my ex-boyfriend. She proceeded to follow me through the bowling alley threatening me repeatedly. While at the front counter trying to pay, she continued to threaten and harass me in the presence of two employees. One of them, a young ***** male, was apparently a friend or relative of this woman. She asked him to come from behind the counter, which he did, and she began to tell him that I was the woman who had something to say about Faith. ***** is her baby that died, and this let me know that this young man knew her personally. He stood right beside her as she was video recording me and threatening me, and he did not ask her to stop or to leave. His duty as an employee should have been greater than whatever personal responsibility her felt towards this woman. He allowed her to continue to follow and harass me, and only told us we both had to leave AFTER she punched me in the face. He then followed her to the parking lot where she continued to harass me. I had called the police before all of this escalated, but they did not arrive in time. When I asked them to investigate, he lied and told the police that I had hit her (a claim she did not even make), and told the police that they could not view the cameras because I was in a blind spot. Completely false given that she followed me from the lane to the front desk to the lobby then outside. He did not want the police to have access to the cameras to protect her. I reached AMF and was told I would hear from someone and never did, despite repeated emails to follow up.

  Business Response

  Date: 05/01/2023

  The General Manager (**) for AMF Town and Country Lanes has attempted to contact to **************** by both phone and email to discuss the situation.  Unfortunately, as of the time of this response the ** has not received a response to their messages.  If **************** would like to discuss her visit, she can call AMF Town and Country Lanes during their scheduled business hours or reply back to the email from the **.  The phone number for the center is ************.
  
  Please feel free to contact Bowlero ****************** if you have any questions or need any additional information.
  
  Thank you,
  Guest Service Manager

  Customer Answer

  Date: 05/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I was not contacted by phone, but I did receive an email. I responded to the email, and then received a response to my response. Im not sure why they would be dishonest and claim that I did not respond. This is concerning.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 05/08/2023

  We are sorry for any misunderstanding on our part.  If you have already been in communication with the management team at AMF Town and Country Lanes, we would encourage you to continue to reach out to them for further assistance.  If you would prefer to speak with someone rather than email, please call the center at ************ during their scheduled business hours.  You can view all the information for this location by visiting the following link - ***********************************************************************.
  
  Please feel free to contact Bowlero ****************** if you have any questions or need any additional information.
  
  Thank you,
  Guest Service Manager

  Customer Answer

  Date: 05/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The following was sent via feedback form on Jan 9th 2023~I wanted to follow up with you regarding our event from this passed Saturday. To put it bluntly it was a disaster and very disappointing given the fact that we paid almost 800 dollars for this event. We were assigned three lanes (Lane 1, 2, & 3). We arrived at 12pm as scheduled. We spent time setting up lanes 1,2,3 with names. Once we got everything ready and attempted to bowl both lanes 1 and 2 would not function. After several attempts to reset we reached out to the staff which took some time as it appeared they were short staffed and other events were setting up as well. After several minutes and only lane 3 working we were told both lanes were working again. We attempted to bowl in both lanes and within 5 minutes both lanes 1 and 2 stopped working again. We once again got a hold of management and once again everything was on hold as they investigated. After more time passed we were told that lane 1 was completely inoperable and only lanes 2 and 3 would work. We were then forced to stuff 15 people in 2 lanes. At this point we were on location for ***** minutes. Food had yet to arrive and wait service was very slow and at times non-existent. We then had to move names to lanes 2 and 3. We once again attempted bowl.After a few minutes in lane 2 and 3, lane 2 stopped working again and would not return *****. Once again we had to call staff. Once again everything was put on hold while lane 2 was repaired. Food finally started to arrive after a considerably wait. Our waiter was hit or miss from what seemed to be short staffing. After some more time they finally got lane 2 to work.In the end having to bowl with two lanes and 15 people did not make for a fun event. On top of that we functionally only had one lane (lane 3) that worked with any consistency. This is not ok and we are requesting a partial refund.

  Business Response

  Date: 02/16/2023

  Our Event Sales Manager (ESM) for Bowlero Leesburg has spoken with *********************  For the inconvenience, ******************** will be receiving a partial refund for their event, as well as an offer to return to the center as our guest.  ******************** appreciated the call and is happy with the resolution provided, so everything has been taken care of.
  
  Please feel free to contact Bowlero ************************* if you have any questions or need any additional information.
  
  Thank you,
  Sr.Guest Service Manager

• Initial Complaint

  Date:01/30/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the location in ******** ** on this past Friday 1/27/23. The waitress took my card and said she had to put card on file. She comes back 10 minutes later and asked for card again, stating that the hold wasn't place the 1st time. Once we were about to leave, she said she needed the card again to cash my total out. I thought this was weird, but figured it was store policy. I woke up the next morning with alerts from ********** stating I had $500 in Uber charges, that I did not do! This was a brand new credit card, and I only used it there. I called the next day and spoke to the manager, but he was not very helpful! This is very sad and disheartening, because my family and I go to Bowlero once a month at this location. This is a major inconvenience. I have to dispute the charges with ***** bank and also wait to receive new card in the mail. I also will have to reset up all my auto draft accounts as well.

  Business Response

  Date: 02/02/2023

  The Area Manager (AM) for Bowlero ******** called and spoke with ******************* on February 2nd regarding their situation.
  
  The AM apologized to ******************** and received some additional regarding the associate in question so they can open an investigation.  The AM also provided ******************** with their direct contact information if they needed to reach out again in the future.  ******************** was thankful for the call, so everything is being handled.
  
  Please feel free to contact Bowlero ****************** if you have any questions or need any additional information.
  
  Thank you,
  Guest Service Manager

  Customer Answer

  Date: 02/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I walked into work for my first shift at the *********** bowlero on 12/22. I came in at four and left at 10:15. When I talked to a manager about clocking in they said that they would take care of it later that night. I worked 6 hours and was only paid $25 for that shift. They didnt tell me how much money I was hired at but its advertised as $14-15 an hour. So I dont know what happened, my guess is they didnt clock me in and out for the whole time I was there. I dont know. They wouldnt let me clock in so I never came back. Thats fishy.

  Business Response

  Date: 01/13/2023

  The Director of Sales (DOS) for our Booking Team has reached back out to ************** via email to provide all the details for rebooking his event.  If the email is still not showing in his Inbox for some reason, ************** can call ************** when he is ready to reschedule his event.  A member of our Booking Team will be happy to review the different options available for his preferred date and time.  They are available Monday through Friday from 9:30 AM until 8 PM EST.
  
  Please feel free to contact Bowlero ****************** if you have any questions or need any additional information.
  
  Thank you,
  Guest Service Manager
  

  Customer Answer

  Date: 01/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a $50 gift card on 12/9 and received confirmation of order with the money deducted from my account same day. This order did not ship until 12/17- this was a Christmas gift. As of today 12/31 I still have not received the order. I contacted the company through the phone number provided in the shipping email and they could do nothing for me except tell me I should have it by next Thursday - 1/5 that is almost 30 days since I placed the original order. I asked for a discount or some type of compensation on a future visit and was told by the representative they could not do anything for me. This is poor business as the money was immediately removed from my account and I still do not have the gift card.

  Business Response

  Date: 01/06/2023

  Our ************* Team reached out to **************** regarding his gift card order.  He advised that the gift card still had not arrived, so we issued a replacement from our Corporate Office.  The new gift card was sent to his address via **** so everything has been taken care of. 
  
  Please feel free to contact Bowlero Corp ************* if you have any questions or need any additional information.
  
  Thank you,
  ************* Manager

  Customer Answer

  Date: 01/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:12/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have booked a family event every year with Bowlero for the last 7 years, this year I had family get sick and needed to reschedule or cancel the event. They will not refund my deposit because of this, I had not planned on my family getting pneumonia and will not force them to come to an event sick just because they are trying to withhold my security deposit. I was planning on booking another event a few weeks away but then they where going to charge me a 50% rescheduling fee.

  Business Response

  Date: 01/04/2023

  Our Director of Sales (DOS) for AMF * ******** ******************** has spoken with *********************  As a guest courtesy, they agreed to reduce the reschedule fee from 50% to 25% and scheduled a new date for *** ********* event.   
  
  Please feel free to contact ******* ************************* if you have any questions or need any additional information.
  
  Thank you,
  Sr.Guest Service Manager

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 11, 2022 my wife went online to see if open bowling was available and the site is quite deceptive and misleading in that it tells you there were only lanes available after 8pm and you needed to reserve to guarantee. Believing this to be true she booked 2hrs which included a booking fee. We arrived onsite to a nearly empty building at 730pm and posted signage showing discounted bowling Sundays after 6pm. I asked the gentleman working to cancel my booking and honor the pricing posted. Both he and the ** refused to do so. I subsequently bowled 3 games in 2 hrs as we had 2 little children with us and it was my son's birthday so didn't want to haggle at the time. This morning I called and talked with 3 members of the Bowlero customer service team the last being a manager ***** (no employee id given). They offered me no resolution and little acknowledgement of the poor customer experience this had presented. As noted in my uploaded data I was charged more than double what it would have cost me had I simply walked in. Sadly this was not communicated by their misleading marketing which appears to drive business towards inflated pricing/booking fees and generally over selling their demand as 3/4s of lanes were empty at 7:30pm. I would like to pay the fair price and not be manipulated into paying more than 2x the cost of the outing.

  Business Response

  Date: 12/28/2022

  Thank you for bringing this to our attention.  We reached out to our Online Booking Team for Bowlero St. ******.  We have issued a full refund for *** ******* reservation as a customer courtesy for any misunderstanding with our booking process.   
  
  Please feel free to contact Bowlero ************************* if you have any questions or need any additional information.
  
  Thank you,
  Sr.Guest Service Manager