Complaints

This profile includes complaints for Bowlero Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bowlero Corp. has 21 locations, listed below.

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  Bowlero Corp.

  222 W 44th St New York, NY 10036-3906

• 

  Bowlero Corp.

  895 Walt Whitman Rd Melville, NY 11747-2221

• 

  Bowlero Centerville

  13814 Lee Hwy Centreville, VA 20120

• 

  AMF Union Hills Lanes

  3424 W Union Hills Drive Phoenix, AZ 85027

• 

  AMF Bowling Co

  2959 E Bell Rd Phoenix, AZ 85032

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/4 my family and I were wanting to bowl 1 game at the Bowlero location in ********, ** before going to dinner. It was 5:57 pm when we walked in the door and we spoke with the 2 customer service attendants at the counter just before 6pm. We learned that there was confusion between the 2 employees at the desk as to whether to allow us to bowl. We were surprised as the venue was empty except for 1 lane being occupied. They explained that the manager ************ instructed them to put us on a waiting list as they had a reserved party arriving at 7pm for 65 people who would be using 12 lanes. We explained that we just wanted to bowl 1 game and would not be ordering anything to eat, so there would be nothing to clean up. We also advised that they could simply let us know when we needed to leave and we would do so. The 2 customer service attendants said that as long as we were done by 645pm that should be fine, but could not proceed without **** As approval. Then **** A came out of the office and addressed us by saying we had to see it from his viewpoint and that he did not want to be set up to fail with the party coming in.He reiterated going on the waiting list. We decided to leave and told **** A that this was bad business and that his decision did not make sense.Once outside we talked as a family and decided that we would inquire about going on the waiting list. I went back in to ask about the waiting list. We were told by the two people at the counter that it would likely be 745 before we could Bowl.Manager **** A was also standing there. I asked if he would reconsider. He said no and that, again, we had to see it from his view point. He then proceeded to say that he could not be sure that we would not in fact order food and stay, and implied that we did not look trustable. I felt like I was being discriminated against & that the decision not to take us at our word and provide service had to do with our race.This was very disturbing.

  Business Response

  Date: 12/14/2022

  The District Manager (DM) for Bowlero Leesburg called and spoke with ************ on December 13th regarding their visit. 
  
  The DM apologized to ************ for the situation and for any inconvenience.  The DM offered the guest a free return visit to the center and asked ************ to let him know when he would like to return so he could arrange the visit.  ************ said she was thankful for the call and happy with the offer, so everything has been taken care of. 
  
  Please feel free to contact Bowlero ****************** if you have any questions or need any additional information.
  
  Thank you,
  Guest Service Manager

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Bowlero this past Saturday night, 11/12/22. ***********, ** location and had a decent time! I was double charged for my time bowling and every time I call the location, no one answers. I tried to walk in and ask for a refund and they told me that the charge would go away after it was pending in my bank. Its now been 24 hours after it was approved by my bank and it still says I was double charged. $*****. The 103 was for food but the double ***** was for bowling alone.

  Business Response

  Date: 11/18/2022

  Our ************* Team reached out to the management team at Bowlero ************ regarding the charge in question.  We their approval, we have issued a refund for the duplicate charge.  We notified ****************** of the refund via email on November 17, 2022 and also included a copy of the refund receipt for her records.
  
  Since a refund for the charge in question has been issued, we consider the matter closed.
  
  Please feel free to contact Bowlero Corp ************* if you have any questions or need any additional information.
  
  Thank you,
  ************* Manager

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My reservation was from 4pm- 6pm. I paid $1,398 which was supposed to cover replenishment of pizza the entire two hours of bowling. 4-6pm. The first pizza did not come out until 4:42!???? I had 21 guests that were starving and finished the pizza fairly quickly. I had to bug every single ******* time for them to replenish the pizza which ended up only being replenished TWO TIMES!!! .so much for continuous replenishment the party coordinator convinced me its worth purchasing for my event. the first pizza didnt come out until half way through my time. I was told the pizza would be replenished the whole two hours and soft drinks replenished. Thats what the party coordinator ********* sold me. I still dont even know who my server supposedly was. No one ever came to the table to ask if we needed anything, ever. The manager was a witch that. I had to keep tracking down. I had to chase someone down every single time to get a refill. I wasted sooooooo much time and energy chasing servers down, waiting around at the front desk. Complaining about why am I not receiving what I paid for????? The manager tried to be nice by saying she was going to give us a free hour to make up for the delayed start of our replenishable meals and continuous empty party platters they were obligated to replenish but DID NOT. I numerous photos of the empty platters all throughout the two hours. once our time was up-she didnt even try to be nice anymore and SHE ENDED UP CHARGING us $300 for the free hour+ chicken wings+ mozzarella sticks. + an entire $100 event fee when no one even helped us. And the worst thing was She charged my card without my signature!!! This place is a total scam.

  Business Response

  Date: 11/02/2022

  The District Manager (DM) for Bowlero ******** called and spoke with ******************* 
  
  The DM apologized for her experience and offered her a return visit on Bowlero Corp for her inconvenience.  ****************** was very appreciative of the call and the offer, so everything has been taken care of.
  
  Please feel free to contact Bowlero ****************** if you have any questions or need any additional information.
  
  Thank you,
  Guest Service Manager

• Initial Complaint

  Date:09/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired on a birthday party for my special needs daughter at the Bolwero facility in *******, ** on 9/12 not knowing exactly how many special needs children would be able to attend. I was told to go online and setup my event. I did what I was asked and went into their website where I was then required to pre-pay $461.00 which was I did reluctantly. A week before I called ************************************* **************** Manager ********************** ************* to give them my head count and receive a credit for the 7 handicapped children that were going to make the party. They told me they would take care of it at the party no telling me that they had no intentions of crediting anything. I was concerned when I got to the party and the host told me she prepared the party for only 7 people. I then realized they had spoken to the location, so I asked what when would I could expect my credit for the additional 7 children I paid for. The host then told me they told her to offer me $215.00 to be spent in the two hours I we were at the party. Please keep in mind these are special needs children and there was no time to for me or my wife to spend $215.00 in two hours while taking care of the children at the actual party. This was an absurd request and extremely selfish as they put out one pizza and a half **** of chicken strips that didn't fill the container. The host and everyone at the facility agreed this was the most ridiculous thing the had seen while working there. I would like a real credit as they did not service 14 party goer's and have just pocketed our money. Please help me hold this company responsible and keep these despicable practice from hurting another family that *** not have the resources to deal with these tyrants. I would like to receive a credit in the amount of $215.00 for only providing for 7 children.

  Business Response

  Date: 10/05/2022

  Our Director of **************** for our Booking Team has issued a refund to the guest for their event, so this issue has been resolved.   Processing time can vary from bank to bank, but most guests will usually see the refund within 7 10 business days.
  
  Please feel free to contact Bowlero ****************** if you have any questions or need any additional information.
  
  Thank you,
  Sr.Guest Service Manager

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We go to Bowlero a LOT, almost every Wednesday and some Sundays. We have spent a lot on games. Bowlero claims to have a rewards program where you can get credit for your purchases , but everytime I try to login to the website to either do the survey for 5$ or to plug in the amount, it doesn't work. For example I just tried to put the amount from Sunday of $66.74 to get rewards and the website won't even load, I took a picture of it. It almost seems like a scam.

  Business Response

  Date: 09/09/2022

  Our ************* Team has been in touch with ****************** regarding her request.  We are working to provide points for any of her eligible purchases and have provided instructions on how to make sure any future visits are applied to her account.  ****************** was happy we reached out, so everything has been taken care of. 
  
  Please feel free to contact Bowlero Corporation ************* if you have any questions or need any additional information.
  
  Thank you,
  Sr. ************* Manager