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NFL Enterprises, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for NFL Enterprises, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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NFL Enterprises, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 416 total complaints in the last 3 years.
    • 123 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/19/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put in for a free trial of **** on Sunday November 27th. I cancelled the subscription and was charged anyways. I attempted to put in contact to get a refund and never heard back. Please refund the ***** that was charged to me on December 11th

      Business Response

      Date: 12/21/2022

      This user, ****************************,signed up for the free trial on December 4th, and was charged on December 11th.  We refunded that amount on December 19, 2022 and it should be returned to their account in 3 to 5 business days.

    • Initial Complaint

      Date:12/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up for **** in an effort to watch my team, the ******************* in real-time. After subscribing for $5.39 on November 27, 2022, it became obvious that I wasn't going to be able to watch the game so I tried to cancel my subscription and get a refund. They make it ridiculously difficult to cancel and make you jump through hoops and page after page and still you can't find the correct option. I paid via PayPal and on the PayPal receipt, the Email Address *************** and the phone number is provided as: ************ which obviously, is invalid. They make it impossible for their customers to reach out to them and provide invalid contact information to PayPal and others. After numerous emails, someone finally responded, however, we've been going back and forth for over 2 weeks now trying to get refunded. I'm guessing that a third party off-shore company is receiving the complaints and taking days to get them translated and/or forwarded to the correct usa / *** representative. This site should be banned from doing business in the usa.Invoice ID: ********* Transaction ID: ***************** Date/Time of Transaction: May 27, 2022 12:21:57 PM GMT-6

      Business Response

      Date: 12/08/2022


      This user, *********************************,is stating they are unable to watch Eagles games.  They have an address in *******, so they are upset the out of market ******************* are blacked out. **** includes live local and primetime games, so the Eagles games are available on **** if the game is also carried on television in the market.

      We would like to assist this user in obtaining a refund, but we do not have any payment information for this user.  We have record of this user signing up on October 9th for a monthly subscription, but cancelling before any charges were incurred.   The Transaction IDs that this user provided look to be from Paypal or Apple, but they are not the NFLs.   They mention being charged on November 27, but we do not have any charge under the e-mail ***************************** on that date.


      If this user can let us know if there is another e-mail address that they used to sign up, that would help us address their complaint.

       

    • Initial Complaint

      Date:12/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Started an **** free trial, and cancelled the same day when I realized it didn't include the content I was looking for. Now my account doesn't exist, and my credit card has been charged every month for it, starting October 2nd. I can't get in contact with anyone from **** regarding the issue, and they only have a "Chat Bot" on their website with no means of contacting them about these types of issues.

      Business Response

      Date: 12/07/2022

      This user, ******************************,mentioned paying for a few months of **** now without having access. Looking into the account, they must have been using a firewall or VPN, because the subscription was stored under the email address: ************************************

      We have refunded their 3 monthly payments of $9.99 for Oct,Nov, and Dec to the **** card ending in 9931.  Should they wish to sign up again we would recommend turning off their VPN or Firewall protection and just signing up through web at NFL.com.

    • Initial Complaint

      Date:12/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/27/2022. I tried to cancel my free trial because the app does not work. I emailed them and the tried to tell me I'm outside the refund window but I contacted them the same day I was charged. I would have loved the app. My little cousin is on the 49ers. However the app does not work.

      Business Response

      Date: 12/07/2022


      This user, **********************************,signed up for a free trial on Nov 20th and on Nov 27th they were charged $4.99.  It appears that they should be able to access content on their **** subscription. However, in accordance with their request, we have cancelled their subscription and refunded in full.  The amount should be returned to their account in 3 to 5 business days.

    • Initial Complaint

      Date:11/23/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi I have been charged twice for my *** + subsciption Automatically on 8/3 for $79.99 I was charged a second time, this time for $91.57 on 10/6 I already reported this by email several times I get a email response that says, "chat with out bot"The bot does not comprehend Thank you ***

      Business Response

      Date: 11/28/2022


      This user, ********************,is saying they were charged twice by us.  However, we are only able to see the charge on August 3rd.

      If they are able to share a receipt or something showing the transaction line, that would help us determine where the $91.57 charge on 10/6 came from. 

      Customer Answer

      Date: 12/05/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       I have attached a PDF of my receipt from PayPal for $91.57

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***********************




       

      Business Response

      Date: 01/06/2023

      This user had two accounts.  One under **************** and another under an e-mail address that appears to have been signed up through a firewall.  The firewall account was charged to PayPal and that has been refunded.  If this user would like to cancel his second account, please let us know.

    • Initial Complaint

      Date:11/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Won auction an autograph helmet and when I received the item the autograph was smeared and cant read it. Have sent several emails and cant get a response cant call dont have a number.

      Business Response

      Date: 11/28/2022

      This user, ************************,has an issue with the autographed helmet they purchased from an auction.  The autograph arrived smudged. Theyll want to reach out to the auction directly, as we have no information on whether this helmet was purchased.  If this was purchased from ***** Auction site, then please let us know and we can direct the inquiry to the proper people.

      Customer Answer

      Date: 11/29/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [YoAnswer Here]

       I cant accept this cause if I do then BBB is no longer involved and I need help getting this taken care of. And I need a refund or a replacement for my item. 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************




       

      Customer Answer

      Date: 12/01/2022

      Yes the item was purchased at *** auctions online auction. 

      Business Response

      Date: 12/08/2022

      *** Auction did respond to this customer asking for the Listing ID, but never received a response.  This complaint has been passed along to *** Auction for resolution, and this customer will be receiving a return label to send back the autographed item.  Once the item is received, a refund can be processed.  

    • Initial Complaint

      Date:11/21/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At 2:23 PM I received an email that my Sunday Ticket was cancelled, due to the Nov 7, 2022 payment not going through. I signed up for the STUDENT plan and was told it would be $29.99/month for 4 months or $119.99 in one payment. I provided the student email, ****************** and the student ID number. I received a message that it was eligible, clicked submit and never checked billing. When I couldnt log on today I finally looked to see why. They had been taking $55.65 out every month rather than the $29.99 which was approved and what I thought I was getting!!! That is the first problem. Then it said to make the Nov payment and it would be turned back on. NOWHERE DID IT SAY I WAS BEING CHARGED $222.65!!!!!!! I have already paid $110 of the $119.99 for the season!!! They keep adding charges and ignoring the student discount that they advertised and approved!!!!

      Business Response

      Date: 11/21/2022

      This complaint is referring to NFL Sunday Ticket, which is operated by DirecTV.  As such, DTV is the proper party to address the complaint.

    • Initial Complaint

      Date:11/16/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have cancelled my NFL.com account, but am still being charged for a monthly **** subscription from that account. This has been happening for 3 months. Online support via email communication has gotten no results. They just ask every month if it stopped.

      Business Response

      Date: 11/18/2022

      This user, ********************* has asked to cancel their subscription and receive a refund.  We have now refunded the past 3 ($9.99) monthly payments to their account, and this user will no longer have access to **** or be charged going forward.

      Customer Answer

      Date: 12/09/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************



       

    • Initial Complaint

      Date:11/16/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I activated a 7 day trial of **** and canceled the service the same day as it was not what I wanted. I did not get a confirmation email from the cancel, but I could no longer access the account associated with my email i used and that they have sent correspondence to. Seven days later, my card is charged $42.94. I cannot access my account for *** and they show that my email isn't associated with that account, but they sent my billing email saying they are charging my card to the email they claim they don't have any account for. THIS IS FRAUD!!!! I cannot access what they are charging me for and I cannot reach anyone to discuss this. Their online 'bot' leads me nowhere. I have filed a complaint with my credit card but this is obviously predatory for consumers. I sent them a complaint through their 'online' portion to contact them and received no receipt of correspondence or proof of cancellation.

      Business Response

      Date: 11/18/2022

      This user, **********************,signed up for a free trial on November 6th and on November 13th they were charged.  The user writes that they cancelled the same day they signed up,but it doesnt appear like the cancellation went through.  We have issued a refund immediately and they should see the return in 3 to 5 business days.

      Customer Answer

      Date: 02/09/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************



       

    • Initial Complaint

      Date:11/14/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased ****************** for $35 on 9/17/22 on the *** app. It has had issue but has worked mostly. Today 11/13/22, it would not work and continuously crashed. I really wanted to stream it this week. Their customer service is horrible. The only thing they have is an FAQ page with troubleshooting options and a help bot. There is no email to contact and the phone number just has a prerecorded message that tells me to use the customer support in the app. I tried all the troubleshooting suggestions, to no avail. I used the bot. It is very limiting in allowing me to explain the situation. I wanted to send a recorded video of what happens whenever I attempt to stream ************** but it would only allow me to send one picture or document under 10mbs. I did my best to relay the essence of the problem with the limited help bot options. I was told it would send an email to somebody. I was sent a response email with just a list of troubleshooting things to try. It also said if I continued having problems to send specific details of software and hardware versions that I'm using but it did not give me an email to send it to. I tried replying to the email with those detail, but it is a do not reply email, so I got another prewritten message telling me to use the help bot again. The help bot has no option to follow up on the original problem. I am extremely frustrated/disappointed because nothing is working and I missed the games I wanted to see. I feel like I have been robbed, especially since there is horrible customer service that won't help me fix my problem. I believe they make it horribly limited and not user-friendly to have people just give up and not try to resolve the situation. But I don't want to give up so I am coming here for justice.

      Business Response

      Date: 11/15/2022

      This user, ******************,paid for *********** mobile on 11/13, not on Sept 17th as they stated.  It looks like they are fine to access content on mobile.  With **************, the subscription is tied to the specific device it is purchased it on, so if this user is trying to stream it through a ************ or cast it, it wouldnt work.  The billing for this subscription was handled by Android so if this user would like a refund, it would have to be processed through Android app store. 

      Customer Answer

      Date: 11/15/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       I have attached a screenshot displaying that I purchased *** RedZone on September 18, 2022. I have also attached a screenshot of a similar problem with ************** in October of this year and the untimely and insufficient attempt to help me then. The unfortunate thing is that *** ************** is only active on Sunday so I am not able to test that it works any other day and am also unable to get assistance in a timely manner, when I need it, on Sunday. Also, I have only tried to use ************** on this smartphone device, and it has worked properly for all the weeks except for this week and the other week in October. So I know that my device is compatible. I am also attaching the ************** Play refund policy, that shows that after I have had a product for 48 hours, that I need to get support or refund from the developers directly. I again am requesting assistance to either be able to have proper access to what I paid for, timely and sufficient support when I need it to enjoy said product properly, or a refund if I cannot use said product.

       

       Please note these are long screenshots and you might need to scroll or zoom out to view them properly

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

      Business Response

      Date: 11/28/2022

      This user, ******************* complains that their ************** wasnt working a few weeks ago, but the problem has been resolved.  They wish to know what they can do if the issue happens again.  The best route for them is to check ******************************** for any issues that might be already addressed in a banner or in an FAQ on the front page.  If they dont see their problem immediately addressed, they can submit a ticket for support.

      Customer Answer

      Date: 11/29/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    NFL Enterprises, LLC is NOT a BBB Accredited Business.

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