We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Business Associations

NFL Enterprises, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Associations.

Complaints

This profile includes complaints for NFL Enterprises, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

NFL Enterprises, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 416 total complaints in the last 3 years.
    • 124 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The *** Plus app is a complete fraud. It advertises that you can watch every game but this is a total lie. The only games available to watch are the ones that are currently being broadcast on major network TV in the current area but many times even those won't work when they say they should. You can hear the games but you can't watch them. There is no customer service line or any other method to contact the company to file a complaint and request a refund. You can try to contact them via chat but it is a bot. Thus far into the season I have only been able to watch one game on the app during the trial period but it was being broadcast on local TV. I paid $80.00 for something I have not been able to use. This is a clear case of false advertising from the *** Plus app.

      Business Response

      Date: 11/15/2022

      We do not have record of this user, ************************* in our system.  We would like to assist, but will need another e-mail address or a transaction receipt so that we may locate this user's account.

      Customer Answer

      Date: 11/20/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       

      The account email is **********************. 

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************




       

      Business Response

      Date: 11/28/2022

      This user, **************************************,submitted a request for a refund due to access issues.  Searching this email yielded zero returns.  We asked them to provide another email to check and they gave us, *************************** is where the subscription was located.  We assume the access issues they had were the results of using the incorrect email address.  We have issued a refund back to the account associated with *********************** which should be available in 3 to 5 business days.

    • Initial Complaint

      Date:11/09/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for *** Plus to watch my team in New England Patriots. I cannot watch on TV as I live in South *******. When signing up I gave my team and my address and was able to sign in and I expected to watch the games. But every time my team was playing live I was blocked out. There's no live person or function to leave a message on their customer service number it only gives their website. I've tried their website and their support people email me back to just delete and restart the app which I did. After a number of weeks of not getting what I've paid for, I feel like I need a full refund.

      Business Response

      Date: 11/10/2022

      We are sorry for the confusion this user experienced when trying to watch live Patriots games in *******. **** allows users to view the national games (SNF, MNF, TNF) and the local games, but would not allow a user to view all out of market games.  We have issued this user a full refund and cancelled their subscription.  The refund should be visible in 3-5 business days.

    • Initial Complaint

      Date:11/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attempted to cancel my game pass subscription for 2 years now. I tell them that I want it canceled and they tell me it will cancel next season. Sure enough it didn't cancel next season. Now since the season started they won't let me cancel until end of season...Seems pretty shady. I just want my money back and to cancel! I don't live overseas anymore so I have no need for it!! The worst company to deal with.

      Business Response

      Date: 11/10/2022

      We have cancelled this user's Game Pass subscription and have refunded them in full.  We apologize for any inconvenience. 

    • Initial Complaint

      Date:11/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for *** DirecTV Sunday Ticket thinking that it was a monthly subscription that I could cancel at any time. It was positioned this way before I signed up. After two months, I wanted to cancel it but it wont give me the option to cancel it. It says I would have had to cancel the subscription by Sept. 12th in order to cancel the subscription which I believe was before I signed up in the first place. Very deceptive pricing model as well. They offered a $20 off discount based off of the monthly price but it applied only to one month.

      Business Response

      Date: 11/08/2022

      NFL Sunday Ticket is operated by DirecTV, and as a result, DTV is the proper party to resolve any complains related to that product.

    • Initial Complaint

      Date:10/31/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an *** + premium monthly subscription for $9.99 a month (cancel anytime subscription). However, I was billed for an annual subscription (my card was charged $84.79 on 10/19/22). My computer was having technicial difficultlies -- this was the reason I purchased the monthly, cancel anytime subscription -- because I wasn't sure if my laptop could play the streaming content. My laptop was unable to play the streaming content, so I requested a refund. However, support refuses to reply to my messages, and when they do reply, they do not address my concerns. Also, on 7/30/2022 I purchased an *** + premium subscription for $84.79 (annual subscription). I contacted *** + Premium support and complained of tech difficulites; I was refunded, but I did not check my bank statements. I continued to access ***+ Premium subscription on another computer from time to time because they never blocked access. I assumed I did not get a refund, but I was able to access the content from time to time so I was satisfied nevertheless. However, the subscribtion was blocked a few months later, and I contacted *** + Premium support to inquire about the reason. Then, I checked my bank statements, and I realized that they had actually refunded my account a few months prior. The reason why I purchased another monthly subscription on 10/19/22 was because I wanted to try it again, and I figured I could cancel anytime if I'm not satisfied. However, now I do not have access to the other computer I was using, and my computer is not able to play the content smoothly despite some changes that I thought might work. I'm sure *** + Premium support will deny that I purchased a monthly subscription. The reason is because they do not want to refund my money. They have not replied to my messages, and when they have replied, they have not address my concerns. They should not be able to get away with this false charge on a full-time college student.

      Customer Answer

      Date: 11/02/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************************



       

    • Initial Complaint

      Date:10/31/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 1, 2022, *** charged my **** card $79.99 for the Updated Package: ***+ Premium Annual Plan. On August 10th, I received a confirmation email saying "YOUR ***+ PREMIUM ANNUAL SUBSCRIPTION HAS OFFICIALLY BEGUN." I was able to access this subscription for one month. Then, my subscription disappeared. Now, when I sign in to my account, it says I have NO subscriptions and in order to use ***+ Premium, they say I need to pay the full price again. They provide no way to contact them about THIS SPECIFIC problem. Their support system is an online bot that only responds to pre-programmed questions. There is no way to ask for help for this problem and no way to submit a trouble ticket or contact anyone. At first, I was willing to work through the problem and keep my subscription, but not after I found out how they handle subscribers. I would like a full refund.

      Business Response

      Date: 11/03/2022

      This user, ************************** had an entitlement problem, resulting in them not being able to access content.  We apologize for the hassle and have issued a refund for their **** Premium Annual purchase, which refund should be reflected within 3-5 business days.  Based on our records, it appears that this user made another purchase for **** Premium via Roku.  To be refunded for a purchase made via Roku, this user will have to contact Roku directly.

      Customer Answer

      Date: 11/04/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *********************



       

    • Initial Complaint

      Date:10/31/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/22 I purchased **** and I didn't have a problem accessing it until two days ago, I tried support but didn't get any help. I really enjoy it and don't want to lose it but I can't get help from anyone.

      Business Response

      Date: 11/03/2022

      This user, ********************,appears fine to be able to access **** content.  It sounds like they encountered a ***** issue that should be fixed with them signing out of all devices, then trying to sign in again.  They should then receive a prompt on their mobile to Restore Purchases.  After restoring purchases it should correct the glitch that this user is encountering. If they are still experiencing issues, they should try visiting this page: *****************************************************************************************************************************************************  

      Please let us know if this helps.

      Customer Answer

      Date: 11/23/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************************



       

    • Initial Complaint

      Date:10/27/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I enrolled in the *** app. I had a code to receive $30 off as a ******* customer. I paid $50. I under the impression this would allow me to use the *** app with my RoKu or at least my Ipad. When it became apparent I could only watch on a phone I requested a refund. This is seems like a scam as who would want to watch a football game on a phone. They have yet to issue it. There is also a part on there web site that indicates there is a 7 day free trial period. I notified them the same day I signed up. It seems like they are misleading customers.

      Customer Answer

      Date: 12/02/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************



       

    • Initial Complaint

      Date:10/25/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an **** Premium subscription and use ************** to access my subscription. I had access the first couple of weeks of the regular season, but no longer have access to the games. I have tried all of the suggested fixes on the the support website to no avail and have submitted 4 to 5 requests for help but received no responses. And there is no "live" person to talk with to get this resolved. Whenever I log onto my account via a web browser, it correctly shows that I have an **** Premium subscription. When I am trying to access my subscription through ******** after I successfully activate my account and try to watch a game, I am presented with a screen to choose my subscription plan or restore my purchase. However, whenever I try to restore my purchase, it does not recognize a purchase to restore and says it cannot complete the transaction - so I cannot view any games. At the same time, it shows that the **** Premium is my current plan. I believe that my account needs to be fixed from their end and am hoping that they can do something to resolve the issue so that I have access to games - hopefully, before I miss any more of the season. Thank you.

      Business Response

      Date: 11/10/2022

      It sounds like this user, ************************* is trying to watch live games through **** Premium on their Fire TV.  **** Premium will only allow live games to stream on mobile or tablet.  Weve refunded this user in full and because of the trouble theyve been having, but we also wish to provide them with a free coupon for **** Premium.

      **** Premium coupon:  **********

      Please redeem this coupon via web and not through a phone or tablet.

    • Initial Complaint

      Date:10/21/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I thought **** would be great for watching games on the go. I was dead wrong. The app is horrible, it's faulty, and the NFL network knows this and over complicates refund and complaints. They know its a trash product they put out so more people can fall to this greed trap the *** has set. **************** is nonexistent and a joke. Worst app one will ever have to deal with. *** has horrible reviews because of all these problems it has. ************* for doing something like that to it's customers.

      Business Response

      Date: 10/21/2022

      We are sorry this user is not happy with ****.   **** has access to game replays and live primetime and local games (on phone or tablet).  If this user was purchasing **** to access out of market games (other than primetime), those games are not available live on ****.  Unfortunately, we are unable to refund this user, as their subscription was purchased via Android in the ****** Play store.  They will have to reach out to Android to process a refund.

      Customer Answer

      Date: 10/28/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved .

      How about the *** actually address all the flaws and problems witht the app. Maybe address the hundreds of complaints and issues on their reviews on the app. How about they don't put out faulty apps with horrible customer service. The problem wasn't really the refund  it's the horrible app they falsely advertise or the non existing customer service. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *****************************




       

    NFL Enterprises, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.