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NFL Enterprises, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for NFL Enterprises, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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NFL Enterprises, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 416 total complaints in the last 3 years.
    • 124 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A auto-renewal came throught for annual NFL+ subscription, and there is no way to ask for a refund. They say to use the chat, but it only points me to articles that tell me to keep using the chat. There is no way to get hold of anyone, and I fear I will not recieve my $50.

      Business Response

      Date: 09/09/2024

      Hi *****,

      Apologies you were charged for a season of NFL+.

      We have refunded that $49.99 back to your account and cancelled the subscription.

      Please allow 3 to 7 business days before seeing that returned to your account.

      Sorry again for the inconvenience,

      NFL Support

    • Initial Complaint

      Date:09/09/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November 2023 I order ******* and used it for a few months and uninstalled the app due to my football team not being played. Fast forward to October 2024 I was charged ****** to a renewal that I didnt purchase didnt even know my card on file was on auto renewal. ******* stole my money and when I contacted them bout it they say theres nothing they can do

      Business Response

      Date: 09/11/2024

      Hi ****,

      Apologies you were charged again.

      We have refunded that transaction back to your account, and cancelled your subscription.

      Please allow 3 to 7 business days before seeing that return.

      Sorry again for the inconvenience,

      NFL Support

      Customer Answer

      Date: 09/13/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:09/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NFL plus ap doesn't function, pay for the subscription, can't stream anything, can't even manage my account. and there is absolutely no way to contact customer service. the chat is an AI robot that only goes in loops and the email ticket an AI response that isn't even real english. it literally said " please updates and assistance tailored to your NFL fan needs." what does that even mean. this is absurd.

      Business Response

      Date: 09/09/2024

      Hi ******,

      Apologies you're having issues with NFL+ access.

      When searching ************************* in our system, we did not see any subscriptions attached.

      Did you use a Hide my Email feature when signing up, or use any other email addresses with us on *******?

      If so, let us know and we'll search those for the subscription as well.

      Once found we'll be able to link it appropriately.

      Apologies for the inconvenience, let us know,

      NFL Support

    • Initial Complaint

      Date:09/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to cancel my subscription with the NFL channel to no avail. I would the subscription cancelled, the money refunded, and never to be charged again.

      Business Response

      Date: 09/23/2024

      Hi *****,

      Apologies you were charged again for NFL+.

      In searching **************************** in our system, we did not find any subscription.

      Have you used any other email address with us in the past?  Use anything like Apple's 'Hide my Email' feature?

      Once we locate the subscription we can begin refunding it back.

      Please let us know if you'd ever used any other email addresses on ************************.

      NFL Support

      Customer Answer

      Date: 09/28/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      The email has always been *******************  In trying to resolve this issue, close the account, and not get charged again I removed all info from the nfl account so maybe that is why you cant locate it  Please provide NFL contact information so I can speak with someone to get my money back, close the account, and ensure I am never charged again. Or have someone call me at ************** again to resolve these issues and receive a refund.
      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,
      ***** ******




       

      Business Response

      Date: 09/30/2024

      Hi *****,

      Apologies we can not find anything under your email address ****************************, or your full name, ***** ******.

      Do you have any receipt or email confirmation?  Have you used any other emails at all we can check?

      Let us know, sorry for the inconvenience,

      NFL Support

    • Initial Complaint

      Date:09/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MULTIPLE account charges. No human to talk to or text unless you pay money!!!.....I want ONE account and refund the rest of my money....

      Business Response

      Date: 09/09/2024

      Hi *****,

      We have refunded your 2 purchases of NFL+ Premium and 1 purchase NFL+ regular on Sept 4th.

      Please allow 3 to 7 business days before seeing this reflected in your account.

      Apologies for the inconvenience,

      NFL Support

    • Initial Complaint

      Date:09/09/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was unable to cancel an annual subscription for NFL + that automatically renewed at $99.99 on 9/3/24 and an email was sent afterwards on 9/6/24 notifying me that it was renewed . I am a senior, going through some medical issues and cannot afford this subscription, nor do I need his subscription. I tried to contact the website, using chat (an automated bot) that does not respond to individual circumstances. I also called the helpline, also an automated run phone line that does not address individual issues. I tried phoning the main office and followed the directions given to me, which returned me to the automated bot. There is no way to contact them through email, or phone, so I am at a loss. The BBB is my last resort, so I hope you can assist me in resolving this issue and obtaining a refund. It is an extremely disappointing and frustrating ordeal. Currently, the charge is pending with my credit card, so I am unable to dispute the charge at this time. I have no supporting documents because everything is automated. Thank you ever so much for your kind assistance with this matter.

      Business Response

      Date: 09/09/2024

      Hi *******,

      Apologies you were charged for a year of NFL+ Premium.

      We have refunded that subscription back to your account.

      Please allow 3 to 7 business days before seeing that reflected in your statements.

      Sorry again for the inconvenience, 

      NFL Support

      Customer Answer

      Date: 09/13/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************************



       

    • Initial Complaint

      Date:09/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased NFL sunday ticket and YoutubeTV to watch the ****************** The advertisements all state "every NFL game" and "don't miss a thing". However, to my dismay I was told by them that I cannot watch the ***************** vs. the Eagles. I paid well over 500 dollars to watch the NFL games and was told I need to spend another 9 dollars to stream it off of *******. This is anti-consumer and borders on the line of false advertising. NFL is taking advantage of the working class people.

      Business Response

      Date: 09/06/2024

      Hi *******,

      Sorry you are having issues with game availability on Sunday Ticket.

      You have reached support help for purchases on ******* and purchases with NFL+.

      Sunday Ticket is a product offered by YoutubeTV, they would be the ones handling your account, billing information.

      Please check the below link for help with services from YoutubeTV.

      ************************************************************************************************************************************************

      Apologies for the inconvenience,

      NFL Support

       

    • Initial Complaint

      Date:09/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a free NFL+ trial subscription in December 2022. The subscription auto-renewed without my consent and has been charging me since. I can't access my account to cancel the subscription and have contacted the NFL on multiple occasions about trying to access my account and cancelling my account, but they only send me to chatbots who cannot answer my questions. I tried to preemptively block their company's charge last year (September 2023) with my Discover card. However, the NFL then tried charging me again after I had blocked them and the transaction went through. I am now cancelling my Discover card solely because the NFL won't stop charging it without my consent.I have now paid $68.96 to the NFL without consent and have another charge pending on my credit card for $54.74.

      Business Response

      Date: 09/06/2024

      Hi *****,

      Apologies you were charged again.

      We have refunded the subscription charge from Sept 4, 2024 and cancelled any future subscriptions.

      Please allow 3 to 7 business days before seeing that returned to your account.

      As for the 2023 charge, unfortunately our system can't refund charges from that far back.

      Sorry for the inconvenience,

      NFL Support

    • Initial Complaint

      Date:09/06/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yesterday, on 9-4-24, I was charged an automatic renewal of $57.23 for NFL Plus (annual subscription). I have tried numerous times to contact this business and request a cancellation of the service with a refund without success. This company has no functioning customer service, and if you call their number, you just get a rotating punchlist, and they ultimately hang up on you. They say they offer refunds under certain circumstances, but they offer no way to request it.

      Business Response

      Date: 09/06/2024

      Hi ****,

      Apologies you were charged for another season of NFL+.

      We have refunded that charge back to your account and cancelled the subscription going forward.

      Please allow 3 to 7 business days before seeing that back in your account.

      Sorry again for the inconvenience,

      NFL Support

      Customer Answer

      Date: 09/10/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      * *******************



       

    • Initial Complaint

      Date:09/05/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An annual renewal for ******* was auto renewed and charged to my account on file. I was not given any notice of this renewal and therefore did not have time to cancel and I have no use for this service. I'd like to know why the ******* service does not send a reminder of renewal. This is a common practice leveraged by many companies. I am frustrated by this practice and would appreciate getting some form of a response.

      Business Response

      Date: 09/05/2024

      Hi ******,

      Apologies you were not sent a reminder.

      Our reminders typically go out one month before we charge, but our apologies.

      We have refunded the charge from 9/4/24 of $99.99.

      Please allow 3 to 7 business days to see that reflected in your account.

      Sorry again for the inconvenience,

      NFL Support

      Customer Answer

      Date: 09/10/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    NFL Enterprises, LLC is NOT a BBB Accredited Business.

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