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NFL Enterprises, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Associations.

Complaints

This profile includes complaints for NFL Enterprises, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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NFL Enterprises, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 416 total complaints in the last 3 years.
    • 124 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/19/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The breakdown:1. I entered a season ticket holder coupon code when I purchased NFL Plus Premium (Annual). The website accepted the coupon and told me my balance was $59.99. I accepted. 2. I received a confirmation with a stated amount of $99.99. I checked with my credit card company and confirmed that I was overcharged by $40. 3. I submitted a ticket 2 weeks ago regarding this overcharge and did not receive a response.4. I contacted my credit card company and disputed the charge by providing supporting documentation. They agreed, credited me the $40 and said they would be in contact with the NFL to help get this resolved.5. During this time, my subscription worked fine and I was able to use it fully.6. Shortly after, the subscription disappeared from my account with notification or reason . I followed the normal technical steps but nothing helped, it was gone. I though perhaps the NFL was fixing the issue with the overcharge, but when I checked with my credit card company, there was no credit for the payment I made to the NFL. The NFL kept the money and took away the product.7. I requested that the credit card company extended the dispute to cover the entire $99.99. I made it clear that I would still be willing to purchase the subscription at the agreed upon $59.99 price if they could facilitate getting this resolved. They agreed. At this point the NFL has had zero communication with me.9. I put through another ticket and received what appeared to be an automated response that had zero useful information.10. I found a number for the NFL's Marketing and Communications ***** and took a chance on calling. She recommended sending another email to support but this time ignoring the first couple AI emails and waiting to get a real person.11. I tried the above method and reached a "person". Their response was clearly AI generated and had nothing to do with my issues. Still cannot connect to a human, still waiting for a resolution.

      Business Response

      Date: 09/19/2024

      Hi ****,

      Apologies for the inconvenience.

      We have refunded you for your $99.99 purchase.

      Please accept this coupon for one free season of NFL+ Premium. 

      Follow the instructions below to redeem the promo code.  You do NOT have to enter your credit card information to redeem.

      PROMO CODE:   **********
       
      HOW TO REDEEM (If you are new subscriber)
      Visit ****************************************************
      Click the "Subscribe" button and follow the steps to sign up for an NFL+ Premium Annual subscription.  (select the YEARLY toggle for annual plan)
      On the checkout page, click "Redeem Coupon". Enter your unique promo code (above) and click "Redeem".
      Your promo code will be applied and the total price should be listed as $0.00
      Click "Complete Purchase" and enjoy!

      HOW TO REDEEM (If you had a subscription last year)
      Visit ***********************************
      Click Sign In in the top right corner
      Sign in your NFL Account
      Click Circular Profile Icon in top right corner
      Click on NFL Subscriptions
      Click the Manage Button
      Click "Redeem Coupon" and enter your coupon code
      Click "Redeem"
      You will get a message reading "Your coupon has been successfully redeemed"

       

      Apologies again for the inconvenience,

      NFL Support

      Customer Answer

      Date: 09/27/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

      While I am quite happy and am grateful for the offer of the code and refund, I have yet to receive the promised refund mentioned in the letter from the NFL. If there is something I can do on my end to help facilitate the process (providing my information, etc.), please let me know. In the meantime, I will submit this as "not resolved" until the refund is received. Please also note, that there is a current active dispute on the initial payment with my credit card company. Thank you for your help in resolving this matter. 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      **** ******




       

    • Initial Complaint

      Date:09/13/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Misleading subscription change options, no refund yet issued. On September 8, I attempted to cancel my membership for NFL+ online. There was a "change subscription" button, which I clicked, but this automatically changed my subscription to a higher level ($16.08 including tax) and immediately charged the amount. I attempted to request a refund through the NFL+ website but have received no response in what's now 5 business days.

      Business Response

      Date: 09/13/2024

      Hi ******,

      Apologies you were charged for NFL+ Premium.

      We have cancelled and refunded that subscription transaction from Sept 8th.

      Please allow 3 to 7 business days before seeing that returned to you account.

      Sorry again for the inconvenience,

      NFL Support

      Customer Answer

      Date: 09/19/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

    • Initial Complaint

      Date:09/13/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      According to my bank, I was fraudulently charged $54.74 by ************************ on 09-05-24 and it posted to my account on ********. I have called various numbers to speak to a live CS person at NFL+ to remove this subscription and receive a full refund with no success. I even contacted NFL SHOP because a live person did answer that number. They directed me to the same phone number I had previously called for NFL+ with no success. They also gave me an email address to use which I had already seen previously advertised. The email I sent to that address came back as undeliverable. This is a SCAM business practice that needs to be resolved for me immediately. I see the same thing has happened to others.

      Business Response

      Date: 09/13/2024

      Hi ********,

      Apologies you were charged for NFL+ again.

      We did not find any subscription under ****************************************************, but when searching your name we found an account with an email address: ***********************************************************.

      It appears that when signing in originally you might have used *****'s Hide My Email feature, creating that *********** name.  We have refunded the subscription charged to that account and cancelled any future subscriptions.

      Please allow 3 to 7 business days before seeing that return in your account, thanks!

      NFL Support

    • Initial Complaint

      Date:09/13/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to NFL+ Basic (cancelable at any time) and now it will not let me cancel my subscription. I have tried through my phone and by logging on to my computer. Keeps saying oooops something went wrong. The plan is set to renew on September 17. I want to cancel the plan before then. But if it renews, I would like a refund.

      Business Response

      Date: 09/29/2024

      Hi ****,

      We are confirming you have cancelled your subscription.

      It looks like it was cancelled before being charged in September.

      Apologies for any inconvenience,

      NFL Support

      Customer Answer

      Date: 10/01/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      **** *******



       

    • Initial Complaint

      Date:09/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an NFL+ Premium subscription at 12:51 PM and tried to watch on my TV, because the ad said it could be watched on TV. I then find out that it is not accessible on my TV, and requested a refund immediately (called at 1:09 PM). However, the customer service number is a robot and there is no way to contact a real person, and as seen on the screenshots, the virtual assistant went in complete circles and did not help at all. The Ad (schreenshot attached) said it is accessible via TV, even though that is not true. I would appreciate assistance in contacting the NFL to issue a refund - I have not used the subscription at all and immediately contacted them when I realized there was an issue. I can provide more documentation if needed.

      Business Response

      Date: 09/11/2024

      Hi ******,

      Apologies you have issues accessing your game on NFL+.

      We have refunded your purchase from Sept 8.

      Please allow 3 to 7 business days before seeing that returned to your account.

      Sorry again for the inconvenience,

      NFL Support

      Customer Answer

      Date: 09/13/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      The charge is still showing on my card, I will contact the BBB if it doesnt fall off per the companies reply. Thank you.


      Sincerely,

      ****** ********



       


      Business Response

      Date: 09/19/2024

      Hi ******,

      Did you ever use another email address when signing up for NFL+ or use on ************************?

      In the attached, you can see we only have one record of a purchase under this email address.  The other PDF is the refund.

      We don't see the additional charge you mentioned, so it might be under a different email address.

      As soon as we locate the subscription we can work on refunding it.

      Apologies for the inconvenience,

      NFL Support

      Customer Answer

      Date: 09/25/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my second complaint was in error. 

      I was actually credited twice from the nfl, meaning I owe them ******. My apologies to all. If the nfl can charge my card, please advise them to do so. If not, please let me known how I can make this payment. I apologize again to the nfl.

      ****** 

       

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** ********




       

    • Initial Complaint

      Date:09/09/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up a couple hours ago for NFL Sunday ticket and have been met with nothing but a continuous stream of *********************** and right with candidate support ads, all of which being labeled as sponsored by ******** This is an absolutely unacceptable situation and I am requesting an immediate cancellation and refund of Sunday Ticket. Shoving political ads down the throat of consumers is intolerable.

      Business Response

      Date: 09/09/2024

      Hi ****,

      Sunday Ticket is a YouTubeTV product.

      We do not have any control over their advertising.

      Please visit ********************************************************** for anything further.

      Best,

      NFL Support

    • Initial Complaint

      Date:09/09/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/5/24 I received an email from the nfl that "Due to an error, the 30-day renewal notification for your NFL+ Annual subscription was incorrectly sent out yesterday. Please note that your payment has beenprocessed and you have been charged $49.99 plus applicable taxes." I cancelled this account at the end of last season. In addition, my credit card that was billed had been cancelled and funds were withdrawn from my checking account on 9/5/24 in the amount of $58.86. I am challenging that charge. I went to the NFL website and it says I need to subscribe to access my account. I tried using their "bot" - webchat but it keeps sending me to "articles." There is no contact information to talk to someone.

      Business Response

      Date: 09/09/2024

      Hi *****,

      Apologies you had issues accessing NFL+.

      We have refunded your subscription payment and cancelled any repeating charge for next season.

      Please allow 3 to 7 business days before seeing this returned to your account.

      Sorry again for the inconvenience, 

      NFL Support

      Customer Answer

      Date: 09/12/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



        Thank you!!!

    • Initial Complaint

      Date:09/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subscription to NFL+ account, charged. But due to errors, it does not allow access to my subscription, and I am stuck in an endless loop. No customer service, have reached out countless times, no response, emails don't work, no customer service on the telephone, only robots that do not help. Can't get a refund, or get help in fixing the problem.Due to errors on their end, I can not access product I have paid for. I have done every troubleshooting step twice, no fix. Companies should not be allowed to operate like this.

      Business Response

      Date: 09/09/2024

      Hi *****,

      Apologies you had issues accessing NFL+.

      We have refunded your $14.99 Subscription charge.

      Please allow 3 to 7 business days before seeing that reflected in your account.

      Sorry again for the inconvenience, 

      NFL Support

    • Initial Complaint

      Date:09/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      business needs to provide customer service; method of contact required

      Business Response

      Date: 09/09/2024

      Hi *****,

      We ran email address ************** in our system for any NFL+ subscriptions.

      We didn't find any.

      Please let us know if you purchased NFL+ and aren't able to access content.

      NFL Support

    • Initial Complaint

      Date:09/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my NFL+ subscription several days before it was set to renew, so I was surprised to receive an email on 9/5/24 at 11:31 PM CST notifying me that my subscription had been renewed. Upon checking my bank account, I noticed a charge of $108.24. I went to the NFL Network website to find a phone number or chat option to speak with a live agent to resolve this issue but found none. There was no way to contact a live customer service representative; the only options were chatbots that sent me in circles without addressing my concerns or an option to send an email. I find it frustrating that a service like this lacks a way to connect with a live agent. I am requesting a refund of $108.24, as I did cancel my subscription. Furthermore, the service never worked as it should, with multiple issues throughout my use. As I researched how to speak with a representative, I discovered that many other customers had similar complaints. This service does not work as advertised, and the lack of live support only makes it worse.

      Business Response

      Date: 09/09/2024

      Hi ******,

      Apologies you were charged again for NFL+.

      We have refunded you for the subscription purchase.

      Please allow 3 to 7 business days before seeing that return.

      Sorry again for the inconvenience,

      NFL Support

    NFL Enterprises, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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