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Business Profile

Clothing

Elie Tahari, Ltd.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for Elie Tahari, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Elie Tahari, Ltd. has 7 locations, listed below.

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    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/23/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Elie Tahari online through an Instagram ad on January 10, ****. Throughout the entire order process I kept checking to make sure no items were marked as final sale because they were discounted. I took photos of my cart. I would not have purchased all the items if they were final sale because I recently had a baby and wasnt positive of sizing. After I placed the order the confirmation had almost all the items marked as final sale. At no point until then were they marked that way. I did go into the website itself afterwards and they were marked that way if I had placed the order directly through the website, but they were not marked that way if you placed the order through Instagram. I checked again on Instagram 4 days later and they still were marked that way. I received the order on January 14th and immediately reached out via email to their customer service providing photos and asking for it to be resolved and allow me to return 2 items. No response. I reached out again on January 16th via email. No response. I reached out again on January 17th via email, twice because I received an email from them on the 1 item that I was able to return online, but no response to my questions or emails. On January 18th and January 19th I tried the customer service chat option instead. No response. On January 22, I called their customer service line. No one answered the phone. I left a detailed voicemail. No response. I sent a 5th email this morning expressing my sincere frustration with their customer service. I have been reaching out to Elie Tahari for almost a full week now in every single way they provide and I have yet to receive any response.

      Customer Answer

      Date: 02/16/2024

      Better Business Bureau:

      At this time, I have not been contacted by Elie Tahari, Ltd. regarding complaint ID ********.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:01/17/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order and wish to receive a refund for the price difference of 40%. I have tried repeatedly via text, email, phone and ******** to reach someone to assist me. This company has a policy that promises a one-time adjustment within 30 days and does not provide a way to make this happen.

      Business Response

      Date: 02/02/2024

      Clients price adjustment was performed on 1.22.24

      Customer Answer

      Date: 02/07/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    • Initial Complaint

      Date:01/08/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on 12/25/23 Reached out to them to cancel order on 12/29/23 because order has not been processed.No respond from the team until 1/3/24 that order has been shipped Received the order on 1/4/24 an has been emailing and calling them with no response from the company.I want my return receipt emailed to me and want my full refund.

      Business Response

      Date: 01/08/2024

      Once an order is placed, it goes straight to processing, and we are unable to cancel it. Your return label was sent on 1.6.24 to ship the item back for a refund.

      Customer Answer

      Date: 01/18/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************************



       

    • Initial Complaint

      Date:01/04/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a coat on 12/28 and received a confirmation of the order. However, I did not receive any shipping information so I contacted the seller via the phone number listed for customer service, I tried over 10 times and no one EVER answers. I then left a voicemail. No one responded. On 1/2 I sent an email and 1/3 followed up again. I have not received any response to my inquires. This appears to be a pattern of conduct for this business given the other complaints. I would like to know when my coat will be shipped OR be issued an immediate refund. This is my first experience with Tahari online and I will not do business with them again. Their customer service is lacking.

      Customer Answer

      Date: 01/04/2024

      Better Business Bureau:


      As of today 1/4 - I received notification that the coat has been shipped via FEDEX. 

      Sincerely,

      *******************************



       


    • Initial Complaint

      Date:01/03/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *9:00 pm on December24, 2023 placed online order for 2 coats totaling $299.98. clicked size Large (by mistake, should have clicked XL).* 9:00 am December 25, 2023 Ieft a voice ************** an email saying the size should be XL.*called every day and sent emails ever day to customer service. No response from them. *I receive the coats December 30th in the wrong size (Large). Even thought I contacted them every day.*When I go into their system to get return label, in order to mail back so they send the correct size it says no return.*Nothing on my receipt says final sale or no return. All I want is a size exchange.

    • Initial Complaint

      Date:11/22/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello my complaint is in regards to the comments made in regards to my question for **** Tahari to add the affiliation link to my order as I had forgotten to and if purchased through the link they will get a commission this was the response I got and when the chat had ended the communication between chat about what I had sent was deemed weird and they wouldnt click it I contacted customer service for them to trying manipulate and change the narrative it is disgusting. This was the message I sent them and the responses between staff if it wasnt for a system error I would of never of seen the way they was speaking about me and why I wanted commission paid to the website that would in turn support a charity. And they are aware of this affiliation: I have attached the chat and messages between me and customer service.Thank You ** **** *** ******** ** ***** *** ************** *********** *** ** **** *** ** ***** ** ***** *** **** ****** **************** *********************************************************************************** ********** *** **** **************************************************************************************** **** *** ** ***** ** ***** *** ****** ******** ********************************************** * ** *** ******** ********* * ***** ******** ***** *** *** **** ******** * **** **** *** ** **** ** **** ****** ****** ******** *********** ************************************************************ ** ************ ** ************ ************************************** ** **** *** ** ***** ** ***** *** **** ****** **************** ********************************************************************************* ********** *** **** * **** ** **** **** * ******** **** * ********* * ****** ** ***** *** *** *********** ** ************************************************************************************** ********** *** **** ****** ****** ** ******* ***** *** *** * *** ********* ** *** *** **** ** ***** ******* **** ******** ** ***** ** ** ******** *** ** ** ** ***** **** * *** ******** ** **** ** **** ***** **** * ****** ********** ** ********** ****** ****** ********** *** *****

      Customer Answer

      Date: 12/22/2023

      Better Business Bureau:

      At this time, I have not been contacted by Elie Tahari, Ltd. regarding complaint ID ********.

      Sincerely,

      **************

    • Initial Complaint

      Date:09/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a dress from ***** Tahari a couple of weeks ago for $318.40 I have called their customer service number as well as sent emails to the company asking for. Return label as I no longer want the dress- it does not fit well. I want a full refund and a return ship label so I can return this dress.

      Business Response

      Date: 10/21/2023

      Processing of returns takes **** business days. You have been refunded for your order.

    • Initial Complaint

      Date:08/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 26, 2023, I purchased three bottles of perfume from Elie Tahari, and I received three bottles of perfume. However, one of the bottles was not the correct item. I ordered/paid for Desert Sun and received French Kiss. I have sent multiple emails, left multiple messages, and attempted to utilize the chat option more than once with no response. I just want the correct item sent. I will be happy to return the incorrect item, but I can't get any response. If they can't/won't provide the correct item, I would like the $19.99 refunded.

    • Initial Complaint

      Date:06/06/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 4 dresses from Elie Tahari's website. They arrived. Three did not fit, and one was not the correct color dress I ordered. I returned them all the next day via mail in the same box they were sent to me in. I only received a refund for the three dresses that didn't fit. I did not get a refund for the one dress that was the wrong color ($298 plus sales tax). I called the customer service number, left a message, and got no response. I emailed the customer service email last week and was told that the warehouse needed to be contacted. I did not hear back, so I emailed again and heard nothing back. After reading reviews of Elie Tahari from other customers on BBB, it sounds like this is a common practice. I would like a refund of my money for the dress I returned and would rather not have to file a complaint in small claims court. I'm sure Tahari would rather not receive such a complaint either.

      Customer Answer

      Date: 06/06/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************************



       

    • Initial Complaint

      Date:02/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two suits October 2022. Neither one worked out for me so I wanted to return them but one of them now was deemed "final sale." It was NOT a final sale item when I purchased it and nowhere on my receipt did it say final sale. In any event, I emailed Elie Tahari approximately 6x to let them know about this return. No one responded. I also called them about 10x. No one picked up the phone, ever. I returned the two suits with a note inside with the issue. However, they only credited me one suit. I am still owed the amount for the second suit. Not a single email, call or anything from them to resolve this issue. So now they also have the second suit but have not credited it back to me. I will never do business with them again. Which is too bad b/c I would have bought the suits in the right size had they paid attention to their customer service.

      Customer Answer

      Date: 02/26/2023

      Better Business Bureau:

      At this time, I have not been contacted by Elie Tahari, Ltd. regarding complaint ID ********.

      Sincerely,

      *****************************

    Elie Tahari, Ltd. is NOT a BBB Accredited Business.

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