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Business Profile

Clothing

Zara USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Reviews

This profile includes reviews for Zara USA's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Zara USA has 78 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Zara USA

      500 5th Ave Ste 400 New York, NY 10110-0499

    • Zara USA

      125 Westchester Ave. White Plains, NY 10601

    • Zara USA

      39 W 34th St New York, NY 10001-3020

    • Zara USA

      101 5th Ave New York, NY 10003-1008

    • Zara USA

      689 5th Ave New York, NY 10022-3133

    Customer Review Ratings

    1.04

    Average of 203 Customer Reviews

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    Review Details

    • Alex P.

      Date: 07/26/2022

      Consumers be aware....purchased an item on Zara online, the cost was $19.99. A week later received shipment with a different item from the one ordered. I tried to return it via mail, but now they charge costumers to send back the merchandise. So, went to one of their stores (bad customer service) and found the merchandise that originally ordered $7 less of its cost a week ago. Zara store exchanged the item, but stated that no credit is given. Why? The dollar amount is not significant, but never heard of this practice. During inflation, stores with a surplus should take care of loyal customers.

    • Trenton J

      Date: 07/18/2022

      Purchased a shirt from this Zara location. It did not fit and never wore it. Stilll has tags on it. Was unable to return it Immediately due to medical circumstances. They would not allow a return after 60 days but the purchase was 58 days as of today. Yet we were still not allowed to return it.

    • Brittany D

      Date: 07/15/2022

      I was verbally harassed by a store employee for bringing children in the store! He told me I was not being respectful as a mother. He questioned my parenting, in front of a group of 50 people. He told me I didnt have to buy anything at the store and I said " Im not I'm returning an item". I was discriminated for being a mom? Are you kidding me?

    Zara USA is NOT a BBB Accredited Business.

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