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Business Profile

Cosmetic Manufacturers

The Avon Company

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for The Avon Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Avon Company has 49 locations, listed below.

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    Customer Complaints Summary

    • 31 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/27/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been an Avon Rep for over 17 years. I decided to retire from selling Avon a few months ago. I have contacted Avon multiple times by email and phone to ask them to delete my website and stop sending emails to customers posing as me. They continue to send out emails on a daily basis. I have stated over and over that I do not want to have any more sales. They tell me that they have inactivated my account but leave it open in case a customer wants to place an order. They will not give me any way to contact someone who can take care of this for me. When I call or send email my concerns are ignored and replied to with scripted responses. I need them to stop sending people sales emails that appear to be sent by me (but are not). I also need the website they control that has my name on it to be shut down.

      Customer Answer

      Date: 08/08/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       

    The Avon Company is BBB Accredited.

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