Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in the debt relief program promised things would work out in my favor in end. Well now 6 months later I am biting sued by my bank for not paying and that NDR never even contacted them regarding my debt consolidation process. I would like full reimbursement and my credit repaired.

  

  Business Response

  Date: 09/03/2022

  Dear BBB,
   
  Thank you for bringing *** ************* correspondence to our attention. We are writing to inform you that we are also currently in the process of reviewing the matter further internally after speaking with ************************** on 8/22.  Our review will be completed within the next few business days, at which time we will follow up with a substantive response to ************ and the BBB. 
  
  Sincerely,
  National Debt Relief.

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here I still have not received resolution to the original issue and since the original complaint an additional negative **** has landed on my credit report due directly to the company's neglect. I want this negative entry to my credit report removed and they have the ability to accomplish this.

  
  

  
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  ve the negative comments removed from my credit report and hopefully regain my credit score.Bottom line National Debt Relief did not give me the service I signed up for and they agreed to provide and I am less than thrilled with the results and feel it is my civic duty to protect others from this happened to them.

  

  Business Response

  Date: 09/02/2022

  Dear BBB
  We are writing to inform you we were able to contact ****************** to review his concerns in greater detail.
  

  During our correspondence with ****************** on 8/22/22 he was able to provide updates from his correspondence with his creditor and was advised by them that they are no longer collecting on the debt owed. ****************** informed us he attempted to resolve the debt directly with the creditor however they were not willing to accept any form of payment since they debt was written off. ***************** was informed they will be issuing a 1099C for the account in which he is currently awaiting to receive.
  

  Should ***************** have any questions or concerns in the future we invite him to contact National Debt Relief directly.
  

  Sincerely,
  National Debt Relief 

  

  Business Response

  Date: 11/23/2022

  Dear BBB,

   

  This email is to provide an update to complaint ID #******** for **************************

   

  Our client Success team is currently in active email communication with ****************** regarding this matter. 

   

  Sincerely,

  National Debt Relief

  Customer Answer

  Date: 11/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/08/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just recently learned of the larger than promised fees. I learned about them when National Debt Relief changed the way they shared information on their website. It now shows each individual account, the settlement amount, the percentage of debt to settlement ratio and the fees. Before the updated site, it just showed the debt owed and the settlement amount.
  
  I have no problem with that part but I am just now learning about the fees.

  

  Business Response

  Date: 09/01/2022

  Dear BBB,
  

  Thank you for providing National Debt Relief with *********************************** correspondence. We are writing to inform you that we have been able to contact ********************************* as of 8/15/22 to review her concerns in greater detail. 
  

  As expressed in *********************************** agreement our fee for settling each enrolled account is 23% of the original balance from when the account was enrolled in our program. The percentages ********************************* has provided above reflect the settlement percentages for each referenced account that has been resolved at this time. Our goal as a company is assist our consumers with resolving their debt at an estimated 50%. In some instances, opportunities may be higher or lower than estimated which is why every settlement opportunity is reviewed with each client via phone or email to obtain their approval. At this time, we are actively working to assist ********************************* with resolving her remaining enrolled creditor and will be reaching out to her to provide updates once available. 
  

  Should ********************************* have any additional questions or concerns we invite her to contact National Debt Relief directly. 
  
  Sincerely,
  
  National Debt Relief
  

  
  

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a check to NDR to get my accounts resolved within 30 days but as of today it has been 60 days. They have lied to me about contacting my accounts since 1/30/2018. They contacted me 3 weeks ago because they had the wrong account number for one of my accounts. They told me in the very beginning they would contact all my creditors and let them know I was going through them to get them resolved. That didnt happen. They have moved my pay off date several times and didnt ever tell me why. I feel they are dragging this out because they want more money for themselves. I didnt come up with the check amount they did. I do think they have been consistent with lying about all my accounts. I feel I have been deceived. I just want to get this resolved ASAP. Please help me.

  

  Business Response

  Date: 08/26/2022

  Dear BBB,
  

  Thank you for forwarding *** ******** correspondence to our attention.  National Debt Relief is committed to providing consumers with the best quality service possible. We are actively working on getting this matter clarified and resolved, and we hope to have this completed shortly.
  

  Thank you again and we look forward to a successful resolution.
  

  Sincerely,
  National Debt Relief
  

  
  

• Initial Complaint

  Date:08/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2022 I contacted National Debt Relief and paid a "Settlement Amount" of my account balance.They informed me that within 30 days I would be receiving a letter that my debt had been satisfied and my account had been completely resolved. To keep the account open until the account was resolved and a letter was issued 3 additional withdrawals from my account would be necessary. Those withdrawals were taken from my bank account on 6/15/22 $25 : 6/30/22 $25 : 7/15/22 $25.The withdrawals went through on the noted dates and I have been awaiting my account resolved letter. I have not received my letter and further more they withdrawn an additional $388 from my banking account as of today 8/1. I want the $388 returned immediately along with any additional overdrafts meaning the (3) $25 withdrawals plus any additional finds that I am owed. I want the promised letter stating that the account has been resolved.

  

  Business Response

  Date: 08/25/2022

  Dear BBB,
  

  Thank you for forwarding *** ****** correspondence to National Debt Reliefs attention. We are writing to inform you we were able to contact ************** on 8/4/2022 to review his concerns in detail. 
  
  During our correspondence with **************, we were able to review his concerns regarding his deposit from 7/31/2022 in the amount of $388.00 and inform him the deposit did not clear. During our review additional adjustments were made to *** ****** program to ensure no future deposits would be pulled from his personal account. In addition, we were able to finalize his remaining creditor payments for his CHASE CARD account ending in (****) on 8/9/2022 to successfully graduate ************** from the program. We have since attempted to follow up with ************** via phone to review these updates regarding his account but have been unsuccessful at reaching him. 
  
  Should ************** have any questions or concerns we invite him to contact National Debt Relief directly. 
  
  Sincerely,
  
  National Debt Relief